Trusted Agent profile · Princes Risborough, Buckinghamshire
Verified
★★★★★
163 reviews across 2 platforms
1 Market Square, Princes Risborough, Buckinghamshire, HP27 0AP
Part of JNP Estate Agents, see every office.
JNP Estate Agents's office in Princes Risborough, Buckinghamshire, at 1 Market Square, is rated 4.4 out of 5 across 163 reviews on two platforms, including 110 Google reviews rated 4.7.
Every review we hold for the Princes Risborough office, from every platform, shown as written. First names only.
5/5
GoogleA big thank you to Gerry at JNP for helping myself and my friend move into our first rented accommodation. Thank you for your advice and for answering our million and one questions, and for also being very efficient with moving everything along swiftly and responding to all correspondence quickly, your help has been very much appreciated!
1/5
Trustpilotread the other 1 star reviews
read the other 1 star reviews - pretty much my experience. Not entirely clear whether the issue is incompetence or if their shocking service to tenants (both for maintenance, and for end of tenancy deposit refund) is intentional.
Thank you for your review Steven. We’re sorry to hear that you have not been satisfied with the service you have received from us. We would appreciate the chance to discuss this with you so please call Ben Stokes, Lettings Director, on 01494 520555.
5/5
GoogleSue, Nick and Matt make a great team. Throught the sale process they were very attentive and communicative. At all times I had full confidence in all 3 being up to date on progress and fully able to advise on progress. Thank you very much to JNP at Princes Risborough.😊👍👏 …
Thank you Frank! Sue, Nick and Matt are passionate about providing our clients with exceptional service so we're delighted that they were able to help you with the sale of your property so efficiently.
5/5
GoogleBest estate agents in the world as far as I am concerned, the whole team where amazing , professional friendly and caring and helped me thought every step of the way- thank you guy could not have survived this without you all to hold my hand Karen x
Thanks Karen! The team at Princes Risborough are legends and they'll be over the moon with your review.
5/5
TrustpilotVery good and professional especially…
Very good and professional especially property manager Shabrha Mahmood very efficient with any issues we had. Dealt with it in a timely manner. One one the best property managers we had with Jnp.
Thank you Sobia! Shabrha will be over the moon with your review and we're delighted that she was able to help you in a timely and efficient manner.
5/5
GoogleVery helpful and extremely patient with us during a very protracted sale. Can't recommend them enough.
Thank you Mark! Patience, knowledge and understanding are key to selling and buying properties and the team will be over the moon with your recommendation. Thank you for choosing JNP ⭐
5/5
GoogleA brilliant team - Sue, Matt, Nick and Josh. Sold my previous house and now with their help exchanged on my next one. Open, honest, considerate, professional, always extremely responsive. You couldn't ask for anything more in an Estate Agent.
Thank you Colin! We're so pleased that the team have been able to help you move - twice! We wish you many happy years in your new home and look forward to welcoming you back should you ever move again.
5/5
TrustpilotSince Lindsay came on board so much…
Since Lindsay came on board so much more has happened in the last month than in the last 3 years. She’s on the job all the time keeps me informed. Spot on.
Thank you Nazli! We're thrilled that Lindsay's communication has improved your customer experience.
5/5
GoogleJNP provided a very good service during our recent house sale. Their marketing and arrangement of viewings was excellent, with good communiction. They responded very quickly when there was an issue with the sale and kept things moving during the conveyancing. Matt, Sue , and Nick are a great team. We would recommend them.
Thank you for your review David. We're thrilled that the teams expertise with marketing and industry knowledge successfully secured a sale for you. Matt, Sue and Nick will be over the moon with your recommendation.
5/5
GoogleI wouldn’t hesitate in recommending Jnp as estate agents. We instructed Sue to sell my mum’s house recently and she did so with great care and consideration. To say she went the extra mile on what turned out to be a long and at times tricky chain would be an understatement. Thanks again.
Thank you for taking the time time to leave such an amazing review Neil - Sue will be thrilled.
5/5
TrustpilotWonderful company with team of experts.
Wonderful company with a good team of professional experts. Nathan, Naz, Mitchel, Mat, Martin, Liz, Sharon, Aga, Jan and Caroline- Thank you!
Thank you so much for your kind words! The team will be delighted that you have taken the time to leave them a 5* review!
5/5
GoogleJNP have recently helped me to sell my property. They offered a fantastic service from start to finish. Nothing was too much trouble and Sue offers such a personal service to ensure all your needs are met. She was fully supportive every step of the way. We would thoroughly recommend using JNP.
Dear Victoria, thank you for your review. We always aim to offer a caring and personal service so it is so nice to hear this was your experience.
5/5
GoogleJNP did a fantastic job at selling my house. They marketed the property perfectly, managed the viewings brilliantly and got a fantastic price not to mention helped the sale go through smoothly. I cannot fault them and would absolutely use them again. And they are a jolly lovely team too!
