Haslams Estate Agents Reading reviews

★★★★★ 5/5

Trustpilot

Smooth, Professional, and Highly Recommended!

I recently secured a rental apartment through Haslams and I'm very satisfied with the experience so far. I'm looking forward to moving in and will be sure to share an update once I do! From start to finish, the process was smooth and professional. The staff were incredibly helpful when it came to arranging viewings, and the tenancy check process was impressively streamlined - fully digital with minimal effort required on my part. Communication throughout was clear, prompt, and brilliant. A special thank you to Isobel Lunn and Katie Wild for their outstanding support during this process - I truly appreciate everything you did to make this happen! Overall, I'd highly recommend Haslams to anyone looking for a letting agency that makes renting as stress-free as possible.

Oleksandr · 23 March 2026

★★★★★ 5/5

Google

Katie Wild was very helpful throughout the whole process. She was friendly, professional and always responded to our questions promptly. The move-in process was smooth and well organised. Thank you for all your support!

Calvin · 1 July 2026

★★★★★ 5/5

Trustpilot

Great service, highly recommended

I had a very good experience with Haslams while looking for a rental apartment in Reading. I had several viewings that all were friendly and professional. Upon finding a suitable property, both Holly Adamson and Alice Baker were very helpful in guiding me through the referencing procedure and the signing of the tenancy agreement, which is especially helpful for expats trying to navigate the UK rental market. Thanks a lot!

Franziska · 27 May 2026

★★★★★ 1/5

Google

We had an extremely poor experience with Haslams. Poor communication, Poor check-out process. We paid for a professional clean when check-out, but Haslams still casually logged it as a "self-clean" in their system without any prior communication, and subsequently tried to charge us an additional £300 for a second cleaning. Furthermore, they attempted to hold us liable for pre-existing damages and refused to review our evidence. They just casually dismissed our proof, claiming our photos "were not trustworthy" and that "timestamps can be photoshopped". When we requested side-by-side photographic evidence comparing the property's condition before move-in and after check-out, they completely evaded the request, clearly because they have no evidence to support their claims. While we have raised a formal dispute with the TDS, the immense time, effort, and emotional stress we’ve endured could have been entirely avoided with a trustworthy agency. Save yourself the stress and avoid Haslams.

Wen · 9 July 2026

★★★★★ 5/5

Google

It was a privilege to meet Laura twice! Laura is an absolute star. Unlikely many agents that I have met over a week of house hunting. She wasn't there to just there to open the door, she added tremendous value by giving insights on what is …

Jane · 16 March 2026

★★★★★ 5/5

Google

After a bad experience with our previous letting agent we appointed Haslam's to re-let our detached house in Reading. There was quite a lot of work to be done at the house and we were extremely please with the various contractors that …

Allan · 16 April 2026

★★★★★ 5/5

Google

I would like to say thank you to Sushant Gurung for his amazing help for the new rent home.From arranging a viewing till complete the paperwork with references (done less than 24 hours) he did a great job.Many thanks.

Ivan · 11 May 2026

★★★★★ 5/5

Google

I had a great experience renting through Haslam’s, and I want to give a special thanks to Keira for making the whole process smooth and stress-free. From the first viewing to the final steps, she was super helpful, responsive, and professional. She kept me informed at every stage and made sure I had everything I needed. The whole process was quick and efficient, and I really appreciated how approachable and friendly Keira was throughout. Would definitely recommend!

Cristian · 22 May 2025

★★★★★ 5/5

Google

Haslams has been excellent at helping us find our perfect apartment. Special shoutout to Sushant Gurung who kept us updated throughout the process!

Sarah · 20 August 2026

★★★★★ 5/5

Google

I must say that the staff are very helpful and responsive. They respond to the query quite quickly and with clear instructions. Special thanks to Keira who has been so helpful and patient. Thank you to all!

Bob · 7 May 2026

★★★★★ 1/5

Trustpilot

Extremely poor experience with Haslams

We had an extremely poor experience with Haslams. Poor communication, Poor check-out process. We paid for a professional clean when check-out, but Haslams still casually logged it as a "self-clean" in their system without any prior communication, and subsequently tried to charge us an additional £300 for a second cleaning. Furthermore, they attempted to hold us liable for pre-existing damages and refused to review our evidence. They just casually dismissed our proof, claiming our photos "were not trustworthy" and that "timestamps can be photoshopped". When we requested side-by-side photographic evidence comparing the property's condition before move-in and after check-out, they completely evaded the request, clearly because they have no evidence to support their claims. While we have raised a formal dispute with the TDS, the immense time, effort, and emotional stress we’ve endured could have been entirely avoided with a trustworthy agency. Save yourself the stress and avoid Haslams.

