Trusted Agent profile · Reading
★★★★★
1,835 reviews across 3 platforms
33-34 Market Place, Reading, RG1 2DE
Romans's office in Reading, at 33-34 Market Place, is rated 4.1 out of 5 across 1,835 reviews on three platforms, including 355 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotAlways on the ball from day one
Always on the ball from day one, responding quickly, keeping us informed and the process moving
Dear AnthonyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotProfessional
Ben came out to value the property very professional and great local knowledge Would recommend Romans Basingstoke Thank you
Dear Ian, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotGood service
Excellent support from Wendy and Kimberley in sorting out some issues which we have been stuck up with some tenants.
Dear ShilpaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kimberley and Wendy a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotThey are the best far away
They are the best far away! I found a man Mr Sang he was very kind, patient for all questions and flexible with everything.
Dear EmilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Mr sang a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGood service
I enjoyed my experiences in renting a house this time. The house is in good condition and on convenient location. Sam served us to view it twice with patience and explained in details and negotiated some rent reduction for me. Will try Romans with first priority in future.
Dear GavinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmy has been an absolute delight to…
Amy has been an absolute delight to deal with, making everything stress-free and easy to do
5/5
TrustpilotRomans did their thing!
Romans Fleet helped us sell our property extremely quickly, they were very helpful with the process including I.D checks and keeping us posted during the process.We are sad to leave fleet but have our new lives in the very South West to look forward too and wish Romans and our buyer the very best.
Dear Marshall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotIn recently leaving a rented property…
In recently leaving a rented property the service, guidance and general assistance from Mark in Lettings and then Sarah in sales was faultless.Normal, compassionate, polite and friendly people.
Dear AlexCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotA great team …
The girls in the office have been fantastic, I’ve been in a few times now and there’s always a warm welcome. They are always happy to explain the process and make it easy. They are a credit to the company. I will happily return and recommend to others. Thank you team
Hi Lewis, Thank you so much for your review. We really appreciate it. Saffron, Amy and Brittany
5/5
TrustpilotLewis Debb's excellent service
Lewis Debb provided excellent advice and service from the very beginning of the rental process -- a friendly and fruitful collaboration where he made himself available at all times.
Dear KewmarsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotVery good service
We viewed a property to rent through Roman's, the agent was very knowledgeable and professional, at the same time being very approachable and friendly. We applied for the house and the service has been very quick and easy to navigate online
Dear Jayne HardakerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotContinued Professionalism.
Over the years, I am continuing to enjoy the Romans consistent and trusted professionalism.As expected,during the reletting of my property, Isabella York as always, seamlessly organised the total refurbishment of the property. Shannon Cox provided an excellent reletting service for the change over to the new tenancy. My continued gratitude as always.
Dear Harish,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Trustpilot**** DO NOT TRUST THIS COMPANY ****
**** DO NOT TRUST THIS COMPANY ****Extremely bad service received especially from Stacey Cowap (property manager) they lie and are completely dishonest to try and keep your deposit money, if your are thinking about renting with them would strongly advise to think again and perhaps go with another more honest company who would less likely try and steel your deposit
Dear TabbyWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat
Very helpful from start to finish. Anais was always available for questions and took care of everything after the initial meeting.
1/5
TrustpilotDon't bother
Don't bother. I arranged a viewing for a rental property 2 days prior, which was confirmed on the phone and by email. I explained that I would be driving several hours to get there, however they called to cancel as I was driving. Apparently the current tenants were still in the house but they couldn't think of this before.
Dear LaurenWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. .Kind regards, Customer Care Team
5/5
TrustpilotSuperb service from the team at Romans…
Superb service from the team at Romans High Wycombe. From the first meeting Stephanie had done homework regarding sales in our area. She arranged an open day within a week of our house going live, where we had an offer. The team made this a very smooth and quick transaction. I would thoroughly recommend them.
Dear Sue,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service
Recently changed to Romans after becoming dissatisfied with another estate agent and their very poor handling of the rental of our property. Romans have been a breath of fresh air and we have had excellent service and help from Mark Porter and Lloyd Jacques. They achieved very quick turnaround to organise complete redecoration and other works to achieve successful re-renting of the house. Very happy indeed!
5/5
TrustpilotGreat property manager!
Denise has been my property manager for 3 years and what a fantastic one indeed. All queries responded to quickly and always at the end of the phone!
5/5
GoogleHappy with Romans services throughout my tenancy. 'Kimberley Garcia Jones' is one of the best property manager when dealing with Romans. She understands probelms and questions from tenants and makes every effort to deliver desired results within time.
Dear Rahul Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotSending me junkmail through the…
Sending me junkmail through the letterbox is totally unacceptable in 2023. Why are you still doing this. I wouldn't sell my house using you in a million years now. STOP CUTTING DOWN TRESS TO SEND ME UNSOLICITED JUNKMAIL IT'S A TOTAL WASTE OF RESOURCES, TIME AND MONEY.
Dear Chad Cooper,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotAndrei Csomortani - Lettings
We’ve had mixed experiences with Romans as a company over the years however Andrei Csomortani at the Wokingham branch has been excellent in his approach, communication and follow up. Hopefully he’ll be around for a while to continue on with the high level of service he has provided. 5 stars!
Dear MaxCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotIt is an absolute pleasure dealing with…
It is an absolute pleasure dealing with Kimberley Garcia Jones who manages our block of fats in Reading. She is attentive, proactive and a pleasure to deal with, we will be keen to use Romans for our next development due to good level of service provided.
Dear Gaurav Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFriendly Professional and Tailored service
Friendly, Professional and tailored service from Matthew at Romans Estate agents.I have worked with many estate agents as a property invester, Matthew and Kyle have strived to deliver a professional service, tailored to my specific requirements. They have been friendly and honest throughout the process.I highly recommend!
Dear AdamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans Swindon review
I have been with Romans since they took over Dewhurst & Co in Swindon, under the care of Jade Small who is a pleasure to deal with. She deals with two properties for me and she is always courteous, helpful and friendly while also being very professional. She deals with issues promptly and returns calls when she says that she will. Hence the excellent review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
