Trusted Agent profile · Rainham

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Robinson Michael & Jackson Rainham & Gillingham reviews

★★★★★ Excellent

1,962 reviews across 2 platforms

17 High Street, Rainham, ME8 7HX

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Robinson Michael & Jackson's office in Rainham, at 17 High Street, is rated 4.9 out of 5 across 1,962 reviews on two platforms, including 1,961 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of seven awards Robinson Michael & Jackson won in 2026.

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4.9 / 5

1,961

Reviews on Google

This office

Reviews

Every review we hold for the Rainham office, from every platform, shown as written. First names only.

5/5

Google

Katie from the Rainham branch has been Amazing!!!!! she has been in regular contact with me and so helpful in helping me find a new place to live, she is extremely kind, easy to talk to and a very great person all round. Thankyou so much for your help ! :D

Kazzy · 17 November 2024

Agent replied · 8 December 2024

Hi Kazzy, Thank you for your wonderful 5-star review! We're so glad Katie from our Rainham branch could help you find a new place. We’ll be sure to pass along your kind words to her. Best of luck in your new home, and don't hesitate to reach out if you need anything else! Kelly & The Lettings Team.

5/5

Google

Thank you Katie for rendering help in the best possible way. She is very professional and always checking back to tell me about available accommodation up for rent. She’s a blessing to your organisation.

Adekunle · 1 December 2024

5/5

Google

Outstanding customer service!!! Brilliant team work!! Thanks Ellie, Nikki and Jess!!! Highly recommend!!!

Naiade · 2 June 2024

Agent replied · 16 June 2024

Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with Ellie, Nikki, and Jess. Your recommendation means a lot to us. Kelly & The Lettings Team

5/5

Google

Charley and the team at Robinson Michael and Jackson in Rainham were faultless! We were buying our first property and we were guided through the whole process from start to finish. Will definitely recommend this branch to others! Thank you very much! X

Amie · 2 October 2021

Agent replied · 2 October 2023

Thank you Amie! Let us know when you have done all the works and we will come and value it for you. Will bring the For Sale Board with us ;) Thanks for the review. Lee and the team

5/5

Google

Has to call this company today because they were holding a deposit for a tenant and I wanted it released as I am selling them the property. Spoke with Michaela who was really helpful and dealt with all my queries in a swift and professional manner. Would recommend.

Steve · 22 December 2025

4/5

Google

Very Efficient Service. Chased up when needed.

Julie · 8 March 2026

Agent replied · 8 October 2026

⭐️⭐️ Thank you for your feedback! We’re pleased to hear you found our service efficient and responsive. From Kelly & the Lettings Team ⭐️⭐️

5/5

Google

Switched to RMJ after having little success with a previous agent. There was no comparison, and the level of service was top notch. Constantly in contact with updates and quick to answer questions. Very friendly and professional company. I would highly recommendPositiveResponsiveness, Quality, Professionalism

Tony · 17 June 2021

Agent replied · 16 June 2024

Thanks Tony, we hope you and the family are enjoying the village life in your new home. Lee and the team

5/5

Google

Currently going through the process of buying my first property, all the team I have dealt with so far from the initial phone call to show interest in a property, to the viewings, and also the countless emails I've sent with my enquiries have been dealt with in a professional, kind and courteous manner. Also working alongside James Barfoot from MAB has been a godsend with applying for my first mortgage, always available to deal with and questions I've had regarding the whole process so far, he's been on the ball with getting everything that was needed to get a mortgage application submitted straight away. From a buyers perspective you hear so many horror stories of agents having no interest in the buyers, but I'm really hoping my first house buying experience goes against that grain! Keep up the good work guys, thanks!

Steve · 19 December 2024

5/5

Google

Many thanks to Libby, kelly, nikki and Liby for ensuring we had a fast process from viewing to agreement and move in could not of been any better Thanks again for all of the support

Zoe · 2 October 2022

Agent replied · 2 October 2023

Your very welcome Zoe, we wish you all the best in your new home. Kelly and the lettings team

5/5

Google

Super professional service. The team at Robinson Michael & Jackson have been great, despite the added Covid challenges, at this time. An extra thanks to Kelly Creed and her colleagues. Full marks for customer service.

Clive · 2 October 2022

Agent replied · 2 October 2023

Thank you for the review Clive. We look forward to working with you in the future. Kelly & The lettings team.

5/5

Google

Jess was very good and helpful over the phone , she helped answer all my questions

Rachel · 18 March 2024

Agent replied · 16 June 2024

Hi Rachel, Thank you for taking the time to share your experience! We're delighted to hear that Jess was very good and helpful over the phone, assisting you with all your questions. If there's anything else you need or if you have further inquiries in the future, feel free to reach out. We appreciate your positive feedback and look forward to helping you again.

5/5

Google

We chose Robinson Michael & Jackson because they were confident and knowledge about local market. They kept us informed throughout the process and attended all viewings on time. In comparison to other estate agents their website is well designed with detailed floor plans and video tour which are very useful. When you want to sell a property you need speed and efficiency that's what we have experienced with RMJ. Special thanks to Lee and Charlie.PositiveProfessionalism

OzgunD · 27 July 2021

5/5

Google

Great service from Liv, highly recommend

Hayden · 8 March 2026

Agent replied · 8 October 2026

Hi Hayden, Thank you for your kind feedback 😊 We’re delighted to hear that Liv provided … More

5/5

Google

A big thank you to Jo Bosworth, we purchased our 2nd buy to let property through her and it was a much smoother process than our first experience. Efficient, friendly and each time I phoned it was never any bother. Thank you so much, please keep an eye out for another for us!!! Best wishes, Soph & Callum

Callum · 26 June 2024

Agent replied · 22 June 2024

Thank you, Sophie and Callum, for your fantastic review! We’re thrilled to hear that your experience purchasing your second buy-to-let property through Jo Bosworth was smooth and efficient. Jo takes great pride in providing friendly and hassle-free service, and it’s wonderful to see her efforts appreciated. We’ll definitely keep an eye out for more opportunities for you. Thanks again for your trust and kind words!

