Romans Reading reviews

★★★★★ 1/5

Trustpilot

If I could leave 0 stars I would

If I could leave 0 stars I would . The continous lies from this agency is appalling. They are money hungry and VERY unprofessional. Rude attitude from Zara continously from the start to the end of my tenancy . I couldn’t ever have a conversation over the phone or in person without her disgusting attitude. They’ll promise you a property and give it to someone else and when you check out they will take the stupidest photos of dust ,to ask you to pay MORE money as it’s not “clean enough”. Save yourself the hassle and don’t even bother with them .

Rebeca · 1 July 2026

★★★★★ 5/5

Trustpilot

Thank you Denise Hurn

My property manager Denise Hurn has been so helpful since she took over the role during my tenancy. Thank you for your efficient communication, support and kindness. It was nice to know I had a direct point of call when dealing with any issues such as my end of tenancy, as it made the process much smoother.

Kim · 8 December 2025

★★★★★ 5/5

Trustpilot

I have been dealing with a gent by the…

I have been dealing with a gent by the of Mohammed Rajpute and I just wanted to say how impressed I've been when I needed to chat with about any issue and the help he has and continues to give. Mo is extremely easy to get on and gets right to the point when help is needed. For someone like me that is amaingly helpful as it keeps me sane! 5 stars for thsi guy,..I'd give 6 if I could.

Jay · 25 June 2026

★★★★★ 5/5

Trustpilot

Holly has been amazing in finding us a new home

Holly has been amazing in finding us a new home promptly, and also answering any questions we had regarding the property. She also made sure we received all the required paperwork in time to start the proceeding for our new home.

Levente · 14 April 2026

★★★★★ 1/5

Trustpilot

If I could give them a minus rating I…

If I could give them a minus rating I would. I have been renting for a decade and without a doubt they are the WORST estate agent's I've ever dealt with. I was under the impression that they would be managing the property but after moving in we were told this would be managed by the landlord and as you can imagine the landlord was beyond unhelpful. They (Nathan) falsely advertised a parking space with my property and when I would complain I was unable to use it due to the neighbors constantly parking in it I was fobbed off and told there was nothing that could be done. The neighbors would also dump their rubbish in our front garden and smoke cannabis outside the property and we're racist towards myself and my housemates. When this was reported we were told we would need to contact the council and there was nothing we could do. As soon as you sign on the dotted line they're completely useless (Mark). Upon moving out, i was left with expense charges for 'damages' and when I queried this they then doubled the charges as a tactic to bully me into paying because I queried some of the charges they gave me. It was all so stressful I ended up agreeing to the initial charges because I wanted to be done with it. They have since then continuously sent me multiple emails demanding payment even though I have stuck to the payment plan and have now had to correct them on 3 occasions. I genuinely wish I never got a property with them. After a year of hell from my neighbors and being subjected to racist abuse they're still continuing to stress me out. Run for the hills if you're a renter. You will get no support whatsoever once you have signed a contract with them. RUN FOR THE HILLS.

VKeir · 19 June 2026

★★★★★ 5/5

Google

Lucky Sherpa is a very dedicated and excellent employee of Romans Estate. Whenever there are any requests or inquiries, she responds very quickly and she handles matters sincerely and efficiently. I am very satisfied with her work and give her high praise.

Loretta · 19 March 2026

★★★★★ 5/5

Google

I would just like to take a moment to thank Benjamin Green, senior sales consultant at Romans Reading, for the way he has gone about dealing with the sale of our rental property in Caversham. We are extremely pleased that Ben has managed to …

S · 16 February 2026

★★★★★ 5/5

Trustpilot

This was my first time renting and…

This was my first time renting and Sophia @ Romans made the whole process straight forward and stress free. Although I had my moment of stress Sophia was always at the other end of the phone to help assist and reassure me.

The · 28 February 2026

★★★★★ 5/5

Trustpilot

Fast and professional help from…

Fast and professional help from Tilehurst branch. Nathan, Lorraine, mark and Steve were all brilliant. We viewed a property and was moved in within 4 days. Thanks again guys! Biggest shoutout to Nathan and Lorraine. Daily communication with what’s going on and very helpful.

Megan · 4 February 2026

★★★★★ 5/5

Trustpilot

Hollie our Consultant at Romans…

Hollie our Consultant at Romans Wokingham estate agency was fantastic.She was efficient, helpful, and very professional.That is why I gave them a 5 star rating.All the other people in the branch that were involved with our move were also great.

