Every review we hold for the Reading office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRomans is defintetely the best agency I ever had as a tentant and the property manager, Kimberley Garcia, is just amazing! She is always very heplful and she replies to your emails very quickly. She is very efficient and you can be sure that every problem you have is sorted within a week maximum. And on top of that she is a really nice person.
I defintely reccomend Romans!
Francesca · 29 July 2019
Agent replied
Thank you for taking the time to provide a positive 5* review following your experience with Romans and your Property Manager Kimberley. Customer service is very important to us and I have passed your comments on to the team.
Wishing you all the best in your home.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleVirtual valuation was seamless. Correspondence was efficient. The staff member seemed genuinely interested in providing a professional service.
Raghavendra · 23 July 2020
Agent replied
Hi Raghavendra Vaishampayan!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Romans Estate Agents Reading
★★★★★ 5/5
GoogleSally was prompt, friendly and knowledgable. It was a pleasure to deal with her and finalised everything without a fuss.
Bulent · 29 July 2019
Agent replied
Thank you for taking the time to provide a positive review and feedback for Sally. Customer service is very important to us and I have passed on your comments to Sally.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 4/5
GoogleRomans provide an excellent sales service. They have a dedicated service for valuation, sales and moving. Lots of information was provided by the valuation person, with a realistic sale price. The sale person found a buyer fairly quickly because they have a good range of customers on their books. The moving team did a very good service during the sales process, dealing with all our queries very quickly.
Jayesh · 29 July 2019
Agent replied
Thank you very much for your positive review about the service you received when selling your home. Your business was most welcome. Regards Jon Roberts Director Residential Sales
★★★★★ 5/5
GoogleHave been a resident with Romans for 7 years now, very happy. Thank you to Kimberley Garcia Jones in particular.
Alex · 29 July 2019
Agent replied
Hi Alex Thank you for the recent 5 star review. It's incredibly pleasing to read your review and glad to hear the team have continued to provide you with a great service. We will also ensure your thanks are passed onto Kimberley. Thanks again for taking the time to review - we hope we can continue to be of assistance in the future. Kind regards Romans
★★★★★ 1/5
GoogleStay away from Romans, both buyers and sellers.
The service from Romans Reading is absolutely horrible.
Steven · 22 November 2020
Agent replied
Dear Steven,
We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. Kind regards, Customer Relations Team
★★★★★ 5/5
GoogleCharlotte Wild assisted us with a recent rental arrangement, I found her to be helpful, thoughtful and professional at every step of the way.
Charlotte was very supportive and patient to meet our needs and I believe she did everything possible to ensure we were able to enter into a mutually agreeable arrangement.
Angela · 11 December 2016
★★★★★ 5/5
GoogleKimberley has been very helpful and professional. She deals all enquiries in a timely manner.
Excellent service.
Clifannalee · 16 April 2020
Agent replied
Hi there Thank you for the recent 5 star review. It is very pleasing to read your comments and glad Kimberley could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
★★★★★ 5/5
GoogleKimberley has been very helpful and professional. She deals all enquiries in a timely manner.
Excellent service.
Clif · 10 March 2020
Agent replied
Hi there Thank you for the recent 5 star review. It is very pleasing to read your comments and glad Kimberley could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
★★★★★ 5/5
GoogleKatie Mccabe was very helpful in registering this morning. Would highly recommend. Thank you for your help :)
Lauren · 29 July 2019
Agent replied
Thank you for taking the time to provide a positive review and feedback for Katie . Customer service is very important to us and I have passed on your comments to Katie.
Kind regards,
John Sumner
Regional Lettings Director
★★★★★ 5/5
GoogleAs a tenant, I am happy with the service provided by Romans. Especially my property manager Jessica Phillips, she is always very helpful and responsive, delivering a high level of customer service!Highly recommended for those who are looking for renting.
Wing · 27 August 2023
Agent replied · 26 August 2024
Dear Wing
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a very good experience with Romans. My Lettings advisor Suresh Rana Magar was extremely helpful at each stage of the application process. He made sure to provide excellent communication and customer service at all times of the application process. I would definitely recommend Romans to anyone seeking property experts.
Dennis · 27 August 2022
Agent replied · 26 August 2024
Dear Dennis
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 1/5
GooglePersonally, will now avoid at all costs. Unfortunately had an awful experience with staff and the property. Would give minus stars if I could.
