Trusted Agent profile · Reading
★★★★★
1,835 reviews across 3 platforms
33-34 Market Place, Reading, RG1 2DE
Romans's office in Reading, at 33-34 Market Place, is rated 4.1 out of 5 across 1,835 reviews on three platforms, including 355 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotRecommendation of Stacey Cowap
As a Landlord I have found my dealings with Stacey Cowap have always been beyond the call of duty. Always helpful and ready to advise on a difficult situation. My calls are replied to quickly and she is able to discuss matters with great knowledge. I can't recommend her highly enough.
Thank you again for taking the time to let us know how we did. We really appreciate it!
4/5
GoogleRomans provide an excellent sales service. They have a dedicated service for valuation, sales and moving. Lots of information was provided by the valuation person, with a realistic sale price. The sale person found a buyer fairly quickly because they have a good range of customers on their books. The moving team did a very good service during the sales process, dealing with all our queries very quickly.
Thank you very much for your positive review about the service you received when selling your home. Your business was most welcome. Regards Jon Roberts Director Residential Sales
5/5
TrustpilotMark , Steve and Nathan
We are very grateful to Mark, Nathan, and Steve.Everyone at Romans Tilehurst welcomed us very warmly.We highly recommend them.Thank you very much.Claudio and Jessica
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotDenise Hurn Basingstoke Branch Romans
Denise Hurn. Basingstoke branch....I let my house through Romans Basingstoke. I live in the East Midlands, so I require an agent that can manage my property without the necessity of attending the property. This week the tenants have changed. The house was cleaned and defects repaired. Very well done. Thanks Romans.
Dear John,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI fully recommend Romans High Wycombe
I fully recommend Romans High Wycombe, great staff and always helpull, from the move in to tye move out.Been in contact with Stacey Cowap most of the time during my tenancy and she was very helpful in sorting everything out with complete professionalism. Thank you very much Stacey and HW branch!
Dear Alexandru,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotChloe Chicaviro has been very helpful…
Chloe Chicaviro has been very helpful and would definitely use Romans again after my experience!
5/5
TrustpilotDenise has been very helpful with some…
Denise has been very helpful with some issues in my flat. She is always very attentive and patient in our calls, always trying her best to help.
5/5
GoogleHad a fantastic experience with this estate agent office, and I want to give a special shout-out to Sangharsha Gurung. His expertise and commitment made my property journey seamless. Highly recommend their services!
Dear Edu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a recent security issue in our building, Romans (specifically Kimberly Garcia Jones) had an very speedy response, with an additional lock fitted to our door the next morning after contacting them at around 4pm the previous afternoon. Very happy, move-in process was smooth as well. Highly Recommended.PositiveResponsiveness, Professionalism
Dear Bob, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans Bracknell
I have been a tenant with Romans Bracknell branch for the past 2 years great service provided throughout recently needed some help to find other accommodation and I have to say Charlotte Walker one of the lettings agents has been amazing really understanding of my current situation and has remained in contact the whole time highly recommended
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotKimberley Garcia Jones of Reading office
I have been renting my home with Romans for several years now and Kimberley has done a wonderful job of looking after my property and keeping me informed throughout these years. She has been dynamic, proactive, and efficient in everything she has done.I highly recommend her.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service from start to finish
From start to finish Romans were extremely helpful professional and informative. They explained thoroughly anything I wasn’t sure of and made the whole rental process very smooth indeed. I had most contact with Antony and Meenu from the Reading early branch and they certainly made our first rental experience a great one. Highly recommend this branch.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotSam was so helpful guiding us through…
Sam was so helpful guiding us through the renting process. He took his time to explain every step of the way.
5/5
GoogleMy property recently had a change of tenant. I would like to acknowledge the excellent service I received from Ms. Kaitlyn Young, the tenancy manager, at Romans.
5/5
TrustpilotGreat service from Chloe Chikaviro
Great service from Chloe Chikaviro. My queries has been answered in a timely manner and there were barely any delays in progression to get the contract signed
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
4/5
TrustpilotThough Life Legal may have been cheaper…
Though Life Legal may have been cheaper than othersolicitors I was not really happy on how they functioned.Though my money was paid quickly I would like to have had a paper copy of the expenses discounted as according to what I was told it varies to what I was informed.
Dear Geoffrey, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotJo Hunt visited our property in Odiham…
Jo Hunt visited our property in Odiham this morning for a routine inspection. Jo was very polite and approachable as are all Romans staff. Jo conducted herself professionally throughout the inspection having previously explained in detail the purpose of attending. Romans must have excellent training for all of their staff!
Dear Paul,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotNice experience viewing a house
We had a great experience viewing a house with Saffron. She was very professional, had good knowledge of the house and was really nice.
Dear GretelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotThey don’t care about people.
They don’t care about people.They nearly left us homeless and looking for another place in last moment. We wanted to rent house from Romans, we went through all checks and week before we needed to move out of previous property they said that the tenant doesn’t want to move out. They didn’t offer another option, they were rude and ignorant.This is the office in Tilehurst.I do not recommend.
5/5
TrustpilotGreat service from Romans, thanks Ceri and Kim…
I have had great service from Romans over a number of years in managing the rental of my one bedroom flat.In recent years Ceri and Kim the property managers have been particularly helpful in efficiently answering my queries and responding to all property issues.
Dear MichaelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have been renting out our property for 2 years and would highly recommend working with Rebecca Robinson who has been our Romans contact. She has been highly effective in communicating with ourselves and our tenants and has assisted us promptly when ever we needed to deal with anything related to our property. Appreciate all the hard work Rebecca!PositiveResponsiveness, Professionalism
Hello Richard Toms Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleI am writing this review because of the great experience we had with The Romans as tenants. And more specifically with Sang, one of their agents. He has been so helpful and friendly, taking care of everything with a nice positive attitude! Thanks a lot Sang!
Dear Gergana, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLocal Branch Manager & Team
Local Branch Manager, Jordan Rogers and Swindon Taw Hill team were great. Really managed a long difficult process well. Always available and kept me updated when needed.
Dear JamesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleIt was an great experience to get in touch with Romans Reading. They are very nice and helpful. Especially our property manager Kimberley Garcia Jones, who helps us a lot in any problems with speedy replies.
Dear Lok Man Chim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
