Romans Reading reviews

★★★★★ 5/5

Trustpilot

Great experience & staff in Caversham

Our contact Chloe from the Caversham office has been fantastic. Super helpful and always responds to emails quickly with all the info we need. The systems and technology Romans use has made the whole application & paperwork process really simple & seamless. When we did have a technical issue at one stage, Chloe went out of her way to resolve the issue as quickly as possible.

Carla · 16 April 2024

★★★★★ 1/5

Trustpilot

Romans Lettings Bracknell - Ridiculously Poor Service

I had a terrible experience dealing with the lettings team in Romans, Bracknell. They treated my requests and queries with apathy and never gave me any type of full answer to very basic questions and avoided some queries I raised. I had to work extremely hard to get answers and had to eventually go through their complaints process and even that took two attempts for me to get a full and comprehensive reply. I asked the lettings team to forward a letter to the landlord, they didn’t do it and I got no apology, just uncaring and unbothered short replies. Even when I raised queries up to senior management, they could not grasp what I was asking and again gave me glib and blunt replies and sometimes did not reply at all.

David · 14 May 2026

★★★★★ 5/5

Google

We have been dealing with Romans for a couple of years and we have no complaints about their service. Their customer service is impeccable!! Big thanks to Lucky and her team.

Gulf · 10 August 2025

★★★★★ 5/5

Trustpilot

Thank you Freya Wild

I want to say a huge thank you to Freya Wild, who was the agent who helped me and my partner find our new flat. It was a long and tricky process, but Freya was kind friendly and extremely helpful during the entire thing. She was always on the other end of the phone and email, and was always there whenever there was an issue that needed sorting. Thank you so much! :)

Finn · 18 April 2025

★★★★★ 5/5

Google

We have been working with Ben Green in selling our flat in caversham and he has been a breathe of fresh air when it comes to customer service. He is very responsive and helpful - and keeping us up to date before we even need to request it. Thanks for your support so far! ​​​​

Sarah · 16 March 2026

★★★★★ 5/5

Google

Great service Thanks to Khim for all the help and support with the property

My · 17 January 2026

★★★★★ 5/5

Trustpilot

Purchase of a Property

On a Positive, Sarah Thomas has been absolutely amazing. She has gone above and beyond what should be in her normal remit. Amazing communication and a 5 star service from her.The negative - Was allocated a move manager that i only heard from once and then I understand he left. Didn't use Life Time Legal in the end

Mrs · 12 August 2024

★★★★★ 5/5

Trustpilot

Smooth and professional move process

I have recently rented a property through Romans (Swindon) and I couldn’t be more pleased with their service so far. Amanda (lettings department) was incredibly helpful and professional throughout the whole process, always ready to assist me in what was needed. Regarding documentation and finalising the renting process, I also dealt with Lorraine, move manager, who was also extremely professional and helpful. Highly recommended!

Carol · 25 April 2024

★★★★★ 5/5

Trustpilot

Above and Beyond

Anais did terrific work at last minute to ensure the new tenant had a car park fob. Anais spent a considerable amounty of time trying to resolve the issue with Encore Estate Management who were failing to trace the master fob to pair it with. The management company were poor in providing an incorrect replacement fob and no help programming it. Anais met with another one of Roman's tenants who do not use the car park and arranged to borrow their fob for the new tenant to use on a short term basis . Anais is still chasing the management company to resolve the issue with the fob on my behalf. Great work which led to a smooth checkin for the new tenant. Thanks

Paul · 21 March 2023

★★★★★ 5/5

Trustpilot

Top Notch Personal Service for Landlords

Romans have been our managing agent for a coach-house in Basingstoke for the last few years. Throughout this time our property manager Denise Hurn has been fantastic. She is really "on the ball". She is fair and reasonable and acts as a fantastic interface/interim between us and our tenants. There are other letting agents to chose from but we haven't even looked because we are so happy with the service we get from Denise (I bet her retention numbers are high - hopefully she gets rewarded for that accordingly)!

Gary · 19 March 2023

★★★★★ 5/5

Trustpilot

Jordan and Jake were very helpful and…

Jordan and Jake were very helpful and alway easy to reach out to. The whole process of purchasing my house was very easy and it didn’t took a very long time. I would definitely recommend them and if I need to sell or purchase I will definitely contact them.