Amy · 27 July 2024
Agent replied · 26 August 2024
Dear Amy Milne,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleCassim Kaweesa and Paula Thomson were extremely helpful throughout our buying process. Would highly recommend their service.
Cameron · 29 July 2019
Agent replied
Thank you for your positive comments relating to Cassim and Paula who looked after you through the buying process. Customer service is very important to us as a local Property Company and your business most welcome. Regards Jon Roberts Director Residential Sales.
★★★★★ 4/5
GoogleSales very professional. George and his team have been a great help. They understand the market fully.
Mahali · 29 July 2019
Agent replied
Thank you for your comments about George and our Sales team and thank you for your business. Regards Jon Roberts Director Residential Sales
★★★★★ 1/5
GoogleAbsolutely useless when it comes to lettings. Have been calling for the last three weeks asking to arrange viewings and everytime I get told someone will contact me shortly but they never do. What's the point? Landlords who advertise through these guys are losing out on customers. Don't bother with Romans if you're looking to find a place to rent. They will just ignore you.
Cat · 29 July 2019
Agent replied
Hi Cat, we're really sorry to read of the negative experience that you have had with us and our team in Reading when trying to arrange a viewing and can understand why attempts at contact being un-responded too would be disappointing for you. Due to your full name not being provided we have not been able to locate you on our system, when you have the opportunity please contact the branch on 0118 953 8784 as we’d like to address this with you directly, we want to offer as much assistance and support to our customers throughout their dealings with us and hopefully by speaking with you we can turn your experience with us into a more positive one. Kind Regards, Romans
★★★★★ 5/5
GoogleHad a fantastic experience with this estate agent office, and I want to give a special shout-out to Sangharsha Gurung. His expertise and commitment made my property journey seamless. Highly recommend their services!
Edu · 29 January 2024
Agent replied · 26 August 2024
Dear Edu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI’m going to talk about Pooja Chavda who is the lady with whom I deal when I have an issue in the flat I rent. She’s the best! Always so helpful, kind, patient and happy to help and assist you with everything. She’s also very approachable and lovely. I hope she stays for a long time working with Romans.
MARJORIE · 2 April 2021
Agent replied
Hi Marjorie, thank you for your kind words about Pooja and the service she has been able to provide. We aim for 100% satisfaction so it is great to see this wonderful review.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleWe have been renting out our property for 2 years and would highly recommend working with Rebecca Robinson who has been our Romans contact. She has been highly effective in communicating with ourselves and our tenants and has assisted us promptly when ever we needed to deal with anything related to our property. Appreciate all the hard work Rebecca!PositiveResponsiveness, Professionalism
Richard · 10 December 2020
Agent replied
Hello Richard Toms
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 1/5
GoogleDisgusting . a place where you can go to be lied to and mislead . even using a common language doesn't seem to help . there priority is money and getting it from you . in return .. Well feel free to go with romans . I know I won't again . I see now why estate agents are sometimes seen as scum .
In · 29 July 2019
Agent replied
I am sorry to read your comments and would be grateful if you can contact me to discuss them further as customer service is very important to us as a local property company. Regards Jon Roberts Director Residential Sales
★★★★★ 4/5
GoogleHave just completed the purchase of a property through Romans and have experienced no problems of note. Simon was helpful in conveying our requests back to the vendor and ensuring the property was cleared and clean prior to completion. I'd have no problems in dealing with them again.
Keith · 29 July 2019
★★★★★ 5/5
GoogleKimberley is a fantastic property manager, fast with response and she gets the job done
Chris · 30 October 2019
Agent replied
Hi Chris Thank you for the recent 5 star review of our Reading branch. It's pleasing to read your comments about Kimberley and glad she could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleKimberley is a such a professional, very polite and accommodating property manager. Impressive service!
V · 10 March 2020
Agent replied
Hi there Thank you for the recent 5 star review. It is very pleasing to read your comments and glad Kimberley could provide you with a great service. We will be sure to pass the feedback on. Kind regards Romans
★★★★★ 5/5
GoogleHappy with Romans services throughout my tenancy. 'Kimberley Garcia Jones' is one of the best property manager when dealing with Romans. She understands probelms and questions from tenants and makes every effort to deliver desired results within time.
Rahul · 27 August 2023
Agent replied · 26 August 2024
Dear Rahul
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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