Romans reviews

★★★★★ 5/5

Google

I have purchased a property in Reading four years ago and hired the services of Romans Reading to manage the property for four years and recently to sell it. I should state that Romans team were very professional and always paid attention to details and they did their best to protect my interest. I would like to thank James Fleming in particular for his cooperation and patience during the process of completion of sales all the way through. Excellent by all means . I will definitely hire their services to manage the forthcoming property .

Niveen · 27 December 2023

★★★★★ 5/5

Google

I am writing to extend my deepest thanks to Michael Page and the rest of the Romans team for their exceptional assistance in selling my house. This was my first experience with selling property, and I could not have asked for a better outcome. The property was exchanged and completed within five months of my initial contact with Michael. I was assigned a dedicated viewing manager who kept me informed about all viewings and responses. Additionally, I was assigned a dedicated move manager who assisted me with all solicitor-related queries from the buyers' side. This manager made sure there were no delays from either side. Michael's guidance in listing the property at the right price and helping me navigate my circumstances and market conditions was invaluable. In short, I was thoroughly impressed with the quality of service I received from Romans. I would not hesitate to recommend Romans to all my friends. Once again, thank you to Michael and the entire Romans team for their hard work and dedication.

Vikas · 27 December 2023

★★★★★ 2/5

Trustpilot

Disapointingly poor …

i went back to Romans as my experience previously had been very good. This time it the service was generally poor. The wrong address in the adverts was not a great start, or the out of date photos. The wrong keys on two successve days, losing viewings. But all this was somene else's fault. They recommended a sharp drop in rental on virtually no evidence. Poor processes, no evidence of simple check lists, poor comms, late attendance at a final showing. Endless excuses , blaming previous staff with little acceptance of responsibility and accountability. Misteps across the board.Chloe does her best and was proactive and helpful.I am pursuing a formal complaint and a fee reduction. What has not been recognised that the flat might have been let but the experience, extra work, stress and worry does not, in my view, represent a seamless experience and does not warrant a full fee

Alison · 3 November 2025

★★★★★ 5/5

Google

From the start to finish of trying to renting an apartment with romans reading and until now as a tenant , it was and has be a remarkable experience, and I and my wife genuinely were impressed by the outstanding service we received. demonstrated a remarkable level of professionalism and expertise throughout the entire process. This made the entire process smooth and stress-free, even till date. A big thanks to Jessica Philips, the property manager and her team.

Clifford · 26 January 2024

★★★★★ 5/5

Google

I have just completed the sale of my property with Matthew Leigh and James Flemming (move manager). The whole team were diligent and communicative during the whole process and achieved a price I was very satisfied with. Matthew was very patient and understanding in his demeanour which is refreshing to see from an estate agent. More importantly, a special thanks goes to James who, from a customer experience lens, was nothing short of exemplary during a shockingly convoluted and problematic deed of variation process. Thankyou again folks.

Phil · 27 November 2023

★★★★★ 5/5

Trustpilot

A great company with very efficient staff

A great company, with fantastic super efficient people who work to ensure buying a house as stressfree as possible.Special thanks to Ben who worked so hard to iron out all the problems we were having. Also thank you Jay who showed us around the property and dealt with our queries.Nice send off at the end, where Ben and another member of staff greeted us and gave us a gift.Would highly reccommend this Estate Agents.

Anne · 2 April 2024

★★★★★ 5/5

Google

Charlotte and the team quickly found a new tenant and did all the vetting and contract work. They were friendly, knowledgable (especially an about the coming legal changes) and quick. Great service and I would definitely recommend to others.

Stephen · 10 August 2025

★★★★★ 5/5

Trustpilot

Very helpful

Khim is the man for anything you need in help for the properties 👍

Lets · 23 March 2026

★★★★★ 1/5

Trustpilot

Completely awful agents

Completely awful agents. Throughout out time of being their tenants, the house wasn’t cleaned on arrival, tried to charge us twice when a previous tenant had already paid for a damage, we was given the wrong emergency number, had a broken shower for a month (still paid full rent), tried to make unfair deductions from our holding deposit - this took two months for us to fight, and am currently still waiting on our deposit which is 4 days over the 5-10 day estimate given. Do not recommend at all.

Ellie · 15 October 2025

★★★★★ 5/5

Trustpilot

Mark Porter was very informative

Mark Porter was very informative, efficient and professional at all times.

Stewart · 13 April 2026

★★★★★ 5/5

Google

I am a landlord who is not living in UK currently. Therefore I need a professional and reliable letting agent for my property. I trust service of Romans especially with the help of my property manager Kian Lewington. Kian is very professional, proactive, and always fast response with positive result. Just one example happened recently. I have not received the rent payment for a few months due to the tenant seems accidentally paid to the account with wrong reference number. Upon getting to know this issue, Kian immediately take some actions looking into it. With Kian's effort, this issue has been successfully resloved within just 2 days. Taking the advantage of writing this review, I would express my deepest appreciation to Kian Lewington. Thank you for your help. You are a talent and proud of Romans.

