Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot5 Stars for Angus Crosbie
5 Stars for Angus Crosbie - Been in contact with me over the past year and without harassing me - asked if I could be contacted every 3/4 months and that's exactly what Angus did - made me aware of any offers and deals they have/had on - Cheers Angus
Nick · 11 January 2024
Agent replied · 27 October 2024
Hi Nick, thanks so much for the five star review! It's wonderful to hear that Angus has been attentive to your preferences and has kept you updated without being intrusive. We'll be sure to pass your feedback onto Angus and the team. Thanks again for your support. All the best.
★★★★★ 5/5
TrustpilotMatthew has been extremely supportive…
Matthew has been extremely supportive and always explained pricing and services very clearly.
Daniel · 29 March 2023
Agent replied · 27 October 2024
Hi Daniel, thanks so much for your five star review. It's wonderful to hear your feedback and we'll be sure to pass this onto Matthew. If there's anything we can do to assist in the future, please don't hesitate to reach out to your account manager or the team at support@onthemarket.com. All the best
★★★★★ 1/5
Trustpilotawful valuations
awful valuations ! gave my house a value way over! this harms the market to everyone went local and seen similar houses sold in my area and pricing properly. awful company with no local care or thought just one of these big money chains. high valuations I'm guessing are to attract sellers to a market so broken we have record low numbers of houses now listed. gob local and avoid these!!
Charles · 8 February 2022
Agent replied · 27 October 2024
Hi Charles, Thank you for taking the time to get in contact with us and to share your valued feedback. I am sorry you are experiencing issues with the instant online valuation tool. The valuation presented by this tool is calculated independently by propertypriceadvice.co.uk and is based on the information you provided.We believe the estimate should give you a good indication of what your property is worth should you choose to take it to market.Please consider it to be a starting point, which should not replace the expertise of a local estate agent. You should have been presented with 4 local agents when you received your estimate - alternatively, you can search and contact your local here - https://www.onthemarket.com/property-valuation/
★★★★★ 1/5
TrustpilotDocuments processing take long time
Vijetha · 27 June 2026
★★★★★ 5/5
TrustpilotMoving in the right direction.
I never used to use On The Market for my property searches but something has obviously changed. Recently they seem to have got their act together & things have improved a great deal infact a massive improvement! Let's hope it's maintained or dare I say get even better! Why the change I asked myself so a quick search & it appears a new CEO has arrived. Long may the improvements continue.
Margo · 14 December 2021
Agent replied · 27 October 2024
Hi Margo, we are so delighted that you rate our service as 5 *s, happy to hear you've enjoyed the changes we've made!
★★★★★ 5/5
TrustpilotKudos!
Saw the advert, and as I am looking decided to give it a whirl and set up an alert. Smooth, slick UX and a very good experience all-around with the agent I eventually ended up dealing with. Agent said the site is the best one to use, and I couldn't agree more! Found our new place to rent and I am thrilled with the entire journey! Kudos to all invovled.
Nessoir · 25 January 2022
Agent replied · 27 October 2024
Hi Nessoir,Thank you ever so much for your lovely review!We're so glad you enjoyed your experience with OnTheMarket.com and have found your how home!Have a lovely day and please do not hesitate to contact us at support@onthemarket.com if you require further assistance.Thank you.
★★★★★ 5/5
TrustpilotGreat service
Great service, Chris Allcott is a great account manager.
Paul · 12 June 2023
Agent replied · 27 October 2024
Hi Paul, we really appreciate you taking the time to leave us a five star review. It's great to hear your feedback and we'll be sure to pass this onto Chris as well. Thanks for your support. All the best.
★★★★★ 5/5
TrustpilotColin Tovee was amazing
Colin Tovee was amazing. Very polite and knowledgeable.
Customer · 9 June 2023
Agent replied · 27 October 2024
Hi there, thanks so much for taking the time to leave such a lovely review. We're so pleased to hear your feedback and we'll be sure to pass your kind words onto Colin. If there's anything we can do in the future to help, please don't hesitate to reach out to Colin or the support team at support@onthemarket.com. All the best!
★★★★★ 1/5
TrustpilotRude staff
Rude staff, no proper communication, never return calls, only time they call back to back their staffs rude customer service, I wouldn't recommend anyone use them !!!!!!!Worst experience ever !!!!!!
