Every review we hold for the Rainham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCouldn't speak more highly of everyone we dealt with while renting a property using Robinson Michael & Jackson. Both Kelly and Libby were extremely helpful in assisting us with all our inquiries and any questions we had during the process. The entire process was very quick and they did everything they could to help us move in as soon as possible.
Would recommend them in a heartbeat, thanks again!
Rory · 6 March 2023
Agent replied · 2 October 2023
Hi Rory, i am so pleased we could get you both in quickly! We hope you are both very happy there :) Kelly & The Lettings team.
★★★★★ 5/5
GoogleI just want to give total thumbs to Katie very lovely and very professional during my view date .She was very composed calm and very attentive to respond to my queries.
Evans · 18 June 2026
Agent replied · 23 June 2026
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Katie was calm, professional, and attentive during your viewing, and that she was able to answer your queries with care. We really appreciate your kind words and … More
★★★★★ 5/5
GoogleGreat viewing hosted by Sophia who was very knowledgeable and helpful, letting us take our time
Gary · 27 September 2026
Agent replied · 30 September 2026
Thank you so much for your lovely review, Gary! 😊🌟 We’re delighted to hear that you had such a great viewing with Sophia and found her knowledgeable, helpful and welcoming throughout. … More
★★★★★ 5/5
GoogleI would strongly recommend Robinson Michael & Jackson Rainham if you are looking for professionalism, great customer service and simply a positive experience all round. I would like to thank Kelly and Jessie especially for helping us and making the process nice and simple. You have a great team guys!
Leah · 2 June 2024
Agent replied · 16 June 2024
Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Robinson Michael & Jackson Rainham. Your kind words about our professionalism and customer service mean a lot to us.
Kelly and Jessie are delighted to have been able to help you and make the process simple and smooth. We truly appreciate your recommendation and are grateful to have such a great team.
Best regards,
Kelly & the Lettings team
★★★★★ 5/5
GoogleScott really helped me out today he helped me learn about buying my first house :)
Sarah · 26 September 2026
Agent replied · 30 September 2026
Thank you so much for your lovely review, Sarah! 😊🏡 We’re delighted to hear that Scott was able to help you understand more about buying your first home. … More
★★★★★ 5/5
GoogleThis young man is an extremely helpful young man goes over and above to be helpful. A pleasure dealing with him.
Would certainly be happy to do business with Ben again
Rick · 16 June 2026
Agent replied · 18 June 2026
Thank you for your fantastic review, Rick! 😊
We're delighted to hear that Ben went above and beyond to help and made the … More
★★★★★ 5/5
GoogleHad a lovely viewing today with Ruby in Rochester! Very helpful and friendly. Made us feel very comfortable. Would highly recommend this agency.
Katie · 11 August 2026
Agent replied · 13 August 2026
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear you had such a positive viewing experience with Ruby in Rochester. It’s great to know she was helpful, friendly and made you feel comfortable throughout. We really … More
★★★★★ 5/5
GoogleAmazing! Completed our viewing with Katie. So polite and answered all our questions clearly and also helped us with some blocks that we had. The help we received after the viewing was just as good. Couldn’t have gone any better thank you so much!
Lauren · 8 March 2026
Agent replied · 8 October 2026
⭐️⭐️ Thank you so much for your wonderful feedback! We’re delighted to hear that Katie made your viewing such a positive experience and was able to answer all your questions clearly. It’s great to know the support after the viewing was just … More
★★★★★ 5/5
GoogleThe team is super attentive, considerate and understand the stress of property searching. Thank you Jess and Jo for all your support, you're doing a fantastic job👍 …
Jo · 8 March 2026
★★★★★ 4/5
GoogleSale of property during covid and 3 lock downs.
Unfortunately lost 2 buyers due to personal circumstances around covid as progress on purchase during this time was slow.
Agents were able to immediately find buyers and kept me up to date at each stage.
My particular thanks to staff in locating buyers in particular thanks to Charley Germaney who made exhaustive enquiries on my behalf to try and progress matters in these uncertain times.
Diligent, diplomatic and professional.
All staff should be commended for their efforts.
