Parkers Reading reviews

★★★★★ 5/5

Google

I would just like to say that Paula Thomson and Harry Buck from Parker’s estate agents in marketplace Reading are by far and wide the BEST agents I have ever had the pleasure of dealing with! The sheer professionalism they both exude and the rapport they build with you makes you instantly feel at ease during the house buying process, which for most people is one of the most stressful processes you’ll ever have to deal with, but with Harry and Paula, they both made what should have been a really heavy process, so much lighter. And for me personally, I think that is invaluable. I’ll admit, I’ve not been the easiest of cases, largely due to the intricacies and complexities of home ownership and lending when being self employed, and despite it being a long and drawn out process with lots of twists and turns, nothing has ever been too much for them. Prompt replies to any queries I’ve had ALWAYS! They’ll bend over backwards for you to get something done and get it over the line, even if it inconveniences them. I’ve not had to chase them for anything a single time in 5 months! They are on top of EVERYTHING, especially their game. They are the best at what they do and they really and truly are an asset to Parker’s - they are exceptionally lucky to have them; as a business owner myself I can tell you one thing, if I was to ever open an agency, I would try to employ the pair of them in a heartbeat and throw as much bloody money at them as I could afford to try and get them; they have qualities that you simply cannot buy and cannot teach, they are exceptional. After 5 months of putting up with me, it brings me great joy to say I will be picking up the keys to my first home tomorrow from Harry and Paula who have made my dreams of home ownership finally become a reality. Harry and Paula if you’re reading this, I couldn’t have done it without you and everything you have done for me, and for that I am eternally grateful. Thank you.

Jordan · 2 May 2024

★★★★★ 5/5

Trustpilot

I would just like to say that Paula…

I would just like to say that Paula Thomson and Harry Buck from Parker’s estate agents in marketplace Reading are by far and wide the BEST agents I have ever had the pleasure of dealing with! The sheer professionalism they both exude and the rapport they build with you makes you instantly feel at ease during the house buying process, which for most people is one of the most stressful processes you’ll ever have to deal with, but with Harry and Paula, they both made what should have been a really heavy process, so much lighter. And for me personally, I think that is invaluable. I’ll admit, I’ve not been the easiest of cases, largely due to the intricacies and complexities of home ownership and lending when being self employed, and despite it being a long and drawn out process with lots of twists and turns, nothing has ever been too much for them. Prompt replies to any queries I’ve had ALWAYS! They’ll bend over backwards for you to get something done and get it over the line, even if it inconveniences them. I’ve not had to chase them for anything a single time in 5 months! They are on top of EVERYTHING, especially their game. They are the best at what they do and they really and truly are an asset to Parker’s - they are exceptionally lucky to have them; as a business owner myself I can tell you one thing, if I was to ever open an agency, I would try to employ the pair of them in a heartbeat and throw as much bloody money at them as I could afford to try and get them; they have qualities that you simply cannot buy and cannot teach, they are exceptional. After 5 months of putting up with me, it brings me great joy to say I will be picking up the keys to my first home tomorrow from Harry and Paula who have made my dreams of home ownership finally become a reality. Harry and Paula if you’re reading this, I couldn’t have done it without you and everything you have done for me, and for that I am eternally grateful. Thank you.

Jordan · 2 May 2024

★★★★★ 5/5

Google

Zach was excellent at explaining things. He was very honest and helpful. Overall, a great experience, professional, friendly, and reliable.

Dewma · 1 April 2026

★★★★★ 5/5

Google

We’ve been with Parkers for around four years and have had a very positive experience throughout. Mark and Sophie have always been helpful, responsive and easy to deal with, which is particularly valuable for us as overseas landlords. We’ve been very happy with the service and would happily recommend them.

Prem · 15 August 2026

★★★★★ 5/5

Google

Huge thank you to Damien and Harry! Having just exchanged on the purchase of our first home we could not be happier with the service we have had from them both. They have both been extremely professional but approachable and friendly throughout the process and have been so helpful answering any queries we have had and inviting us into the office to talk through the process. I couldn’t recommend them more! Thank you!