Allen · 4 March 2026

★★★★★ 5/5

Trustpilot

I would thoroughly recommend Romans and…

I would thoroughly recommend Romans and Firstforauctions. They work together as part of the same overall company & have an extremely good partnership. The team were fantastic from the start. They did an excellent job in selling my dad’s property via auction with Firstfor auctions with their hard work & experience. They were very helpful & friendly. Answered all our questions & couldn’t be any better. Very professional & always said to contact them if we had any other questions. The property sold for a huge amount of money which we were very pleased with & it was down to their extremely hard work & dedication. I would thoroughly recommend them.

Ian · 1 May 2026

★★★★★ 1/5

Google

Hey All, I would like to share my experience with Romans. I rented a property for two years, and when I checked out, the Romans team informed me that I owed £1,845 in proposed liabilities. Although I agreed to arrange for a professional cleaning team to clean the property, the Romans team would not allow me to do so after my checkout. Instead, they charged me £460 just for cleaning, despite the fact that the other items in the property remained in the same condition as when I checked in & most of the items fall under the category of fair wear and tear . Here is a breakdown of the charges: Cleaning: £460.00 Gardening: £200.00 Redecoration: £500.00 Blinds/Curtains: £250.00 Flooring: £100.00 Damages: £125.00 Light Bulbs: £30.00 Left Items: £10.00 Appliances: £150.00 Baskets Not Seen: £20.00 Ultimately, I transferred the final settlement amount of £1,845. I did this to avoid complicating matters with this large company, even though it meant borrowing money from my friends to make the payment. My experience with Romans has been incredibly unpleasant and feels almost like harassment, and I feel compelled to share this widely. I hope that karma will address my issues with your company and that I will eventually be able to get my money back. Best regards, Naveen Kumar

Naveen · 26 December 2024

★★★★★ 5/5

Trustpilot

Just want to say a big thank you to…

Just want to say a big thank you to Holly from romans. Very helpful went above and beyond. Would recommend

Tony · 23 July 2026

★★★★★ 5/5

Trustpilot

Nathan Poulter

Nathan Poulter - Helped me with the process of securing my property- ensuring all was in order for us to get the keys by the available date. He really made our journey very smooth and reassuring. Nathan was very professional, friendly and an understanding kind person who helped me get things sorted even when we had a little hiccup and delays on our end. He did his upmost to keep us in the loop through out and to ensure everything went according to plan till the last stage of us getting the keys. Thank you so much Nathan we really appreciate all your help and effort.

Sindia · 23 December 2024

★★★★★ 5/5

Trustpilot

Kimberley Garcia Jones is brilliant 👏

The maintence team who look after my property are fantastic. Very friendly, lightening quick and super efficient, even late on a Friday afternoon. Kimberley Garcia Jones is a credit to Romans & ably backed up by Kian Lewington. These guys deserve recognition for the great job they do.

Tim · 12 December 2025

★★★★★ 1/5

Trustpilot

Dishonest, Unresponsive, and Money-Hungry - A Nightmare for Tenants and Landlords

My experience with Romans Lettings Agency was an absolute nightmare, and I strongly urge both tenants and landlords to avoid them at all costs.For Tenants:From the start, the onboarding process was unnecessarily tedious compared to any other rental experience I’ve had. Things only got worse nearing the end of our tenancy. The agency tried to blame us for pre-existing damage to the flat below, which was not only outrageous but entirely false. Their sneaky behavior during the check-in process left us vulnerable to unfair claims at checkout. Parts of the check-in report were incomplete, with notes like “cleaning still in progress” or “maintenance still in progress.” This led to exaggerated claims about pre-existing wear and tear when we moved out.When we informed them of our intention to end the tenancy on the date outlined in our contract, they tried to make us pay for the damage to the flat below, again, damage we didn’t cause. To make matters worse, they then insisted we move out a day early without offering any refund, which we firmly declined.After that, communication completely broke down. Jack, our assigned agent, stopped responding to emails and phone calls entirely. Despite contacting their office dozens of times, we were repeatedly told he would get back to us, but no response came, for two months! We were completely left in the dark about our deposit, with no updates or resolution. Even after going in person to their office several times, we were told Jack wasn’t in and that he’d follow up later, which, of course, he never did.Eventually, we escalated the issue to Jack’s manager, Karen, only to experience the exact same problem: ignored emails, unreturned calls, and zero accountability. It wasn’t until we involved the TDS (Tenancy Deposit Scheme) that we made any progress. The adjudicator sided with us, finding their claims false and exposing the negligence and lies Romans were willing to pursue.For Landlords:Romans’ complete failure to communicate with us as tenants is a glaring warning sign for landlords. Their lack of communication doesn’t just affect tenants, it could lead to serious issues within your properties going unaddressed, which could worsen over time and become far more expensive to fix.Additionally, their negligence on the legal side of things is a huge liability. If they were willing to pursue false claims against us with no basis, imagine how such unethical practices could backfire on you as a landlord. Failing to follow proper procedures and legal requirements could easily land you in trouble.Romans only care about taking your money, not providing any level of service or professionalism. Avoid them entirely, whether you’re a landlord or tenant, they will fail you.