Alex · 20 December 2024

★★★★★ 5/5

Trustpilot

Romans Estate Agents

First of all I would like to thank Thomas of Romans, he has done an excellent job of putting my flat up for sale, we couldn't ask for a better service, an excellent customer service with top professional attitude towards their clients, they were quick, prompt service with no delays, if you had a problem or couldn't understand something or you needed help Romans was more than happy to come round and sit with us to solve the problems, always their when you need them, easy and friendly member of staff always willing to help, now that's what I call excellent customer service.I would like to say that Romans have to be the best estate agents that we have had

Brian · 16 March 2023

★★★★★ 5/5

Trustpilot

Kimberley Garcia Jones, Senior Property Manager

I first came into contact with the Romans Property Group in Reading in August 2002, when an agent showed me an apartment, which I eventually purchased through the company. They did such of an excellent job of processing the sale, that I engaged the company to manage the rental of the apartment and they continue to do so to this day. I have worked with a few property managers during those 21 years and all of them have been good but the manager that I have worked with the longest is Kimberley Garcia Jones. Kimberley is not only diligent and professional in her work but she has an innate ability to maintain cordial relationships between myself and the various individuals who have lived in the apartment. I often ask her for advice at the onset of new Tenancy agreements and she has never failed to steer me onto the right track. I live overseas and travel a lot, therefore I am often difficult to contact. Consequently, there have been occasions when Kimberley has had to made decisions without receiving approval from me. So far by acting on her own initiative, she has always made the right decisions. I have never met Kimberley in person and even though I greatly appreciate her professionalism, it is her genuine warmth and kindness which makes her a joy to work with.

Geraldine · 9 March 2023

★★★★★ 5/5

Trustpilot

Donna always helps me get things sorted

Have been letting my property with Romans for some years. Donna Marie Brant has often been my main contact & is always helpful - sometimes I'll contact Donna & find she's not the correct person; but Donna will point me in the right direction. Donna keeps me informed when matters need to be dealt with (new tenants, legislation changes etc.) It's good to have someone like Donna in the Romans office as a contact - she always helps me out. Thank you Donna!

Adrian · 8 March 2023

★★★★★ 5/5

Trustpilot

Lovely experience with Romans

Lovely experience with Romans! Amanda was very friendly and helpful.

Hollie · 10 February 2026

★★★★★ 5/5

Trustpilot

Great experience very professional and…

Great experience very professional and customer focused, thank you Robbie you made our move stress free!

Joanne · 19 December 2025

★★★★★ 5/5

Trustpilot

Mark Davidson at Romans was very…

Mark Davidson at Romans was very helpful when finding a new tenant for one of our properties, he did a similarly good job earlier in the year at another property and I'm pleased to say everything has gone smoothly. We let several properties with Romans and I'm always pleased when Mark is involved.

Robin · 14 October 2024

★★★★★ 1/5

Trustpilot

Run by monkeys

When we moved in we were renting through Drummonds. Drummonds then sold to Romans and there the problems began.Drummonds were OK about fixing things but when they were sold out Romans would fix things as they saw fit.We told them that moss was growing in one wooden window. They only replaced it when the law changed and they had to. The garden shed was part asbestos. When the roof was damaged it did not get repaired. When one of the walls was rot damaged it did not get repaired either. We explained to the person who Romans sent to carry out the inspections that the triple trunk Leylandii tree in the back garden was too tall and needed chopping down, she seemed to think that it was not a problem. Later on one of the trunks fell down into several neighbours’ gardens. When the washing machine and fridge both stopped working we told them that this had happened. I had my own washing machine and fridge I had brought from a previous place where I had lived I installed them and put the washing machine and fridge that had stopped working in the leaky shed. We had an inlet pipe into the toilet leak several times. Each time it got repaired except for the last. They left it leaking and we put rags down to mop up the water. I tried washing them in my washing machine and the rags disintegrated blocking up my washing machine so it would not drain. The washing machine outlet was connected to the bath and sink so the sink blocked too. I opened my washing machine up and removed the lump of rag that was causing it to not drain. I put gaffer tape to tape over the pipe connected to the bath and sink and then plunged the sink, unblocking it. I contacted the council. They forced the owner to get it sorted. He tried to get it paid for by his insurance. They sent someone to view the property and they representative asked me about the problem. The answers I gave her resulted his insurance either refusing to pay out or only agreeing to partly pay out. The owner agreed to have the bathroom redone and when it was the leak was also fixed. A plumber who had been called to assess the leak also noticed that the pan connector was leaking. This also was replaced. The owner was advised to replace the floor in the bathroom but he refused to do that.A coil in the boiler spilt and water vented through an overflow pipe onto a neighbour’s extension roof. He had seen the failure of Romans or the owner to fix things so many times he took matters into his own hands. He went to the council who demanded that owner do whatever was necessary to fix the problem. When this failed he paid people to reroute the pipe so the overflow water flowed into out gutter. Romans did send people to look into the matter and it several attempts before the plumbing company they were using sent someone who realised that that the hop water tank had a split coil. The hot water tank was replaced, thankfully. Near to the end of our time with them the property was due to be sold. We reported that both drains were blocked and nothing happened.Some of the problems were attributable to the owner refusing to pay for things that needed to be.After we moved out, one trunk of the Laylandii fell down. The property ended up being sold at auction for less than the owner hoped to get for it. If he had carried out maintenance the owner would have been able to sell for a lot more.

