Trusted Agent profile · Reading
Verified
★★★★★
2,832 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,832 reviews on two platforms, including 934 Google reviews rated 4.2.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleVickie has been very responsive and professional in managing my property. Communication has always been smooth and efficient, and she is quick to follow up and assist whenever needed. She has been polite, helpful, and reliable throughout the service, giving me great peace of mind. Thank you for the excellent service.
5/5
GoogleBig thanks to Jasmine Kyriacou for her patience in guiding me through the Tech side of the process and going the extra mile to meet my request. She is always professional, supportive and willing to assist beyond expectations. It made the whole experience much easier for .
We're please d to hear this positive feedback and that Jasmine was there to help you through the experience. All the best in your new home.
5/5
TrustpilotCaring and Professional
Nikki Gardiner has been my property manager for some time . She is highly Professional courteous and friendly. She has dealt expeditiously with all issues and keeps me well informed, moreover she is trustworthy and and extremely helpful recently due to personal circumstances she was extremely kind and considerate Highly Rated
5/5
TrustpilotNancy has been exceptional in managing…
Nancy has been exceptional in managing my property. Her proactive approach, attention to detail, and willingness to go the extra mile have been outstanding. She's consistently available to address concerns, provides thoughtful solutions, and demonstrates a genuine interest in ensuring everything runs smoothly. It's clear she takes pride in her work and is dedicated to providing excellent service.
5/5
TrustpilotBig Thanks to Prospect Reading
Not just want to thank the Prospect Sales Team; a special shout-out to Luke Rolph, Charlotte Salmon and Akansha Misra from Prospect Reading. If you want to sell your property fast, you can count on them. I can't thanks them enough for successfully sold my property at the asking price.
Thank you, Ai Peng Lim, for your lovely review! We're pleased to hear the feedback of your great experience from Luke, Charlotte, and Akansha. Thank you for the 5 stars! Kind regards
5/5
GoogleNot just want to thank the Prospect Sales Team; a special shout-out to Luke Rolph, Charlotte Salmon and Akansha Misra from Prospect Reading. If you want to sell your property fast, you can count on them. I can't thanks them enough for successfully sold my property at the asking price.
Thank you, Ai Peng Lim, for your wonderful review! We're thrilled to hear that Luke, Charlotte, and Akansha provided you with such reliable support and helped you sell your property at the asking price. Your trust in our customer-centric service means the world to us, and we look forward to assisting you again in the future!
5/5
GoogleI am client of prospect since 2008 and I enjoy the service of prospect team for their Excellant service rendered to me . My Sincere thanks to Nicola Dixon , Senior Property Manager for the regular follow up for my properties . I surely recommend prospect to other new clients
1/5
TrustpilotWorse experience
FAO - Reading Branch I am extremely disappointed with my experience with Prospect. Moving house is already a very stressful process, and unfortunately my experience with the agency made it considerably more difficult. Instead of feeling supported and guided through the process, I felt that I was treated very poorly and, on several occasions, spoken to in a way that I found extremely rude and unprofessional and in so much pressure. The agent made the process unnecessarily difficult and showed very little understanding of how stressful this period can be for someone trying to secure a home. I would have expected patience, communication and professionalism from a letting agency, especially when dealing with something as important as finding a place to live. What disappointed me the most was being told by the agent that I should simply “ probably not use Prospect anymore.” Hearing this from someone who is supposed to be helping customers through the process was extremely upsetting and, for me, completely unacceptable. I never expected to have such a negative experience with a letting agency that is supposed to support people during what can already be a very stressful time.
1/5
GoogleI am extremely disappointed with my experience with Prospect. Moving house is already a very stressful process, and unfortunately my experience with the agency made it considerably more difficult. Instead of feeling supported and guided through the process, I felt that I was treated very poorly and, on several occasions, spoken to in a way that I found extremely rude and unprofessional and in so much pressure. The agent made the process unnecessarily difficult and showed very little understanding of how stressful this period can be for someone trying to secure a home. I would have expected patience, communication and professionalism from a letting agency, especially when dealing with something as important as finding a place to live. What disappointed me the most was being told by the agent that I should simply “ probably not use Prospect anymore.” Hearing this from someone who is supposed to be helping customers through the process was extremely upsetting and, for me, completely unacceptable. I never expected to have such a negative experience with a letting agency that is supposed to support people during what can already be a very stressful time.
5/5
TrustpilotNikki Gardner
Nikki Gardner has been very helpful and active whenever we need any support ,thanks Nikki.
Hello Victor, Thank you for the great 5 star review for Nikki! We really appreciate the feedback. kind regards
5/5
TrustpilotSt Bernadette!
Bernadette has been amazing in pushing through our sale and purchase. She has always been at the end of the phone to answer queries and always replies to emails very promptly. She has been a calming influence during the whole process. Thank you, Bernadette!
Hello Simon, Thank you for the 5 star review! We're so pleased you had a great experience with 'St Bernadette' :) We hope you are enjoying your new home. Kind regards
5/5
TrustpilotGreat property management
I had been with a competitor letting my flat for several years. Everything was disorganised, turnover of staff crazy, communication terrible. As soon as I moved to Prospect, Chloe Reilly has been great. I trusted her, knew she was on top of everything. Very impressed and highly recommended.