Jean · 2 October 2021
Agent replied · 2 October 2023
Thanks for the review Jean, we definitely had a few challenges to get this through to completion for you! Pleasure to assist you on your second property through us. Always here if you need, Lee and the team
★★★★★ 5/5
GoogleI recently bought my house through the Rainham branch of RMJ.
The service we received was utterly superb! RMJ and in particular Charlie at the Branch were really on the ball, proactive, and no question was too small.
Communication throughout was exceptional.They were always polite and helpful, and while we had a difficult sale and purchase for other reasons, Charlie was always available and helped us chase solictiors and get things done. She stood by us all the way.
5 Star all the way!!!
Tony · 2 October 2021
Agent replied · 2 October 2023
Thanks for the review Tony, with all the pressures of the stamp duty deadline and the new build company at the top of the chain, this was definitely a difficult one to manage. Our Charley was determined to make this happen and kept the difficult solicitor in the chain on track as much as she could to make it in time. We wish you every happiness in your new home. Welcome to Rainham! Lee and the team
★★★★★ 5/5
GoogleLee Franklin and his team at RM&J in Rainham were professional and proactive both in marketing our house and then following up and chasing throughout the conveyancing process. Our sales negotiator, Charlie Ditch, offered sound advice both in pricing our house and on our offer for the new one, and Lee & colleague Charley Germaney maintained contact with all others involved in the deal and helped drive the process forward.
Although everyone always thinks about estate agents selling the property, it became clear how important it is to work with one who does the background work thoroughly; both qualifying potential buyers properly before introducing them (especially in current COVID times when you only want people who are serious and realistic buyers in your home) and following up throughout the legal process once offers have been accepted. RM&J did all of this well, and kept us up-to-date with progress.
From first putting our house on the market to moving took a little under 4 months, which - although we had a few moments on the way! - is pretty good for a property chain in England. We're pleased to be in our new house and would like to thank RM&J Rainham for their help in achieving that.
Christopher · 2 October 2021
Agent replied · 2 October 2023
Thanks for the review Christopher! Its kind of you to acknowledge the different stages, from the valuation, to viewings, offers and financial qualification! Then the fun really begins with the sales progression. As you said, we had a few moments, but we got there in quick timescale. Glad you are happy in your new home! Lee and the team (ps I hope your post is now redirected!)
★★★★★ 5/5
GoogleWe applied to rent a property that was advertised by RM&J and all was going smoothly. However, when issues arose, Nikki Eke and Kelly Creed went above and beyond to find us another suitable property and rushed us through so that we could move in as soon as possible. We cannot thank them enough for all the hard work they have put into getting us where we want to be. Would highly recommend, and we can guarantee a great service if they were ever needed again in the future. Thank you! :)
In particular, the online Portal is an exceptional tool to organise referencing and upload important documents.
Janine · 2 October 2021
Agent replied · 2 October 2023
Thanks for the review Janine!
★★★★★ 5/5
GoogleWe recently chose RMJ to sell our house and were definitely not disappointed that we did. Right from the start Charlie D was outstanding, from the initial valuation meeting through to marketing and selling our property (super quickly!), he went above and beyond. Very helpful, knowledgable and honest about the whole process which was totally refreshing. He maintained a good, professional yet friendly rapport with us throughout and keep us fully informed.
There were various issues within the chain along the way but Charley G again kept us well updated and regularly chased everyone involved - buyers, sellers, solicitors, other agents - she was brilliant!
Now we are successfully at the end of the process and couldn’t be happier. Everything was well managed and dealt with swiftly and this is in no small part down to RMJ. Wouldn’t hesitate to recommend them to everyone and we wouldn’t use anyone else in the future.
Helen · 2 October 2021
Agent replied · 2 October 2023
Thank you Helen, we are so happy to have helped you move. You have been a dream to work with, taking on all our advice and been great at communication. See you on moving day! Lee and the team
★★★★★ 5/5
GoogleWe purchased a house that was being sold by Robinson Michael and Jackson.
We were very happy with the service we received from RM+J. Ryan and Charley were especially helpful. They kept us updated during the purchase and they were happy to answer all our emails and questions. We would use them for the sale of our property in the future. They went above and beyond to help hurry along our purchase, we would choose them as our selling estate agent next time.