Thank you for your review Jo. We're delighted that the team at Princes Risborough ensured the smooth sale of your house. They are indeed a lovely team and will be so pleased with your recommendation.
5/5
GoogleWe are very grateful to the JNP team in Princes Risborough for helping us with our house sale. We also originally bought out house through them, and highly recommend them from both sides of the house selling/purchasing process. In particular, Sue did a fantastic job at keeping it all running as smoothly as possible.
Thank you for your review Alex. We're so pleased that your experience of buying your home through us led to you choosing us to sell your home with us too.
5/5
GoogleWe were having great delays with our exchange and without Sue constantly chasing solicitors every day for us, I do not think it would have happened. She went way beyond what she needed to do to get us exchanged and into our new house, I cannot thank her enough.
Dear Andrew, thank you very much for your review, we will pass your very kind words onto Sue.
1/5
TrustpilotAbsolutely abominable service stay away
I have unfortunately contracted with JNP to manage one of my rental properties. I have never in my life seen a company that provided a worse service. So far in just this contracted year they have had to refund the management fee 3 times as it was blindingly obvious that they had not been doing the job I was paying them for. In both December 2022 and January 2023 they withheld money, for works done on the property, when in actual fact the works were completed on someone else's property. Every time I have had to contact them to get things put right. If this were the last property management company on earth I still wouldn't use them again.
1/5
TrustpilotAvoid !!!!
I could write a very long review sharing with you the catalogue of incompetence we experienced as tenants in a property managed by JNP. However, I can summarise this & save you the agony of reading it all by saying this. Avoid JNP like the plague if you are a tenant or a landlord. All you need to know is that during our tenancy they showed an unprofessional bias towards our landlord. Even to the point that when it came to returning our deposit they supported him in his questionable claims to massive deductions against us. We went through the arbitration process - still with JNP acting on behalf of the landlord and 5 months later we finally have all of what was rightly ours reimbursed to us.
5/5
GoogleJNP did a fantastic job at selling my house. They marketed the property perfectly, managed the viewings brilliantly and got a fantastic price not to mention helped the sale go through smoothly. I cannot fault them and would absolutely use them again. And they are a jolly lovely team too!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Jo. We're delighted that the team at Princes Risborough ensured the smooth sale of your house. They are indeed a lovely team and will be so pleased with your recommendation.
5/5
GoogleBrilliant estate agents very dedicated both Sue and Matthew we have dealt with. They always answer phones and get back to us with honest advice. Went above and beyond for us.
Thank you Jane - we are lucky to have such a dedicated teams at JNP and Sue and Matthew will be thrilled with your review.
5/5
TrustpilotMy experience with JNP agent (Lindsey)…was worth it 5 star
My experience with JNP agent (Lindsey) was always great. I couldn’t wish for better person to help me to communicate with tenants.
Thank you for your review Anna! We're delighted that Lindsay's clear communication has helped you.
1/5
TrustpilotBe prepared to go to small claims court
I rented a flat with JNP for 13 months and at the end of my tenancy, they completely ignored my requests for the deposit to be returned. Due to the radio silence I have had to raise a dispute with My Deposit and I will be taking them to a small claims court if they do not respond. The inventory check out report came back with minor wear and tear, so I do not believe there is any reason to withhold a significant amount. Regardless of this, I should expect some minor communication about the reason for withholding. Furthermore, I found it difficult to get major issues repaired in the house, such as a washing machine and oven and I was left 2 weeks without cooking facilities.
5/5
GoogleWe purchased a property sold by Sue. She is a friendly and bubbly character who never fails to put a smile on your face. She worked really hard with a challenging set of circumstances and we couldn't have purchased our home without her!
Thank you for your review James. We're delighted that Sue was able to help you navigate the purchase of your home - she always make us smile too!
1/5
TrustpilotCurrently in dispute trying to get…
Currently in dispute trying to get deposit back ,advise prospective tenants to photo and send in absolutely every tiny mark,limescale no matter how small or dirt however minimal or awkward to access at start of tenancy and have added to file because professional inventory company didn't fully show all of these things at start of tenancy and they will use very good photography to charge you at end of tenancy .JNP will try to get you to pay for professional cleaning even when it's not required . I can back this review up with examples so it should not be censored. They also tell me that if I don't agree to their costs it would take me at least 3 months to get it sorted and that landlord agreement for professional clean signed a couple of weeks before law changed still holds although I believe it was retrospectively made illegal in 2020.
5/5
GoogleGreat estate agent. Friendly, helpful staff. They kept us updated once we had an offer on the property. I would 100% recommend JNP
Thank you Joanna! The team will be thrilled with your 5* review and recommendation.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
