237 reviews from sellers, from every platform, shown as written. First names only.
★★★★★ 5/5
The Trusted AgentHouse network excell
The service was excellent I thought, from the first visit, to the photographer, to the customer service agents. Communication was also excellent (given it was online), as the staff were fully informed by their systems, called within minutes when information had changed and my personal customer service rep always called back when unavailable. Viewings began within a week and an offer made in less than a month, they made this part of the moving process very smooth.
Paul · 1 June 2015
Agent replied · 1 June 2015
Hi Paul,
Thanks for taking the time to write this review. We make a big statement about our customer service levels prior to our clients purchasing one of our packages, so to hear a testimonial that pointing this out is great!
Thank you for using our services and we hope to cross paths again in the future.
Kind regards,
Ashley Elley
Head of Customer Experience
★★★★★ 5/5
The Trusted AgentExcellent service.
Very good service from start to finish. Later opening hours made it very easy to get in touch with them and we had very prompt feedback. We have friends who are trying to sell their houses with traditional agents and are not getting anywhere near the feedback that we did - it really helped us to prepare for following viewings. We sold the house in 8 days and would definitely use them again should we move..
Danielle · 7 December 2015
Agent replied · 3 March 2016
Hi Danielle,
Many thanks for your kind review,
House Network are now open 24/7 to make sure that every enquiry, whether at 7am or 11pm is dealt with. You would be surprised how many we receive late at night!
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted AgentVery Helpful
I can't rate Housenetwork highly enough, they are so much easier to deal with than you high street agents, they were always really efficient, kept us up to date with things and quick to respond, not to mention a fraction of the cost of the high street agents! I wouldn't hesitate to recommend Housenetwork to my friends.
Sarah Moxham
Sarah · 12 September 2016
★★★★★ 5/5
The Trusted AgentInternet service win
Well worth using. Very efficient, competent and kept one informed throughout the selling process. Would recommend. The lower charges compared with conventional estate agents is another reason to use HouseNetwork
I saved around £4350 (based on 1.5% agent commission). I did not ask Housenetwork to provide a valuation although I did realise my asking price within
£5K. They set out to obtain feedback from viewers asap which is always helpful..
Steve Pond
Steve · 31 May 2015
Agent replied · 1 June 2015
Hi Steve,
Thanks for taking the time to write this review. We aim to bring the vendor in on the sale process and keep you informed throughout, this way we minimise any strain on the relationship between buyer and seller and achieve a higher successful sale rate.
Kind regards,
Ashley Elley
Head of Customer Experience
★★★★★ 5/5
The Trusted AgentFantasic Service
Using House Network was a great decision. They were helpful throughout my property sale, from their initial visit to the property to value and take photos right through to chasing up solicitors to get through to exchange and completion. Not only do they offer a significant saving over high street estate agents but their service is straight forward, honest and reliable. I am now reccommending to friends and family.
Ben · 2 April 2016
Agent replied · 12 April 2016
Hi Ben,
Thank you for writing such a great review.
I am not sure what we can say here as it seems as if the team have covered all the bases, I suppose all I can say is thank you for choosing our services and I do hope that we cross paths again at some point in the future.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted AgentVery Friendly and very efficient - would use again!
I used House Network to sell my property and found that everything with my sale went through fine, I found all the staff friendly and efficient. I couldn't fault House Network any where with the service they provided. To add on to things House Network's communication with me was very effective and any issues were followed up immediately and dealt with and I was kept informed at all times.
Paul · 11 February 2016
Agent replied · 3 March 2016
Hi Paul,
Thank you for your great review.
One of the biggest criticisms of local agency is that your agent never gets back to you. We aim to completely remove this problem by not only giving you your own Premier Negotiator, but also offering differing ways of reaching us such as our inbuilt messaging system, live chat, phone and or course email. We pride ourselves on customer service and have won awards for our high levels.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted AgentGreat service....great savings !
Do not hesitate to choose House Network, the property sold in 10 weeks. The service was excellent throughout.
I had many viewings...all arranged at my convenience and received feedback from them all.
Any queries or problems were dealt with immediately by my negotiator or another member of the team.
Progress and updates were regular and frequent.
An effective and professional service that saved me hundreds of pounds !
Jacqueline · 13 April 2016
Agent replied · 22 April 2016
Hi Jacqueline,
Many thanks for taking the time to write this review.
We are always grateful that our customers do this, and this testimonial is testament to all the hard work our staff put in to every single client.