Rizz · 12 November 2024
Agent replied · 23 December 2024
Hi Rizz, we're sorry to hear of your experience. This isn't the kind of experience we want our estate agent customers or property seekers to have using OnTheMarket. If you're a property seeker we would encourage you to speak with the estate agency directly to ensure your feedback is heard. OnTheMarket is a property portal and not an estate agency, we advertise properties on behalf of the estate agent, and so are unable to aid further on this. If you are an estate agent customer of ours please do reach out to the team at support@onthemarket.com. Thanks and all the best.
★★★★★ 1/5
TrustpilotValuation is very inaccurate
HiUsed the vaulation tool that indicated that my house was £243k which is £140k below everyone elses valuation. A house 3 doors away from me which was run down went for £265k so this tool is very unreliable (my house is good to excellent)Just below the eatimate was the message"The confidence level in our estimate is medium".Sorry but purple bricks gave me a much better quote
David · 23 May 2022
Agent replied · 27 October 2024
Hi DavidWe're sorry to hear the results you received on your recent instant valuation were not what you were expecting. We'd love to get some more information from you on this experience if you could send us an email with the details and we can check this for you. The estimate you received is an indication and should be considered as a starting point, we'd always recommend speaking to an agent in your area as they are the local expert who can take other things into consideration like renovations or extensions for instance. Send us an email at support@onthemarket.com and we can look into your valuation for you, we're always looking at ways to improve so thanks in advance.
★★★★★ 1/5
TrustpilotMaterial went out by email referring to…
Material went out by email referring to wrong office and with typos
Josh · 6 January 2023
Agent replied · 27 October 2024
Hi Josh, thanks for letting us know about your experience - we're sorry to hear you've had some issues. I've reached out to you via email as we'd love to help remedy this. In addition, should you need any further assistance, you can always contact the team at support@onthemarket.com. We look forward to hearing from you.
★★★★★ 5/5
TrustpilotAnna was very helpful
Anna was very helpful and guided us through the service.
Guildcrest · 19 February 2023
Agent replied · 27 October 2024
Hi Guildcrest Estates, it's lovely to have you onboard with us and thanks so much for a five star review! We'll make sure to pass your feedback onto Anna and the team. If there's anything you think we can improve on in future or have any ideas please send them over to support@onthemarket.com. Thanks
★★★★★ 5/5
TrustpilotMaria at On The Market - 5 star
Maria has been great with onboarding us
ENZO · 10 May 2023
Agent replied · 27 October 2024
Hi Enzo, thanks so much for your kind words and five star review. It's always great hearing our agents' feedback, so thanks for sharing, we'll be sure to send this to Maria. If you need anything in the future, please don't hesitate to contact the team at support@onthemarket.com. Thanks
★★★★★ 5/5
TrustpilotOur new rep Chris has been informative…
Our new rep Chris has been informative and helpful throughout. Very pleased with service
Scott · 7 September 2022
Agent replied · 27 October 2024
Hi Scott, thanks so much for the lovely review. It's always great to hear our agents feedback so really we appreciate you sharing this, will make sure Chris and the team receive this. If you have any suggestions for improvements or ideas you'd like to share then please send us an email at support@onthemarket.com. All the best!
★★★★★ 1/5
TrustpilotWaste of time.
Waste of time.The TV ad says instant online valuation. I entered my post code and it said "For a more accurate valuation, contact an agent".4/9/23 - Thank you for replying, but just to be clear, your website didn't give me any figure at all. The above is all I got.
Mark · 4 September 2023
Agent replied · 27 October 2024
Hi Mark, thanks for the update. We'll reach out to you privately to collect some more information if that's okay.
★★★★★ 5/5
TrustpilotJonty was very helpful and prompt in…
Jonty was very helpful and prompt in setting up colleagues on OnTheMarket Expert
Oliver · 7 September 2022
Agent replied · 27 October 2024
Hi Oliver, thank you so much for your feedback and kind words - we really do appreciate it! We'll make sure this is passed onto Jonty and the team. We're glad you and your colleagues are all set up and using OnTheMarket Expert. If there's anything more we can do please send the team an email at support@onthemarket.com. Have a great day
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service
Listen to your needs and find a plan that works for you
Mclaughlin · 4 March 2026
★★★★★ 1/5
TrustpilotThe ad pops up with instant online…
The ad pops up with instant online valuation, this is not what you get unless you sign up for an estate agent to give a valuation, had I had wanted that our local town is inundated with estate agents that I could have just contacted.Basically not as advertised
Frances · 4 October 2023
Agent replied · 27 October 2024
Hi Frances, thanks for your feedback. We're sorry you weren't satisfied with your recent experience using our online valuation tools. We offer a variety of different valuation types depending where you're at in your property journey. Our instant online valuation will give the option after displaying your valuation estimate to contact a local agent should you wish to take the next step. This is optional and doesn't need to be submitted. Our team is here to help with any website issues you have. Feel free to email support@onthemarket.com. Thanks.
