Every review we hold for the Reading office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotI used to be a Tennant with prospects…
I used to be a Tennant with prospects for 6 years. All was well and good throughout the tenancy, a few hiccups through out including tradespersons who lie about work being conducted. however the worst part was at the end of the tenancy where all communications cease, you get ignored for days on end, and you get stung by deductions that are un-reasonable and unjustifiable; especially when you have 6years of excellent property inspection reports and never any warnings or concerns raised. They lie to you and only own up when a subject access request is submitted. Be cautious, keep all emails and communications with them and when it comes to tenancy terminations I advise just use the TDS to support you!
Mat · 17 July 2023
Agent replied · 22 October 2024
Thank you for your review Mat. We pride ourselves on excellent customer service, before, during and after any tenancy with us. If you'd be happy to, please email customerservice@prospect.co.uk with extra information so I can look into your experience and work with our lettings and property management teams make any relevant changes to enable us to grow and keep bettering our service for future landlords and tenants. Thanks, Hanna.
★★★★★ 4/5
TrustpilotProfessional and friendly agents
Prospect have been very professional and friendly whilst organising the tenancy for our flat in Reading. Chira Gavaghan and Beckie Baxter in particular were extremely receptive, attentive, and helpful throughout the entire sign-on process. The only detriment to Prospect's business is their use of GoodLord, who failed multiple times to follow up on referencing, ultimately causing major delays in our signing and a lot of unnecessary worrying regarding our move! Both Chira and Beckie were extremely reassuring during this, and I am grateful for their pragmatism and helpfulness.
Jasmine · 14 July 2023
Agent replied · 22 October 2024
Thank you for your feedback, Jasmine. We will review Goodlord's processes to ensure no other tenants experience delays or worry during their move. We are so pleased to hear that Chira and Beckie supported you throughout. Thanks again for taking the time to post a review.
★★★★★ 1/5
Google1- I had some viewings with them and found a place for 150K. I offered 140K and they didn't put it forward. Now the place is for 140K on the market.
2- They confirmed twice by email and their brochure that the service charge was zero. After the offer, it turned out that there was a service charge for aroud £600.
3- They have a mortgage broker, even though you agree to have a call with them, they don't bother to call you. I tried calling them at least 10 times, but they didn't even answer the call.
Okay, the viewing side was good, but then everything became so unprofessional.
And now I cancelled my offer and they are saying that they won't show me any more properties.
If you need to validate my review, please contact back and happy to provide any evidence.
Yummy · 2 June 2026
★★★★★ 5/5
GoogleI have rented through Prospect Estate Agents for the past 6 years and my experience has always been excellent. Any issues or queries I’ve had have been dealt with quickly and efficiently, making renting through them stress-free and straightforward.
A special mention has to go to Vickie Cripps, who has always been incredibly helpful, professional, and approachable whenever she has been involved. Her communication and dedication to resolving things promptly really stand out and make a huge difference.
I would highly recommend Prospect Estate Agents to anyone looking for a reliable and professional letting agency.
Barry · 2 June 2026
★★★★★ 5/5
GoogleI have recently made the decision to switch my HMO to a single let and approached Prospect to market it. Kurt has been great through the whole process. Not only did he provide expert knowledge on rental expectations, marketing and finding new tenants in record time, but he provided recommendations on what process to follow when serving notice to the existing tenants. He has always been very professional, courteous and quick to respond. Would definitely recommend.
Louise · 25 October 2023
Agent replied · 24 October 2024
Thank you for your 5* review, Louise. We love helping landlords with all their property needs and are delighted to hear Kurt has been especially helpful and knowledgeable when transferring your HMO to a single let.