Hopefully we cross paths again at some point in the future.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted AgentGreat experience from start to finish...
I have nothing but praise for House Network and the service they provided when selling my property. My house was listed within 2 hours on sites like Zoopla and Rightmove, and i had viewing requests the very next day. All of the HN staff were efficient and friendly and i was kept updated every step of the way. Great that i saved some money too! Thanks House Network!
Gabriella · 7 December 2015
Agent replied · 3 March 2016
Hi Gabriella,
Thank you for writing this kind review.
We aim to get you off the ground quickly, and if you have taken the decision to sell we aim to have the property online and available within 48 hours of your local property agent visit.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted AgentExcellent sevice
When you sell your house it's not what you think of the service, it's what your purchaser thinks. I was very pleased with the comment that my purchaser made about how good and efficient Sian the sales negotiator was and how she kept him informed all of the way to completion.
Craig · 2 December 2016
★★★★★ 5/5
The Trusted AgentExceptional service and value for money
We had constant communication throughout and had a great personal negotiator, which made things a lot easier. The ability to look at our web statistics really impressed us and it was great to get feedback after viewings. Excellent value for money, a large saving compared to high street estate agents, will and have already recommended to our friends. Property sold within 3 months after 7 viewings.
Anthony · 1 November 2015
Agent replied · 3 March 2016
Hi Anthony,
Thank you for taking the time to write this review.
Communication is key to a successful transaction, we appreciate this which is why we offer a money back guarantee if we fail in our obligations to you.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted Agentexcellent service
The service was first class and it couldn't be faulted. From the initial introductions and photographs, we were provided with regular updates, regarding potential buyers, offers and finally the selling process with solicitors. We didn't have to chase once for any information. House moving is stressful enough as it is, so to take out this complication was a great relief. Thanks to all involved at HouseNetworks
Phil · 5 October 2015
Agent replied · 3 March 2016
Hi Phil,
Thanks for writing this great review!
We like to think that we are doing a great job, however when we receive a testimonial such as this it proves we are doing a good job.
We hope to do business with you again at some point in the future.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted AgentHouse network Service
Great way to sell your house, constant feedback unlike local estate agents who are hostile when you say you are using House network, don't know why anyone would use a local estate agent and who goes into a shop these days anyway. All the scare stories that I encountered from local agents are simply not true because they know they cant compete on service or price
Tony · 4 August 2015
Agent replied · 2 March 2016
Hi Tony,
Many thanks for taking the time to write this great review. Many local agencies are concerned about the threat we pose, and instead of talking up their own stats etc, they choose to negatively talk down the competition (counter productive if you ask us!). Needless to say we are confident in the product we offer and the very fair price of £699 that we offer it at.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted AgentFast, efficient and great value!
Excellent service. My property sold within 2 weeks and any enquiries I had were answered quickly. Viewings were organized efficiently and great communication. I couldn't recommend them highly enough. I achieved a better price than I imagined for my property for a fraction of traditional estate agents prices!
Clare · 23 August 2016
★★★★★ 5/5
The Trusted AgentHouse Marketing Made Simple
This is definitely the way forward for marketing your home. I had my house on the market with House Network for just 1 week and I had 3 viewings and an offer which was subsequently accepted. I am really pleased with the communication from House Network staff, so different from the High Street Estate Agents. Top class service at a fraction of the cost!
Gavin · 13 August 2015
Agent replied · 2 March 2016
Hi Gavin,
Many thanks for your great review. Our average amount of viewings to offer is currently 5.9, it seems as if you bucked the trend which is great to hear! We hope to do business with you again at some point in the future.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted Agentreally excellent service, really really great savings and no stress sale!
We have just sold our house though the Housenetwork and they have been fantastic. I would definitely recommend them to people. They saved us tens of thousands of pounds and were highly professional. The photos they took of our house were brilliant, they answered the phone promptly and dealt with queries quickly and efficiently. Never going to use a high street estate again!!
Esther · 7 December 2015
Agent replied · 3 March 2016
Hi Esther,
Many thanks for your kind review of our services,
On average our clients save £5,000 compared to using a High Street equivalent. Some might think this is at the expense of some of the services a traditional agent might offer, but this is completely untrue. We pride ourselves in our customer service and in 2015 we won best online agent at the national ESTAS. We have also been shortlisted for 2016 and are currently number 41 out of almost 15,000 Estate Agencies in the UK. We have one aim, and that is to be number 1.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted AgentHousenetwork are Brilliant
I thought that House Network was great, Everyone was very friendly and there was always someone at the end of the phone if I ever had any questions and by using Housenetwork is saved me a lot of money.. I recommend everyone to use Housenetwork.
