Trusted Agent profile · Rainham
Verified
★★★★★
1,947 reviews across 2 platforms
17 High Street, Rainham, ME8 7HX
Part of Robinson Michael & Jackson, see every office.
Robinson Michael & Jackson's office in Rainham, at 17 High Street, is rated 4.9 out of 5 across 1,947 reviews on two platforms, including 1,946 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of seven awards Robinson Michael & Jackson won in 2026.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Rainham office, from every platform, shown as written. First names only.
5/5
GoogleJess was amazing with securing us a viewing at short notice - thank you for all your help ☺️
Thank you so much for your lovely feedback, Aimee! 😊 We’re delighted to hear that Jess was able to secure your viewing at short … More
5/5
GoogleDan was amazing.. very professional, patience and confident in what does.
Thank you for your wonderful 5-star review, Jackie! ⭐️ We’re delighted to hear Dan was amazing and provided such a professional service 😊 His patience, confidence, and dedication are qualities we’re very proud of, and he’ll be thrilled to … More
5/5
GoogleIf I can give more than 5* I would. Ellie was super amazing from start to finish, from the viewing to after moving in, her and her team were very patient through the documentation process as that might take a lot longer than expected in some cases. I just want to say thank you for making my exprience with Robinson Michael &Jackson such a pleasant one, it gives me hope that the landlords could me just as nice and pleasant. God bless you all for your hard work 🙏🏾
Thank you very much for your kind words, i will pass the lovely feedback back to Ellie - Kelly & the Lettings Team
5/5
GoogleKatie was absolutely amazing very helpful and answered all my questions and put me at ease! Thankyou Katie!
⭐️⭐️ Thank you so much for your lovely feedback! We’re delighted to hear that Katie was so helpful, answered all your questions, and made you feel at ease throughout. … More
5/5
GoogleGreat service, with actual people that want to work with you and sell your property. The marketing is precise describing and showing my property with professional photos. We were asked to view a draft brochure via email by Marie before going live, and we were blown away! Let's get the viewings started 😃 …
Thank you so much for your fantastic review! 😊 We're delighted to hear that you've had such a positive experience with our team. It's great to know that you appreciated the professional photography and marketing, and we're especially pleased that Marie's draft brochure exceeded your expectations! 🏡✨ Thank you for putting your trust in us. We're just as excited as you are to get the viewings underway and will be with you every step of the way! 😃 Ryan and The RMJ Team
5/5
GoogleEmma was really helpful showing us around a property. She was able to answer questions that we had and was very friendly!
Thank you so much for your lovely review, Megan! 😊 We’re so pleased to hear that Emma was able to help you during your property … More
5/5
GoogleAn incredibly friendly team with a strong support system that truly goes the extra mile. Thank you James and team 😊 …
Thank you so much for your wonderful feedback, Azuka! 😊 We’re delighted to hear that you felt supported and experienced the extra effort … More
5/5
GoogleDan was a great help today whilst showing us around a property. Super friendly and gave us lots of useful information! 10/10
Thank you so much for your fantastic review, Thomas! 😊 Dan will be delighted to hear your kind words. We're really pleased he was able … More
5/5
GoogleI enquired about a property as a potential HMO, Adam very quickly followed up on my enquiry to get me a viewing booked in. Adam was very professional and also found other properties he believed i would be interested in so I could save some time and view them back to back. This is my first interaction with this estate agents, no complaints so far 🙂
Hi Kerry 🌟 Thank you for such a positive review based on your experience with Adam , He will be thrilled with your positive review. if you do need anything further do not hesitate to reach out. Many Thank The RMJ Team.