Wen · 10 June 2026

★★★★★ 1/5

Google

After two failed purchase attempts involving properties marketed by this agency in Reading last year within roughly 8 months, I think future buyers should exercise extreme caution. The first purchase collapsed due to EWS1-related fire safty certificate issues. The second property later received a Level 3 survey identifying multiple major defects and structural concerns. What concerned me most was not simply that defects existed, older UK properties can naturally have issues, but the way the situation was handled after the survey results came back. After raising the findings, I received multiple lengthy phone calls attempting to pressure me into continuing with the purchase despite the seriousness of the report. During these conversations, I was told that “surveyors are paid to write bad things about properties,” which I found deeply unprofessional and irresponsible advice for such a major financial decision. The process became extremely stressful. Instead of acknowledging the concerns properly, there seemed to be repeated attempts to minimise or dismiss them. In the end, the survey findings were independently validated when the lender (Barclays) ultimately refused to approve the mortgage due to the property’s condition. At that point, it became very clear the survey was not exaggerating anything. Buyers should absolutely carry out independent surveys and take professional advice seriously, regardless of pressure during the sales process. I would strongly recommend that future buyers proceed carefully, do thorough due diligence, and avoid allowing themselves to be pressured into proceeding against professional advice.

CW · 9 June 2026

★★★★★ 5/5

Google

We had a very positive experience with Callum Lamb during our move-out process. He was always quick to communicate, approachable, and genuinely helpful throughout what can often be a stressful time. He handled everything fairly and professionally, making sure the process was smooth and transparent from start to finish. His friendly, warm and cheerful attitude also made a real difference. It was indeed a pleasure to deal with! Thank you again, Callum, for all your help and support. Wishing you all the best!

Tosin · 9 June 2026

★★★★★ 5/5

Google

The sale of our flat has just completed and we have been very pleased with the support and professionalism of the Haslams sales team. Special mention to Lee Martin who proactively moved the sale forward. We will be happy to use Haslams in the future and recommend them to others.

Judy · 16 January 2026

★★★★★ 5/5

Google

Keira was fantastic. Communication with emails was fast and dealt with quickly to help my application go through. Phoned me to update me regularly and helped me get viewings at suitable times to work around me amd my work hours. Many thanks 5*

Nathan · 14 March 2026

★★★★★ 1/5

Trustpilot

buyers should exercise extreme caution

After two failed purchase attempts involving properties marketed by this agency in Reading last year within roughly 8 months, I think future buyers should exercise extreme caution. The first purchase collapsed due to EWS1-related fire safty certificate issues. The second property later received a Level 3 survey identifying multiple major defects and structural concerns. What concerned me most was not simply that defects existed, older UK properties can naturally have issues, but the way the situation was handled after the survey results came back. After raising the findings, I received multiple lengthy phone calls attempting to pressure me into continuing with the purchase despite the seriousness of the report. During these conversations, I was told that “surveyors are paid to write bad things about properties,” which I found deeply unprofessional and irresponsible advice for such a major financial decision. The process became extremely stressful. Instead of acknowledging the concerns properly, there seemed to be repeated attempts to minimise or dismiss them. In the end, the survey findings were independently validated when the lender (Barclays) ultimately refused to approve the mortgage due to the property’s condition. At that point, it became very clear the survey was not exaggerating anything. Buyers should absolutely carry out independent surveys and take professional advice seriously, regardless of pressure during the sales process. I would strongly recommend that future buyers proceed carefully, do thorough due diligence, and avoid allowing themselves to be pressured into proceeding against professional advice.

CW · 3 June 2026

★★★★★ 5/5

Google

I would like to say thank you to Sushant Gurung for his amazing help and high standard service. He arranged viewing quickly in a suitable for us day and time and assisted with …

Yanka · 16 May 2026

★★★★★ 5/5

Trustpilot

I recently rented an apartment through…

I recently rented an apartment through Haslams, and the whole process was smooth and straightforward from start to finish. A special thank you to Alice Baker, who made everything so easy. She was professional, responsive, and always happy to help with any questions I had. Her support really made the experience stress-free. I would highly recommend Haslams, and especially Alice, to anyone looking for a hassle-free rental experience. A well-deserved 5-star service!

Olukunmi · 27 March 2026

★★★★★ 5/5

Google

Ash is absolutely brilliant, really helped out when I needed some issues sorted in my rental property. Superb customer service!

Callum · 14 August 2026

★★★★★ 5/5

Google

Great experience! Holly Adamson was incredibly helpful throughout my experience at Haslams, professional, friendly, and always quick to respond…made the whole process smooth and stress-free with clear communication at every step. I’d highly recommend.

Srinidhi · 6 May 2026

★★★★★ 5/5

Google

The experience with Haslmas agent Mr Sushant Gurung was very professional and the response was very quick and helpful. The viewing agent provide more insight about the property while viewing, which …

Hitesh · 16 May 2026

★★★★★ 5/5

Google

I have really had a good experience with haslams for over 2 years! The good communication and quick response is something i do not take for granted! Micheal Danelian has been very helpful! even when the situation seemed complicated and stressful he was very understanding and helpful ! Thankyou Haslams!

Nifah · 16 December 2025

★★★★★ 5/5

Google

Kiera Smith was very helpful during the move in procedure and Laura Kirby was very kind and helpful during the viewing process. Thank you

Rajatha · 9 July 2026

★★★★★ 5/5

Google

We had an absolutely lovely experience with Haslams, especially through Holly Adamson who managed the proceedings for our first time renting. She picked up all my calls and was extremely happy to help when we had difficulty over the paperwork for a guarantor. It was a pleasure to go through this experience for the first time with Haslams and herself and we can't wait to move in!

Shaun · 9 August 2026