Romans reviews

★★★★★ 5/5

Trustpilot

Hello

Hello, I've recently been given a notice of vacating my current location as my landlord sold his house. Within about a week I found a new house (house share) in Woodley. I arranged a viewing on the same day through Ben Cottrell from Romans, paid the holding deposit the next day and now moving in at the end of the month. I just wanted to thank Ben for his customer service and making this as stress free as possible. Although I still have to move so hope I haven't spoken to soon. Anyway, Romans is lucky to have Ben as part of their team.

Jared · 10 August 2026

★★★★★ 5/5

Trustpilot

I had an excellent experience renting…

I had an excellent experience renting my property from the initial viewing right through to moving in. Holly was outstanding throughout the entire process. She was professional, friendly, and incredibly helpful at every stage, always keeping me informed and making everything as straightforward and stress-free as possible. Even after I had moved in, Holly continued to provide support and was quick to help with any questions I had. Her customer service has been exceptional, and I wouldn’t hesitate to recommend both Holly and the Romans team in Caversham to anyone looking to rent a property. Thank you for making the whole experience such a positive one!

Sean · 29 June 2026

★★★★★ 5/5

Trustpilot

Great experience finding our first flat in Reading.

We had a wonderful experience working with the Roman's Tilehurst team who helped us find our first flat in the Reading after moving from New Zealand. Nathan was fantastic at helping us find our home showing us 3 different properties of interest and working closely with us on our tenancy approval. Mark and Lorraine were also excellent answering our tenancy questions and helping us navigate our tenancy application. Highly recommend, especially if you are looking for your first flat in Reading.

Mrs · 18 April 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Ben. From start to finish, Ben was incredibly supportive, professional, and always available to answer any questions I had (and there were plenty). What really stood out was his genuine care and commitment, he made what can often be a stressful process feel smooth and manageable. Ben's communication was clear and timely, and he went above and beyond to ensure everything progressed efficiently. I always felt informed and reassured, which made a huge difference. I would highly recommend Ben to anyone looking for a reliable and dedicated estate agent. Thank you again for all your help and support!

Naomi · 9 April 2026

★★★★★ 5/5

Google

I was first time buyer and had no idea about nothing. From the very start of booking, viewing, valuation process till completion the team were very helpful. Special thanks to Ricol, Harry, Mathew, Danny and Sam. It was great support from you. Hannah, move manager was so efficient, friendly, professional and approachable. Wouldn't had been possible without her. Antra was very helpful, friendly and gave me all possible suggestion for mortgage process. Romans provided me with solicitor and mortgage advisor. They all were very helpful during the entire process and a huge THANK YOU TO THE FULL TEAM FOR HELPING ME. Would recommend Romans for their great work.

Kelly · 2 April 2026

★★★★★ 5/5

Google

I decided to sign up with Romans having not been able to sell my flat after 11 months on the market with another agency. Matthew Leigh was very effective at getting my place on the market and sold, managing to find me a buyer within just a few weeks, at a price that was £2k higher than the asking price. Hannah Rawlings was my move manager for the rest of the process, and again she was very effective at communicating with me and liaising with all of the parties to bring about a successful exchange of contracts. Thank you to them and to the whole team for helping to make my move happen!

Alexander · 2 April 2026

★★★★★ 5/5

Google

My experience with Romans has been very positive so far, and I’m still in the process of purchasing. I’d especially like to praise Benjamin, who conducted my first property viewing, which ended up being my dream flat. He was welcoming, friendly, and extremely helpful throughout. His transparency and genuine approach made my decision very easy. The whole process initially felt a bit daunting, as I was worried about facing sales pitches focused purely on closing a deal. However, Benjamin made me feel comfortable and confident from the start. I’m very happy about my choice.

Rita · 16 March 2026

★★★★★ 5/5

Trustpilot

Excellent Estate Agent, will use them again.

Nathan, Mark and Steve were excellent at helping me get a place at The Roebuck, at short notice ( which I needed) I should have used Romans, Tilehurst, much sooner, as they got everything done, ASAP. Lorriane, the Move in Manager, was really professional as well, everything done for my move in with no problems. In the future, I will use Romans, Tilehurst, before anyone else; their skill at find accomadation has been the best I've experienced so far

Mick · 10 March 2026

★★★★★ 5/5

Trustpilot

I just wanted to say how helpful Emma…

I just wanted to say how helpful Emma Lovell has been throughout the process. She’s been friendly, approachable and always quick to respond whenever I’ve needed anything. She’s made the whole process much easier and less stressful, so I wanted to take a moment to say thank you and give her the recognition she deserves 100%

Selwyn · 13 August 2026

★★★★★ 5/5

Trustpilot

Romans Estate Agents, Windsor.

Romans Estate Agents, Windsor are excellent in every way. they go that extra mile to be kind, helpful and considerate throughout the transaction of putting my house up for sale with them as sole agents. their marketing strategy is superb. Carl, the Sales Manager is a great guy and keeps in regular contact throughout along with his team also. Many viewings, much interest in the property and its location. Plus an added sector within the group is First For Auctions again with excellent staff, so, if you were worried about the market and selling through the normal way you can have the option of going to Auction. I would highly recommend Romans Estate Agents, Windsor as first class plus!.

D · 5 February 2026

★★★★★ 5/5

Trustpilot

We had a great experience with Romans…

We had a great experience with Romans Crowthorne branch. Bethany was very cheerful and professional on all of our viewings and with excellent follow up during the purchase of our new property. Sarah and Catherine were also very supportive throughout our purchase with great communication. A very good overall experience. Thanks to all.

