Prospect Reading reviews

★★★★★ 5/5

Google

We had a fantastic experience with Beth Reilly from prospect estate Agency Reading, when viewing a house. She was incredibly professional, patient, and knowledgeable, taking the time to answer all our questions thoroughly. Her friendly and approachable manner made the whole process smooth and enjoyable. We truly appreciate her effort and dedication, highly recommend Beth to anyone looking for a helpful and reliable real estate professional!

Nalini · 2 October 2025

★★★★★ 5/5

Google

Vickie has been amazing at sorting out any works that need to be done. She is quick and professional. She always seeks my approval for all works and sends updates with photos. This has meant I don’t have to look for traders myself. Prospect estate agents Reading are great to work with and all staff are always polite and helpful.

Maria · 15 November 2025

★★★★★ 5/5

Google

Prospect Estate Agents have been extremely helpful with all our property lettings. Edward was able to direct us to properties that fit our criteria well, and helped us secure our current location, while Sasha has been a great point of contact for all matters thereafter, with quick responses and good communication. The agency clearly prides itself on professionalism, and it shows in their service.

Ashinsa · 2 October 2025

★★★★★ 5/5

Trustpilot

From a landlord viewpoint

As a landlord, managing a property remotely can be stressful. Thankfully with Nikki Gardner as the property manager I don't have to worry so much. Nikki does a great job in keeping the wheels oiled and ensuring everything runs smoothly both from the landlord and the tenant viewpoint. Whenever there is a problem, Nikki gets the issue resolved quickly and efficiently. Thanks Nikki for all your help. Great job !

Richard · 12 May 2026

★★★★★ 5/5

Trustpilot

Nanci is a pro-active property manager…

Nanci is a pro-active property manager looking after our portfolio of properties. The change between tenancies are well handled and appropriate utilities and council are informed, taking the stress away from the landlords. Issues with the tenants are dealt with promptly.

Harish · 15 April 2026

★★★★★ 5/5

Trustpilot

Property Management at its best!

My family and I rented a house from Prospect in 2021 until 2025. Our experience was made very easy by all the staff we encountered over the years. Everyone was always kind, friendly and professional. One person in particular who deserves recognitionn is Angela Jennings, who was our Property Manager. We had many dealings with her over the years. To say she was just helpful would be an understatement, she went above and beyond in every way for us. Angela was utterly dedicated in helping us secure our Deposit back, going through TDS, explaining the processes, and always on hand to help with absolutely everything, just being there when we needed her for guidance and support. Angela is an absolute credit to Prospect. We as a family have so much respect and gratitude to Angela Jennings. Thank you to all at Prospect. A highly recommended company to deal with. From Jenny & Joanna

Joanna · 16 February 2026

★★★★★ 5/5

Trustpilot

Thank you Lynne

I have been a tenant with many different letting agents over the years in the Reading area and I would like to highlight how wonderful Lynne Jones has been to deal with. She is friendly and approachable and above all, she doesn’t ever drop the ball, which is hard to come by in the world of renting. I appreciate her pragmatic and polite approach to any queries I have had. Her work ethic and natural talent for customer service is a rare find and very refreshing.

Sarah · 16 February 2026

★★★★★ 5/5

Google

“Nicola Dixon was absolutely fantastic throughout our tenancy. She is professional, friendly, and always quick to respond whenever we had questions or needed support. Her understanding and calm approach made a stressful process so much easier, and she went above and beyond to help resolve any issues quickly. We really appreciated all her hard work and would highly recommend her to anyone looking for excellent service.”

Ionut · 2 June 2026

★★★★★ 4/5

Trustpilot

Sharing renting experience

It was my first time renting a property through Prospect, and the overall experience was acceptable. There were some communication issues with one of the previous property managers, which unfortunately meant we were unable to renew the tenancy at our preferred rate. However, after Nikki Gardner took over, she handled the end‑of‑tenancy process smoothly and professionally. She also assisted me in resolving an issue with OVO Energy mistakenly opening an account in my name, and thanks to her support, we were able to receive our full deposit back without any problems.

Onebuy · 12 February 2026

★★★★★ 5/5

Trustpilot

Highly recommended full management

Very patient and helpful conversation with them. I have let the agency to manage my property in the past few years, almost nothing need to concern, and I can receive detailed updates regulargely from them, especially thanks Nancy for her kindly support. High recommended.

Yuanqi · 17 March 2026

★★★★★ 5/5

Google

I was shown around two studio flats by Oliver and Ellie today. Ellie was prepared with handouts, very approachable, and able to answer all questions I had about the properties. Oliver was excellent at following up after the viewing and dealing with an offer that I made on one of the apartments.

