Every review we hold for the Reading office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotParkers Reading Office - Super efficient
Parkers Reading Office have been looking after the rental on our town centre flat for us and have done so in a very efficient and professional manor. Ruby is our contact who always keeps us up to date and replies to any of our questions or queries extremely quickly. I would highly recommend Parker’s to handle your rental and also Ruby as your contact.
Luci · 29 October 2024
Agent replied · 31 October 2024
Thank you for the five-star review Luci. Ruby is an absolute gem in delivering outstanding customer service and its incredible that you enjoyed working with her and the Parkers team.
★★★★★ 4/5
GoogleThanks for your work, in the end house has been sold which was the target, but later than expected.
My experience to sell our house with Parkers Reading, and in particular dealing with Harry has been a rollercoaster. A mix of bad luck, having had two times agreed offers and both pulling out of the process, and Harry and Co being more reactive than proactive with the sale and marketing. I felt had to keep asking for updates, how was the market, why we were not getting views, what else we could do to market it and to get interest, all the plan and initiatives came from me asking/ proposing to them, more than them calling me and telling the plan they had.
Only after me pushing hard and mentioned I was thinking to leave to another agent and asking for an honest conversation with Harry, he and team found another round of potential buyers and one of them was the final one.
If i can suggest something for Parkers to improve is: share with your client the actual weekly plan you have to market the house, and add something different each week, dont stick to same plan if you not getting offers over. That gives reassurance to the your customers as well as sell to sell house quicker.
V · 6 January 2024
Agent replied · 6 January 2024
Thank you for the review V for the sale of your property where we generated multiple viewings and offers for your property including an accepted one during a big year of change across the sector.
Sorry to read that you felt our communication was not at high enough level as we pride ourselves in giving timely communications on a weekly basis - which included the full use of our marketing toolkit and video team. If you would like to have a chat with the team, we would welcome the feedback and opportunity to chat through it all ~ 0118 957 5455
★★★★★ 4/5
TrustpilotI sold a flat in Reading with Parkers
I sold a flat in Reading with Parkers. It was a very painful experience, but not because of them. Hence my overall rating at 4. I would like to mention 2 shiny stars that helped me a lot in the process: Bernadette Martin and Damien Glowacky. They both get a 5+.
Alex · 2 March 2026
★★★★★ 5/5
GoogleVery happy with the service I receive from Parkers for the 3 rental properties they manage for me. I feel like they have my back and keep on top of the legal requirements and new legislation. I appreciate that I have a single point of …
Julia · 1 August 2026
Agent replied · 22 August 2026
Thank you so much for taking the time to leave us a review, Julia! Alice is a great asset to the team and will be delighted to hear about your feedback :)
★★★★★ 5/5
TrustpilotHouse sale
Parkers have been very good throughout the sale of my property. Special mention to Harry and Bernadette who kept me informed at all stages of the process.
Jane · 20 August 2026
★★★★★ 5/5
TrustpilotKnowledgeable and Professional Guidance.
I have recently sold my property through Parkers Reading. Throughout the process which was at times challenging for me, Damien and his team were extremely supportive and professional and their knowledge and guidance always reassuring. I would like to thank them & highly recommend their services.
Sue · 6 June 2025
Agent replied · 7 July 2025
Selling a home can definitely have its challenges, but with Damien and the team as your experts and guides, we’re glad you felt supported throughout. 😎
Thank you for the review and the recommendation, we wish you all the best with your next step!
★★★★★ 5/5
TrustpilotBernadette was very helpful and in…
Bernadette was very helpful and in regular contact throughout the sale of our property, sorting any little issues out with the buyers, making the process as stress-free as possible.
Philippa · 2 August 2026
★★★★★ 5/5
TrustpilotKira was most helpful and friendly in…
Kira was most helpful and friendly in our dealings with a property in Reading, explaining the processes of renewing a tenancy and explaining how the Renters' Rights Act relates
Mrs · 1 August 2026
★★★★★ 5/5
TrustpilotWe been followed by Sam in renting a…
We been followed by Sam in renting a house in Reading and the processes is been clear and smooth. Sam is always available to answer to every question. Thank you so much!
