Romans Reading reviews

★★★★★ 5/5

Google

After being with Romans for many years I must highly recommend them as letting agents. I have always found my Property Manager Kimberley Garcia Jones very helpful and knowledgeable. Her knowledge regarding the law and letting of properties is second to none. Above all she is very approachable and friendly.

Gerry · 31 October 2023

★★★★★ 5/5

Google

Good experience with selling my flat - had a bit of a problem with the buyer's solicitors being pretty poor, and they were great about passing on messages about the need to get the process going with a good result.

Sam · 28 May 2024

★★★★★ 1/5

Google

Expensive letting fees and in cases unnecessary such as forcing candidates to pay for spouse's background check even when not financially responsible. Very poor management property. They knew nothing about the flat I let and don't take action on maintenance until situations worsen up. A money drainage with little in return. At the end they miscalculated deposit refund, recognised error but still waiting for outstanding sum to be paid back. I give up but only hope other tenants don't fall in their expensive disservice.

Gsdibella · 16 May 2018

★★★★★ 5/5

Google

I had a fantastic experience with Bernadette and the team. Being an overseas seller they went above and beyond to represent me. I couldn't have been happier with the service.

Chris · 29 July 2019

★★★★★ 5/5

Google

We just recently moved into our new home, and honestly Lucky made this experience smoother than expected. She was extremely helpful, polite, and kind! Thank you Lucky and everyone in Romans.

Evita · 21 December 2018

★★★★★ 1/5

Google

I've just called to try and arrange a viewing and I was told that their policy was to herd up to 4 prospects in altogether for 15 minutes viewing only. So everyone is cramped and then not given enough time to carefully inspect the property. Does the Landlord know about this? No wonder the property has been on the market for a while. What a joke. I've never heard that before from small or big agencies. The excuse is that the agent has to go to another property, and they're so busy. As a tenant, I'm always asked for an hour to vacate the property for viewings. If I was a landlord I would avoid this company. They've obviously gotten too big for their boots.

HottShott · 21 December 2017

★★★★★ 5/5

Google

Lucky Sherpa from Romans is very friendly, trustful and reliable person, always happy to help. She helped us a lot from day one into the new property. We had a few issues in the beginning which she solved quickly and with a professional manner. We are very happy to deal with her and much appreciate her support. We are sure she will get a lots of 5 stars reviews in the future. Thanks very much Lucky!

Ivan · 10 March 2020

★★★★★ 1/5

Google

Expensive letting fees and in cases unnecessary such as forcing candidates to pay for spouse's background check even when not financially responsible. Very poor management property. They knew nothing about the flat I let and don't take action on maintenance until situations worsen up. A money drainage with little in return. At the end they miscalculated deposit refund, recognised error but still waiting for outstanding sum to be paid back. I give up but only hope other tenants don't fall in their expensive disservice.

Giorgio · 28 August 2017

★★★★★ 5/5

Google

Darren has always been very helpful and responsive to my enquiries. He’s gone over and beyond in helping me find the right place: would always recommend Darren Leung

Ola · 9 February 2020

★★★★★ 5/5

Google

Have dealt with Kimberley Garcia Jones for a number of years and she has always responded swiftly and sorted any issues very professionally.

Clive · 3 June 2021

★★★★★ 1/5

Google

Long story short, if you're renting, don't use this agency. I have no idea how it is with other Romans agencies but, for the company's sake, I hope none of them have the same standards as this one. While looking for a new place to rent, every single agent apart from one had a disconnected demeanour, with the only work I ever saw them actually perform being to meet us at the properties. From that point onward, if interested in the property, it would fall on me to regularly chase them as in certain cases weeks would go by without any contact or update on offers to said properties. When contacted, the feedback would be one where it would seem that nothing was actually recorded or done with regards to any process. After close to ten properties, once of the criteria that I actually used to choose a place for rent was if it was being handled by Romans. If it was, it would immediately be discarded as I was simply not willing to waste any more time with them. Unfortunately this kind of (in)efficiency does not seem to lay solely on rental. Their deposit handling procedures were also frustrating as, during a deposit return "process" (I use the word in as loose a term as it seems to relate to the way these are handled), after getting my former landlord to contact the agency twice, they seemed to have no record of any such process and only after periodically checking in with them over a two month period did the deposit clear. I will avoid using their services in the future as much as possible.

