Romans Reading reviews

★★★★★ 1/5

Trustpilot

Avoid this agent, Poor maintenance and unfair deposit claims

This is related to their sub-company moginie james (Roath-cardiff). Negligent service from day one. We reported serious health and safety issues including mould, faulty windows, and broken doors/fencing, yet the agent offered zero assistance. Despite the deteriorating state of the property, they consistently raised the rent. To make matters worse, they provided an inaccurate check-out report that contradicted the initial inventory just to withhold our deposit. Totally unprofessional and misleading, save yourself the trouble and avoid them.

Ali · 16 February 2026

★★★★★ 5/5

Trustpilot

I rented a property from Romans Lower…

I rented a property from Romans Lower Early and I particularly want to thank Dhruv for his great professionalism and help as the whole process and experience was smooth, quick and enjoyable. He was caring and understanding my needs and constraints, and he even stayed over time in the office to let me come collect the property keys as I was late. Again thank you Dhruv and Romans.

Amine · 8 December 2024

★★★★★ 5/5

Google

We are very grateful to Kimberley Garcia Jones for finally helping us resolve the boiler broken issues. She’s extremely helpful. When we first moved in, the condition of the property was not good. The walls were very dirty and dark, the carpet was in poor condition, the hot water system did not work properly, and there were several other issues with the facilities. We reported these problems many times to the previous property manager (Harry Rice) who kept telling us that “the landlord said the wall issues would be fixed.” However, after that, there was no follow-up at all. When we called and asked for updates - We were repeatedly told that the landlord had not replied, and the issues were left unresolved for over a year. Recently, the boiler was broken again. As before, we faced difficulties waiting for a response from the landlord. However, Kimberley proactively contacted the landlord, successfully reached them, and pushed for the boiler issue to be resolved. This significantly improved the long-standing situation where we could not get any response. She is highly professional, very responsive, and clearly strong in problem-solving. Her communication is clear and efficient, and she follows through until issues are actually resolved rather than left unanswered. Thanks to her direct and effective approach. We truly appreciate her help and support and are very thankful for her excellent service.

LA · 10 January 2026

★★★★★ 5/5

Trustpilot

Would recommend in a heartbeat!

I had a small window to secure a property..stressful doesn't even cover it but Tyriq was an absolute lifesaver.

Arianne · 24 April 2026

★★★★★ 5/5

Trustpilot

Exceptional Estate Agent

Exceptional Estate Agent: I have just been to a property viewing, with intent to buy, with Imogen Seymour at Romans. Both I and my sister wanted to share our appreciation for the excellent guided tour, highly informed and genuinely lovely chat we had. We have rented with Romans before for nearly a decade and now house hunting to buy Romans have been standout above other Estate Agents. I don't tend to write reviews but wanted to recognise Imogen for all her help. She was so enthusiastic, compassionate to the seller and agile in managing the multiple viewings with ease. We really felt in safe hands without any pressure and confidence, important to us as we have been shaken by other Estate Agencies and a property purchase that fell through at a late stage. In the future, if we sell a property we will come to Romans first.

Flicker · 2 September 2026

★★★★★ 5/5

Google

I recently moved to Reading and thanks to Suresh Rana from Romans for the tieeles efforts. Getting a good house can be very challenging, its important to get a caring agent who understands your needs. Thanks to the Romans Team.

Churchill · 23 October 2025

★★★★★ 4/5

Trustpilot

Positive experience with management agent

I was recently a tenant in a property that was managed by Romans.Unfortunately at the end of tenancy , there was a dispute regarding the deposit between landlord and myself.Isabella York who managed property , supported me through this , all the way to the end result.Isabella is professional , knowledgeable in her field of practice. She explained the process (which went all the way to the adjudicator) and kept me updated. If I emailed or called , she would return my calls , messages when she could. I had never been through this process which was quite stressful at times but Isabella was reassuring to me regarding the stages we went through.Thank you !

