Every review we hold for the Princes Risborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIn spite of a few problems by the original buyers, the sale of the property has now been made to new buyers. This second transaction went smoothly due in no small part to the wonderful work, in particular by Sue Harper who went to extraordinary lengths to help us. Matthew Terrell Watch also very professional and helpful. We would certainly recommend JNP!
Petula · 29 August 2025
Agent replied · 5 November 2024
Thank you so much Petula! Buying and selling property can be so stressful so we're delighted that Sue and Matthew were able to use their years of industry experience to help you navigate the process. They will be over the moon with your recommendation.
★★★★★ 5/5
GoogleSue and her team were fantastic throughout the transaction, great communication and always helpful when required. I would highly recommend JNP Princes Risborough to anyone who seeks a seamless and stress free process.
Richard D
Strut · 10 December 2024
Agent replied · 22 November 2024
Thank you so much for your review! We’re delighted that Sue and the team provided fantastic service, kept communication clear and helpful and helped make the process stress free. They will be over the moon with your recommendation, thank you.
★★★★★ 5/5
Google5* service from JNP! Matt went over and beyond to provide the best service, he was prompt, very professional and knowledgeable! I would highly recommend. Thank you Zara
Rayyan · 12 March 2025
Agent replied · 10 October 2024
Thank you Zara! Matt will be over the moon with your recommendation. We're so pleased that his knowledge of the industry and area helped provide you with the service all our clients deserve.
★★★★★ 5/5
GoogleIt's been a roller coaster of a ride for us buying a house, but Sue, Nick and the team have been with us every step of the way. Supporting, reassuring and consistently professional. We've been very lucky to have their support and we're very grateful. Thank you for everything guys.
Brothersinarms28 · 14 March 2024
Agent replied · 16 March 2024
Thank you for your review! We're so pleased to hear that Sue, Nick and the team have been able to support you while you've been buying your house. Wishing you many happy memories in your new home.
★★★★★ 5/5
GoogleRecently purchased a house & JNP were the agents selling the property for the vendor. From start to finish Sue Harper worked diligently to get the purchase over the line.
Communication was frequent & friendly & I’m delighted the whole process took less than 3 months to complete.
Thank you for your service & support Sue,
Ross Winter
Ross · 16 September 2025
Agent replied · 11 October 2025
Thank you Ross! Sue's communication is legendary and vital to ensuring the smooth completion of sales - she'll be over the moon that you have taken the time to leave a review, thank you.
★★★★★ 5/5
GoogleSue has been wonderful to deal with throughout our entire buying process, it’s been a lovely experience! Thank you for all your help, Sue!
Sophie · 14 March 2025
Agent replied · 18 April 2024
Thank you Sophie! Sue will be delighted with your recommendation.
★★★★★ 1/5
GoogleVery unprofessional. I was buying a house through them, and waiting on a query on the survey. They threatened to readvertise the property unless I signed an immediate exchange. Nobody would exchange when everything isn’t verified.
They blamed it on the seller, but they should know better.
Neil · 1 December 2025
Agent replied · 2 December 2025
Thank you for your review of our Fine & Country branch Neil and we are sorry that you have not been satisfied with the level of service you received from us. Should you wish to discuss this further, please contact Josh Hare, Branch Manager, on 01844 343131.
★★★★★ 5/5
GoogleThe team at JNP in Princes Risborough were first-class and totally professional from start to finish with a friendly approach. Great communication throughout the whole process. We were kept informed at all times; especially during the nervy period around exchange and completion. Very happy to recommend.
Martin · 14 March 2024
Agent replied · 6 February 2024
The team at JNP in Princes Risborough were first-class and totally professional from start to finish with a friendly approach. Great communication throughout the whole process. We were kept informed at all times; especially during the nervy period around exchange and completion. Very happy to recommend.
★★★★★ 5/5
GoogleSelling with JNP has been a fantastic experience from start to finish. Matt worked fast and efficiently to bring our property to market. Sue was our direct contact during the sale process. Sue went over and beyond to make sure everything went smoothly and did it all with such a warm disposition.
Thank you again everyone at JNP!
