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★★★★★
233 reviews across 1 platform
17 High Street, Ramsgate CT11 9AG
Part of Mann, see every office.
Mann's Ramsgate office at 17 High Street is rated 4.6 out of 5 across 233 reviews on 1 platform, including 233 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Ramsgate office, from every platform, shown as written. First names only.
5/5
GoogleBy far the best Estate Agents that I have used. Very clear and concise with information. Shannon especially was extremely efficient and very knowledgeable making the whole process from start to finish an absolute breeze. Very rare to have absolutely no negatives compared to my experiences with the other local estate agents that I have used.
1/5
GoogleThere ok to take your money but when you have a problem they do nothing had no oven for 4 weeks after ringing daily told me someone was coming out they never did! Had to get it fixed myself. Called with a a problem again today at 10.39 was told manager will be calling me back. Obviously they never did sick of these agents there a disaster. Quick enough to ring me when they think I haven't paid the rent when I have ! Trading standards need to be called in. There an absolute joke. I'd highly recommend never letting or buying from these agents.
Hi Stacey, please accept my deepest apologies for the issues you are experiencing and lack of communication. We aim to provide the best service to all of our customers and are saddened to hear that this has not been the case for yourself. Please be advised that I will arrange a call for you today from the manager and stress the urgency of this in order to resolve your issues ASAP. If you do experience any further issues or wish to discuss this further, please do not hesitate to contact our Customer Care team on 01623 885533. Many Thanks.
1/5
GoogleOne star is too much. Mann lettings are the worst estate agents in Thanet. From the experience so far I hope that I never have a problem with the property to have to speak to them ever again. I will tell anyone who asks how awful they are. Charging fees through the roof, I feel like ive just thrown money away as Ive had nothing from them to prove they have earnt it. Always get a pathetic response (which i will also probably get in response to this review). The staff are obnoxious and lazy. GO ELSEWHERE!!!
Hello Koba Thank you for the review. I am sorry to hear about your experiences. Our staff always aim to provide the highest level of customer service and all fees are available to view online so you know how much you will be paying for each service. Kind regards, Chris
4/5
GoogleThe mortgage brokerage service provided by Chris Englefield was efficient and professional and led to us securing a speedy mortgage offer. The whole experience reflected Mann's caring and friendly approach to customers.
Thank you Peter for your review and kind comments. Kind regards, Mike.
5/5
GoogleShannon was absolutely brilliant
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI’ve been looking for a property for a while now, I would just like to say thank you to shannon and Brad for always keeping me updated for new properties coming onto the market
Thank you for leaving us your superb 5* review James. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery kind courteous and helpful
Thank you for your kind words! We strive to provide excellent customer service and are glad to hear we were able to assist you with your needs. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBought my property thru Mann Estate agent had a very good experience Great team out there helped me in every step Looking forward to do more business with you in the future
Hello N K, Thank you so much for your wonderful 5* review! We're thrilled to hear that you had a very good experience with our team and we look forward to assisting you with your future property needs. Best regards, Lucy, Customer Relations Team
4/5
Googlegreat help with very slow buyers. the sale was very slow and the branch manager suddenly left BUT they made good, dealing with elderly buyers walking them through the process and the paperwork. They then parachuted in a new branch manager who was really good and 100% on it. so overall i was pleased with the help they gave in difficult times. thank you guys
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional, engaging and knowledgeable. Fantastic experience whilst communicating with the branch and very pleased with the level of detail they provided when questions were put to them. Recommend!
Thank you for taking the time to leave us this tremendous 5* review and recommendation Matthew. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust sold a property through Mann in Ramsgate and was so happy with the level of service received. Great communications from Jack who was processing my sale and couldn’t fault them in any way. 5***
Thank you Kerry for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleStaff are extremely professional and helpful. Jack responded to my email and quickly contacted me via call to address my concerns regarding a property, he had no trouble answering my questions and offered all around great service.
Hi Adam, thank you for sharing your positive experience with us. We are delighted to hear that Jack provided you with professional and helpful service. Best wishes, Lucy, Customer Relations.
5/5
GoogleJack Shale at Mann has been excellent to deal with during the sale of our property, he has kept me informed throughout the process, been honest and upfront and always been prompt to return calls. Thank you.
5/5
GoogleVery professional from the valuation to the eventual sale. I was always kept informed all through the trials and tribulations of selling a house. Well done.
Thanks Peter for your excellent 5* review and your kind words. Kind regards, Lucy, Customer Relations.
1/5
GoogleBoth Ramsgate and Margate branch seem to suffer the same problem...All down hill the higher up you go! I cant slate the individual agents but when it comes to management they become a nightmare to deal with. I have been lied to, fobbed off with excuses after excuses... all for just trying to get them to do their job!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThe agent met me at the property, she was very friendly and knowledgeable about the property, has kept me upto date with the process at every step, the whole team have been on the pulse about all I formation sharing, it's been a delight communicating with them, would definitely use them again
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleAfter a very stressful 4 months of a no chain sale, we got there in the end thanks to the constant assistance form the sales team, particularly, Paul & Freddy who were always there to chase for an update when I needed one. Highly recommended.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI rent my properties through Mann and I only have good things to say about them. If you want to rent your property out I would highly recommend Mann lettings.
Thank you for taking the time to leave us your glowing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSam was a great help in selling my sister's house, first class, will def use again when needed. Cliff
Many thanks Chris for the amazing 5* review, best wishes, Lucy
5/5
GoogleGreat service from Shannon who was polite professional and when I missed out on a property she went above and beyond in helping me find another that I’m currently in process of applying for and also to Brad for the house viewing again polite friendly service 🤞👍 …
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleRenting through mann they have been helpful and very professional. As we was stuck in a bad situation with our previous accomodation. I highly recommend them.
Thank you for taking the time to leave us your 5* review and recommendation Anonymous SwiFT! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleCannot recommend this agency enough!! Brilliant staff, very friendly and helpful. Renting process was easy and and straight forward, staff were supportive and happy to see us whenever we had a question. Staff helped us through the issues we had with our references with no hesitation. So a huge thank you to the lovely staff who helped us make this possible.
Many thanks for the wonderful 5* review. I will ensure your kind words are passed on to our dedicated team. Thank you for the recommendation! Kind regards, Lucy
5/5
GoogleI have found my ideal house with help of Brad and Shannon. I have an excellent experience all the way. Very responsive and clear communication.
Thank you for sharing your positive experience with Brad and Shannon! We are thrilled to hear that you found your ideal house with their help. We strive to provide excellent service and clear communication to all our clients. If you need any further assistance, feel free to reach out.
5/5
GoogleExcellent customer service delivered by a winning team comprised of outstanding professionals, like Mrs. Shannon Jones, a skilled and knowledgeable professional who proactively supported me in several ways.
Thanks for the wonderful 5* review Alex Barbosa! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mann's Ramsgate office has 233 reviews across 1 platform: 233 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Mann is rated 4.6 out of 5 across all 233 reviews, and 4.6 out of 5 on Google from 233 reviews, checked 9 October 2026.
Mann, 17 High Street, Ramsgate CT11 9AG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.