5/5
GoogleDan is very friendly and helpful, thank you for your good service
Thank you for your lovely 5-star review, Wilma! ⭐️ We’re so pleased to hear Dan was friendly and helpful throughout your experience 😊 Thank you for your kind words and support! … More
5/5
GoogleWe had a great experience selling with RMJ through the entire process. Initially we were recommended by a friend who had recently sold through RMJ and had a good selling experience, pleased to say we had the same! Ryan did a thorough and professional job taking us through our valuation, which had a good basis of research and gave a clear 3 point valuation. Ryan and the team also did great work with the marketing, Ryan's photos and walk through video looked super and he also helped with advice for getting us ready for the photos to get the house/garden looking its best. Really liked the clear and succinct nature of the advert, minimal on throwaway sales jargon (IMO this makes me feel like an agent is trying too hard, potentially to mask issues) and based on facts. The team did a good job of managing viewings, always prompt to get in touch when there was interest and never missed out on getting a potential buyer booked in. I'd say an area for improvement for us was the viewings. We had a couple without us present and then a few with us still in the house and so could over hear parts of conversations. It was clear the person facilitating the viewings was inexperienced, which is fine but we would have liked to see improvement which wasn't necessarily the case. They didn't seem overly prepared as often didn't point out the key selling points of the house, I understand you'd want to leave buyers alone when looking around but really would've expected more sales effort. E.g. little details that would help with interest, like mentioning the bathroom was less than 6 months old, we were staying in the area as liked it so much, south facing garden, primary school and shops nearby etc. The viewings were still conducted in a professional manner and didn't hamper our sale, I just think a bit more effort and attention to detail here may help tip the balance. We were also a little surprised in the lack of potential houses for us to buy being fed through to us. In the end, the other Medway RMJ branches actually organised more viewings for us and we had to identify the houses we liked ourselves. I'm not sure if it was just unlucky that they had few properties on their books that fitted our needs but there were definitely occasions we were told about houses coming to market but then had no follow up. Where RMJ really earned their commission for us was the management of our marketing to maximise online views (making sure the advert was complete and timed well for release online) and negotiation. Ryan was very good at understanding our sales stance/needs and facilitated the negotiations with our potential buyers in a pain free way. He gave open advice throughout and we felt confident with our asking price and chances of selling. In the end, we sold in less than a month. Another part of the service we were very happy with was using their recommended solicitors (Cook Taylor Woodhouse) who were excellent and also integrate well with the RMJ team, who have access (if you choose to) to the solicitor's online document portal which helped with the latest status, clearing blockages and keeping our buyers in the know. RMJ's sale progressor Nina along with Kayleigh also did an amazing job to help keep everything moving, chasing both sides of the chain and keeping us up to date all the way from the point of sale up to completion day (which went extremely smoothly). Nina was always quick to respond to our emails/calls and passed information efficiently between us and our buyers in a professional way, which helped remove a lot of our anxiety. We were on the fence for a while about deciding whether or not to use an estate agent for our sale and honestly RMJ were worth it. We came to market at a tricky time with mortgage rates impacting the number of buyers and weakening the sellers' position. However, I believe RMJ earned their worth by providing the extra attention to detail (marketing) and support (negotiation, large local network, sales progression team). Very happy we decided to use RMJ. Thank you all who helped make our sale possible!
Hello Gareth, Thank you for such a detailed and thoughtful review of your experience with RMJ. We genuinely appreciate your feedback and are thrilled to hear that you had a great selling experience overall. We're glad Ryan and the team were able to guide you through the entire process with professionalism. Your constructive comments regarding viewings and potential houses have been duly noted, and we'll certainly use this feedback to improve our services. It's fantastic to know that RMJ played a pivotal role in maximizing online views, negotiating effectively, and ensuring a smooth progression from sale to completion. We're also pleased that our recommended solicitors and the sales progression team contributed to a positive and stress-free experience for you. We truly value your trust in RMJ, and we're honored to have been a part of your successful sale. If you ever have further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing RMJ, and we wish you all the best in your future endeavours!
5/5
GoogleBen was fantastic to deal with, highly recommend
Thank you for your lovely review, Tara! 😊 We're thrilled to hear that Ben was fantastic to deal with and that you'd highly … More
5/5
GoogleHighly recommend these agents! Learna and the team were brilliant.
Thank you for your wonderful review and recommendation! We're thrilled to hear that Learna provided such a positive experience. … More
5/5
GoogleLearna was amazing she dealt with us so well.
Thank you for your 5-star review, Miles! ⭐️ We’re delighted to hear Learna was amazing and looked after you so well throughout your experience 😊 We’ll be sure to pass on your lovely feedback to her. … More
5/5
GoogleLiv was one of the most welcoming Agents, answered any questions and had such positive energy
Thank you so much for your lovely feedback, Amina! 😊 We’re delighted to hear that Liv made such a positive impression with her welcoming approach and energy. It’s great to know she was able to answer all your questions and make your experience enjoyable. 🏡✨ We’ll be sure to pass your kind words along to her. If there’s anything more we can assist you with, please don’t hesitate to get in touch. Ryan & The RMJ Team
5/5
GoogleThank you Ryan for everything you’ve done to help me achieve my dream❤️
Thank you so much for your lovely review, Charlie! ⭐️ It truly means a lot to hear that we could help you achieve your dream ❤️ We’re so pleased to have been part of your journey and wish you all the very best moving forward 😊 … More
5/5
GoogleSophia was very helpful.