Kera · 17 August 2024

★★★★★ 1/5

Google

I have had a profoundly disappointing experience with this letting agency. Having rented from them in the past, I encountered consistent issues, including frequent and unnecessary inspections every three months. This constant monitoring felt more like harassment than professional conduct and created a very uncomfortable living environment. Additionally, the staff member I recently dealt with was exceedingly rude and unhelpful, making me feel like a burden simply for seeking assistance. This pattern of behavior is unacceptable and reflects poorly on their professionalism. The other staff member I interacted with was not only unhelpful but also displayed a noticeable lack of courtesy, making me feel as if I were inconveniencing them by simply asking for assistance. This lack of professionalism and courtesy is unacceptable and has left me thoroughly dissatisfied. It is important to understand that refusing to acknowledge or reflect on negative feedback is unproductive. Continually deflecting criticism with excuses or dismissive remarks, rather than addressing the underlying issues, creates the impression that you believe your work is beyond improvement. This approach limits professional growth and discourages constructive dialogue. Feedback ,particularly when it is critical,is an opportunity to learn and improve. Ignoring it or responding defensively not only prevents progress but may also lead others to disengage or avoid future interactions. Despite having clearly explained the reasons for my one-star review in the email I sent today, your public response suggests a lack of professionalism in how customer concerns are handled. Such interactions can negatively affect trust and credibility. Based on this experience, I would not recommend your services, and I will advise friends and family to avoid using them in the future.

Diana · 19 December 2025

★★★★★ 1/5

Trustpilot

Avoid at all costs

I have had a profoundly disappointing experience with this letting agency. Having rented from them in the past, I encountered consistent issues, including frequent and unnecessary inspections every three months. This constant monitoring felt more like harassment than professional conduct and created a very uncomfortable living environment. Additionally, the staff member I recently dealt with was exceedingly rude and unhelpful, making me feel like a burden simply for seeking assistance. This pattern of behavior is unacceptable and reflects poorly on their professionalism.

Diana · 17 December 2025

★★★★★ 5/5

Google

Great experience all round, honestly Callum, you’ve made what is a stressful time a little better! Fab comms, pleasant team members who listen to prospective tenant needs. Also informative, all queries responded to promptly and clearly. Thank you Callum Grant, fingers crossed I’m selected!

Kelly · 20 August 2025

★★★★★ 5/5

Google

Have been very helpful in finding us a property and giving us all the information we needed Sam Ruchpaul has been with us answering every question and helping with moving in process

Ada · 3 December 2025

★★★★★ 5/5

Google

I've been a landlord with Parkers for over 2 years and throughout they have been excellent - Mark Brooker, Sam Ruchpaul, Tracy Why, Cerise Peters and others went above and beyond on many occasions and the team back to front were top notch, 5 stars! I only wished I'd been with them earlier! We've now sold through them and again the sales staff were efficient and helpful - Paula Thomson and Bernadette Martin saw both sales over the line. I've sold in the past but never as smoothly and easily. Well done Parkers.

Paul · 8 August 2026

★★★★★ 5/5

Google

Bernadette kept me up to date at every stage during our property sale. Very professional. Thanks.

Sue · 8 April 2026

★★★★★ 5/5

Trustpilot

Parkers have been out lettings and…

Parkers have been out lettings and management agent for over 20 years. We couldn't be happier with the way they let, manage, get quotes for repairs or replace white goods whenever needed. Sophie their Property Manager, is extremely professional. Her management skills are exceptional. If I could give her 10 plus stars, I would. At each and every step of the way, she keeps in touch on progress of work being carried out. She's absolutely brilliant at getting contractors quotes through exceptionally fast, sometimes within minutes and quotes are always extremely reasonable.

Dolores · 29 July 2026

★★★★★ 5/5

Google

Tracy Why, of Parkers letting service, has always given incredible service in dealing with my rental properties. She is quick to deal with any problems or concerns both from an owner point of view and making sure the tenant is satisfied. I trust her judgement in making sure my properties are well maintained and loading with tenants. I have been working with Parkers for over ten years and have no hesitation in recommending them and Tracy in particular.

