Prospect Reading reviews

★★★★★ 5/5

Trustpilot

Lily Sines at Prospect

Lily Sines was my property manager at Prospect. I was in the property for 9 years, Lily was my property manager for the last few years. She is professional, kind and helpful in her dealings with you. She was quick to respond to any issues raised, chase up with whomever she needed to and ensure the work was completed in a timely manner. She always responded to my emails and would call me back if I left her a voicemail message. I can definitely recommend her and hope that she receives the recognition in her role within Prospect, as she is definitely an asset to the company. Thank you for your help and support over the years Lily, it was an absolute pleasure dealing with you.

Andrea · 28 March 2023

★★★★★ 5/5

Google

Prospect proved to be professional and friendly agents, I am happy with the team especially Bernadette who provided advise and guidance through the selling process. Highly recommended. Thank you prospect.

Mohammad · 13 August 2025

★★★★★ 5/5

Trustpilot

Kate my property manager is clear, concise and proactive

Kate is my property manager and recently with all the changes in cost of living in the UK, she has really been attentive to changes needed to provide both my tenants and myself the best service. Always proactive in communication and raising any issues in a clear and concise fashion enables me to make the right decisions, and quickly, for the benefit of my tenants. I would recommend Prospect to any landlords needing full management, if they were all like Kate.

Gregory · 24 March 2023

★★★★★ 5/5

Trustpilot

Ashleigh is always super helpful 5*

Ashleigh is always super helpful, responsive and easy to deal with. She is professional, approachable and goes out of her way to assist whenever needed. A pleasure to work with. Thank you Ashleigh

Karen · 28 April 2026

★★★★★ 5/5

Trustpilot

I’ve had a really positive experience…

I’ve had a really positive experience renting with Prospect. A huge thank you to Sasha. She was easy to communicate with, quick to respond and always polite and professional with her responses. She has made our tenancy renewal seamless and I would highly recommend

Olivia · 29 January 2026

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, Nikkl Gardiner at prospect lettings,is always very polite happy and very helpful, she makes our letting experience very easy going,thank you Nikkl for all you do for us.

Sean · 12 May 2026

★★★★★ 1/5

Trustpilot

BE AWARE OF THESE CHEATERS

Still horrible and probably the worst real estate agents in the country, after all the mess they gave us after the checkin, and not consider it in the check in report, check out report was created in a way to charge the maximum from the deposit. We found used bed, dirty clothes, linen, kitchen and what not when moved in, after giving the clean place to them at check out, they have reported the place as not cleaned and seeking money, BE AWARE OF THESE CHEATERS

Aman · 17 July 2025

★★★★★ 5/5

Trustpilot

​Exceptional Service from Nancy Suri @ Prospect

​We’ve worked with Nancy at Prospect for over 4 years, and she is hands-down the best property portfolio manager we’ve had. Her attention to detail is immaculate, and she genuinely cares about both the tenants and the landlords.

HWP · 16 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend

Highly recommend. We have had a relationship with Prospect for over 15 years buying and selling 2 properties, using them to find us tenants and draw up contracts. They have always been very professional, personable and providing excellent support. We recently sold one of the properties working with Paul Wickens. He found a buyer in one day, recommended APL solicitors who were also extremely helpful, supportive and communicative.

Helen · 14 November 2025

★★★★★ 5/5

Google

So today 5th July we exchanged contracts. Its been tough but throughout the process, Bernadette has been 5* at keeping me updated and following up with the solicitors which have been a bit challenging at times. Thank you so much once again.

Julie · 18 March 2025

★★★★★ 5/5

Trustpilot

We moved house in Feb 2026 through…

We moved house in Feb 2026 through prospect estate agency who were agents for ourselves and for our seller. They were very communicative and accessible throughout the entire process. They were able to negotiate effectively in our behalf and acted quickly when issues arise to overcome them through the chain and with the relevant solicitors.

