Haslams Estate Agents Reading reviews

★★★★★ 5/5

Google

We had an excellent experience working with Holly at Haslams. From the moment our offer was accepted, Holly was incredibly professional, responsive, and efficient throughout the entire process. She handled all of the paperwork quickly and kept everything moving smoothly, which helped us secure the property much faster than we expected. As a family with a young child, finding and securing the right home was very important to us, and Holly made the whole experience stress-free and straightforward. Her communication was always clear, prompt, and helpful, and she was proactive in keeping us informed at every stage. We truly appreciated her dedication and support during what can often be a stressful process. Thank you, Holly, for your outstanding service. We would highly recommend both Holly and Haslams to anyone looking to rent or purchase a property.

Arup · 2 October 2026

★★★★★ 5/5

Google

Haslams has provided an excellent and highly efficient service in helping me find my first rental property in Reading. They have a wide range of properties to choose from, and once I selected a property, the entire process through to tenancy was smooth, well-organised, and hassle-free. As someone who had recently arrived in the UK, I really appreciated how quickly and efficiently Haslams helped me secure a rental home. I am extremely happy with the service and support provided throughout the process. A special thanks to Katie Wild for her guidance, support, and patience throughout the tenancy process. Her assistance made the entire experience much easier and smoother.

Asish · 9 September 2026

★★★★★ 5/5

Google

We all know that moving and finding a property can be stressful, but with Keira, my experience was as smooth-sailing, informed, and stress-free as can be. She was very professional and answered all my queries, keeping me updated on the application's progress. Having had a few negative experiences with agents in the past, my experience with Keira was such a breath of fresh air, and I would highly recommend enquiring with her for your future property needs! Thank you!

Si · 9 August 2026

★★★★★ 1/5

Google

Poor experience overall. Communication was consistently delayed, for both repair and during the checkout process. A simple change for blind took more than 4 months. And they told us to redo cleaning at 4pm the day before the last date we can enter. The property manager Bushra was always out of office and when check out, the manager Thomas Godleman refused to properly read or engage with our negotiation points. The check-in report was quite rough and general across the property, but the checkout report was much more detailed and focused on small marks, tears, and issues that could potentially be charged to us. Look at how close they check the fridge, I cannot imagine they dare to charge for it. This is so unfair and inconsistent. I would not recommend this agent based on our experience. For landlord as well, they sent 5 groups of people for 2 simple things but did nothing. They are so poor in communication that waste your own money.

Helen · 9 July 2026

★★★★★ 1/5

Google

The poorest agency ever! I absolutely cannot recommend this agency! Everything was fine at first and everyone was friendly, but after I paid the deposit, they simply took £372 from me and then constantly ignored me. At first, they answered one call out of three, then only once every few days, then no one answered at all, and there was no support at all. After I did all the agency work myself, they constantly made new demands, thereby delaying the paperwork process, and eventually said I didn't have time. The only question is, where were they all this time to simply approve the documents? In the end, no money, no accommodation, complete scammers with fake reviews. Don't use them! 🤬😡🤬

Life · 9 July 2026

★★★★★ 5/5

Google

Here’s a more natural version: ⭐️⭐️⭐️⭐️⭐️ I had a great experience with Haslams and found the whole renting process to be smooth and straightforward. Holly Adamson, our letting negotiator, was brilliant throughout, always friendly, quick to respond, and happy to help with any questions I had. She kept us updated every step of the way and made what could have been a stressful process feel easy. I really appreciated all her support and would happily recommend both Holly and the team at Haslams.

Roham · 9 July 2026

★★★★★ 5/5

Google

I would just like to take the time to say thank you to the team at Haslam’s, they have been incredible with both the purchase and sale of my property. We were against the clock with the purchase side of the transaction and the quick turn around to put our house on the market was exceptional. We had viewings the very next day and offers in excess of the asking price at the door upon leaving the property. I must say the transaction overall was intense due to the nature of the chain, however regardless of what hurdles were thrown at the team, we managed to finally get our forever home! On the initial part of the transaction, I would like to thank Chris Cullity for the support in pushing this to happen, on the sales progression side of the transaction I would like to thank Lee Martin who was just incredible throughout. He was most certainly was put through his paces with the purchase and sale, however he never doubted us with his ability and continuous positivity. I will not hesitate to recommend Halslam’s moving forwards. Thank you again for all of your support and efforts in making our dream come true! Kind Regards, Rachel and Adam.

