Prospect Reading reviews

★★★★★ 5/5

Trustpilot

I had a very positive experience…

I had a very positive experience working with my property agent, Nancy Suri Marla especially when I first moved into my apartment. She was incredibly helpful and responsive in addressing the initial questions and issues I had. From queries about the window to concerns around the curtains, she was quick to assist and ensured everything was looked into and resolved as smoothly as possible. Her communication was clear and reassuring, which made settling into the property much less stressful. I really appreciated her proactive approach and willingness to help during that initial period. Overall, she was professional, supportive, and easy to deal with, and I would gladly recommend her to others.

Susan · 20 March 2026

★★★★★ 5/5

Google

Buying your first home can be daunting, Bernadette was fantastic and helped us throughout the whole process. It was a long and painful process and we are very pleased we had Bernie championing us from the start!

Charlie · 13 March 2025

★★★★★ 5/5

Trustpilot

Professional

Prospect have been our agent. Amanda Jenkins and Stefano Aloi are professionals for the processing with helpful advices and high efficiency. Would like to give 5* recommendations. Thanks so much.

Mabel · 28 July 2026

★★★★★ 4/5

Trustpilot

I am very happy being a tenant with…

I am very happy being a tenant with this company, especially Emily Cross. She is always there to help, any issues are resolved very fast. The communication is clear and positive.

Veselina · 21 March 2026

★★★★★ 5/5

Google

Coming towards the end of our tenancy with Prospect and they have been great throughout. Vickie Cripps in particular as our Property Manager has been incredibly helpful in dealing with any issues that have arisen.

Cameron · 21 March 2025

★★★★★ 5/5

Trustpilot

Excellent service and a highly professional team

I’ve had a fantastic experience with this team. From day one, the staff has shown a level of professionalism and friendliness that is rare to find. Their communication is always quick and clear, making every process feel stress-free and efficient. I particularly want to highlight Nancy, she is incredibly proactive and helpful. Whenever something needs fixing, she is on it immediately, ensuring everything stays on track. It’s a relief to work with a company that truly prioritizes customer support.

Omprakash · 16 March 2026

★★★★★ 5/5

Trustpilot

Property sale support

The selling of my property got complicated, Bernadetta was very supportive during the process.

Christy · 4 November 2025

★★★★★ 5/5

Trustpilot

Very professional experience at…

Very professional experience at Prospect Letting Agents in Reading. We have personally had the pleasure of working with Lily Sines who has been excellent with regards to making sure that she is always there for us by email or phone should we have any queries. Lily is very professional, helpful, knowledgeable and goes over and above to make sure you have any questions answered in a timely manner. Lily is a credit to Prospect Letting Agents.

Susie · 12 November 2024

★★★★★ 5/5

Trustpilot

Re: Ashleigh Ackermann (Letting)

Prompt response to any maintenance issues and comprehensive feedback gives me full confidence in the letting team which is very important since I live abroad.

K.M.Spicer · 20 August 2026

★★★★★ 5/5

Google

Viewed 2 properties with Beth @ prospect and she was very helpful. She was able to answer all our questions and give us honest advice based on what we were looking for. Thank you Beth!

Sara · 13 March 2025

★★★★★ 5/5

Google

Bernadette was really helpful with all matters of buying the property and have gone way and beyond her capabilities to make the transaction seamless.. Thank you Prospect :)

Vijin · 6 June 2025

★★★★★ 5/5

Trustpilot

Great experience because of Bernadette!

We recently sold our flat in Reading with Prospects. The whole process took close to a year but Bernadette Martin at Prospects was an absolute gem and made the process that little bit easier. Excellent communication (there was an awful lot of back and forth). She always let us know what was going on, chased answers more times than I can count and helped with any issues we had post selling the house. If you’re selling a house - I’d only be recommending Prospects because of Bernadette and how much easier she made the whole process.My only negative comment is to NOT use one of the solicitors they recommend (Melia Mumford). They were by far the worst solicitors I have dealt with. Emails not replied to for weeks, despite their ‘10 working day turn around’. Would not recommend these solicitors to anyone.

Jennifer · 5 September 2024

★★★★★ 5/5

Google

Prospect helps me with property management. Nicola Dixon has been really friendly and professional, she has been a pleasure to work with.