Yvonne · 10 May 2024

★★★★★ 5/5

Trustpilot

The attempt to market my property was…

The attempt to market my property was quite complex before my meeting with Tim from Romans. I had previously been misled. Tim arrived at my home to provide me with a valuation of my home. The information provided by Tim was concise and informative. A full explanation was given regarding the process from start to finish and I was made aware of my options. I was even given information which had not been previously shared by other estate agents. I am at present extremely satisfied and totally confident with the agreement that I have entered into with Romans, Burnham office. Thank you for the professional approach I have received from all of the staff that I have engaged with to date.

Wendy · 4 May 2024

★★★★★ 1/5

Google

I am not happy with Roman’s since day 1 . Because the person who showed us the property while we were renting promised us many things but didn’t do anyone them . The first property manager Tessa was the only helping property manager we got in last 5 years . Property managers are keep changing almost every few months . We are facing some problems inside our property and Roman’s is aware of it for last two years and none of the problems has been solved yet

Zein · 25 April 2024

★★★★★ 5/5

Google

Sharing my experience during moving in with Romans which was great and post that , we reached out to the Property Manager - Kimberley Garcia for some minor repairs. Super prompt response, super prompt follow ups and very swiftly attended to. Thank you Kim, really appreciate all the work you do and take things on priority. We are in good hands with you. Adding to my previous review, this is 3 years on and I had a very beautiful experience with Harry Rice - who contacted me for renewal. Harry was prompt, he swiftly extended his help to establish agreement during the renewal. Thank you Harry. Appreciate all the help.

Abhishek · 25 April 2024

★★★★★ 5/5

Trustpilot

As a property owner with Romans of…

As a property owner with Romans of Bracknell, I am continuously impressed by the exceptional level of service provided, particularly by Donna, who manages our let. Donna is not only efficient and responsive but also incredibly helpful, always ready to go above and beyond in her role.Her proactive approach and dedication to resolving any issues that arise are remarkable. It’s clear she genuinely cares about the well-being of the properties she manages and ensures that both the tenants and we, as owners, are satisfied with the solutions. Her professionalism and thoroughness in communication make managing our property a much smoother and more reassuring experience.I highly recommend Romans of Bracknell to any property owner looking for reliable and professional property management services. Donna, in particular, is a standout, providing peace of mind that our property is in excellent hands.

MR · 25 April 2024

★★★★★ 1/5

Google

I was a tenant and had a disappointing experience with this property agency. After moving out, I was charged an amount I felt was unreasonable, with no clear evidence provided to support the claim. The way the situation was handled raised concerns about professionalism. When I contacted my property manager, the conversation felt dismissive, and there was little willingness to discuss the matter, despite my agreement to settle the claim. After reading other Google reviews, it appears that similar concerns regarding staff attitude and customer experience have been raised by others as well. As a result, I would encourage prospective tenants to carefully consider their options before renting through this agency. Based on my experience, I would not recommend them. Good luck! P.S. Based on my experience, I would give zero star instead of one =X

YT · 25 December 2025

★★★★★ 5/5

Google

Ricol Gurung from the Romans Reading Branch was so helpful and professional. He made the whole viewing process so smoothly and enjoyable. He's so friendly and patient, and also followed up proactively. It's a great viewing experience. Highly recommended!

Nancy · 20 October 2025

★★★★★ 5/5

Trustpilot

Brilliant

From start to finish the process was swift and easy. Jonathon and the team have been fantastic at keeping us updated throughout our moving process. Highly recommend

Blue · 4 February 2026

★★★★★ 5/5

Trustpilot

Fantastic service

I had a wonderful online application for a property to Rent with Romans. The quick responses I was receiving especially from Will and Ninda was exceptional. They listened attentively to my concerns and provided personalized treatment that yielded positive results. Whenever I was not sure about something they assisted giving me clarity on any particular issue. The entire team at Romans displayed a high level of professionalism and made me feel comfortable throughout my application. The communication was just perfect. I highly endorse Romans for their excellent service and expertise.