Great customer service all round!
Rosa · 2 October 2021
Agent replied · 2 October 2023
Thank you Rosa! We had to be a bit creative with the solicitors to keep this one together! Glad we got it over the line for you! Enjoy the new property. Lee and the team
★★★★★ 5/5
GoogleStarting from the first contact with Jessica Pender during our inspection tour, her mannerism and professionalism speaks volumes about the RMJ ethos. …
Segun · 10 August 2026
Agent replied · 8 August 2026
🌟🌟 Thank you so much for your 5-star review! 🌟🌟 We’re delighted to hear that Jessica and Stacey provided such a professional and responsive service. From Kelly & the Lettings Team …
★★★★★ 5/5
GoogleOutstanding professional service from Robinson Michael & Jackson in Rainham in the sale of my father’s house.
Despite much interest, and offers, which fell through, their perseverance in …
Jeff · 30 June 2026
Agent replied · 26 June 2026
Thank you for your wonderful review, Jeff! 😊
We're delighted to hear that you received outstanding service from the team at … More
★★★★★ 5/5
GoogleThank you to RMJ for the level of professionalism and quality in buying our new house. Things moved faster than we ever thought. Thanks to Charley, Ryan and Emma who were involved at one point or the other in the process. They were helpful in advising us and providing information as at when needed. I have no reservations in recommending the company.PositiveResponsiveness, Quality, Professionalism, Value
Ayomikun · 17 June 2023
Agent replied · 16 June 2024
Than you so much for the review Ayomikun, we hope you enjoy your new home. Lee and the team
★★★★★ 5/5
GoogleJess was a lovely estate agent who showed me the property at Tanker hill. She explained the situation of the owner of the home very clearly and explained the well-maintained house/features. I would be happy to have her help in the future.
Tt · 10 October 2024
Agent replied · 24 October 2024
Good Afternoon,
Thank you for your fantastic review! We're glad to hear that you found Jesses local knowledge valuable and that working with us was a pleasure. We truly appreciate your feedback!
★★★★★ 5/5
GoogleScott really helped me out today, he actually listened to what my requirements are, lovely guy
Charlotte · 23 September 2026
Agent replied · 30 September 2026
Thank you so much for your lovely review, Charlotte! 😊🏡 We’re delighted to hear that Scott was so helpful and, most importantly, took the time to really listen to your requirements. … More
★★★★★ 5/5
Googleellie has been amazing helpful and super knowledgeable with letting my place. she showed me everything i needed to know and made me feel confident in letting
Kieran · 11 July 2026
Agent replied · 14 July 2026
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Ellie has been so helpful and knowledgeable throughout the process of letting your property. It’s great to know she took the time to explain everything clearly … More
★★★★★ 5/5
GoogleJust wanted to say a big thank you to Nikki, Elle, Stacy and Kelly @ RMJ for making the whole process of renting out our property. Their service was prompt and clear from the start. The property was let out in less than a week. Amazing team work by all. Definitely will be recommending them to friends and family.
Shakil · 7 November 2023
Agent replied · 28 November 2023
Thank you for the lovely review Shakil, we look forward to orking with you in the future! Kelly & The Lettings team.
★★★★★ 5/5
GoogleThank you so much to Kelly and the team for completing the tenancy agreements for our tenants! Kelly has been amazing through the whole process with us as landlords and was helping our tenants every step of the way with the agreements! We was always updated which was much appreciated that I was never calling them asking for updates! Will definitely be using again in the very near future, thanks again Kelly!
Sarah · 2 October 2022
Agent replied · 2 October 2023
Thanks for the lovely review Sarah! We look forward to having a long term relationship with you and will look after your property portfolio. Kelly and the lettings team
★★★★★ 5/5
GoogleThe best customer service I’ve had in a while by Scott, top man 🙏 …
Waziri · 26 September 2026
Agent replied · 30 September 2026
Thank you so much for your fantastic review, Waziri! 😊🌟 We’re delighted to hear that Scott provided such great customer service and made such a positive impression. … More
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