Ryan · 27 May 2023
Agent replied · 8 April 2024
Thank you for your review. We're delighted that Sue, Matt and the team went over and beyond in the sale of your property - they'll be over the moon with your recommendation.
★★★★★ 5/5
GoogleSuperb team in Princes Risborough, very knowledgable, friendly and a pleasure to deal with!
Mario · 12 August 2026
Agent replied · 1 September 2026
Thank you Mario! The team will be delighted that their area and industry knowledge alongside their 5⭐ customer service helped so much!
★★★★★ 5/5
GoogleWe have had a superb experience dealing with Sue Harper of JNP's office in Princes Risborough. At every turn of our purchase, she has been available, helpful, quick to act and charming with it. We have been in the process of selling and buying for over a year and dealt with probably 15-20 different estate agent companies, and Sue Harper is definitely No 1.
Simon · 2 October 2022
Agent replied · 28 May 2024
Thank you so much for your review Simon. Sue will be absolutely thrilled with your recommendation that she is your No 1 estate agent!
★★★★★ 5/5
GoogleJNP sold my house which was a little outside of the area they normally cover in a very short time and at a good price. They were lovely to deal with and Sue kept me informed of the progress regularly and dealt with any queries raised quickly for me. I would highly recommend the whole team thank you all.
Geraldine · 14 March 2023
Agent replied · 6 February 2024
Thank you for your review Geraldine. We're so pleased that Sue and the team were able to sell your house and gave you the 5* star treatment all our customers deserve. The team will be thrilled with your recommendation. Wishing you much happiness in your new home.
★★★★★ 5/5
TrustpilotNatalie Proctor professional sercice
I have had dealings with Natalie Proctor from the high wycombe branch. I have found her communication amazing and her response to emails speedy.
She made the new tenancy agreement painless and was on hand to answer any questions I had! Thanks Natalie 👍🏻
Kate · 20 March 2024
Agent replied · 14 August 2024
Thank you so much for your kind words! We’re delighted to hear that Natalie provided you with such excellent service. Her dedication to clear communication and quick responses is something we take great pride in. We’re glad she was able to make the new tenancy agreement process smooth and hassle-free for you.
★★★★★ 5/5
GoogleSelling with JNP has been a fantastic experience from start to finish. Matt worked fast and efficiently to bring our property to market. Sue was our direct contact during the sale process. Sue went over and beyond to make sure everything went smoothly and did it all with such a warm disposition.
Thank you again everyone at JNP!
Three · 6 February 2023
Agent replied · 6 February 2024
Thank you for your review. We're delighted that Sue, Matt and the team went over and beyond in the sale of your property - they'll be over the moon with your recommendation.
★★★★★ 1/5
TrustpilotCrooks
Crooks. As others have said - be prepared to go to court or at least DPS. Landlord tried to reclaim an unreasonable amount of the deposit (almost all of it) due to damages that were the landlord's responsibility and blemishes that were already present upon the start of the tenancy. Throughout, JNP were unhelpful - very rarely responding to reported damage. I would constantly have to chase JNP to get anything done. Be particularly cautious renting from JNP in High Wycombe. They backed up the landlord to the end (who is a known criminal). Luckily DPS are ethical and I got almost my entire deposit back. I would not recommend anyone to rent with JNP in High Wycombe, or to rent any properly owned by Ludlow Land, or the building Liverpool Victoria House. Extremely unethical practice, relying on beaten down and tired tenants to not fight their ridiculous claims.
James · 5 September 2024
Agent replied · 11 May 2026
Thank you for your review James. We’re sorry to hear that you have not been satisfied with the service you have received from us. I believe you have subsequently spoken to Ella Thornton, Senior Asset Manager, regarding your complaint. With regards to your deposit, the Landlord has strictly followed the arbitration process set by the deposit protection scheme.
★★★★★ 5/5
GoogleI highly recommend JNP particularly Sue Harper. Sue has been by my side throughout the whole stressful process, making me laugh when I wanted to cry and keeping me informed and updated. She has such a positive outlook and finds solutions to disappointments. I am very grateful to Sue for all her help, advice and kindness.