Joseph · 10 April 2024

★★★★★ 4/5

Google

James Fleming was appointed as my move manager at Romans Estate Agents. He was wonderful during the whole process of buying the house. He is very responsive whenever I have any queries and replies in quick time. He handled so many queries related to the sellers and helped in the smooth process. He is kind and consistently goes above and beyond to ensure things remain good. We had a minor hiccup at the last stage of our purchase just before the exchange, but James definitely pushed our case to the sellers to complete quickly. The whole process with the Romans was also very nice, and I would recommend them for any future house tenancy and buying/selling process.

Rahul · 26 March 2024

★★★★★ 5/5

Trustpilot

Daniel Hocking

Daniel Hocking has been an excellent support to us, he was kind, intentional and helpful with looking for and finding our house and setting up all we needed. Along with helpfully helping with any questions we had

Caroline · 22 October 2025

★★★★★ 1/5

Trustpilot

Had a terrible experience renting from…

Awful experience renting from Romans West Drayton. I didn't have a working cooker and oven for the entire time during my 5 months of tenancy and many things were broken, including the boiler which broke down about 3 times during my tenancy. At one point I was left with no hot water for days.

MO · 25 June 2026

★★★★★ 5/5

Google

Benjamin in Caversham has been amazing in dealing with our house purchase so far. Thank you so much!

Ozlem · 26 March 2026

★★★★★ 5/5

Google

Big shout out to Tim Allen, Sangharsha Gurung and Khim Gurung from the Letting team in Romans. Best Estate agent in U.K., Sale - Lettings teams in Reading! Honest review from the property investor : Bought two rental properties from the Romans(Reading) and used their serivce to find tenants and fully manage it. It just took 5 days to fully let both properties to professional tenants from the date of purchase. I want to give a big shout out to Tim Allen, Sangharsha Gurung and Khim Gurung from the Letting team in Romans. They have good understanding of rental market, proactive(sprung into action, properties were advertised in Zoopla, RightMove, etc on day 1 and arranged viewing from the second day), gave right advise to me to carry out light rennovation. Apart form their excellent service and customer support, they understood the vision of property investor, they gave a good rate to fully manage both properties. Our company's future investments will now be invested in "Reading" with the help of Romans.

Niraj · 26 January 2024

★★★★★ 5/5

Google

Excellent Service from Khim and Sang - A Highly Recommended Real Estate Agent I recently had the pleasure of working with Khim as my real estate agent, and I must express my utmost satisfaction with the exceptional service she provided. From the initial stages of house hunting to the finalization of the deal, Khim demonstrated unparalleled professionalism, expertise, and dedication. Communication was seamless, with Khim promptly addressing any questions or concerns I had. His transparency and honesty created a trusting and comfortable environment, making the entire home-buying experience smooth and stress-free. Khim's negotiation skills were also commendable, resulting in a deal that exceeded my expectations. Well done!

Jing · 26 January 2024

★★★★★ 5/5

Google

Cameron Smith for Romans Reading has been absolutely amazing. The professionalism he has shown has been unbelievable. He has been so efficient with call backs and emails and has always made us feel genuinely looked after. Without Cameron we wouldn’t still be renting our lovely 2 bed apartment. He has made us feel understood and listened to. He has been brilliant in making sure to secure our rented property. He has really enabled us to further build our trust with Romans. He has been so approachable and you can really tell he cares for his clients. Whenever you have to rent through Romans go through Cameron Smith, he won’t let you down. We rarely leave reviews, but this is a must. Thanks so much.

Ciaran · 26 January 2024

★★★★★ 5/5

Trustpilot

Great management service

Jade is an excellent property manager who is very proactive, professional and great communication skills. She always goes above and beyond to ensure everything runs smoothly. We highly recommend her to anyone seeking reliable property management!

Brett · 7 October 2025

★★★★★ 5/5

Trustpilot

Marle was extremely informative and…

Marle was extremely informative and professional in the beginning stages of the housing process. She was able to answer my questions with detail, while making it a comfortable experience viewing the house.

Tia · 9 November 2025