Emma · 27 December 2024

★★★★★ 1/5

Trustpilot

Will do anything to get the listing

Sorry to say but you I had asked so many questions around what documentation is needed as it was my first time selling and I was only told that I needed a EPC rating. There was no care in the customer service element once I had accepted an offer. I had to then run around for 5 months trying to locate documents like the EWS1 from, Deeds and other items. If I was advised that this was needed I probably would have waited before we accepted an offer to ensure it was stress free for the buyer and myself. The agent was confident with the evaluation and ended up dropping £30K of the initial market value while the completion were selling at market value. I was just passed onto someone after I accepted an offer who I only managed to speak 1 week before my completion. If you asked me if I would recommend or use the agency again I would run in the opposite direction pay a bit more in commission as the service is better and would never recommend anyone sell through Romans.

Cleevan · 28 February 2023

★★★★★ 5/5

Trustpilot

Great service and communication

Romans is a really great agency in Swindon. From arranging viewing and all the procedures carrying out, all staffs are very nice, polite and replied promptly. Especially Katie, she’s very kind and cheerful while meeting us at the property for viewing. After accepting the offer from landlord, she contacted us promptly and send us the documentation quickly, quick response, eager to answer any questions when I got confused with some documents. She always shows patient and good responsibility. I will not hesitate to recommend anyone to contact Romans if they are needed to move home. Thank you again to Katie for providing any help with us!

Carol · 27 February 2023

★★★★★ 5/5

Trustpilot

Outstanding service from a Rental Property Manager.

I have had the pleasure of working with Kimberly Garcia Jones as my rental property manager, and I can confidently say that she provided an exceptional level of service that exceeded my expectations. As a landlord, I have had experience with many property managers, but Kimberly stands out as one of the best I have ever worked with.From the moment I met Kimberly, I knew that she was a true professional who was passionate about providing the highest level of service to her clients. She demonstrated a deep knowledge of the local real estate market and had an impressive track record of success in managing rental properties.Throughout our working relationship, Kimberly was always punctual, reliable, and extremely responsive to my needs as a landlord. She took care of everything, from finding and vetting tenants, to handling maintenance issues and ensuring that rent payments were received on time.What I appreciated most about Kimberly was her proactive approach to property management. She always kept me informed of any issues or concerns that arose, and she provided me with thoughtful and strategic advice on how to address them. She was also very efficient in her communication, and I always felt like I was a top priority in her busy schedule.Overall, I would highly recommend Kimberly Garcia Jones to any landlord in need of a rental property manager. She is a true professional who is passionate about providing exceptional service, and I am grateful for the outstanding work she has done for me. Thank you, Kimberly, for all that you do!

Mehboob · 17 February 2023

★★★★★ 5/5

Trustpilot

Well done to Lisa Fazal

I have a new property manager just recently came on board called Lisa Fazal. I am so impressed she is amazing, very professional, very knowledgeable and gets things done instead of talking the talk and not walking the walk. Lisa is so much better than my last property manager who was forgetful. I haven't had to do a great deal since Lisa took over, and I will definitely be giving more properties to Romans going forward as I am so pleased with the service provided by Lisa. It does make a change to get a good property manager as most of them don't get back to you as quick as you would like. Overall, 10 out of 10

Steve · 17 February 2023

★★★★★ 4/5

Trustpilot

Your experience depends on your property manager

I would like to partition my review in two parts -1. The initial property manager for the flat I was renting (Jamie Harper) was very unresponsive. He wouldn't answer calls and would only respond to emails if I copied a bunch of other people on them. It was mostly impossible to get any repair work done from Jamie. (A simple bathroom door latch fix took more than three months). The living room balcony door was broken. This was letting cold air in and made the living room uninhabitable in the winter.I chased Jamie on this for more than a month with no progress. Luckily for me, Jamie went on vacation without doing any work on this, which was when this was assigned to Donna-Marie Brant.2. When Donna-Marie Brant was assigned as the property manager for my flat, I had been waiting on a critical repair for more than a month. She made quick progress in understanding the gravity of the situation and coordinated very well with all concerned parties to get the work done. She was very transparent about where the bottleneck was and how she was expediting the process. She got the work done in a couple of weeks of her involvement. Overall I'm very happy with her transparency and speed of functioning.

Naveen · 16 February 2023

★★★★★ 4/5

Trustpilot

Well done Kimberley

I have been a landlord for many years ans since Romans have taken over managing the property Kimberley Garcia Jones has been the property manager. She has always been very responsive to issues ensuring that they are speedily resolved. Well done Kimberley.The contractors used are generally of good quality but can be expensive so Romans should try to get equally good tradesmen on board that are more cost effective - there are many out there. Hence 4 stars not 5

Philip · 11 February 2023