5/5

Google

Great service from the Sales team in Rainham, Izabela and Jamie have been fantastic, keeping me updated with how The property Market is and making sure im viewing The Best of The Best properties!

Gomez · 2 October 2022

Agent replied · 2 October 2023

We know the hottest properties are going before they go on the property portals. We deal with the best of the best properties and we match them to the best of the best buyers! So glad to work with you. Lee and the team

5/5

Google

We sold our property with RMJ Rainham branch .They were professional, knowledgable and responsive. A big thank you to Charley Germaney who was proactive , quick to respond and lovely to talk to .

Orange · 2 October 2022

Agent replied · 2 October 2023

Thank you for the review Ann, we wish you all the best in your new life in Devon. Lee and the team

5/5

Google

Nina Nash(Sales Progressor) was extremely helpful for us in owning our dream home. She did her best in speeding up the whole process and liasing with the seller from time to time for updates. Moreover she calmly listened to all our concerns and queries and made sure all of those were addressed appropriately. We Strongly recommend her and the whole team

Sa · 27 April 2024

Agent replied · 16 June 2024

Dear Sa J, Thank you very much for taking the time to share your experience with us, especially highlighting Nina Nash's exceptional service as our Sales Progressor. We're thrilled to hear that Nina played a pivotal role in helping you acquire your dream home. It's wonderful to know that she went above and beyond to expedite the process and maintain clear communication with the seller on your behalf. Nina's dedication to addressing your concerns and queries with patience and diligence is a testament to her commitment to providing outstanding customer service. We're fortunate to have her on our team. Your recommendation means a great deal to us, and we sincerely appreciate your kind words. Should you ever require assistance in the future or have any further questions, please don't hesitate to reach out. We're here to help

5/5

Google

I had the best experience with the team! Jess, Ellie and Stacey are all amazing!!! They couldn't do anymore to help us find our new family home! I would recommend these lovely ladies to anyone needing help with all their moving needs! ❤️X All so helpful and friendly, very quick turnaround! Fab team!! Thank you all so much! ❤️

Rebecca · 2 June 2024

Agent replied · 16 June 2024

Thank you for your wonderful review! We're thrilled to hear that Jess, Ellie, and Stacey provided you with the best experience and went above and beyond to help you find your new family home. Your recommendation means a lot to us, and we're delighted that you found our team helpful, friendly, and efficient. We appreciate your kind words and are here for any future moving needs you may have. Best regards, Kelly & The Lettings Team

5/5

Google

Great service - I have nothing but praise for the way that the staff at RMJ have dealt with the sale of our property. We bought our house through them and knew they were the right people to help us move on to our next home. Every part of the process was made as easy as possible by the team. From the initial valuation, drafting the particulars all the way through to a often times stressful exchange, the team have been nothing but kind, professional and diligent in their work. I could not recommend them highly enough and if I was to ever sell a property in the Medway area again, RMJ would be my only choice. To the team in Rainham - thank you once again for everything you did to get the move over the line!

Dan · 6 December 2022

Agent replied · 2 October 2023

Thanks for the great review Dan. We certainly had a challenge getting the exchange over the line! Look forward to seeing you on on moving day. Lee and the team

5/5

Google

After finding the thought of buying my first property quite daunting, I can not express how much of a joyful experience Robinson Micheal and Jackson have made this for me. Learna in particular made me feel very at ease throughout the whole experience with regular updates and never hesitating to reply to any questions I had with efficiency and clarity. I could not recommend this company more and look forward to the rest of my journey with this team!

Megan · 5 January 2023

Agent replied · 2 October 2023

Thank you for the great feedback Megan, Learna will be over the moon! Lee and the team

5/5

Google

Nikki, Libby and Stacey made the whole process from start to finish seamless with finding a tennant for our our property. They were informative and happy to answer any questions. Would 100% recommend - you guys made the process completely stress free.PositiveResponsiveness

Eden · 4 July 2021

Agent replied · 2 October 2023

Thank you for the lovely review Eden, we look forward to working with you in the future. Kelly & the lettings team.

5/5

Google

Izabela has been amazing! since the first call she truley listened and answered every question with a smile! she even secured me an incredibly low intrest rate for my mortgage

Fernado · 4 February 2023

Agent replied · 2 October 2023

Thank you for the review Fernado! Izabela will be delighted to read you feedback. Lee and the team

5/5

Google

It wasn’t bad at all

Moses · 8 March 2026

Agent replied · 8 October 2026

⭐️⭐️ Thank you for your feedback! We’re glad to hear your experience was positive overall. From Kelly & the Lettings Team ⭐️⭐️

5/5

Google

Great service and friendly service

Emma · 8 March 2026

Agent replied · 8 October 2026

Thank you so much for your lovely feedback, Emma! 😊 We’re so pleased to hear you had a great experience and found our team friendly … More

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Robinson Michael & Jackson Rainham won awards at EA Masters in two years, most recently 2022.

EA Masters winner in two years: 2021, 2022.

EA Masters by year, 2021 to 2022

Source: EA Masters winners lists, as published, linked by year.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

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Questions about Robinson Michael & Jackson Rainham & Gillingham

Has Robinson Michael & Jackson Rainham & Gillingham won any awards?

Yes. Robinson Michael & Jackson Rainham & Gillingham won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Rainham and Gillingham branch at EA Masters 2022, and 1 other industry award since 2021.

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