Thank you for your review, Oscar! 😊 We're so pleased to hear that Sophia was very helpful. We'll be sure to pass on your kind words to her, she'll really appreciate the feedback! ⭐ Thank you for choosing RMJ, and we wish you all the best. 🏡 Ryan and The RMJ Team
5/5
GoogleI want to use this medium to appreciate Lucy for coming through for me as pertaining my recent request. It was a pleasant experience I had in terms of communication and efforts to ensure my request is well understood by my landlord and it …
⭐️⭐️ Thank you so much for taking the time to leave such lovely feedback! We’re delighted to hear that Lucy was able to help with your recent request and made sure your concerns were clearly communicated to your landlord. It’s fantastic to … More
5/5
GoogleMichaela was really helpful dealing with all of my queries
⭐️⭐️ Thank you for your kind feedback! We’re really pleased to hear that Michaela was so helpful in dealing with all your queries. From Kelly & the Lettings Team ⭐️⭐️
5/5
GoogleOlivia is very helpful to find us our first property. She listens to our needs and tries to accommodate them.
Hi Retchel, Thank you so much for your lovely review 😊 We’re delighted to hear that Olivia … More
5/5
GoogleWe've been to see James for mortgage advice twice now, on recommendation from a friend, and would highly recommend. James is very approachable and friendly, has a brilliant knowledge and advice, and regularly checks in and keeps in touch to ensure everything is going smoothly. Will definitely continue returning to James and the rest of the team for future mortgage advice and house moves.
Hi Hannah, 🌟 Thank you for the great review! We're glad James has been helpful and approachable in guiding you through your mortgage needs. We look forward to working with you again in the future! Many Thanks The RMJ Team
5/5
GoogleI recently experienced first-class service at the Rainham branch, where the team’s professionalism truly stood out. At the forefront was Nina Nash, a Sales Progressor whose exceptional professionalism, proactive approach, and promptness in responding to emails were simply remarkable. Nina handled my case with such expertise and grace. Her patience and attentiveness to my myriad of questions were extraordinary, never once making me feel burdensome. Nina’s seamless coordination of the transaction and her constant reassurance gave me an unwavering confidence that everything was under the best care. Her exemplary performance is a testament to what makes a great estate agent in this era where communication and customer experience are paramount. Nina Nash is not just a credit to her profession; she is the embodiment of excellence in real estate service delivery.
Thank you so much for your glowing review and kind words about your experience at our Rainham branch! We are truly delighted to hear about the first-class service you received and how Nina Nash, our Sales Progressor, stood out with her exceptional professionalism and proactive approach. Nina is indeed a valuable member of our team, and we're thrilled that her expertise, grace, and promptness left such a positive impression on you. Your description of her as an embodiment of excellence in real estate service delivery is truly heartening. We appreciate your trust in us and your generous words. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out. Thank you once again for choosing us!
5/5
GoogleThe Team at Robinson Michael & Jackson were extremely professional, friendly and very efficient. Their professionalism meant that my sale progressed smoothly with no delays or setbacks. Right from the start (at valuation) Lee made sure that I achieved the best price that I could achieve in these uncertain market conditions on his great knowledge of the local market. The Sales Progression Team, particularly Nina kept me informed of the progress of the sale at every turn. I would most definitely recommend Robinson Michael & Jackson to anyone wanting a professional and reliable estate agent to help them through the sale of their property. Thank you so much for all your hard work Team!
Thank you for taking the time to share your positive experience with Robinson Michael & Jackson! We are thrilled to hear that our team provided you with professional, friendly, and efficient service throughout the entire process. Lee and Nina, along with the rest of our team, are dedicated to ensuring a smooth and successful sale for our clients. We're delighted to know that Lee's expertise in the local market and Nina's excellent communication skills made a positive impact on your experience. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you with the sale of your property. If you ever have any further needs or questions, please don't hesitate to reach out. Thank you again for your kind words and trust in our services!
5/5
GoogleMichaela has been an incredible property manager. Helped with all my queries and was very friendly
⭐️⭐️ Thank you so much for your kind feedback! We’re delighted to hear that Michaela has been so helpful. From Kelly & the Lettings Team ⭐️⭐️
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Yes. In The Trusted Agent 2026 awards: Robinson Michael & Jackson, Rainham won Platinum; Robinson Michael & Jackson, Gravesend won Platinum; Robinson Michael & Jackson, Strood won Platinum; Robinson Michael & Jackson, Walderslade won Platinum; Robinson Michael & Jackson, Maidstone won Platinum; Robinson Michael & Jackson, Chatham won Gold; Robinson Michael & Jackson, Sittingbourne won Gold.
Send Robinson Michael & Jackson Rainham & Gillingham a message.