Sarah · 8 August 2026

★★★★★ 5/5

Trustpilot

Parkers Reading Office - Super efficient

Parkers Reading Office have been looking after the rental on our town centre flat for us and have done so in a very efficient and professional manor. Ruby is our contact who always keeps us up to date and replies to any of our questions or queries extremely quickly. I would highly recommend Parker’s to handle your rental and also Ruby as your contact.

Luci · 29 October 2024

★★★★★ 4/5

Google

Thanks for your work, in the end house has been sold which was the target, but later than expected. My experience to sell our house with Parkers Reading, and in particular dealing with Harry has been a rollercoaster. A mix of bad luck, having had two times agreed offers and both pulling out of the process, and Harry and Co being more reactive than proactive with the sale and marketing. I felt had to keep asking for updates, how was the market, why we were not getting views, what else we could do to market it and to get interest, all the plan and initiatives came from me asking/ proposing to them, more than them calling me and telling the plan they had. Only after me pushing hard and mentioned I was thinking to leave to another agent and asking for an honest conversation with Harry, he and team found another round of potential buyers and one of them was the final one. If i can suggest something for Parkers to improve is: share with your client the actual weekly plan you have to market the house, and add something different each week, dont stick to same plan if you not getting offers over. That gives reassurance to the your customers as well as sell to sell house quicker.

V · 6 January 2024

★★★★★ 4/5

Trustpilot

I sold a flat in Reading with Parkers

I sold a flat in Reading with Parkers. It was a very painful experience, but not because of them. Hence my overall rating at 4. I would like to mention 2 shiny stars that helped me a lot in the process: Bernadette Martin and Damien Glowacky. They both get a 5+.

Alex · 2 March 2026

★★★★★ 5/5

Google

Very happy with the service I receive from Parkers for the 3 rental properties they manage for me. I feel like they have my back and keep on top of the legal requirements and new legislation. I appreciate that I have a single point of …

Julia · 1 August 2026

★★★★★ 5/5

Trustpilot

House sale

Parkers have been very good throughout the sale of my property. Special mention to Harry and Bernadette who kept me informed at all stages of the process.

Jane · 20 August 2026

★★★★★ 5/5

Trustpilot

Knowledgeable and Professional Guidance.

I have recently sold my property through Parkers Reading. Throughout the process which was at times challenging for me, Damien and his team were extremely supportive and professional and their knowledge and guidance always reassuring. I would like to thank them & highly recommend their services.

Sue · 6 June 2025

★★★★★ 5/5

Trustpilot

Star performance

Star performance from all of the Parkers Reading team. Great service provided with a smile and super professional. Can't recommend enough.

Martin · 24 September 2026

★★★★★ 5/5

Trustpilot

Bernadette was very helpful and in…

Bernadette was very helpful and in regular contact throughout the sale of our property, sorting any little issues out with the buyers, making the process as stress-free as possible.

Philippa · 2 August 2026

★★★★★ 5/5

Trustpilot

Kira was most helpful and friendly in…

Kira was most helpful and friendly in our dealings with a property in Reading, explaining the processes of renewing a tenancy and explaining how the Renters' Rights Act relates

Mrs · 1 August 2026

★★★★★ 5/5

Trustpilot

We been followed by Sam in renting a…

We been followed by Sam in renting a house in Reading and the processes is been clear and smooth. Sam is always available to answer to every question. Thank you so much!

Giulia · 24 October 2025

★★★★★ 5/5

Google

Been in the rental business for over 30 years with properties all over UK, and Parker’s have been managing 3 of my Reading Flats for over a decade and have always been professional and responsive…a big shout out to Sophie. Just as many landlords I decided early 2023 to sell up and was glad to see the sales team (Harry & Co.) were just as good at marketing and selling all 3 even in such challenging times. Damien was also great and ensured any issues were dealt with quickly when it came to progressing the sale, also keeping me informed throughout. Bottom line, I have dealt with many agents across UK and rank Parker’s Reading as one of the best all round. Sarju

Sarju · 28 November 2023