Giulia · 24 October 2025
Agent replied · 5 November 2025
Hi Giulia, it's fantastic to hear you had a great experience with Sam, he’s a real credit to the Lettings team.
★★★★★ 5/5
GoogleBeen in the rental business for over 30 years with properties all over UK, and Parker’s have been managing 3 of my Reading Flats for over a decade and have always been professional and responsive…a big shout out to Sophie.
Just as many landlords I decided early 2023 to sell up and was glad to see the sales team (Harry & Co.) were just as good at marketing and selling all 3 even in such challenging times.
Damien was also great and ensured any issues were dealt with quickly when it came to progressing the sale, also keeping me informed throughout.
Bottom line, I have dealt with many agents across UK and rank Parker’s Reading as one of the best all round.
Sarju
Sarju · 28 November 2023
Agent replied · 28 November 2023
Thank you for the incredible review, Sarju. We take great pride in delivering outstanding customer service that surpasses expectations. Our joy lies in crafting bespoke marketing and promotional materials for listings, not only to excite potential buyers but also to delight the customers who choose us and of course create the material that works and delivers exceptional results.
Please feel free to reach out and let us know if there's anything we can assist you with on your homeowner journey.
★★★★★ 5/5
GoogleI had a great experience at the property viewing today. Muhammad was friendly, punctual and knowledgeable about the property and local area. He answered all my questions clearly and made the whole process feel relaxed and informative. I really appreciated his professionalism. Overall, an excellent experience-thank you.
Farzana · 13 March 2026
★★★★★ 5/5
GoogleLocated in the town center.
The employees are welcoming, professional and responsive.
As an issue with one of their Vendors was raised during the tenancy process, they have been flexible and agreed to take care of everything.
Also, when I visited, the place was occupied by the tenant and it was rather dirty and messy. However, as they are always leaving two weeks between the tenancies, a full professional cleaning has been done and I found it in a very good shape when I moved in.
Finally, due to the COVID, the check-in is done via email so the agency sent me many pictures of the studio, spotting what is already damaged to protect me from future complaints.
My contract only started recently but I hope our relationship goes on this way.PositiveResponsiveness, Quality, Professionalism, Value
Cathy · 30 October 2023
Agent replied · 27 May 2024
Thank you for leaving us this review! We pride ourselves on great customer service and longstanding customer relationships. If there is anything further that we can do to help you, please don't hesitate to get in touch!
We look forward to many years of working with you.
★★★★★ 5/5
TrustpilotProactive support
The team who support tenants, particularly Sophie, and very proactive and efficient. Things get reported and fixed promptly, at a reasonable cost. Great service
James · 18 August 2026
★★★★★ 1/5
GoogleLovely on the phone and in the office but every viewing ive been to with this agency has been awful and badly prepared. If its not the agent having the wrong keys for the property, its the agent not having the information booklet for the property, with all the info you actually need. My advice is to look elsewhere for lettings
Joseph · 14 March 2026
Agent replied · 20 March 2026
Thank you for taking the time to share your feedback, Joseph.
We take comments like this seriously and would really appreciate the opportunity … More
★★★★★ 5/5
GoogleDear Parker,
The customer service given was marvellous, and all of the staff members were all friendly and obliging. The process of buying the house was also smooth and efficient. I would like to thank Lizzi, one of the property management team, who guided and directed us throughout the documentation process. Even during off working hours, she continued to help us. Which shows her passion in helping customers. And Dami, who escorted us through the documents needed for the conveyancing. While assisting us in understanding the importance of documents smoothly and proficiently, which helped us quicken our process of buying the property.
Lizzi, Dammi, Harry, sam and the rest of the staff members have our sincere gratitude.
Thanks a lot!
ABCD · 3 September 2023
Agent replied · 11 September 2023
Thank you for the five-star review, we're so glad that you enjoyed working with Parkers. Our team believe in providing the best customer service and aim to act as your guide through the entire process to make your journey as the homebuyer as smooth as possible. Thank you for choosing Parkers!
