Romans Reading reviews

★★★★★ 5/5

Trustpilot

First experiences with Romans

Lloyd has taken us through the initial stages of getting our house to market with a positive, confident approach which has realistically emphasised the strong features of our house. He has been organised and diligent in arranging the paperwork, photographer and the initial listing.

Neera · 6 September 2022

★★★★★ 5/5

Trustpilot

HELPFUL AND EFFICIENT

The staff arranged a purchase and a let for me and were extremely helpful. My main contact for the let was Anais Payne​ who not only provided a very polite and efficient service, but helped greatly with my lack of understanding of use of todays technology.

JG · 8 June 2022

★★★★★ 1/5

Trustpilot

Romans are the worst letting agent in…

Romans are the worst letting agent in history. Please don't complain, because they won't listen, please don't complain, because they will not listen, please don't complain, because they do not care at all. This useless, child run, organisation needs a huge reality check plus, someone with balls to run it.

Dan · 1 November 2021

★★★★★ 5/5

Trustpilot

Had a viewing recently with Saffron

Had a viewing recently with Saffron, was great, all our questions were answered and the viewing was good

Max · 8 July 2024

★★★★★ 1/5

Trustpilot

Romans have let me down as a landlord…

Romans have let me down as a landlord and also my tenants. I needed to sell my rental property due to a change in my financial circumstances. I asked Romans to let my tenants know before they renewed for another year that I would sell after that year was up. This gave them over a year to find a new place which I thought was important as they have a small child. I told Romans if my tenants didn’t want to rent for another year I would just sell.Romans told me tenants were fine with this, wanted to renew but wanted a different contract with a different break structure. I agreed to this and suggested a one month notice for my tenants to give in case they found something, with me giving 3 months for their protection. I served notice on my tenants in Jan. I then spoke to them directly about the logistics for sale and found out Romans had not followed my wishes to let them know my plans. In fact, they had asked and the letting agent had told them I had no plans to sell. In addition Romans called my tenants to arrange end of tenancy checks before they even had notice issued - someone put it through the door a couple of hours later. I spoke to the lettings manager verbally in office and a week later via email with my concerns. To date I have no response so I’ve had to escalate further within Romans. Incredibly poor service which sadly has caused great stress. Funnily enough I am using a different Wokingham agent to sell my property who is restoring my faith and also being incredibly respectful to my tenants during this process.

Smith · 6 February 2022

★★★★★ 5/5

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First impressions of Romans Aldershot…

First impressions of Romans Aldershot are very good very professional and very likable. Long may it continue. Great with communication

Mrs · 29 May 2024

★★★★★ 5/5

Trustpilot

Hassle free management

I have just sold my flat but throughout the period renting it out Kimberley Garcia Jones has always been a very helpful manager and all in all the management process made things relatively hassle free for me. Thanks.

Adam · 22 March 2023

★★★★★ 1/5

Trustpilot

Shocking Customer Service.

Romans customer service is absolutely shocking. Communication is awful, they have not replied to my friends email regarding her deposit for a number of days despite this being sent to 4 different people and has been chased on numerous occasions. Her whole experience with his company has been disgraceful and they do not care about customers at all. This is not the first time I have heard of Romans providing an awful service and would not recommend them to anyone!

Kate · 4 February 2022

★★★★★ 5/5

Trustpilot

viewing

Today I had a viewing with Saffron. She is one of the best agent's I've seen. She's so kind and really helpful.

Dafne · 18 April 2024

★★★★★ 1/5

Trustpilot

Worst experience with an estate agent ever!

Recently purchased a property through Romans Basingstoke, and it is the worst experience that we have ever had with an estate agent. Agents at the branch were unhelpful and only favoured the seller. We are so unbelievably pleased to be rid of Romans and will never do business with them again.