Rachel · 9 July 2026

★★★★★ 1/5

Trustpilot

Poor experience overall

Poor experience overall. Communication was consistently delayed, for both repair and during the checkout process. A simple change for blind took more than 4 months. And they told us to redo cleaning at 4pm the day before the last date we can enter and charge you £300 for them to do cleaning even you pro-cleaned properly. The property manager Bushra was always out of office and when check out, the manager Thomas refused to properly read or engage with our negotiation points. The check-in report was quite rough and general across the property, but the checkout report was much more detailed and focused on small marks, tears, and issues that could potentially be charged to us. Look at how close they check the fridge, I cannot imagine they dare to charge for it. This is so unfair and inconsistent. I would not recommend this agent based on our experience.

Hg · 9 June 2026

★★★★★ 5/5

Google

I had a really great experience with Haslams throughout the whole renting process. Everything was handled professionally, smoothly, and with clear communication from start to finish. A special thank you to Keira, who was incredibly helpful, responsive, and supportive throughout the entire process. She always kept me updated, answered all my questions promptly, and made everything much less stressful. I truly appreciate all the help and would highly recommend Haslams to anyone looking for a professional and reliable letting agency.

Azad · 9 June 2026

★★★★★ 5/5

Google

I have nothing but good things to say about Haslams, especially Lee Martin who was absolutely phenomenal with our house purchase process. Lee was always super helpful, nice, patient, kind and always went above and beyond to help us. I cannot imagine how this would have gone without his support. Highly recommend Lee if you need to buy or sell your house. Will definitely count with him in future. Thank you Lee!

Liliana · 9 June 2026

★★★★★ 1/5

Google

I’ve been a tenant at a property managed by Haslams for almost 3 years now. Haslams have absolutely no interest in responding to maintenance requests to the detriment of the tenants wellbeing and the landlords property. Despite this, they are more than willing to increase rent year-on-year. To provide an example, a request for maintenance work was enacted. It was agreed by Haslams and the landlord. Money was collected from the landlord yet the work was not, and still has not been started. Additionally, they are relentlessly slow at responding to emergency issues like pest infestation. They are equally slow at dealing with routine maintenance requests (e.g., dripping taps) which regularly take >5 weeks to repair. My advice to renters would be: Look elsewhere! My advice to landlords would be: stay away, or manage it yourself.

Nicholas · 2 October 2026

★★★★★ 5/5

Google

I had a good experience with the agency. The whole process was smooth and professional, and the team was very helpful throughout. A special thank you to Keira and Alice for their kindness, support and professionalism, they were very helpful and made everything much easier! 😊 …

Elisa · 20 September 2026

★★★★★ 5/5

Google

I have nothing, but always good experiences with Haslams. I am with them for 08 years in two property. I am moving to third one and Keira Smith has ensured everything was smooth for us and was always helpful in resolving our queries. Thank you Keira, appreciate it Thank you Haslams and team!

Venkatachalam · 9 July 2026

★★★★★ 5/5

Google

Sushant has been brilliant and extremely responsive while I have been viewing and subsequently preparing to move into my new flat in Reading. Certainly the best letting agents I’ve ever had the pleasure of dealing with, and I would happily rent from them again.

Daniel · 6 September 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a great experience renting through Haslams. The whole process was smooth, efficient, and well organised from start to finish. The team was always professional, responsive, and made everything much less stressful. A special thank you to Katie, who was incredibly helpful throughout the entire process. She was friendly, patient, and always quick to answer my questions and keep me updated. Her support and clear communication made a real difference, and I really appreciated all of her help. I would definitely recommend Haslams to anyone looking for a reliable and professional letting agent.

Li · 9 August 2026

★★★★★ 5/5

Google

I was very pleased with the service I received from Kiera. She was friendly, helpful, professional, and always happy to answer any questions I had. She made the whole process much easier and was a pleasure to deal with. I would definitely recommend Kiera and the team.

