Parkers Reading reviews

★★★★★ 5/5

Trustpilot

Renting Information Help.

I made contact with Parkers to get some information about renting for my specific position. Luke kindly took the time out of his busy schedule to answer my questions twice with thorough explanations. I am very happy and appreciate Luke's help with explaining how renting property works in the UK as I had been abroad for some years and now I know how letting works and what I need to do in order to move to a more suitable location for my family. Thank you very much Luke for your help with everything.

Smith · 20 August 2022

★★★★★ 5/5

Google

Callum A. It’s been very professional and helpful, great job, my friend and I are very happy

Nicola · 25 October 2025

★★★★★ 1/5

Google

First time buying so it's a completely new experience for me. For this reason I was enthusiastic to see a financial advisor at Parkers (Andrew Ravenscroft) to seek advice. I'm appreciative of all the answers he provided to my questions but I have to say his attitude was a disgrace. Firstly, he was reluctant to shake my hand when he greeted me. As I sat down, he threw his business card onto my side of the desk. And then during our conversation, he used the word 'affordability' and the went on to elaborate "affordability in English means...." I've been living in the UK 21 years and proud to say my English is better than many British born, thank you! I'm really curious to know if I was treated this way because I'm of my Asian race or because prior to seeing me he already knew that I wasn't going to earn him any commission (given my financial circumstance, I cannot afford to buy on my own in this area)? Update: Just read their previous reviews and it seems all the bad reviews came from people of coloured skin complaining of their rudeness. That explains everything.

H · 15 January 2018

★★★★★ 5/5

Google

I recently rented a flat managed by Parkers. Marco was very responsive, professional, kind and helpful in dealing with all my queries promptly. I am pleased with the quality of service so far.

Tatiany · 16 June 2022

★★★★★ 1/5

Facebook

Totally agree with Kyle's previous comments. Also, I have to add that this is an agency which does not care at all about the tenants but trying to get money from everything without a simple explanation. About the staff: rude, unprofessional and unkind, who are proud of charge you £150 for a check-out fee, get into your property without letting you know with at least 24-hours notice in advance (that happened 2 times when they were showing the property to be rented, who knows how many times it occurred and I was not aware of), being annoying on your tnenacy checking every 2 months that the property is in good conditions, charging you £30 for a reference, charging almost £100 for a 'professional cleaning' which never was held at the end of a tenancy contract. Proud of leaving bird's poo on the balcony's floor, black mould in the shower and uncleaned oven, but when the check out is done by another unprofessional third party company, they found the minimum detail to charge you the double of what it cost to rip you off at the end. An agency proud of not let you talk on the phone when asking for returning your deposit which took almost one month to be returned after the landlord could not reply a simple email sent by an unhelpful property manager who does not consider at all the conditions which I received the flat where I moved in one year ago, disgusting. Yep, very proud. The worst agency I dealt with so far in my entire life as a tenant. Please avoid Parkers Reading Letting Agency at all cost.

Diego · 10 December 2017

★★★★★ 5/5

Trustpilot

Excellent expreince from viewing to…

Excellent expreince from viewing to making an offer and throughout the processors. Harry and Damien have been great helpers throughout the journey. They both are very friendly, so patience and always ready to help. As a first time buyer they both helped me a lot and answered all my queries swiftly. They both desrved a praise. Heartily thank you to all team as well for each and every little help.

Simran · 2 July 2023

★★★★★ 1/5

Google

I responded to a marketing promotion for a £1000 off the sale of my two bed flat (sale fee in excess of £3000) for a completed sale. Sold (from doing the viewing myself) but voucher not honoured with Parkers saying they had already applied it, but forgot to inform me & not recorded anywhere. Rude, ignorant telephone/ emails, non apologetic & more than one staff member saying they can change the terms T's & C's whenever they like. The rules are for them not the consumer! Totally disregarded marketing laws & legislation. Trading standards became involved and the Property Ombudsman ruled in my favour. Parkers did cough up in the end. To date, still no apology from them. Would no way use again and would advise others to look around for more competitive agents who actually follow the laws of the land rather than just wanting to make a quick penny without any real heart and soul in what primarily is selling.