Helen · 7 August 2026

★★★★★ 5/5

Google

I would like to thank Matthew & Hannah of Romans for their house selling expertise. Matthew was central to the sale of the house, he ensured the process of getting to market was swift and the team was dedicated to finding the best buyers for us. Hannah was diligent and proactive. She navigated every problem we encountered with swift communication and care, and made the process smoother with the support she provided and her genuine customer-service. Thank you to the Romans team for getting the house sale completed as quickly as possible.

Lesley · 10 January 2026

★★★★★ 5/5

Google

I'm writing to thank you Kimberley Garcia Jones ​​​for being such a wonderful senior property manager during my tenancy. From my initial application to my recent move-out, you have been a pleasure to work with. Your responsiveness to my maintenance requests and your clear communication made a significant difference. Your professionalism and kindness truly set a high standard for property management and customer service. Thanks again for everything. You have made my time here a great experience. you take matter seriously and fix it ASAP. Kindly keep your good work. You always make us comfortable and Once again Many thanks for all your help and support.

Baskar · 21 October 2025

★★★★★ 4/5

Trustpilot

Holly has been very accommodating…

Holly has been very accommodating throughout our property search, although we did not manage to let a property through Romans I really liked how pro-active she was in keeping in touch while we searched and updating us on any new properties!

Hannah · 29 July 2026

★★★★★ 5/5

Trustpilot

Excellent service over 2 years

My daughter has been renting a flat through Romans Winchester for 2 years. Throughout the whole time Ceri Evans has been brilliant. Very helpful and professional and she has seen to any problems reported extremely promptly and efficiently through to satisfactory conclusion. Excellent and caring service

Jim · 24 June 2026

★★★★★ 5/5

Google

I’m currently in the process of buying my first home, and Ben Green has been fantastic throughout. He has been incredibly supportive, patiently answering my questions and helping me navigate arranging second viewings with family members who are out of the country. I’ve been really impressed with his professionalism and support. I'm looking forward to continuing my journey too.

Rebecca · 16 March 2026

★★★★★ 5/5

Trustpilot

5 stars!

For the last 4 years, Kim Stockley has been our contact for our rental property in Old Windsor. Over the period Kim has been, and still is, consistently attentive to all queries we have raised. Kim ensures things " get sorted" and is professional with it!

Elizabeth · 20 June 2026

★★★★★ 5/5

Google

We have been letting our property through Romans for the last 5 years and has always found tenants for us VERY quickly. They always kept us updated with regards to the progress of the viewings and the new tenants. Everyone in branch including Sang, Tim, Charlotte, Lucky, Kim, Salome has been brilliant with communication and getting all sorted in time for my new tenants. I highly recommend Romans to anyone who is looking for an agent to rent their properties.

K · 5 September 2025

★★★★★ 1/5

Trustpilot

Use someone else

Trying to enquire about rental properties via Romans is terrible. You come across one of their properties on Rightmove, ask if they accept pets and you will be bombarded. Missed calls, voicemails, emails adding your details to databases, thanking you for choosing Romans to help you find your next home, thanking you for applying for a new home with Romans. Its all very strange and in the end you'll still not get a response. Just rent a property with someone else who will actually just answer your questions. I have genuinely given up enquiring about properties listed by Romans now. Waste of time

Chris · 2 September 2026

★★★★★ 5/5

Trustpilot

Excellent service from Romans, Burnham

This was my first time checking out with Romans, and I couldn’t have asked for a better experience. Swati Daryanani from Romans Burnham was extremely helpful, supportive and professional throughout the entire process.

Zain · 13 August 2026

★★★★★ 5/5

Trustpilot

The team at Romans Tilehurst were very…

The team at Romans Tilehurst were very helpful during in my recent move to my new rented property. Nathan, Charlotte and Lorraine from move management were especially helpful in making the move as smooth as possible.

Sophie · 30 June 2026

★★★★★ 1/5

Trustpilot

Disrespectful and unhelpful staff

I enquired about a few properties for rent through Rightmove, and they were prompt at giving me a call. Unfortunately, I missed the initial phone call so I gave them a call back within 5 minutes. The first person I talked to was disrespectful and unwilling to help. The call quality sounded like I was on speaker (and I heard laughter in the background which coincided with my responses). A few mintues after the call ended, I decided to try again, hoping the first time was a misunderstanding, but I recived similar treatment again from another agent who took a mocking tone and then abruptly ended the call.

S · 17 July 2026

★★★★★ 5/5

Google

After previously using another “no win, no fee” estate agent based in Reading, the experience was disappointing and lacked communication. Switching to Matt at Romans was the best decision we made. Matt was absolutely brilliant from start to finish. He kept us fully informed throughout the entire selling process and was always available to answer questions or provide updates. His communication was clear, proactive and reassuring, which made a huge difference. Selling a house can be stressful, but Matt made the whole experience feel smooth and well-managed. His professionalism, knowledge of the Reading market, and genuine care really stood out. We always felt confident that our sale was in good hands. We wouldn’t hesitate to recommend Matt at Romans to anyone looking to sell their home in Reading. A truly lovely experience from start to finish.

Lucy · 16 March 2026

★★★★★ 1/5

Trustpilot

Very rude and unprofessional staff

Visited the Roman staines branch 1st July 2026 around 1pm (please note: staff member at the till, South Asian, slim build) and was disappointed by the service. I asked her whether a trouser style from the website was in stock, showing her a photo. She didn't look at the photo, gave a quick "no," and when I asked where I might find it, she kept looking at her screen without engaging further. I had to suggest "online?" myself, to which she gave a vague "maybe" without making eye contact.

Mr · 3 July 2026