★★★★★ 5/5
TrustpilotRebecca Ruane who takes care of our…
Rebecca Ruane who takes care of our account, is the single biggest factor in us continuing our membership with OTM, she is bright, knowledgable and helpful.In comparison to Rightmove who have had 4 representatives in as many years!On the markety is good too :)
Pete · 12 December 2023
Agent replied · 27 October 2024
Hi Pete, wow thanks so much for your kind words and five star review. It's always wonderful to receive this kind of feedback. We'll make sure this is passed onto Rebecca and the team. Thanks for your support and all the best.
★★★★★ 1/5
TrustpilotVirus's interested website go on there websiteit has viruses…
Don't go on there websiteit has viruses on the website had a problem with it last year not been on there for months no problem just been on there same problem as before this time my viruses protected my won't be going on this site again and I've seen lot of people with the same problem
Martin · 2 January 2023
Agent replied · 27 October 2024
Hi Martin, we're sorry you've had an issue visiting our website. It sounds like you may be seeing a pop-up from an advert. This is most likely from an advert coming from our ad provider, we'll look into blocking those adverts. If you see these adverts pop-up again on site you can right+click and copy the link address - you don't need to visit the link, copying the link address simply allows you to copy the URL of that ad which allows us to track and remove that ad from re-appearing on site. Once you have the link address you can email it to our team at support@onthemarket.com. Thanks
★★★★★ 1/5
TrustpilotWorst service ever
Worst service ever. Called about an issue for the person I spoke with to have no clue and laugh. Thought this was unacceptable and so rude. Advert is just annoying and I mute my tv when ever I see it. Decided to no longer use the website because I can no longer bare to see it.
123abc45 · 27 February 2020
★★★★★ 2/5
TrustpilotGave just 2 stars
Gave just 2 stars, because agent was there on meeting time, but other wise everything was terribly wrong. Ignoring my messages and not calling me back like they did promise. I have to struggle to contact the agency, what a waste of time. Recommend don't choose this rubbish agency no more, irresponsible staff.
Andis · 21 March 2023
Agent replied · 27 October 2024
Hi Andis, we're sorry you weren't pleased with your recent experience with an estate agent. We'd recommend you send your feedback directly to the estate agent you were speaking with. OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agency. We wish you all the best on your property search journey, thanks for visiting OnTheMarket.
★★★★★ 1/5
TrustpilotNew website useless.
I have used the previous 'On The Market' website and found it very good, the new website is hopeless, won't let you filter as the filter element doesn't scroll so you are unable to add filters to your search, it has properties on there that were advertised months ago, useless for up to date availability. I am very disappointed with the new website.
Lynn · 2 February 2022
Agent replied · 27 October 2024
Hi Lynn, Thank you for your feedback, our number 1 aim is to provide our customers with the best site to search for their next property. We are constantly looking for new and innovative ways to elevate our offering. With regards to your query about our filter options, we have refined our search function on the website to offer a more streamlined and functional searching experience for our customers. However, you can still search for your preferred property types using our Wish List feature. Wish List invites property seekers to specify up to 5 things they would like in their new home, whether they be single word items, or short phrases, for example “Concierge” or “Countryside views”. The properties that appear will then provide you with a score on how many “Wish List” items it offers, matching you to the right property quicker. If you have any further enquiries, please email us at support@onthemarket.com
★★★★★ 5/5
TrustpilotTime well spent on scheduled update calls
Always find our regular telephone conversations helpful always good to have a re-fresh on how I can improve marketing and increase viewings for my clients. Craig always takes the time and never rushes the scheduled telephone appointments.
Rachel · 21 March 2024
Agent replied · 27 October 2024
Hi Rachel, thanks for taking the time to leave us a five star review. It's really great to hear your feedback on these meetings and that you're finding value in them. Thank you for your ongoing support. We'll be sure to pass this onto Craig and the team. All the best.
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