Hello Kevin, Thank you so much for the 5 star review for Chloe! We really appreciate the feedback on her hard work. Many thanks
5/5
GoogleAmazing experience! Everything was absolutely fantastic from start to finish. Super friendly, helpful, and professional, I felt really well taken care of. Couldn’t be happier and would 100% recommend!
Hello Vasilis, Thank you for the great feedback and for the 5 star review :) Kind regards
1/5
TrustpilotCustomer service after sales
I bought a new build thorugh Prospect in 2024 Oct. I found water leaking and flooring damage in March 25. I sent enquires along with finding from my flooring company and plumper to Prospect a couple times and there 's no response at all. In Sep, again, my surveyor came and found it is caused by an installation issue. I told them again but no response at all.They have a lack of customer 's attention after sales. I remind every buyer to be careful with this company. It 's not a company with a customer care.
Hi Bernard, Thank you for your review and we are disappointed that the home you received had some damages. However, during the sales process, you did employ a private snagging specialist to note all errors in the property, which they were able to compile a list of over 99 issues. The builder rectified all of these, which you inspected prior to exchange. The flooring issues and water leaking was not picked up and any that were raised at the time, were satisfied by your final inspection of the property. You did message us in March 2025, however you did also express that you had bought up those concerns with the builder, as you were in direct contact. We did contact the builder, who also confirmed you had reached out and he was helping solve the issue privately. This also happened again in September 2025, almost a year after we have sold you the home. At this point, we redirected your concerns back to the builder and advised you bring this up through a legal forum with the solicitors, to which we did not receive a response. We appreciate you are frustrated and we are always willing to help post-completion however, after this point, issues such as these do become a legal issue and can rarely be solved by an estate agent especially when involving bad installation and even more so when you are in direct contact with the developer. Kind regards
5/5
GoogleOlivia was very professional and efficient from start to finish. She responded promptly to my emails and arranged a viewing at a convenient day and time. After I made the offer, she handled the referencing process efficiently and was always quick to reply to any questions I had. The whole process was smooth, and Olivia organised everything perfectly. Thank you so much for helping me secure my new place!
5/5
GoogleRon is such a lovely , honest man and goes above and beyond to help in selling and the purchasing . Would throughly recommend him .
Thank you so much for your kind words, Melanie. We’re delighted Ron provided honest, above-and-beyond service for both your sale and purchase. I’ll be sure to pass your recommendation along to him. Your feedback means a lot to our team.
5/5
TrustpilotI came back from holiday late Friday…
I came back from holiday late Friday night to find a leak in my kitchen. I emailed Nikki Gardener at Prospect at although she doesn't work weekends she was straight on the ball first thing Saturday morning....I had a plumber round and all sorted before midday...would absolutely recommend Prospect and Nikki Gardener...thankyou
Hello Debbie, Thank you for the kind review for Nikki in our property management team. We really appreciate hearing of the great service you received. Kind regards
5/5
GoogleWe recently sold our house with Prospect Reading, who did a fantastic job. Ross was an absolute star, always available when we needed him and achieved exactly what he promised from start to finish. Would 100% recommend.
Hello Dan, We're happy to hear that Ross was able to help you with selling your home and for the great feedback. Thanks for the 5 stars! Kind regards
5/5
TrustpilotGreat work team
Thank you so much Nikki for all your help. Charlotte was exceptional to deal with. Really great team in getting our house let.
Hello Sonia, Thank you for the 5 star review for Nikki and Charlotte. We really appreciate the feedback. kind regards
5/5
GoogleSo far, so good! I’m a new client and have been impressed by Prospect’s proactivity, support and helpfulness on the journey of letting out my property in Reading. Special mentions to Stefano and Lewis supporting the initial property listing and tenant finding as well as Nicola for her proactivity in getting everything squared away in a short space of time ahead of tenant move in! Hopefully the start of a long standing partnership.
Hello Jordan, Thank you for the lovely review for Stefano, Lewis and Nicola. We really appreciate hearing of the great feedback. kind regards
5/5
GoogleProspect estate agent has been very helpful in terms of getting an apartment and settling well, Stephano was really helpul in securing the property and Nicola my property manager has been a very wonderful woman, she has really helped in terms of settling well... really made everything easy....
5/5
TrustpilotSonam Gurung
Sonam G. is the go to since he understands our language, and needs very well. He's always working hard and going above and beyond to meet our needs. He is well informed on the subject and has your genuine interest at heart. Thanks Sonam!
Hello Ashwin, Thank you for the 5 star review for Sonam in our Aldershot office. We're happy he could be there to help you in your search. Kind regards
5/5
TrustpilotThe few years I’ve been with this…
The few years I’ve been with this letting agency, Emily Cross has been so efficient and helpful whenever I needed assistance from them, she always helps get things organised and I couldn’t recommend her enough, she makes me feel look after and valued. Thank you Emily, I will always be grateful how much you’ve helped me.
5/5
GoogleThe Prospect team was fantastic all the way through. Especially Stefano. From the beginning, they were very professional, and I would definitely look to use them again.
Hello Alessia, Great 5 star review! We love hearing of our teams hardwork. Kind regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Prospect's Reading office has 2,832 reviews across two platforms: 934 on Google, 1,898 on Trustpilot (across the whole business).
Prospect Reading is rated 4.5 out of 5 across all 2,832 reviews, and 4.2 out of 5 on Google from 934 reviews.
Prospect Reading, 24 King Street, Reading, RG1 2HE, RG1 2HE.