Lucy · 18 March 2023
Agent replied · 18 March 2026
Thank you for your review Lucy. We're thrilled that Sue was able to help you through a stressful process and that she was able to do it with professionalism and kindness.
★★★★★ 5/5
GoogleSue and Matt were knowledgeable, efficient and helpful and made the process of selling my house stress free.
Janet · 16 March 2025
Agent replied · 7 June 2024
Thank you Janet ! We're so pleased that Sue and Matt were able to help remove the stress when selling your house.
★★★★★ 5/5
TrustpilotNaz was superb in helping us around the…
Naz was superb in helping us around the property and his local knowledge expertise is excellent.
Awall · 27 March 2025
Agent replied · 7 July 2025
Thank you! Naz will be delighted with your 5⭐ review - do give him a call on 01494 528000 if he can be of any further help.
★★★★★ 5/5
GoogleSelling your house doesn't always go easy, ours hasn't but JNP have been brilliant. They never stopped working for us to achieve our move. The harder it got, the harder they worked especially Sue with her negotiations. We have no hesitation in recommending JNP, you ask for their expertise and you will get it.
Andrew · 14 March 2023
Agent replied · 6 February 2024
Thank you for your review Andrew. We're delighted that Sue and the team were able to help you navigate your complicated sale with their expertise and knowledge.
★★★★★ 5/5
GoogleCannot recommend highly enough! JNP Princes Risborough have been incredibly kind and helpful throughout our entire moving experience. They made the most stressful thing we've ever done much less stressful than it could have been and supported us the whole way with a smile and courtesy. We were kept up to date and I felt reassured to have our case in their hands. Sue in particular is a star ⭐ thank you for helping us secure our dream home.
Hayley · 11 August 2024
Agent replied · 11 July 2024
Thank you Hayley! Sue is indeed a star and we're so pleased she was able to make the purchase of your dream home a less stressful one.
★★★★★ 5/5
TrustpilotAppreciation
I can explain how great the service here is, I would like to say a big thanks to Lindsay Winters a manager at JNP made the renting experience ten times better
Darnel · 6 August 2024
Agent replied · 14 August 2024
Thank you so much for your wonderful feedback! We’re delighted to hear that Lindsay has made such a positive impact on your renting experience.
★★★★★ 5/5
GoogleIf I could give 10 stars to Sue,Matt and Nick at JNP I would!
Their level of professional was outstanding from start to finish,but more than that was the warmth and friendliness I felt all the way through the process of selling our house.
Sue especially was my rock all along and when things got tricky she kept me sane with her calm and great sense of humour!
I can't recommend them enough to anyone looking for the best possible estate agents.
Thank you all so much!
Kelly · 20 July 2024
Agent replied · 6 February 2024
Thank you Kelly! We agree that Sue, Matt and Nick deserve 10 stars! They really take the time to get to know their clients and Sue's dedication is second to none. They'll be delighted with your recommendation.
★★★★★ 5/5
TrustpilotWe have recently moved out of a…
We have recently moved out of a property managed by JNP Estate Agents after almost eight wonderful years, and I felt it was important to leave a review reflecting our experience.
George · 11 February 2026
Agent replied · 12 February 2026
Thank you so much for such a thoughtful review! It means a great deal to us that your time in the property was so positive and it's not lovely to hear how many happy memories you have from your time there. We’re delighted to hear that you found our team professional, organised and supportive throughout your eight-year tenancy. Your kind words about Lloyd, Suzy, Samantha, Natalie and Tori are greatly appreciated- they will be so pleased to know the impact they’ve had over the years. Thank you for your recommendation. We wish you and your family every happiness in the future and hope your next chapter is just as special 💛
★★★★★ 5/5
GoogleI highly recommend JNP particularly Sue Harper. Sue has been by my side throughout the whole stressful process, making me laugh when I wanted to cry and keeping me informed and updated. She has such a positive outlook and finds solutions to disappointments. I am very grateful to Sue for all her help, advice and kindness.PositiveResponsiveness, Quality, Professionalism, Value
Lucy · 7 June 2022
Agent replied · 6 June 2024
Thank you for your review Lucy. We're thrilled that Sue was able to help you through a stressful process and that she was able to do it with professionalism and kindness.
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