★★★★★ 5/5
TrustpilotGreat Service
We’ve rented our property through Prospect for more than 10 years and received great service. Our current Property Msnager, Nikki Gardner, is very professional and very responsive to any questions and requests. It’s also been very reassuring to have Joanne Kay, the Senior Manager, as an ongoing point of contact
Paul · 15 May 2026
Agent replied · 16 May 2026
Hello Paul,
Thank you for the wonderful 5 star review for Nikki and Joanne! We really appreciate the 5 stars :)
Kind regards
★★★★★ 1/5
Googlescammers avoid this agency. On 10th March I had a viewing of a house on Halford Road, Reading with agent Anish. During the viewing of this house I noticed that the fence on the left side in the garden was damaged and missing 2 segments of the fence. I asked Anish if it would be repaired he told me it would be done that day. My next comment regarding the condition of this house was a comment regarding the ceiling in one of the rooms where there was a bulge. I asked Anish if it would be repaired he said yes it would be done. My next comment regarding the condition of the house was the corridor downstairs where the wallpaper was torn and painted over on one wall. I asked Anish if I was repairing that too he told me yes. When it was enough to sign the lease I asked Anish if all my comments regarding the condition of the house had been repaired. He replied no and brazenly denies that he did not say anything like that that something would be done. Common scammers. Now I have a problem with them because they do not want to give me back the holding deposit. That's why I've already reported the whole situation to Citizens Advice Reading who told me they have no right to keep my deposit.
Rafal · 25 August 2025
Agent replied · 25 August 2026
Dear Rafal,
I am sorry to read your review and your feedback is important to us.
The only conversation we had which I said would be repaired was the garden fence which belongs to the neighbour and not the Landlord of the property. Just before the move in date, I reached out to the Landlord and the neighbour had confirmed they had not yet done this but would do so and did not provide a timeline. The Landlord was under the impression the fence would be fixed for the move in date but this is outside of his control as the fence is not his. With regards to the bulge in the ceiling, you asked if the roof had leaked and I checked with the Landlord who confirmed it had not leaked and the room was recently painted and I confirmed if any leaks occur in the future, the Landlord would repair this but at the time of viewing and contract signing, the ceiling was newly painted and in good condition. As for the corridor downstairs, I confirmed this is as seen and will not be repaired.
We then discussed over email about the works and you said you would not proceed with the property with the above in mind so we proceeded to find a new applicant and when we did so, you then confirmed you wanted to move into the property and insisted on doing and sign the contract but we had found a new tenant by this point.
We have not kept your holding deposit in full and refunded you over 50% of this.
If you wish to discuss anything further, please do not hesitate to contact us
★★★★★ 5/5
TrustpilotProspect has been our letting agent…
Prospect has been our letting agent for 23 years I think that alone, speaks volumes.
The lovely Nikki Gardener is currently overseeing the management of our property Thank You Nikki for all you do.
Linda · 12 May 2026
★★★★★ 5/5
GoogleIn a very difficult situation, as a tenant, Vicki was there for me and my son,all the way.She was incredible supportive and always tried to find a solution.
Thank you for everything, Vicki!
Ana · 18 May 2026
★★★★★ 5/5
GoogleBeth was an absolute pleasure to work with. She was professional, proactive, and genuinely committed to helping me find the right property. Her knowledge of the market and attention to detail made the process seamless. Highly recommend her to anyone looking for a reliable agent!”
Ade · 21 March 2025
Agent replied · 19 April 2025
Hi Ade
Thank you for the great feedback! It was a pleasure to show you around different properties.
★★★★★ 5/5
GoogleBernadette Martin is absolutely invaluable!
She provides such a great service at Prospect and makes a very daunting task a little less terrifying. Not only that, she’s a lovely person who is easy to talk to and helps you understand the whole property buying process.
Karen · 18 March 2025
Agent replied · 11 December 2024
Hi Karen
Thank you for your kind review! Enjoy your new home!
★★★★★ 5/5
GoogleI have dealt with Vickie and Prospect for several years now in the management of a property. I can confidently confirm that the agency and Vickie’s management skills and approach are highly professional
B · 15 May 2026
★★★★★ 5/5
GoogleVickie has been wonderful to work with. She is friendly, efficient and always willing to help. Her communication is clear and timely, which made everything much easier for me. Highly recommend her service.