Jack · 3 December 2024

★★★★★ 5/5

Google

We have a property in Reading we were looking to sell. Denise Hurn from Romans in Reading called me to suggest she spoke to the existing tenant to see if he was interested in buying it. Denise called me back after speaking to the tenant and helping him through the mortgage opportunity that he would like to buy our property. We were delighted with her initiative and support and look forward to the completion of the sale in due course.

Kim · 9 April 2026

★★★★★ 5/5

Google

I had the pleasure of working with Matthew Leigh from Romans on a property transaction. Although the sale ultimately fell through due to survey findings that couldn't be resolved cost-effectively, I was highly impressed by Matthew's professionalism and proactive approach throughout the process. He kept communication clear and consistent, ensuring that all parties were well-informed at every stage. His ability to convey key messages to the vendors with clarity and tact was particularly commendable. I wouldn’t hesitate to recommend Matthew to anyone looking for a reliable and professional estate agent.

Prabhu · 19 November 2024

★★★★★ 5/5

Google

As landlords we have been dealing with Romans for the last 24 years. During that time they have provided a really good service on all aspects of renting our apartments. More recently Hannah and Mike have helped us through the sale of one of our Reading flats. It has been a lengthy process but we got there in the end due in no small part to the input and regular updates from a very patient and professional Hannah. We are very grateful.

Maureen · 2 April 2026

★★★★★ 5/5

Trustpilot

Excellent service from Romans in Yateley

Excellent service from Romans in Yateley in particular Harry who was always there for any questions. They were very professional at all times. I was kept up to date with the sale of my house!

Anne · 9 March 2026

★★★★★ 5/5

Trustpilot

“I had the pleasure of working with…

“I had the pleasure of working with Amanda as my lettings consultant for my first move in the UK, and I couldn’t have asked for a better experience. Amanda was incredibly helpful, always in constant communication, and went above and beyond in offering guidance and suggestions that were both thoughtful and informative. She made the whole process smooth and stress-free, ensuring I felt supported every step of the way. I highly recommend Amanda to anyone looking for a reliable and dedicated consultant. Thank you, Amanda, for making my move such a positive experience!”

Kevin · 28 October 2024

★★★★★ 5/5

Trustpilot

I have been extremely impressed with…

I have been extremely impressed with the service provided by Steve and his team in managing my rental property. From day one, they have been professional, attentive, and highly efficient in all aspects of property management. Steve has consistently gone above and beyond to ensure everything runs smoothly. Communication has always been clear and timely, and I’ve felt confident knowing my property is in good hands.If you’re looking for a trustworthy and dedicated estate agent who delivers a first-class service, I highly recommend Steve and his team!

Saleh · 24 October 2024

★★★★★ 5/5

Google

I had an excellent experience with Romans, thanks to my asset manager, Lucky Sherpa. She kept me updated at every stage of renting my flat and went above and beyond to ensure the new tenants’ move-in was smooth. Her professionalism, dedication, and proactive approach made the whole process stress-free. Lucky is truly an asset to Romans!

Ahmed · 19 August 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Mark my words, this is the best estate agency in Reading. Even a one-second hesitation before contacting them would be a mistake if you are looking for a place to rent. I have been in the UK for four years, and during this time, Romans has provided the best service I have ever experienced. They allocated a property that perfectly matched my request almost instantly. All the staff are exceptionally helpful, even after I moved in. Unlike some other agencies that seem to lose interest once the contract is signed, Romans genuinely care about their clients. They continue to provide support whenever needed. A special thanks to Khim, Kian, Lucky, and Tim, they are always ready to help. I can simply walk into the branch whenever I face any issues, even if it is beyond their formal responsibility. Their professionalism and kindness truly make them stand out. I would also like to add that I am more than willing to continue renting through Romans in the coming years, for as long as I remain in Reading. Their outstanding service and reliability have earned my complete trust and loyalty.

白一繁 · 5 November 2025