Trusted Agent profile · Princes Risborough, Buckinghamshire
Verified
★★★★★
163 reviews across 2 platforms
1 Market Square, Princes Risborough, Buckinghamshire, HP27 0AP
JNP Estate Agents's office in Princes Risborough, Buckinghamshire, at 1 Market Square, is rated 4.4 out of 5 across 163 reviews on two platforms, including 110 Google reviews rated 4.7.
Every review we hold for the Princes Risborough office, from every platform, shown as written. First names only.
3/5
GoogleAfter making an offer and consulting subject matter experts. I.e. Banks and Surveyors; the estate agents denied my offer. Truly disappointed.
Thank you for your review. We’re sorry to hear that you have not been satisfied with the service you have received from us. Please do contact Joshua Hare, Branch Manager, on 01844 345666 to discuss this in further detail.
5/5
TrustpilotMy partner and I bought a house from…
My partner and I bought a house from JNP and also sold our flat and I must say I have had the best experience. The process was seemless. Janet and Lisa have been amazing throughout the whole process, keeping me update to date with everything and even when we came across some issues they were very hands on to ensure that we got our dream home. We have now completed and I would definitely use them again
Thank you so much for sharing your experience! We’re thrilled to hear that we were able to make your experience of buying AND selling seamless. Janet and Lisa will be delighted to know that their dedication and hands-on approach made a positive impact, especially when navigating any issues that arose.
5/5
TrustpilotAlways a pleasure working with the team…
Always a pleasure working with the team at JNP Estate Agents, especially Zamauri in the office. Efficient and reliable responses, couldn't ask for more :)
Thank you! We're so pleased to hear that Zamauri and the teams efficient and reliable responses have helped.
5/5
GoogleSue was brilliant. Very responsive and always had our best interests in mind. Thank you. Would recommend.
Thank you Leanne! Sue is a super star and she'll be over the moon with your recommendation.
1/5
TrustpilotI can honestly say the worst customer…
I can honestly say the worst customer service I have ever experienced. I have been a Lettings client of the High Wycombe branch for about four years and have noticed a massive decline in service levels over the time. The communication is diabolical and they overcharge you either due to basic errors or hoping you won’t find out. Probably the worst part is they haven’t even responded to a direct complaint email for almost 2 weeks. I would stay clear of this business if you can help it.
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointing experience you had with our Lettings branch. This is certainly not the standard of service we strive to provide. I understand that you liaised with Tracey Hickford, Lettings Director, in March and your complaint was resolved. Your feedback is invaluable in helping us improve, and we appreciate your patience as we made things right.
5/5
GoogleI’ve been very impressed with everyone that I’ve dealt with , great communication ( they really do go the extra mile ) and I would recommend them to anyone thinking of choosing an agent .
Thank you Rick! The team will be delighted with your 5⭐ recommendation. Communication is so important and we're really pleased that they've gone the extra mile to help you.
5/5
GoogleAmazing service. Has always been easy to phone and speak to someone. They were like a dog with a bone and kept pushing to get my sale completed . Very highly recommended. Thanks everyone.
Thank you Doreen! The team will be delighted with your recommendation and 5⭐ review. Thank you for choosing JNP and we wish you all the best!
1/5
TrustpilotTerrible service
I bought a house being sold through JNP, I had a few reservation about how the owners would leave the property, and so asked for things, such as them removing the sofa from the attic, prior to exchange. I was made to feel by JNP, on several occasions, like I was causing problems for these "lovely kind" sellers by delaying the sale. On the day of exchange, however, I moved into a home left in absolute filth, with dog poo in the garden, rubbish in the attic and damage to pretty much every wall in the house. I called Joshua at JNP to inform him (as he had told me on several occasions how lovely these sellers (Neil and Gale Joslin were), and I was told that he would send over my pictures to them and "sort something out". I heard nothing back for a month, until Joshua messaged to say that the sellers wanted a favour, of some post redirected. Obviously annoyed that I had no response before this, I asked what there response was to the photos, and I was told that JNP had no legal responsibility. I understand that they might not, but they have a moral one, so all I can warn is that if you are buying a property sold via JNP, don't trust anything your told by the estate agent.
5/5
GoogleSue was so supportive, communicative and proactive in helping us purchase our house and navigating the trials and tribulations of the journey. Thanks so much!
Thank you Leonie! Sue genuinely enjoys helping customers and will be so pleased with your review.
5/5
GoogleSue Nick and Matthew were superb during a very protracted house sale . Positive friendly and professional at all times- and there were plenty of times !. Thoroughly recommend JNP Princes Risborough for all things property . Nigel Bird
Thank you for your review Nigel and Carolyn. Sue, Nick and Matthew will be thrilled with your recommendation.
5/5
TrustpilotBought a House
We have bought a house through JnP (completing tomorrow!) and from start to finish they have been excellent. If anyone has the pleasure of working with Emma Cross there they are in very capable hands. We had a prolonged buying process (through various delays with solicitors and nothing to do with JnP) and I am in serious doubt this would have gone through without Emma's stewardship. If and when we are looking to sell our house I wouldn't do it through any other estate agent than JnP. Anyone looking for a recommendation on who to list with should look no further. Thanks to Emma for being the person who kept everything moving in this process.