Yvonne · 4 July 2022

★★★★★ 5/5

Trustpilot

Matthew and Barbara have been fantastic…

Matthew and Barbara have been fantastic throughout, we will do business again for sure!

Hardeep · 13 November 2025

★★★★★ 1/5

Trustpilot

I rented a property from this company…

I rented a property from this company for 1.5 months, and it was the worst rental experience I’ve had. I strongly advise others to avoid this company.

Kris · 1 July 2025

★★★★★ 4/5

allAgents

Once I decided to move to

Once I decided to move to Reading to be closer to work I had to move very quickly. Once I found a property through Parkers, the agents were very understanding and moved very quickly sorting out my references and ensuring I was in my new property in a week.

Rob · 21 November 2012

★★★★★ 5/5

Google

Parkers team is highly professional and responsive at all times. Honestly this is the best unit; irrespective of who ever attends my query they are up to speed in a flash and able to get going immediately and help resolve the challenge. Marco Lemmo one of the lettings advisor continuing to be exemplary in offering tremendous service. Also other advisors throughout the process - Daniel, Mark, Ruby, Jake, Molly that I have interacted so far have been outstanding. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Preedeep · 8 June 2022

★★★★★ 5/5

Google

A fantastic service from a fantastic team! From the start to the finish, Damien and his team were efficient, conscientious and always got back to my wife and myself quickly. Their advice was always spot on and incredibly helpful and trustworthy. During the sale process, their communication was great, with weekly updates, no matter how small, were always appreciated and likewise with communication with the lawyers. I would like to say thank you to your team and all your support throughout the sale/purchase process.

Stephen · 30 April 2016

★★★★★ 1/5

Trustpilot

They are not responsive

They are not responsive. I feel bad to leave this review as a few of people in Parkers were good, but my experience working with other people haven't been good.

Sungmin · 29 March 2026

★★★★★ 5/5

Google

I found Parkers, and specifically Molly, really helpful during my house search. While the flat I chose didn't end up coming from them, Molly gave me a really helpful breakdown of the local areas (as I hadn't lived there before). She gave me an honest overview of pricing, safety, loudness, and other important qualities. The changes I made to my search criteria after this discussion led me to the flat I eventually took. Parkers also sent me relevant properties to my criteria and were very responsive and helpful to questions I had regarding them. I also appreciated that, as far as I'm aware, they don't run a 0 deposit scheme. Some other agents really try to force these schemes on you, where you pay extra money (non-refundable) each month to the agent AND if there's any damages at the end you need to pay for them. Good experience overall.

JDude · 3 June 2022

★★★★★ 5/5

Google

I have been letting properties in Reading as a landlord for over 20 years and moved to Parkers a few years ago after being increasingly disillusioned with poor and unprofessional letting agents in Reading. To date Parkers have outshone the opposition by some margin and so far have not given me cause to complain. They seem to be much better organised than my previous letting agencies and I have had no disasters with them - which is a lot more than I can say with the others I used!

Steve · 16 January 2016

★★★★★ 5/5

Google

Our move in experience was very smooth with fast communication. Thank you to Ruby and the team!

Edith · 14 October 2023

★★★★★ 5/5

Google

We've been so pleased with Parkers, especially Somer, who was assigned to our purchase. She kept us informed every step of the way, and was so helpful in moving forward a very complicated sale (we were in a chain of five!) Excellent service!

Christopher · 15 January 2020

★★★★★ 5/5

Google

Until I dealt with Parkers, I believed that estate agents were just white collar criminals because my experiences had been so bad. Parkers have always been very polite, professional and quick to respond. I've always been able to get problems resolved quickly and courteously. When searching for a new flat a couple of months ago, I didn't even bother to do an in depth search. I just asked Parkers what properties they had available because I knew I could trust them. If you're looking for somewhere to rent or buy in Reading, this has to be your first stop.