A · 16 May 2017

★★★★★ 5/5

Google

If your looking to rent out a property through the Romans Reading branch, make sure you ask for Kimberley Garcia to be your property manager. It can be complicated and frustrating to keep a rental property well-maintained and running smoothly. The unexpected happens frequently. However, Kimberley always takes the initiative, never panics, and just get things done to a very professional standard. She’s always quick to reply to emails with practical solutions. She won’t let you down!

Drew · 29 July 2019

★★★★★ 5/5

Google

@Jessica Phillips​​​​ Jessica, our property manager from Romans Estate Agent, Reading has always been very approachable and friendly personnel to engage with. We have always found her to be quite prompt and dedicated to help us. Keep up the good work Jessica.

Suchita · 29 March 2024

★★★★★ 1/5

Google

Very disappointed with the lack of communication. Different people giving different information. One member of staff telling me everything that another member of staff had said to me was not correct and he was new so should have been giving out the information?? Not sure why he would be answering calls and giving answers if this was e case. Phone calls not returned and sometimes no return phone call just an email update. Being told I could leave my keys at the property once completed yet in fact they had to be handed over to the estate agent before funds could be released!! This left me running around at the last minute to get it all sorted. No one offered to go that extra mile!! Very disappointed would not use again to buy or sell. Talked the talk at the first ever meeting then once the sale was agreed everything went down hill.

Callum · 14 January 2017

★★★★★ 5/5

Google

I recently had the pleasure of working with Romans for purchasing a property in UK. Throughout the onboarding process Richard Chambers, assigned asset manager, proved to be an invaluable resource, providing unwavering support and promt guidance that significantly contributed to a seamless onboarding experience.

Ahmed · 29 January 2024

★★★★★ 5/5

Google

The moving in process with Romans was fairly painless and they offered me a couple of options for moving into the property; with regard to the deposit. Their communications sent during this process could be a little clearer but that was the only issue I encountered. The few issues that I've had since moving in have been handled promptly and satisfactorily by my property manager Kimberley Garcia Jones.PositiveResponsiveness

Chris · 27 August 2021

★★★★★ 3/5

Google

Oliver Jones did a great job, secured a quick sale at a good price and was really proactive and helpful in the process to close the onward chain. We were really pleased with his service. Once the chain was closed however the service was more disappointing. We had little communication without chasing and were passed between three different members of staff without any explanations or introductions offered. That aside, the sale went through smoothly eventually.

Georgina · 2 October 2019

★★★★★ 4/5

Google

Kimberley has been helping me update one of my properties recently. I have found her to be efficient and helpful and would recommend her to other landlords.

Jane · 29 July 2019

★★★★★ 5/5

Google

Romans are first class, never had an issue with their service and I can't the same about other Reading estate agents. Things are sorted punctually and professionally. Jessica, our property manager is absolutely brilliant and a huge asset to the company. Makes us feel like we have someone in our corner with any problems we have.

Jack · 23 January 2023

★★★★★ 5/5

Google

I would recommend Kimberley as the property manager to anyone for her responsiveness, professionalism and willing to help. Thank you!

X · 3 June 2021

★★★★★ 5/5

Google

Roman's can be compared as one of the best agencies around with people ready to help always. The best part of their service was the agility and listening to customer's concern to act accordingly. I had a great experience with Sujit Gurung and Parwesh Gurung since they were very quick in helping including second viewing and posted me on updates. I would recommend everyone to atleast visit Romans and see the difference for yourself.

Gourav · 29 July 2019

★★★★★ 5/5

Google

I used David Henley at Romans for a remortgage. This is the second time I have used David and Romans. He came up with an outstanding mortgage with a lower interest rate and knocked 7 years off my mortgage for not much more than I was paying with my previous lender. As usual David gave me sound advice, returned my calls quickly when he was not able to answer. Keep up the outstanding work!

Richard · 29 July 2019

★★★★★ 5/5

Google

I recently used Romans to source a buy to let property and found Bernadette Martin to be very professional and honest throughout the entire process. In my experience, other agents often 'play games' with their clients and do not always provide beneficial or correct advice. Bernadette gave me some excellent ideas and guidance with regards to my future plans. I would certainly use Romans again and wouldn't hesitate to recommend their services to others.

Hannah · 29 July 2019

★★★★★ 5/5

Google

Romans in Reading are absolutely amazing. Mathew always kept me updated on everything that was going on. I will definitely recommend them to everyone that wants to sell there home. Massive thank you to you all at Romans Reading.

Jackie · 29 March 2024