John · 23 July 2026

★★★★★ 1/5

Google

Don't even bother, worst agents we have ever dealt with. Issues were never resolved promptly, agents would always side with the landlord. The flat had issues when we moved in and although we reported the issues they were never fixed or added onto the inventory. At the end of tenancy there was a lot of friction and back and forth arguments over our deposit for those things they never fixed, blaming us for wear and tear or damage to the property. If you want supportive Estate Agents please do yourself a favour and go somewhere else.

M · 22 September 2025

★★★★★ 5/5

Google

Short message of appreciation for Calvin and the team at Haslams. Although we are yet to find our next home, they were more than accommodating in assisting us with an out-of-hours viewing. They didn't have to do that, and we really appreciate their flexibility, honesty, and professionalism.

Marcus · 25 May 2026

★★★★★ 5/5

Google

I had a great experience with Haslam’s, especially working with Holly. She was incredibly helpful, professional, and responsive throughout the entire process. Holly made everything clear and straightforward, which made the whole experience much easier. I really appreciated her support and guidance.

Swathi · 16 June 2026

★★★★★ 5/5

Google

Paul Hayhow and his team were most professional when selling our property. As It was an executors sale they handled all the viewings and kept us informed from day one to a satisfactory conclusion. We would highly recommend them.

Anthea · 5 July 2026

★★★★★ 5/5

Google

All the team at Haslams were great from marketing our property, agreeing the sale and then brilliant support through to completion. Special thanks to Lee who was really good during a complicated sale, keeping us updated and ensuring all came to a positive conclusion.

Rob · 26 May 2026

★★★★★ 5/5

Google

Just wanted to call out and thank Poppy who has been incredibly helpful . Super quick and responsive communicator and always willing to help. 👍 …

Cathryn · 25 September 2026

★★★★★ 5/5

Google

Haslams were excellent from start to finish. They sold my property within a couple of days of it being listed and were very helpful all the way through the process. In particular, Lee Martin was outstanding in helping to progress the sale to completion - his attention to detail, communication and tenacity made things so much easier.

Ellie · 8 February 2026

★★★★★ 2/5

Google

We have been searching for a flat last summer, and while calling around agencies I pulled a list with Haslams listing to enquire. Mind you, we have a dog so my first question always was whether properties allowed any pets. While majority of agents were super sweet in helping us find a flat, especially some of the girls we spoke to in person at Haslams, there was one occasion which led me to leave this review even after considerable time has passed since. I have called Haslams with a list of flats we were interested in in central Reading. As usual, I enquired about whether the properties allowed pets. The agent that answered the call that time (I think was name was James of John, can’t recall precisely. A baldish ginger guy from my search on LinkedIn back then) picked up the call. I tried to ask about flats we picked from listings, but for any one of them he persistently claimed no flat owner would allow a dog and that we were better off looking for a house somewhere out of city centre. Mind you, we don’t have a car and I commute to London for work three times a week. I politely asked him to see whether for any of these flats there was a building-wide restriction, or whether it was landlord’s preference and we could negotiate over it. In response to that, he claimed that NO flat owner would allow a dog as he was “working 10 years in this business and had personal connections with all landlords” and that he “would not even check with them because he knew they wouldn’t allow pets and we should look elsewhere”. This agent wouldn’t event agree to look whether any of the listings we were enquiring about HAD A NOTE saying anything about pets, just straight gaslighted me. Jokes on you I guess, as we ended up renting the same flat in the town centre we enquired about back then, just with a different agent. With a dog. Before the new regulations came in. To top this off, on one of the properties I enquired about this agents claimed there was a building-wide ban on pets. Funny he should have mentioned that, because our friends own a flat there and have a dog. Really? I am leaving this review now once I have reflected on what happened and sorted out the stress of moving since, but I do not believe people like this agents should be encouraged to do the job of advising on living conditions for your clients, especially when there were way more capable employees happy to help us. I hope this review results in some re-evaluation of how agents are being treated, and this person reflects on his behaviour towards clients with pets. Two stars of this review go to the amazing girls and boys who greeted us back when we popped in-person, but I do hope this reflects on James/John performance review once taken place. Have a good weekend.

Anastasia · 9 August 2026