Omer · 19 May 2026

★★★★★ 5/5

Trustpilot

Bernadette has been amazing

Bernadette has been amazing! She has always been helpful, friendly and great at responding to queries quickly. She's been the person to keep me calm and helped me know what was happening and where we are in the process of what is a very stressful process. Thanks Bernadette!

Claude · 9 October 2025

★★★★★ 4/5

Trustpilot

Beth Murphy was great

Prospect (specifically Assistant Manager Beth Murphy) just completed a sale for us of a 4 bedroom property in Finchampstead. Beth gave a pretty good presentation to win our trust at the outset and we went with Prospect over several other Estate Agencies. There were a few wobbles along the way when the eventual buyers were struggling to sell their own home but Beth was great at communicating and kept the process moving along - ultimately to a completion not far short of our asking price (and in excess of what some other agencies suggested we could get). I have no hesitation in recommending Beth and Prospect.

Sean · 1 September 2024

★★★★★ 5/5

Trustpilot

Prospect Agency are amazing and Lynne…

We have been renting through Prospect for few years and Lynne is extremely helpful and supportive when we need it. She is professional, kind, and keeps everything clear and stress-free. I highly recommend them!

Zsuzsi · 11 February 2026

★★★★★ 5/5

Trustpilot

I rented a flat under prospect for a…

I rented a flat under prospect for a year and have recently existed due to person reasons however prospect were nothing but informative and helpful in the exit of lease. our property manager was Vicky Crispp and during the course of the tenancy was nothing but helpful, she arranged with the landlord new sofas coming to the house due to our old ones being broken, she had the extract fans fixed and was very speedy in helping us get our deposit back due to a delay from the landlord. I would like to thank Vicky and prospect for all there help while I rented the property and say thank you for all the support they gave when existing contract.

Maisy · 28 August 2024

★★★★★ 3/5

Trustpilot

Prospect: helpful at times but slow and uncommunicative at others

Prospect is renting a property in Frimley (Camberley) to us. We found that at times when we needed to pay money or they needed us to do some paperwork urgently then they were very quick to communicate. But when we needed something from them such as a broken Goodlord link making it hard to complete our references, then they were unable to help. They were also very slow to produce the tenancy agreement and I had to call to chase them up several times, then they expected us to complete our steps quite quickly. However, we have managed to get to the point of renting and everything else has gone fine. In particular Edward Joslin has been helpful in giving us the information required to rent the property.

Kaiah · 28 August 2024

★★★★★ 5/5

Trustpilot

Outstanding Service

I have been renting my property for 11 years, with Prospect being the managing agent since January 2024, and working with someone who I can trust to handle everything professionally and in a timely fashion is extremely important to me. Fortunately, having Nikki Gardner as my property manager means that I do not have to worry about anything, always receive excellent service, and I cannot praise her highly enough.

Elliott · 21 May 2026

★★★★★ 1/5

Google

Very disappointing experience with Prospect Reading. I found Oliver Payne extremely rude and unprofessional when dealing with my concerns. Very poor customer service and communication.

A · 13 August 2026

★★★★★ 5/5

Trustpilot

Nikki made moving very easy for us

Nikki made moving very easy for us. Best experience with estate agents so far, very quick to respond and happy to help.

Lottie · 12 May 2026

★★★★★ 5/5

Trustpilot

Nikki is our property manager and she…

Nikki is our property manager and she is just fab! Always goes over and above and we would be lost without her!

Consumer · 12 May 2026

★★★★★ 5/5

Trustpilot

Fantastic first time buyer experience

As first time buyers who recently made an offer on a property we found through Prospect, we could not recommend them more highly. From the very first calls, Toby H has made it a brilliantly smooth and stress free process, always answering calls & emails expeditiously and has been an absolute pleasure to deal with.And a special thanks to Katie H for showing us around several properties. Her professionalism, attentiveness and personable nature make her a credit to the company.

Arty · 17 August 2024

★★★★★ 5/5

Google

​"I have been a tenant with Prospect in Reading for four years now, and the experience has been consistently excellent. I am particularly grateful for the support of Vickie Cripps; she is professional, approachable, and has been incredibly helpful every time we have reached out. It is rare to find such a dedicated level of service, and I couldn't be happier with the team." Mihai Duca .

Mihai · 2 June 2026