George · 9 January 2026

★★★★★ 5/5

Trustpilot

So Happy

Iv been renting my property for 4 years now and I could not be happier. I would like to take this opportunity to hightlight the fantastic work Lynne Jones has done for us. If we ever have any issues with the house, Lynne take care of the issue in no time at all, she reponds to our emails very quickly and is always extremely professional. Thank you Lynne for your hard work and dedication. Prospect are extremely lucky to have you.

Mark · 11 February 2026

★★★★★ 5/5

Trustpilot

Great Customer service

I’ve had a very positive experience with Hazel Sims, who has been handling the issues in my flat. Hazel is always quick to respond, clear in communication, and proactive in making sure everything is resolved properly. It’s been reassuring to deal with someone so reliable and attentive. Thank you, Hazel, for the consistent support and professionalism.

Sonia · 1 December 2025

★★★★★ 2/5

Trustpilot

Flat was in a terrible state on the day…

Flat was in a terrible state on the day of moving in. We had to request a clean and numerous repairs. Letting manager ignored my complaints until I escalated it. This would have been a 1 star review, but I've given an extra star because our property manager Vickie was friendly and helpful throughout the 2 years of renting.

Steven · 2 November 2025

★★★★★ 5/5

Trustpilot

We had a really good experience with…

We had a really good experience with the lettings team, particularly Nikki. She was very helpful, quick to respond, and proactive in getting things resolved. The whole process was handled smoothly and efficiently. Would highly recommend.

Zoe · 12 May 2026

★★★★★ 5/5

Trustpilot

We have been renting since 2023 and…

We have been renting since 2023 and have to say Nikki Gardener has been absolutely amazing and is always consistent and helpful every time we need something looking at or having to do with information that is needed very quickly. She has been very accommodating in helping with a recent matter to do with an overpaid instalment which we settled very quickly. Thank you Nikki. Your a ⭐

Anita · 12 May 2026

★★★★★ 5/5

Google

I have lived in a property managed by Prospect for 1 year now, and overall my experience has been positive. Communication has generally been good. The staff were professional and helpful during my tenancy, especially when I needed assistance or updates.I would especially like to thank Nancy Suri Marla , for being professional, helpful and responsive whenever I needed assistance. I will always recommend prospect.

Mwey · 2 June 2026

★★★★★ 5/5

Trustpilot

Lynne has been amazing

Lynne has been amazing. If there is something that needs fixing in our home Lynne gets it sorted as soon as possible. We had a few issues with our next door neighbour and Lynne helped us get this sorted and also checked in with us to make sure us and our children were ok. We have been renting for 3 years and cannot fault Lynne and everything she has done for us and our family. She has been amazing.

Maria · 12 February 2026

★★★★★ 4/5

Trustpilot

Nancy Suri at Prospect Estate Agents…

Nancy Suri at Prospect Estate Agents has been an absolute pleasure to work with in her role as Senior Property Manager. She is dutiful, sincere, and very personable in her approach. What truly stands out is her willingness to help even in challenging situations, especially when dealing with tenants who may not be the right fit. Nancy consistently goes the extra mile, coordinating efficiently with her property management team to ensure issues are resolved smoothly and professionally. Her calm, supportive manner makes a real difference, and it’s reassuring to know the property is in such capable hands. Highly recommended.

MP · 3 February 2026

★★★★★ 5/5

Trustpilot

Kudos to Nikki Gardner from Prospect

We have been a tenant through Prospect for the past 6 years and Nikki Gardner has been absolutely brilliant. Whenever we had a challenges she personally made sure that it gets resolved soonest. Definately a please to have her as our agent.

Customer · 19 March 2026

★★★★★ 5/5

Trustpilot

Best in berkshire

One of the best businesses I’ve encountered in the UK. I stayed in a Prospect-managed property in Berkshire and they’ve been incredibly professional throughout the tenancy. This includes check-in management issue reporting and renewal. Even when I requested a rolling contract during the property purchase the agency and landlord communication was spot on. Sophie handled the checkout and was very professional and diligent in communicating. I received my deposit back even before a month, which is unusual in the UK market.

Subin · 2 June 2026

★★★★★ 5/5

Google

Excellent service from Prospect team with my rental property requirements from arranging the viewing all the way to signing the Tenancy Agreement. Shout out to Oliver and Ellie who have been a massive help throughout the process - attentive, transparent and very professional. A wonderful experience altogether.

Gopakumar · 2 February 2026

★★★★★ 5/5

Trustpilot

Very efficient

Very efficient, friendly and professional. Calls were returned and problems solved. Thankyou Cody and Jake.

Anna · 21 September 2026

★★★★★ 5/5

Trustpilot

Great support and service

We recently found ourselves having to sell our mother’s home and Bernadette was on hand to help us every step of the way. Regular updates were provided and some major issues were dealt with by Bernadette who was just great. A real asset to Prospect. Thank you for your help especially in the final days you really helped to get the sale finalised.

Jo · 2 September 2025