Trusted Agent profile · Reading
Verified
★★★★★
1,788 reviews across 3 platforms
159 Friar Street, Reading, RG1 1HE
Haslams Estate Agents's office in Reading, at 159 Friar Street, is rated 4.5 out of 5 across 1,788 reviews on three platforms, including 1,681 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Haslams Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
GoogleI highly recommend Michael Danelian to anyone looking for someone they can trust and rely on. Thank you, Michael, for your outstanding service!
Thank you for your 5-star review Jason. It is great to hear that Michael provided such a great service
5/5
GoogleBoth Alice and Amy were absolutely fantastic throughout the process and made it all easy and smooth. One of the easiest processes to view and move in I have ever had
Thank you for your 5-star review. We are so happy to hear that you have had such a positive experience with Amy and Alice.
5/5
GoogleThank you Lee for doing everything you could day upon day to chase and get us progress. We needed it and might not have made it without you.
Thank you for your 5-star review. It is great to hear that Lee has been so helpful.
1/5
TrustpilotWorst Experience with Haslams
I chose Haslams seeming they’re good agents in Reading, UK, but my experience was the worst I’ve ever had. Before move-in they promised the property would be “professionally cleaned,” yet we arrived to a dirty toilet, broken door locks, and stains on the bedroom carpet. When we complained, we were told, “It’s professionally cleaned just live with it until you move out.” Living in that condition was unacceptable. The management was equally terrible. Every repair request dragged on for weeks. On move-out day they even tried to blame us for a broken front-door lock on exit inventory, luckily we’d taken photos and videos before leaving to prove otherwise. Despite the landlord agreeing there should be no deductions, Haslams then deliberately delayed our deposit refund. Under TDS rules it should have been returned within 10 days, but it took them weeks. I strongly advise anyone considering Haslams to think twice. Their promises are empty, their service is appalling, and they’ll hold onto your deposit for as long as they can and try to deduct.
Hi Ash, we're sorry to hear your experience at Haslams did not meet your expectations. If you would like to discuss the issue further please get in touch with Claire, Head of Property Management who would be happy to help on 0118 960 1054.
5/5
GoogleHaslams have been an absolute pleasure to work with - a real breath of fresh air! They’ve been very efficient, professional and prompt in dealing with / responding to any concerns I’ve had on the property. I highly recommend them for stress-free real estate services. Two years on and Haslams remain top tier estate agents with exceptional service. A special thank you to Nicola Grant and Claire Seymour for going above and beyond. I highly recommend Haslams!
This is wonderful to hear Simisola! It's great to know that our team has gone above and beyond to ensure you have had the very best experience. We appreciate the special mention of Nicola and Claire. - Haslams Estate Agents
5/5
GoogleFrom Start to Finish, the team at Haslams have been great. Special mentions to Adam who initially valued the property and gave us great advice and to Lee, who has been incredibly tenacious in dealing with all parties to ensure the sale was completed. Lee has kept in touch with regular updates. We're very grateful! Thank you
Thank you for your 5-star review Gillian!
5/5
GoogleHighly recommend Haslams. Lee made selling my property very easy and kept me updated with clear communications and guidance where asked, at every step of the way.
Thank you for your 5-star review Giles! It is great to hear that Lee was so supportive during the process
5/5
TrustpilotOutstanding support from Katie Wild
I needed to add my fiancée as a permitted occupant at a property managed by Haslams, and Katie Wild came through for us. She walked me through exactly what documents were needed, helped me pull everything together, and kept me posted at every turn. Her friendly, straightforward updates made the whole thing painless. A big thank you to Katie for her professionalism and quick action!
1/5
TrustpilotVery disappointing experience with Haslams
When we first moved in, the property was not properly cleaned, we had to clean it ourselves despite paying for a professionally managed tenancy. Several items were broken or in poor condition, and repair requests were either ignored or extremely delayed. Communication was poor throughout, and the property manager was often rude and unhelpful. When it came time to move out, Haslams insisted we use their own professional cleaners, even though we left the flat in better condition than we received it, we have photos and evidence to prove this. They're now trying to make unfair deductions from our deposit, including claims that aren't true. To make matters worse, we started receiving cold calls from strangers shortly after moving in. It appears our contact details were shared with third parties without consent, a serious breach of privacy. I would not recommend Haslams to future tenants. Poor service, poor communication, and an overall lack of professionalism.
