Every review we hold for the Ramsgate office, from every platform, shown as written. First names only.
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5/5
GoogleSpoke to Shannon she was super helpful in finding me a property I didnβt end up getting one through Mann but definitely worth the 5 stars!!
Regan Β· 19 June 2024
Agent replied Β· 20 June 2024
Thank you Regan for leaving us your excellent 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI went into Mann as I was unsure what to do with my property all staff were so helpful and took me through everything step by step.i am so grateful for all the help from the team. Although I have decided to stay in my property I was always kept up to date by Shannon and Bradley on the lettings team. We'll done guys if I do decide to rent my property I will definitely use man!
RRDrainage Β· 21 April 2024
Agent replied Β· 20 June 2024
Thanks for your amazing 5* review and your kind words RRDrainage. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMann, and Shannon in particular are a breath of fresh air when it comes to letting agents. Communicative and accurate and willing to go the extra mile to show you properties that might be suitable. They do not obstruct access to potential suitable properties due to having pets and will discuss your subjective circumstances first. Itβs collaborative which is almost unheard of in the lettings world these days! Keep up the great work and I donβt doubt youβll have happy tenants with great retention and that can only mean one thing - happy landlords!
Ky Β· 21 February 2024
Agent replied Β· 20 June 2024
Many thanks for your marvellous 5* review and your kind words Ky. Best wishes, Lucy, Customer Relations
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5/5
GoogleWe have had very friendly and professional advice and service from Freddie and his team with marketing our property and are very happy to recommend Mann Estate Agents in Ramsgate.
Jenny Β· 22 March 2024
Agent replied Β· 20 June 2024
Thanks Jenny Preece for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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2/5
GoogleWe accepted a house that was perfect for us to rent and all was going well until the landlord wasn't communicating.
Mann said they will call as soon as they have contacted the landlord.
2 weeks went by, still didn't here anything, so we phoned again and they still can't get hold of landlord.
2 weeks later we noticed that the property has been let. π‘
We phoned and they forgot about us. π‘ Absolutely disgusting, totally unprofessional. Very disappointed.
Master Β· 10 January 2024
Agent replied Β· 9 January 2025
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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5/5
GoogleReally friendly staff I had dealings with Lauren really friendly and any questions I've asked she's been really quick to respond really great service
Joseph Β· 13 January 2026
Agent replied Β· 13 April 2026
Thank you for your kind words! We're glad that our team, especially Lauren, was able to provide great service and answer all of your questions promptly. It means a lot to us that you had a positive experience. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI was looking for a property in ramsgate and Mann were great to deal with, communication was excellent. Thank you Brad and Shannon
Lauren Β· 19 June 2024
Agent replied Β· 20 June 2024
Hi Lauren, thank you for your kind words! We're delighted to hear that Brad and Shannon provided excellent communication during your property search in Ramsgate. Kind regards, Lucy, Customer Relations.
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5/5
GoogleFreddy and his team (Ellie especially) were really helpful at all stages of the buying process. Was always easy to get in touch, and they were always responsive and helpful.
Martin Β· 22 January 2024
Agent replied Β· 20 June 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleExcellent friendly professional competent service on all fronts by all staff, from start to finish on a long and complex probate related sale. Freddy and Jack assisted above and beyond the call of duty on more than one occasion, especially in the closing weeks, days and even hours, in order to deal successfully with any unforeseeable incidences. Many thanks to the whole team and I look forward to dealing with you again.
SANDSCORCHER Β· 21 May 2024
Agent replied Β· 20 June 2024
Thank you SANDSCORCHER for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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2/5
GoogleWe accepted a house that was perfect for us to rent and all was going well until the landlord wasn't communicating.
Mann said they will call as soon as they have contacted the landlord.
2 weeks went by, still didn't here anything, so we phoned again and they still can't get hold of landlord.
2 weeks later we noticed that the property has been let. π‘
We phoned and they forgot about us. π‘ Absolutely disgusting, totally unprofessional. Very disappointed.
