Trusted Agent profile · Reading
★★★★★
1,828 reviews across 3 platforms
33-34 Market Place, Reading, RG1 2DE
Romans's office in Reading, at 33-34 Market Place, is rated 4.1 out of 5 across 1,828 reviews on three platforms, including 355 Google reviews rated 4.3.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleCameron smith was very helpful and informative. Took his time and reassured me and my partner as many times as we needed. Made our moving experience very easy!
Dear Alfie Boyd Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans - Tilehurst
Excellent help and support from Steve Chitty, Mark Porter and Nathan Poulter. Felt really secure in the knowledge that we had a team of very professional staff dealing with our issue. Particular Thanks for Nathan, who was always there to talk to and who always provided help support and advise at all times. Nathan showed a lot of patients and understanding of our issue and is a credit to Romans.
4/5
TrustpilotGood Service
I have always found the staff at Romans Bracknell to be very helpful and professional in their approach to their clients.
Dear JamieWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotAn outstanding experience
An outstanding experience : we feel that at last we are in the hands of real professionals . Matthew Gullick instantly saw the features of the flat that made it special and gave excellent advice as to the photos to be taken and on price
Dear GeoffreyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDonna- Marie Brant
I have been working with Donna recently on some maintenance issues at the flat I let out. I have been very impressed with her enthusiasm, professionalism and efficiency. She is always very friendly and cheerful which makes dealing with her a pleasure. Keep up the good work! :-)
Dear Ingrid,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJack was extremely professional
Jack was extremely professional, knowledgable, and his preparation was second to none
5/5
TrustpilotThis has one of the most warm agents in…
This has one of the most warm agents in Reading. I would like to specially highlight Nathan Poulter. As renting a house flat first time, he never frowned or shied away to explain intricacies and bridge the understanding. He is very kind, helpful, empathetic and genuine person.
Dear Vaibhav,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI am looking for a genuine transaction and the Estate agent Romans (Ms. Lowis or Lois) expects me to send my mortgage details and agreement in principle to her PERSONAL email address and promised to delete the mail after she see's it before entertaining me. Looks like a scam operation under a legitimate business. stay awayNegativeProfessionalism
Dear Mr/Ms Sajid, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Reading office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk Kind regards, Mandy Klopper, Customer Relations Team
4/5
TrustpilotVery good
Excellent experience except for the move manager or other managers will attend call only once if you make a hundred calls.
Dear VishnuWe are very happy we could provide you with a positive customer experience. We have taken on board on your comments regarding the manager call backs.Kind regardsCustomer Care Team
4/5
TrustpilotRomans
Anais payne has been a great help with helping me and my partner secure our flat. She's very quick to answer any questions we've had.We have been with romans since September last year, they have always been professional and helpful.
Dear Nicola, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
GoogleI'm moving into my first place and Sang and Kimberley have been my main contact. Couldn't fault anything, every question I had was answered swiftly and has been very helpful with the whole transition. Been such a great help making it less stressful. Very nice, polite and understanding :) DanPositiveResponsiveness, Professionalism
Dear Daniel Kitchener, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Reading. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
TrustpilotVery professional
Good, quick service from Saffron, she's a lovely cheerful, helpful person, always returned calls and did everything she could to resolve any questions.Good communication and swift email exchanges. No issues at at all with the lettings team. thank you!
Thank you Cristian! I really hope you love your new home. Saffron
5/5
GoogleFor those who are looking for a serious and transparent agency with good service, I strongly recommend the Romans Estate Agents. Lucky, the responsible for our renting process was very agile, helpful and gave us all the necessary support so we could rent the house we wanted in the time we needed. I am very satisfied with the services provided.
Hi Diego, thank you for this amazing review about your experience with Lucky and the team in Reading. We're so thrilled to hear that she was able to provide so much support to help make sure you could get the property you wanted! We will pass your comments and thanks onto Lucky. We wish you all the best moving forward. Kind Regards, Leaders
5/5
TrustpilotGreat service from Chloe Chivakro
Great service from Chloe, she is very helpful, she provides timely and needed assistance and guidance.
HelloCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotWas considering transferring properties…
Was considering transferring properties at Romans. Not after dealing with the manager Charlotte. Nasty and clearly has a vendetta. Tried politely serving notice for a contract that runs out in January after dealing with a poor experience from her. Being told I can’t leave even through my contract runs out in January. Wouldn’t even bother.
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
5/5
TrustpilotSpoke to one of the agents Shannon Cox…
Spoke to one of the agents Shannon Cox ,have to express a very kind and understanding person well prepared and goes in detail to support the new landlord on the board always ready to help and work on a plan immediately thank you for arranging a new tenant.Gunjan.S
Dear Gunjan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFirst experiences with Romans
Lloyd has taken us through the initial stages of getting our house to market with a positive, confident approach which has realistically emphasised the strong features of our house. He has been organised and diligent in arranging the paperwork, photographer and the initial listing.
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
5/5
TrustpilotHELPFUL AND EFFICIENT
The staff arranged a purchase and a let for me and were extremely helpful. My main contact for the let was Anais Payne who not only provided a very polite and efficient service, but helped greatly with my lack of understanding of use of todays technology.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRomans are the worst letting agent in…
Romans are the worst letting agent in history. Please don't complain, because they won't listen, please don't complain, because they will not listen, please don't complain, because they do not care at all. This useless, child run, organisation needs a huge reality check plus, someone with balls to run it.
Dear Dan We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectatio n in this instance.Kind regards, Customer Care Team
5/5
TrustpilotHad a viewing recently with Saffron
Had a viewing recently with Saffron, was great, all our questions were answered and the viewing was good
Dear MaxCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotFirst impressions of Romans Aldershot…
First impressions of Romans Aldershot are very good very professional and very likable. Long may it continue. Great with communication
Dear Mrs ECustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotRomans have let me down as a landlord…
Romans have let me down as a landlord and also my tenants. I needed to sell my rental property due to a change in my financial circumstances. I asked Romans to let my tenants know before they renewed for another year that I would sell after that year was up. This gave them over a year to find a new place which I thought was important as they have a small child. I told Romans if my tenants didn’t want to rent for another year I would just sell.Romans told me tenants were fine with this, wanted to renew but wanted a different contract with a different break structure. I agreed to this and suggested a one month notice for my tenants to give in case they found something, with me giving 3 months for their protection. I served notice on my tenants in Jan. I then spoke to them directly about the logistics for sale and found out Romans had not followed my wishes to let them know my plans. In fact, they had asked and the letting agent had told them I had no plans to sell. In addition Romans called my tenants to arrange end of tenancy checks before they even had notice issued - someone put it through the door a couple of hours later. I spoke to the lettings manager verbally in office and a week later via email with my concerns. To date I have no response so I’ve had to escalate further within Romans. Incredibly poor service which sadly has caused great stress. Funnily enough I am using a different Wokingham agent to sell my property who is restoring my faith and also being incredibly respectful to my tenants during this process.
5/5
TrustpilotHassle free management
I have just sold my flat but throughout the period renting it out Kimberley Garcia Jones has always been a very helpful manager and all in all the management process made things relatively hassle free for me. Thanks.
Dear Adam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotShocking Customer Service.
Romans customer service is absolutely shocking. Communication is awful, they have not replied to my friends email regarding her deposit for a number of days despite this being sent to 4 different people and has been chased on numerous occasions. Her whole experience with his company has been disgraceful and they do not care about customers at all. This is not the first time I have heard of Romans providing an awful service and would not recommend them to anyone!
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