★★★★★ 5/5
GoogleSam has been so helpful with our search for a flat. His replies are quick, informative and reassuring. Thanks very much Sam!
Sophie · 21 August 2026
★★★★★ 5/5
TrustpilotAmazing experience with Ruby
I have had a seamless experience with Ruby heading up my recent letting she has been absolutely fantastic with all my questions and come back every time above and beyond even to the extent of helping me get in a day earlier than originally scheduled due to van availability! Ruby was super helpful with every query that I had. I would definitely recommend Ruby to anyone that is looking to rent. A very easy, supportive and superb service given in what has been a very difficult time for me. Thank you very much Ruby! - Michael
Michael · 24 August 2023
Agent replied · 27 June 2024
Thank you for the five-star review Michael! There is nothing we enjoy more than helping our customers find their new home and get moved in as stress-free a way as possible! Ruby is one of our stand-out team members who will go above and beyond to ensure a great experience.Thank you again!
★★★★★ 4/5
TrustpilotOverall
Overall, I had a very positive experience with Parkers. The sales manager Bernadette Martins was professional, helpful, and kept me informed throughout the whole process. Communication was good, and the sale progressed smoothly.
Piotr · 5 June 2026
★★★★★ 5/5
GoogleHarry and Damien were very helpful. Jumped on any issues across the full chain. Fantastic communication, honest, factual, to the point, through out the process, particularly from Harry who went above and beyond, picked up phone most of the times and when they didn’t , they got back within a couple of hours. Emails were responded to in timely manner too. Harry was our one point of contact at Parkers which was sooo helpful, unlike others in the chain. Would highly recommend Harry and his team at Parkers . Well done team 👏🏽
Dhiresh · 19 August 2023
Agent replied · 19 August 2023
Thank you for the incredible five-star review.
Passion is our property and delivering outstanding customer service is our obsession! Communication is vital when moving home and we understand that being left in the dark can be stressful. Thankfully, our team understand that communication is one of the most important important factors to ensuring you move with a smile.
Thank you for choosing Parkers!
★★★★★ 1/5
GoogleA year ago I left a 5 stars review (partly bc they asked me so), because the sales team was great and things went pretty smoothly. However, after I moved in everything became a bit of a nightmare. It always takes them so long to fix things, it even took them more than half a year to send people to fix the toilet, and it’s still not fixed and I still have to deal with stuck toilet occasionally just because it doesn’t flush. Also they have been a nightmare when I try to negotiate with the landlord, refusing my request to communicate with the landlord. The letting director has been rude after I asked a few more questions instead of just taking what they offered, can’t even write his email in a professional and polite way. Definitely won’t recommend.
Jing · 5 September 2025
Agent replied · 20 August 2024
Thank you for the five-star review Jing! We are dedicated to giving only the best service and we look forward to continue delivering this to you.
★★★★★ 5/5
TrustpilotThanks so much to Bernadette for all…
Thanks so much to Bernadette for all her help. She put a lot of time and effort into my file and kept me updated throughout the whole process. Really appreciate the support!
BC · 5 June 2026
★★★★★ 5/5
TrustpilotAlice Beavis - Property Manager
I would like to highlight the excellent service we continue to receive from Alice Beavis, our Property Manager. Alice has managed multiple properties for us over a number of years and we have found her to be proactive and very responsive to requests for help. Alice's organization and communication skills ensure that issues are dealt with the appropriate priority so that we always feel we are in safe hands Thank you.
Nigel · 5 August 2026
★★★★★ 5/5
GoogleCallum was great, and made the entire process smooth for my partner and I. He was communicative and considerate, thank you so much!
Kavya · 27 November 2025
Agent replied · 28 November 2025
Thank you for the kind words and five-stars, Kavya! Callum is a great asset to team, we'll be sure to pass on your feedback :)
★★★★★ 5/5
GoogleI found the property well-presented and liked the active conversation with the estate agent, Zach unlike other boring agents who just opens up the door and do nothing.
I also wanted to mention that he was very well informed about the property and provided all the key information needed, which made the viewing smooth and informative.
Vinu · 1 April 2026
Agent replied · 22 April 2026
Thank you very much Vinu! :)
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