Trusted Agent profile · Reading
★★★★★
1,828 reviews across 3 platforms
33-34 Market Place, Reading, RG1 2DE
Romans's office in Reading, at 33-34 Market Place, is rated 4.1 out of 5 across 1,828 reviews on three platforms, including 355 Google reviews rated 4.3.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotThe best property manager ever Kimberly…
The best property manager ever Kimberly Garcia Jones, there is no impossible things for her, she is our angel in this crazy world. Highly recommended and could give her min 10 star for her best care
Dear AdamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotManagement was perfect
Management was perfect, as a tenant all my problems fixed on time, very professionel service
5/5
GoogleI had and still having great experience with my State Agent's Lucky Sherpa Romans Reading (Market Place) from the process and steps for the end of Tenancy Agreement through the month of September and October 2019. I highly recommend any future clients (tenants) to deal with Romans Reading. Caring, friendly and helpful.
Hi Mohammad Thank you for the recent 5 star review of our Reading branch. It is incredibly pleasing to read your comments about Lucky and the team and glad they could provide you with a great service. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
4/5
TrustpilotRomans generally pretty disorganised…
Romans generally pretty disorganised but thank god for Bradley Frederick who helped navigate the chaos. He's a fantastic property manager who was super accessible and very helpful in getting pragmatic solutions to any issues. I highly recommend him, and moginie james (as was) Romans, not so much.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotI can’t recommend Kimberley Garcia…
I can’t recommend Kimberley Garcia enough for looking after our property in Reading.Her enthusiasm was beyond Excellent
5/5
Trustpilotgreat experience with Saffron
great experience with Saffron, was punctual, friendly and made the whole experience work well, A++
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron and the team a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotSuccessful move in Windsor
Through what became a complex lengthy transaction, Romans Windsor supported us through the whole process with frequent communications and updates and were readily available to answer questions. We would be happy to work with Carl & the team again.
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRomans Estate Agents have always been helpful. Peter Hawley is my main contact, he was professional and honest. Even when things got tough Peter held it together. We are now in our new home. Thanks Peter and team.
5/5
TrustpilotI had great experience with Darshil and…
I had great experience with Darshil and the Romans. They are top professional and i really like their work.
Dear EmmanuelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlexandra and the Romans team very hard…
Alexandra and the Romans team very hard working. Quick to respond emails and enquiries.We received an excellent service.
Dear CarmenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotLandlord and buyers must be careful with the Roman Auctioneer
Be Careful with Roman Auctioneers they are very Rude The less competitor for bidding so the landlord can not able to achieve the good price. Buyer also be careful don't waste your time with this auctioneer. Also you can see they are very bad estate agents in the market
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotExcellent experience!
The most professional and prompt letting agents I have ever dealt with! So helpful and friendly and go above and beyond to help. Pleasure to deal with after using many that are not so great.
Dear LorraineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmy recently helped helped us to obtain…
Amy recently helped helped us to obtain a very helpful valuation of our rental property. She responded really quickly to our request and provided all the information we needed. Really happy with the service.
Dear JamesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotStaff and company very clear on what is…
Staff and company very clear on what is required to be done. Very helpful.
Dear DannyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotExcellent service
Excellent service, was able to apply for and get a house within 2 weeks. no hassle with process, very friendly and knowledgeable staff. Great communication all round. would recommend
Dear PelumiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThe whole process was done…
The whole process was done professionally. From the initial contact with Daisy who polite and professional and did exactly what she said she would. The whole team in fact were excellent. Would recommend Romans to everyone
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service applauded
Kimberley Garcia at your Reading branch has given me excellent service. If I could award 12 out of 10, I would!When she took over her portfolio from her predecessor it was a hard act to follow but she has upped the standard.
Dear Niall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans has been really easy to work…
Romans has been really easy to work with.I always deal with Issy (Isabella York) as my go to contact for all my letting management issues as I know I will always get a quick and helpful and friendly response :)
Dear Suhel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRecent sale
All aspects undertaken professionally and quickly. My move manager has been especially helpful keeping me updated throughout.
Dear Mrs DannCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleThe contact we have had with Romans has been excellent - they have been professional and helpful. They have offered constructive advice. We live in the North of the UK so rely on the team for help in many ways. Tanya Howard and Nick Smith in particular deserve a mention and huge thanks.
Hi Gill Thank you for the recent 5 star review. It is very pleasing to read your comments about the team and glad they could provide such a positive experience. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
5/5
TrustpilotGreat communication and support…
Great communication and support throughout, quick and helpful - Thanks Katie
5/5
TrustpilotI couldn’t be happier with the…
I couldn’t be happier with the experience Romans agency provided. The team took the time to understand my needs and presented me with a suitable property that perfectly matched my requirements. I would like to separately call out Kim Stockley who went above and beyond to negotiate with a landlord on my behalf. I am very grateful for her hard work,
5/5
TrustpilotGreat property manager - Denise Hurn
We have left our properties for Denise Hurn to manage for a number of years. She takes care of issues without delay so we’ve not had to worry much. Really happy with my experience.
Dear JenniCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEffortless and enjoyable
Chloe's professionalism and expertise guided me through the rental process seamlessly. Roman Caversham Lettings provided a stress-free experience, ensuring properties matched my needs and scheduling viewings at my convenience. With their transparent communication and commitment to excellence, I confidently found the perfect flat.Thank you for making the rental process effortless and enjoyable.
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