We're very sorry to hear your experience - this is not the standard of service we strive to deliver, and your review is understandably concerning. We're keen to investigate and resolve the issues raised, but are unable to locate your tenancy based on the details and name provided. Please could you call Claire, our Head of Property Management, on 0118 960 1054 at your earliest convenience so we can address this for you. Kind regards, Haslams Estate Agents
5/5
GoogleLee Martin from Haslams was amazing helping us through the process of buying our home, without him the process would be much more difficult and longer. Only have nice things to say about him, professional, friendly, quick replying …
Thank you so much for your kind words Tiago! We’re delighted to hear that Lee was able to support you throughout your home buying journey and help make the process smoother for you. Congratulations on your new home
5/5
GoogleA big thank you to Haslams team with their assistance with our move! Especially big thanks to Katie and Isobel for helping us get everything sorted in such a short time frame. ✨🔑🏡 …
Thank you for your 5-star review Diana! It is great to hear that Katie and Isobel provided such a great service 🙂 -Haslams Estate Agents …
5/5
GoogleI've been a tenant with Haslams for 5 years and they've been great. They're always really quick to respond to queries and deal with issues such as broken appliances. All the agents I've dealt with have been friendly, helpful, and professional. Documentation is processed in an efficient and transparent manner. From a tenant's perspective, it feels like Haslams are a company that follows the rules and tries to do things right.
It's great to hear that you tenancy has been a smooth one Kristina! Our Property Management team are always happy to help. - Haslams Estate Agents
5/5
GoogleGreat service and easy communication! Katie Wild was fantastic and made the whole process super easy and answered any queries I had!
Thank you for your review Joshua! We are glad to hear that Katie made the process so easy
5/5
GoogleWhile going through our first time renting we had a great experience with Holly Adamson who was very helpful and picked up our quite frequent calls and answered all of our questions very well. :)
Thank you for your lovely review Summer and that Holly was so supportive and helpful. We’ll be sure to pass on your kind words to Holly and we wish you all the best in your new home.
5/5
GoogleSharon Hardie from Haslams is our management agent for Kings Reach she is excellent dealing quickly and professionally with all queries with our flat highly recommended Always goes beyond the call of duty
It is great to hear about your experience with Sharon and the great service you have received. We will continue to be there when you need us - Haslams Estate Agents
5/5
GoogleKeira Smith made our lettings experience incredibly smooth. As overseas tenants relocating to the UK, we had a few extra hurdles with referencing, but Keira was always responsive, helpful, and reassuring throughout the …
5/5
GoogleI am grateful that with Haslams Agency the process about moving from one to another property went very smoothly.I want to say Thank you on their team and especially to Keira Smith about solving all the issues during the process.Thank you very much.
Thank you for your five-star review Nikola! - Haslams Estate Agents
5/5
GoogleHaslams offers clean and modern apartments. Highly recommended! Amy Bentley was very patient and understanding. She helped me find the perfect …
Thank you for your 5-star review Manal!
5/5
GoogleMichael Danelian has been very helpful and it’s been easy to communicate with him throughout the process. I thank him for answering all my questions promptly and for his efficiency.
Thank you for your kind review Mariam! It is great to hear that Michael was so helpful and efficient
5/5
GoogleI can honestly say that I have been very impressed with Haslams. Lee Martin in particular for progressing a very difficult sale taking in excess of nine months. It proved very wise to hang in there. I shall miss our conversations. Thank you to everyone at Haslams that was involved.
Thank you for your review Robbie. We are so happy to hear that Lee provided such a great service
5/5
GoogleAfter a last minute decision to come back to University in Reading I quickly needed to find suitable rental accomodation. The whole team at Haslams were helpful during this time, particularly Michael Danelian and Mamo Farman. In regards to Mamo, he is highly professional and helpful, even working outside of work hours to help find me rental properties. I would recommend everyone to work with him.
Thank you for your review, we are pleased to hear you chose us to help find your new home. We understand the importance of going the extra mile and are glad to hear Mamo provided you with the top level of service we pride ourselves on - Haslams Estate Agents
5/5
TrustpilotExtension of contract with Katie Wild
I was contacted by Katie Wild regarding extension of my tenancy contract. Katie was quick to respond. She conveyed all my comments back to the landlord and with her help we managed to reach an agreement. I'd like Katie to handle my next extension, too.
5/5
GoogleJust rented a property from Haslams. Billy Liquorish was the Negotiator and the service I received from him was second to none. He gave exception service at all points from the initial viewing though the referency process and negotiation with the landlord. Would highly recommend using both him and Haslams. They made the process extremely easy Also Daniel Macdonald has been amazing dealing with any rental issues. He’s very professional and responds swiftly.
Chris, we are delighted to hear about your great experience with the Haslams Group! Thank you for your wonderful review. - Haslams Estate Agents
5/5
GoogleHave been with Haslams Agents for 4 years and I'm very grateful with them. Special thanks to Katie Wild for her hard work. They are very helpful, professional and friendly. Highly recommended!
We appreciate your loyalty Biljana. The Haslams group are always happy to help! - Haslams Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Haslams Estate Agents's Reading office has 1,788 reviews across three platforms: 1,681 on Google, 14 on Facebook, 93 on Trustpilot.
Haslams Estate Agents Reading is rated 4.5 out of 5 across all 1,788 reviews, and 4.6 out of 5 on Google from 1,681 reviews.
Yes. In The Trusted Agent 2026 awards: Haslams Estate Agents, Reading won Platinum.
Haslams Estate Agents Reading, 159 Friar Street, Reading, RG1 1HE.