Tao · 23 October 2023

★★★★★ 5/5

Google

I would like to give a massive recognition to Kimberly Garcia Jones @Romans Estate Agents Reading for being an outstanding property manager. Looking after us as tenants an for fulfilling our needs promptly and professionally. If I could I'd give her 10 out 10 stars on here to her i would, an if you have her as a property manager you know you're in safe hands and she'll be there for you! Thank you Kimberly for everything you're doing for us, it's above an beyond fantastic. Best of wishes to you.

Kieran · 23 October 2023

★★★★★ 5/5

Google

Recently we have rented a house in Reading through Romans and dealt with Kimberly. From the out set she's totally professional and wonderful to do business with. She really went the extra mile for clients as renting a home is always stressful but you know when they make its so effortless and keep you posted along the way. Very pleased with her friendly approach - we will certainly consider Romans if we decide to rent or purchase a house in the future. Thank you all so much for a trouble free house rental. Highly recommended!

Daniel · 23 October 2023

★★★★★ 5/5

Trustpilot

A really great and smooth experience with Romans

Really great experience with Romans, Nathan and Lorraine were both fantastic.

Andrew · 1 April 2026

★★★★★ 5/5

Google

A wonderful agent! Thank you so much, Sang & Cameron & The Romans Team. Sang provided professional opinions, guided me through the process, and answered my questions patiently. Huge thanks to Sang! Cameron insisted on helping me to do some checking proactively. Very polite, energetic, and of course professional. Thanks, Cameron! Last, thanks to those who helped me along the way.

YS · 1 October 2024

★★★★★ 5/5

Google

I have recently let a property through Romans Reading having just started work in Reading. My main point of contact at Romans was Suresh, who was excellent when it came to helping me sort out all the necessary checks I needed before renting, and if I had any questions regarding the property he was always available to speak to. I would highly recommend using Romans, and a massive thank you to Suresh for helping me organise this property.

James · 23 October 2023

★★★★★ 5/5

Google

I had a really good experience with this Agency. They all helped me in renting a house but Suresh Rama Magar experience and knowledge have been determined for the achievement of the task. As non UK resident it was really hard experiencing with the bureaucracy but he supported me in any circumstances and, finally, I got the house. Refer to Romans Reading and Suresh in particular if you need to rent an house in this area.

Massimo · 23 October 2025

★★★★★ 5/5

Trustpilot

Moving in Bracknell

I have recently rented a property in Bracknell which is managed by Romans. My heartfelt thanks to Donna-Marie Brant, Charlotte Travers, and Salome Correia and who have been incredibly proactive throughout the process. Donna-Marie Brant, the property manager displayed great professionalism and attention to deal with all my concerns to move in the new address. In addition, I am grateful for her quick response to all of my queries with prompt solutions. Charlotte Travers addressed all my queries with a great level of patience while viewing the apartment, as well as with post-viewing correspondences which was really nice. Salome Correia was very helpful during the documentation processing stage.

Atiqur · 3 August 2023

★★★★★ 1/5

Trustpilot

Be careful of Romans lettings

We Don't really write reviews but for Romans going out my way, be careful with this company , trying to charge us bills for when we were not even in the property ,making rent increases 6 months into the contract should be a year, they lied about the property being cleaned, painted and carpets replaced , there are now changed 3 months after we moved in so had to clear each room so carpets could be

R · 16 October 2025

★★★★★ 5/5

Google

Great service from Matt and the team, many thanks!

Neil · 26 March 2026

★★★★★ 5/5

Google

This is my second year with Romans and I must say they have tenant friendly approach. Kimberly our property manager is really helpful and she is approachable, always available. She really acted as a very proactive mediator between us and Landlord. Many times she helped us communicate our point of view to the landlord and avoided possible confusion about the issues in the house. Thank you Kimberly for your constant support 😊

Prerna · 26 January 2024

★★★★★ 5/5

Trustpilot

Very good service

Simon was excellent in communication & so helpful getting us the property we wanted.

Valerie · 9 February 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

I recently moved into a property in Bristol city centre and have found the experience incredibly disappointing and unprofessional for the following reasons, and would recommend anyone considering renting a property through Romans to avoid it.

Edward · 13 August 2026

★★★★★ 5/5

Trustpilot

Hello

Hello, I just want to say a huge thank you to Vasco and his team ! Very professional and helpful, good communication! Happy with the Property!

Anna · 10 October 2025