Tina · 9 December 2016
★★★★★ 5/5
The Trusted AgentHouse Network exceeded by expectations as this was my first time using an online estate agent.
Title says it all. No hidden agenda's from these guys. Photo's were great - much better than I have seen from other online and high street agents.
Yes you need to do your own viewings but this can be a good thing. Also I personally recommended you exchange contact details with your buyer/seller and this made our journey a lot easier.
Richard · 4 April 2016
Agent replied · 12 April 2016
Hi Richard,
Many thanks for taking the time to write this review.
I am glad you had such a great experience! I will make sure that both Richard and Abigail are made aware of your comments.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted AgentHouse Network
House network came as a recommendation and I was not disappointed after using them. Right from the initial visit through to completion all the staff were friendly helpful and informed of our progress whenever I called for a update. This is the future of estate agency in my opinion. I Would definitely use House network services again. Paul L St Albans.
Paul · 26 November 2015
Agent replied · 3 March 2016
Hi Paul,
Thanks for the great review.
We are really happy with the fact that you came to us as a recommendation and that you are walking away happy to recommend!
Hopefully we do cross paths again in the future.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted AgentHN surpassed our expectations
We were a little dubious because of the huge difference in cost from a high street estate agent and HN but i cant understand how the high street estate agents can justify their commissions now that we have been through the process using both. You are a little more involved than you would be normally but that actually suited us.
Gary · 18 June 2015
Agent replied · 24 June 2015
Hi Gary,
Thanks for taking the time to write this review.
We are completely with you with your comments about how local agents justify their fees? We offer a professional service, with great communication and a proven track record for a fraction of the price, why pay thousands when you can pay hundreds?
Hopefully we will cross paths again at some point in the future.
Kind regards,
Ashley Elley
Head of Customer Experience
★★★★★ 5/5
The Trusted Agentvery pleased
We had no issues with house network from start to finish, very efficient and even though we only received an offer on our property on the very last day of our 12 month agreement with them, they saw the whole thing through to completion with us, which took an additional 3 months. Very impressed with them :)
Debbie · 24 February 2016
Agent replied · 3 March 2016
Hi Debbie,
Thanks for such a great review.
We are committed to our customers, and the fact that you sold on your last day with us is testament to this. We will always see any house sale through to completion, you had faith in us and we had faith in you and your property.
I hope you do consider using our services again at some point in the future,
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted AgentExcellent in every way...............
The whole process has gone so smoothly. Thanks to everyone at House Network. Communication has been excellent throughout and advice first class. I was initially concerned about the fact that the agent wasn't nearby, in the "High Street". Absolutely no need to be concerned. Will definitely use again and recommend to friends and family. Thanks again
Russ · 1 April 2016
Agent replied · 12 April 2016
Hi Russ,
Many thanks for taking the time to write this review.
We pride ourselves on our communication and customer service and from this review it seems as if both Sian and Richard have served you well. I will make sure they are made aware of your kind comments.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted AgentProfessional, courteous, respectful ,understanding and great value for money.
From the first tentative enquiry to the completion of the sale, we were delighted at the quality of interaction and the sheer professionalism of every member of staff. They appreciated the level of stress created by the house sale and worked hard to ensure that we could entrust them with the process.. A first class business.
Michael · 5 August 2015
Agent replied · 2 March 2016
Hi Michael,
Thank you for taking the time to give us this 5 star review! Communication is key for any online company, and we have tried to counter the old criticism of 'I can't get hold of my agent' by providing several different ways to get through to your Premier Negotiator. We hope to work with you again at some point Michael.
All the best,
Ashley Elley
Head of Communications
★★★★★ 5/5
The Trusted AgentGreat saving compared with high street with good service
Straight forward, easy to market. Updates were on time, photos were good and communication timely. Best bit was my negotiator was always on the end of the phone, always the same person. Sale all went through relatively stress free
Alison · 31 August 2016
★★★★★ 5/5
The Trusted AgentSale of our mum's house
Housenetwork Estate Agents was the easiest, most efficient estate agent I have ever used. For a fixed price they provided an excellent service, as good as any high street estate agent.
We saved £4095 (based on 1.5% agent commission)
Dave · 30 August 2016
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