Mingjia · 14 May 2026
★★★★★ 5/5
GoogleBrilliant service rented a house through Prospect and Vickie was very helpful
Jesden · 2 October 2026
★★★★★ 5/5
TrustpilotDan and the team were amazing
Dan and the team were amazing with us. Got our house valued and sold within a week and really helped us out with trying to get the next house. The team was great to work with. Couldn’t have asked for more. Thank you Prospect
Dale · 13 February 2026
★★★★★ 5/5
TrustpilotGreat service for landlord
I have been using Prospect for years for looking after the tenancy of my house and been very happy with their performance, attention and advice. Sasha Stevens is my very attentive property partner and she's been providing me with an excellent service throughout.
Gabriele · 20 February 2026
★★★★★ 5/5
TrustpilotBeth has been absolutely amazing
Beth has been absolutely amazing, always super friendly and incredibly quick to respond, even outside of working hours! We had a wonderful experience with Beth during the purchase of our first home. She made everything so easy and smooth, and it really felt like she genuinely cared. Beth was a pleasure to work with, and we’d happily recommend her to anyone looking to purchase a home!
Time · 5 July 2025
★★★★★ 5/5
TrustpilotGreat Work So Far!
Great work so far. They have put my property on the market and found a number of interested people. It's still early days, but I'm confident that Mike and his team will find a good buyer. Thanks again Mike
Nick · 23 March 2026
★★★★★ 5/5
TrustpilotGood staff at Prospect Reading
I know Stef in Lettings who let my flat at a great rent level, and I know Emily Cross in property maintenance at Prospect Reading. Emily is super dependable and has a real knack for booking good trades people to deal with issues!
Tim · 17 February 2026
★★★★★ 5/5
TrustpilotAmanda at Prospect is an outstanding…
Amanda at Prospect is an outstanding property manager. She is consistently efficient, professional, and proactive in every aspect of managing my property. Communication is always clear and timely, and any issues are handled quickly and effectively.
Having dealt with previous property managers, I can confidently say Amanda far exceeds my past experiences. Her attention to detail, reliability, and commitment to delivering excellent service truly sets her apart.
I’m genuinely delighted to have Amanda managing my property and couldn’t be happier with the level of service and professionalism she provides.
JL · 13 May 2026
★★★★★ 5/5
TrustpilotProspect manage several of my…
Prospect manage several of my properties, Chloe Reilly, my dedicated property manager is fantastic, capable and always at the end of the phone or email and ready with a solution when needed. I feel Prospect are an integral part of my business. They are the first port of call for the tenants if there are any problems and manage them efficiently and professionally. Prospect make me aware of any legal requirements, especially with the new renters rights bill and I also rely on the check in/ inspection/checkout reports they organise for me.
After leaving my previous disastrous letting agency experience the move to Prospect was completely polarising.
Literally a transformation from the very worst to the very best!
Phil · 13 May 2026
★★★★★ 5/5
GoogleGreat service from the team, Davina and Harry were both professional and helpful.
Liam · 25 January 2026
Agent replied · 17 February 2026
Hello Liam,
Lovely to hear that Davina and Harry were able to help you from our Bracknell office. Thank you for the 5 stars!
Kind regards
★★★★★ 5/5
TrustpilotI’ve rented a 2 bedroom flat with…
I’ve rented a 2 bedroom flat with Prospect for 3 years and Kodie was very supportive and helpful every time we needed her assistance.
Carlos · 16 October 2025
Agent replied · 2 November 2025
Hello Carlos,
Thank you for the great 5 star review for Kodie! Lovely to hear she was helpful throughout your time renting with us :)
Kind regards
★★★★★ 5/5
TrustpilotI currently rent my property out with…
I currently rent my property out with Prospect and really happy with the service I receive from them and especially Ashleigh. She is always really helpful and polite and a pleasure to deal with.
Steve · 22 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