Tony Β· 15 October 2023
Agent replied Β· 29 October 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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5/5
GoogleMike Williams our agent was a pleasure to work with professional well mannered and extremely helpful catering to all our needs
Adam Β· 13 January 2026
Agent replied Β· 13 April 2026
Thank you for your kind words, we are proud to have Mike as part of our team! We strive to provide excellent service and are happy to hear he met your needs. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI am new to the Thanet area and was seeking somewhere to rent. Whilst I eventually went with another lettings agent I must say that Jade and Shannon at Mann made me feel like a valued customer by engaging fully with me with tailored properties (rather than a 'send all' approach) that were communicated by polite phone calls and ensuing emails. I did feel they went beyond for me and would recommend Mann at Ramsgate as a letting agent worth contacting.
David Β· 29 September 2023
Agent replied Β· 30 July 2023
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
Googleamazingly friendly, patient and very accommodating!! Would highly recommend Mann & crew for the top quality service! Bradley and Shannon took perfect care of us and provided a very speedy + professional service!
Jo Β· 27 August 2025
Agent replied Β· 26 September 2025
Thank you for the kind words! We are thrilled to hear that you were pleased with the service provided by Bradley, Shannon, and the rest of our team. We strive to provide top-quality service and we are glad you were impressed. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleVery good on service plait and very understanding Mr s waters
Stuart Β· 13 March 2026
Agent replied Β· 13 April 2026
Thank you for the positive feedback! We strive to provide top-notch service and we're glad to hear it was reflected in your experience with us. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GooglePleasure to deal with. Harvey in particular has been great throughout
Leandro Β· 13 March 2026
Agent replied Β· 13 April 2026
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleAmazing service, great office and amazing staff always a pleasure to deal with Mike would definitely recommend!
Fallan Β· 13 January 2026
Agent replied Β· 13 April 2026
Thank you so much for the glowing review! We are thrilled to hear that you had an amazing experience with us and we can't wait to assist you again in the future. Our team and office are dedicated to providing the best service possible. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleIt was a pleasure working with Jade and Chloe from the Mann Estate Agent in Ramsgate. They were very professional and responsive to all our questions and visits. I highly recommend their services. Thanks Jade and Chloe for all your help!
Selina Β· 30 July 2022
Agent replied Β· 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
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5/5
GoogleShannon and Brad have been amazing, great communication and made this difficult time very easy.
Simon Β· 13 January 2026
Agent replied Β· 13 April 2026
Thank you so much for sharing your experience with us! We're happy to hear that Shannon and Brad were able to provide exceptional service and make a difficult time easier for you. We truly appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleExcellent agency.
Found house on market for rent,was by miles and bar sent tem many email and was calling,never got answer or call back. Was registered on Mann as well and when that house what I was trying to get become available on Mann as well got call straight away and applied for it and going it.
By my experience it's wery good agency, if looking for rent 100% Mann Letting will help.
Laura Β· 29 September 2023
Agent replied Β· 29 October 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI contacted Mann in Ramsgate because of the property that they had on the market. Shannon was an absolute pleasure to speak with. Great communication throughout, very helpful and professional. I would recommend them to anyone. Thank you & keep up the great work!
Ellie Β· 20 June 2024
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5/5
GoogleMann and Shannon is the best!!
Minina Β· 25 September 2024
Agent replied Β· 25 October 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAmazing service from Freddie and the team when handling the sale of my father's flat. Really went above and beyond. Highly recommend using them.
Caroline Β· 21 August 2023
Agent replied Β· 27 August 2023
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
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5/5
GoogleVery good service provided in enabling us viewings of our new property. In particular thanks to Freddie Lee Hawkes who has provided an excellent service .many thanks πPaul and Marie . β¦
Paul Β· 2 December 2022
Agent replied Β· 30 July 2023
Itβs really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleVery smooth process from start to finish thank you Brad and Shannon for everything you have done.
Shoaib Β· 30 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.