Emily · 6 March 2026

★★★★★ 5/5

Trustpilot

Great service from Nikki G

I’ve been a landlord for many years and always been happy with Prospects letting services. In particular, very happy with my property manager Nikki Gardner who is always helpful and professional. 5 star Nikki. Well done. Tim

Tim · 17 July 2026

★★★★★ 5/5

Trustpilot

I rent my property through Prospect and…

I rent my property through Prospect and am very happy with the service. The speed, helpfulness and generally proactive approach to issues taken by my agent Nikki Gardner is excellent

Michael · 12 May 2026

★★★★★ 5/5

Google

Nicola has been excellent in the early stages of my working with Prospect. Timely and clear communication has helped the transition away from another agent, and into a new tenancy!

Tom · 12 May 2026

★★★★★ 5/5

Trustpilot

I have bought and am now selling through Prospect

I have bought and am now selling through Prospect Sandhurst and they have, as a team, been very supportive, helpful and professional throughout. Amy Ingle's (to just mention one of the team) support through viewings and follow up's have been outstanding.

Anette · 17 June 2026

★★★★★ 5/5

Google

I sold my property very quickly with Prospect, however, my 5 star review is for Bernadette Martin for her fantastic support and customer service throughout the after sales process, which at times was stressful. Bernadette responded really quickly to all my queries which was very reassuring, and she was crucial in keeping things on track by liaising with all of the solicitors involved. Many thanks!

Belinda · 2 December 2025

★★★★★ 5/5

Trustpilot

Kelly Evans

Kelly Evans is the most wonderful contact/agent. For years she has been completely reliable, efficient, knowledgeable and quick to initiate and respond. I have employed people in my working life and would have given my right arm for “a Kelly”.

Christina · 18 February 2026

★★★★★ 5/5

Google

Bernadette and Ross were nothing short of excellent throughout the whole transaction. From taking on the property and selling it in a very short time frame to managing it through to completion. Great work all around. Could not recommend them enough.

Mit · 18 March 2025

★★★★★ 5/5

Trustpilot

5*'s

Have worked with Katie Clark for a few years now and nothing is ever too much for her. She's always really helpful and on hand for any queries. Would alwasy recommend.

Andrew · 29 April 2026

★★★★★ 5/5

Google

I had a great experience working with Kodie during my tenancy. She was always kind, approachable, and quick to respond whenever we had a request or needed support. Her professionalism, combined with a genuinely caring attitude, made the whole process smooth and stress-free. I really appreciated how agile and efficient she was in resolving things for us. I’d highly recommend her to anyone looking for a reliable and supportive letting agent.

Rachel · 2 October 2025

★★★★★ 5/5

Trustpilot

Superstar in the making!!!

Beth was absolutely amazing every step of the way! Her professionalism, dedication, and attention to detail were truly outstanding. She made the entire process seamless, keeping us informed and supported at every turn. Beth’s friendly and proactive approach turned what could have been a stressful experience into a smooth and enjoyable journey. We couldn’t have asked for better service and would recommend Beth to anyone looking for a top-notch agent. Thank you, Beth, for going above and beyond you are a superstar.

Sophie · 9 December 2024

★★★★★ 5/5

Google

Great company to enquire with! I'm on the process of selling my property but am lacking lots of knowledge, and Kurt Owen was super helpful and understanding with my case. The amount of information and advice he provided me was invaluable, really helped me make some decisions. Thanks!

George · 6 December 2024

★★★★★ 4/5

Trustpilot

It has been three years going to four…

It has been three years going to four since Prospect became my letting agent and so far i have no negative experience with them. They are very helpful with my concerns and they action immediately when needed especially when I have queries regarding the property. Thanks to my property Manager Emily Cross.

Sarah · 19 March 2026

★★★★★ 5/5

Trustpilot

Beth at Prospect has been excellent

Beth at Prospect has been excellent, from start to finish, super professional, knowledgeable of the market. Since the sale, she has been extremely proactive, balancing the needs of her seller and the buyer. I felt completely confident that Beth would ensure this sale, albeit challenging at times, did not fall through, she found solutions and kept both the seller and buyer fully informed at every turn, as well as the solicitors. Thanks Beth, thankfully it is now all over!

Kaz · 18 December 2024