5/5
TrustpilotLindsay has been really helpful to me…
Lindsay has been really helpful to me throughout! She is a lovely person.
Thank you Priyanjita! We're so pleased that Lindsay has been able to help you and she'll be delighted with your review.
5/5
GoogleGreat customer service and communication, lovely people who went over and above to ensure the sale of our house went smoothly
Thank you Alexandra! The team will be over the moon with your 5⭐ review. Thank you for choosing JNP.
5/5
GoogleWe had an excellent experience with Sue and the team at JNP. In a difficult and protracted process we were guided and encouraged all the way, and got a great result. Heartfelt thanks to them all.
Thank you for your review Tim - we're thrilled that Sue and the team were able to help you achieve the result you wanted.
5/5
GoogleSue, Matthew and Nick, have been very helpful throughout. They kept us updated with all new properties. In the end a great success. Thank you all…🤣 …
Thank you Jan! We’re delighted to hear that Sue, Matthew and Nick were able to support you throughout your property journey. It’s fantastic to know their efforts made a difference - thank you for choosing JNP!
5/5
GoogleMany thanks to both Sue and Graeme at JNP, Princess Risborough, for everything they have done in securing the purchase of my mothers new home. Thanks to them both my mother found the perfect flat for her and moved into it just before Christmas. Sue was also very instrumental in making sure everything stayed on track and jogging things along when it was getting sticky. Thank you Sue. Best wishes Steve
5/5
GoogleReally helpful Princes Risborough branch of JNP. They were happy to facilitate multiple visits to the property, were prompt with replies to communications and responsive to requests. Sue H was particularly great. It was a smooth process and as stress-free as it could be. Would use when I sell the property in the future.
Thank you so much for your review Mark! We're delighted that Sue and the team were able to help you with your search for a property. It's a big decision to make so we're always on hand to answer any questions and arrange property visits. Do give the team a call on 01844 345666 if we can be of any further help.
5/5
GoogleSue and team are very helpful and nothing is too much trouble. They made everything run smoothly from start to finish. Would recommend to use this company and lived up to our expectations
Thank you for your review Francis. We're delighted that Sue and the team were able to help you move smoothly. They'll be so pleased with your recommendation.
5/5
GoogleI experienced an excellent and professional service from JNP. Calls and emails were always answered promptly. Support and advice throughout my property purchase was very reassuring. Would definitely recommend. Thanks Sue and JNP!
Thank you for your review Kurt. We're so pleased that Sue and the team were able to guide you through your property purchase with ease. They will be thrilled with your recommendation.
5/5
GoogleThe team at JNP were so helpful in making our move happen with the least possible stress. Their communication and honesty was excellent and we found Sue to be amazing at liaising with all parties to move the process along. We have now bought and sold a house through JNP Princes Risborough and would definitely recommend their services.
Thank you Matt! We're delighted that Sue and the team at Princes Risborough were able to guide you through a sale and a purchase with ease. They'll be thrilled with your recommendation.
5/5
TrustpilotThe Jolly Nice People
Very lovely people who genuinely value honesty and integrity - massively refreshing. Naz, Martin, and Donnell in particular are perfect gentlemen and have been nothing short of kind and considerate, supporting us in our buying journey. 'Jolly Nice People' indeed!
Thank you so much Johanna! We're so pleased that Naz, Martin and Donnell were able to help you - we really do want to match our clients with their perfect home and strive for excellent customer service, so your review means the world to us. Thank you for choosing JNP - the estate agency with a team of "Jolly Nice People" 💛
5/5
GoogleI experienced an excellent and professional service from JNP. Calls and emails were always answered promptly. Support and advice throughout my property purchase was very reassuring. Would definitely recommend. Thanks Sue and JNP!
Thank you for your review Kurt. We're so pleased that Sue and the team were able to guide you through your property purchase with ease. They will be thrilled with your recommendation.
5/5
GoogleWe had a great experience with JNP, in particular dealing with Graeme McColm for our mortgage. The process of getting our mortgage as first time buyers was easy and they were a great help with any questions we had.
Thank you so much for your review Bethany! We're so pleased that Graeme at Embrace Financial Services was able to help you with securing a mortgage and congratulations on purchasing your first property!
5/5
GoogleWhen first looking for an estate agent to sell your property, you think of the estimate value you are given and the percentage you will need to pay the company. I have recently sold my home through JNP and they could not have been more friendly or supportive throughout the process. Sue, the sales manager, is a true professional. She goes that extra mile, you would think it is her house she is selling. She ensured efficient communication with all parties within the chain, from the bottom to the top. I am so pleased I picked JNP, I would thoroughly recommend them to anybody.
Thank you for your review Gillian. Sue is passionate about providing outstanding customer service and will be delighted with your recommendation.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JNP Estate Agents's Princes Risborough office has 163 reviews across two platforms: 110 on Google, 53 on Trustpilot (across the whole business).
JNP Estate Agents Princes Risborough is rated 4.4 out of 5 across all 163 reviews, and 4.7 out of 5 on Google from 110 reviews.
JNP Estate Agents Princes Risborough, 1 Market Square, Princes Risborough, Buckinghamshire, HP27 0AP.