Matt · 1 May 2015

★★★★★ 4/5

Google

Overall Parkers were pretty good at both selling our property and helping us to find a property in a very active market. I think they could have listened to us more particularly when it came to doing viewings of our property which, at times, was inconvenient. They held viewings on an ad hoc basis and it would have suited us better if the viewings had been in a block due to our circumstances. The set up made the viewings quite stressful. They did, however, keep us informed regularly of the progress of our sale and purchase. The sale and purchase were both done through Parkers which also made it more convenient. Confusion did occur, however, with a number of different staff members looking after our account. This meant that we didn't have one point of contact, although Parkers do state in their terms that you will be assigned one sales agent who will look after your account. This didn't occur in our case and muddled information was, at times, passed onto us as a result. It became apparent that our file had not always been kept updated. The process of selling and buying was also much longer than initially anticipated although I don't think that Parkers were 100% at fault because of this as so much is involved in the process and, as I said before, the market was particularly busy during the time that we sold and purchased. I think that certain sales staff let the pressure of the job show through at times, as, when speaking to them on the phone, certain sales staff did come across as abrupt and verging on being a bit discourteous. This is something which needs to be worked on. There were a few errors made as well. I believe that this is because Parkers are a smaller concern and only have a small sales team who were finding the busier marketplace somewhat challenging. This information was relayed to me and I'm not sure that this is something which should have been passed onto a client. Overall, despite my criticisms, I think that Parkers are one of the better estate agents in Reading and I'm happy that they achieved both the sale and purchase of my property to my satisfaction. I purchased my current property from them 19 years ago and have now sold and am buying my current property from them and I would consider using them again in the future if the need arises.

Carol · 16 January 2015

★★★★★ 5/5

Google

We have used Parkers for 5 years as purchasers, landlords and then as vendors. We have had an excellent service from them and would highly recommend them as estate agents. They have always stayed in very regular contact with us and made renting out our property as stress free as possible and then sold our house after a few days on the market. They kept us regularly informed during the sale and secured us reliable buyers, timing it perfectly with the end of our tenancy. They even recommended a great "man with a van" to help us move. Property is a stressful business but they made it as smooth as possible. Thanks so much to Sophie, Mark and Damien!

Liz · 16 January 2015

★★★★★ 5/5

Google

Excellent service. Whilst helping my son buy his first property I was kept informed as to the progress of the purchase regularly which is so important. Even when there was nothing to report Damien still rang to keep me up to date - this was a nice touch as long silences play havoc with the old nerves. Owing to circumstances beyond Damien's control the process took a lot longer than the norm which took us near to the expiry of the mortgage offer. Without Damien pushing the solicitors on both sides, the vendor and the council (who were demanding certain work be done), I don't think we would have completed in time. We intend to sell our own house in a couple of years' time and will certainly be using Damien and his team.

Paula · 16 January 2015

★★★★★ 5/5

allAgents

Years back Parkers had a

Years back Parkers had a terrible reputation in Reading. Having spoken to three prospective estate agents re the sale of my property and not being happy with any of them, I took my daughters advice and tried Parkers, who she had used successfully 2 years ago. Ben Mitchell seemed to be honest friendly and approachable. I explained we wanted honesty, transparency, and regular updates good or bad. Plus I liked their shorter tie in clause and reasonable selling percentage. A viewing day was arranged and there were even please remove your shoes notes up as the carpets were new. The house received offers very quickly, and Damien kept us constantly informed of developments and suggestions to help move things on more quickly. He was always able to email me back on queries or would return calls as soon as possible. I felt the whole process was handled professionally, honestly and patiently.

Christine · 2 November 2014

★★★★★ 5/5

allAgents

We have used Parkers for 5

We have used Parkers for 5 years as purchasers, landlords and then as vendors. We have had an excellent service from them and would highly recommend them as estate agents. They have always stayed in very regular contact with us and made renting out our property as stress free as possible and then sold our house after a few days on the market. They kept us regularly informed during the sale and secured us reliable buyers, timing it perfectly with the end of our tenancy. They even recommended a great "man with a van" to help us move. Property is a stressful business but they made it as smooth as possible. Thanks so much to Sophie, Mark and Damien!

Very · 9 October 2014

★★★★★ 5/5

allAgents

I have been dealing with

I have been dealing with Parkers - Market Place in Reading for quite a few years in the purchasing and letting of BTL's. I wouldn't go anywhere else. Parkers has always shown a lot of dedication. They are efficient, knowledgeable, perseverant, very much client oriented and will try to accommodate their client's requirements to the best of their ability. That positive attitude is reflected in its manager and the whole team in place. Having made my marketing previously, I must stress Parkers is competitive and helped me save time and money.

Axel · 5 October 2014