Candice · 27 July 2021

★★★★★ 4/5

Trustpilot

Donna-Marie Brant is doing a great job

In the last month Donna-Marie Brant of Bracknell branch of Romans replaced Lisa Fazal to manage our property.For years we really struggles with Lisa and our patience were tested to the limit. We complained but got stuck with her. The recent dealings with Donna-Marie make me realize what a good property manager can do. She is ten times better and far more professional. This is what I wrote to her:“Thank you so much. Your assistant is most helpful and we really appreciate your effort & efficiency.RegardsGeorge Li”

Wing · 25 January 2022

★★★★★ 5/5

Google

Can't praise them enough..Chris did a fantastic job for us..would recommend everytime..Great service...

Phil · 22 September 2024

★★★★★ 2/5

Trustpilot

Communications and contract management was poor

Particularly unhelpful when it comes to contract signature. Contract clauses are unclear, often poorly written a'dnd occasionally added (for a renewal) without any rationale and notification.Communications have also been poor, either borderline harassment (2 SMS in a day) or erratic (not even replying to all when we ask for clarifications with several individuals in copy)

Raphael · 25 March 2024

★★★★★ 5/5

Trustpilot

I would like to state how pleased we…

I would like to state how pleased we are with the support and customer care we always receive from Stacey. Without fail, Stacey supports us in the management of our property portfolio. She is always attentive, efficient and a delight to work with.

Customer · 26 August 2022

★★★★★ 5/5

Trustpilot

Amy and Saffron are wonderful hosts

Amy and Saffron are wonderful hosts; they were responsive to my calls, helpful when I needed them to be, and on time when it came to picking up the key. They are excellent representatives of the Romans.

Matthew · 26 March 2023

★★★★★ 5/5

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Romans have been both efficient and…

Romans have been both efficient and really effective from the start of notification given to sell the property

John · 18 June 2024

★★★★★ 5/5

Trustpilot

Amazing experience

Amanda and the Team were very swift, professional and helpful during the entire process.Thank you

Adedeji · 9 August 2024

★★★★★ 5/5

Trustpilot

Lisa Fazal in Bracknell Property Management

Over the past years my wife and I have been ably supported by Lisa FazaI at Romans Bracknell. As landlords, we have always found Lisa entirely professional, competent and very easy to work with. Lisa has made our job of managing our rental property considerably easier. Thank you!

Gregory · 9 December 2021

★★★★★ 1/5

Trustpilot

Spam

Unprofessional and they spam you with emails which will never stop even if you try to unsubscribe.

Rameez · 1 July 2024

★★★★★ 5/5

Trustpilot

Great and responsive staff

I was moving to Bath from Tokyo, and despite being so far away Romans made the process of applying for a tenancy and contracting very smooth. We were working with Amy from Romans and she was always super responsive and helpful with anything we needed. A great experience, I would definitely go through Romans again.

Dhwani · 8 March 2024

★★★★★ 5/5

Trustpilot

I have been a resident for nearly 4…

I have been a resident for nearly 4 Months, during which short time I have had some problems with various parts and Equipment in my Apartment !Nevertheless Pooja has always very Promptly Managed and Organised these matters.Well done Pooja !!Brian Little 11 TudorCourt

Brian · 5 August 2022

★★★★★ 5/5

Trustpilot

Thank you Romans

Thank you to the whole team but especially Catherine McNicholas without whom this move would not have happened.

Mark · 8 June 2023

★★★★★ 5/5

Trustpilot

Our property manager

Our property manager, Donna Brant (Bracknell) is always extremely helpful and responds quickly to any issues. She is a pleasure to deal with and it is nice to have a property manager who cares about her tenants.

Patricia · 7 March 2023

★★★★★ 1/5

Trustpilot

Not nice experience with Romans in…

Not nice experience with Romans in Bracknell.Holding my deposit without a reason, no communication, no information, nothing.Everyone in this company seems to have plenty of time and is not interested in getting the things sorted.Will not recommend that company to anyone.

Renata · 12 October 2022