JNP Estate Agents Princes Risborough reviews

★★★★★ 5/5

Google

We are very grateful to the JNP team in Princes Risborough for helping us with our house sale. We also originally bought out house through them, and highly recommend them from both sides of the house selling/purchasing process. In particular, Sue did a fantastic job at keeping it all running as smoothly as possible.

Alex · 24 September 2022

★★★★★ 5/5

Google

We were having great delays with our exchange and without Sue constantly chasing solicitors every day for us, I do not think it would have happened. She went way beyond what she needed to do to get us exchanged and into our new house, I cannot thank her enough.

Andrew · 18 March 2023

★★★★★ 1/5

Trustpilot

Absolutely abominable service stay away

I have unfortunately contracted with JNP to manage one of my rental properties. I have never in my life seen a company that provided a worse service. So far in just this contracted year they have had to refund the management fee 3 times as it was blindingly obvious that they had not been doing the job I was paying them for. In both December 2022 and January 2023 they withheld money, for works done on the property, when in actual fact the works were completed on someone else's property. Every time I have had to contact them to get things put right. If this were the last property management company on earth I still wouldn't use them again.

Martin · 27 March 2023

★★★★★ 1/5

Trustpilot

Avoid !!!!

I could write a very long review sharing with you the catalogue of incompetence we experienced as tenants in a property managed by JNP. However, I can summarise this & save you the agony of reading it all by saying this. Avoid JNP like the plague if you are a tenant or a landlord. All you need to know is that during our tenancy they showed an unprofessional bias towards our landlord. Even to the point that when it came to returning our deposit they supported him in his questionable claims to massive deductions against us. We went through the arbitration process - still with JNP acting on behalf of the landlord and 5 months later we finally have all of what was rightly ours reimbursed to us.

Guest · 11 February 2023

★★★★★ 5/5

Google

JNP did a fantastic job at selling my house. They marketed the property perfectly, managed the viewings brilliantly and got a fantastic price not to mention helped the sale go through smoothly. I cannot fault them and would absolutely use them again. And they are a jolly lovely team too!PositiveResponsiveness, Quality, Professionalism, Value

Jo · 28 June 2022

★★★★★ 5/5

Google

Brilliant estate agents very dedicated both Sue and Matthew we have dealt with. They always answer phones and get back to us with honest advice. Went above and beyond for us.

Jane · 14 March 2024

★★★★★ 5/5

Trustpilot

My experience with JNP agent (Lindsey)…was worth it 5 star

My experience with JNP agent (Lindsey) was always great. I couldn’t wish for better person to help me to communicate with tenants.

Anna · 12 August 2024

★★★★★ 1/5

Trustpilot

Be prepared to go to small claims court

I rented a flat with JNP for 13 months and at the end of my tenancy, they completely ignored my requests for the deposit to be returned. Due to the radio silence I have had to raise a dispute with My Deposit and I will be taking them to a small claims court if they do not respond. The inventory check out report came back with minor wear and tear, so I do not believe there is any reason to withhold a significant amount. Regardless of this, I should expect some minor communication about the reason for withholding. Furthermore, I found it difficult to get major issues repaired in the house, such as a washing machine and oven and I was left 2 weeks without cooking facilities.

Lauren · 17 October 2022

★★★★★ 5/5

Google

We purchased a property sold by Sue. She is a friendly and bubbly character who never fails to put a smile on your face. She worked really hard with a challenging set of circumstances and we couldn't have purchased our home without her!

James · 18 March 2023

★★★★★ 1/5

Trustpilot

Currently in dispute trying to get…

Currently in dispute trying to get deposit back ,advise prospective tenants to photo and send in absolutely every tiny mark,limescale no matter how small or dirt however minimal or awkward to access at start of tenancy and have added to file because professional inventory company didn't fully show all of these things at start of tenancy and they will use very good photography to charge you at end of tenancy .JNP will try to get you to pay for professional cleaning even when it's not required . I can back this review up with examples so it should not be censored. They also tell me that if I don't agree to their costs it would take me at least 3 months to get it sorted and that landlord agreement for professional clean signed a couple of weeks before law changed still holds although I believe it was retrospectively made illegal in 2020.

D · 16 June 2022

★★★★★ 5/5

Google

Great estate agent. Friendly, helpful staff. They kept us updated once we had an offer on the property. I would 100% recommend JNP

Joanna · 11 April 2024

★★★★★ 5/5

Trustpilot

Lindsay dealt with my query very…

Lindsay dealt with my query very quickly and efficiently - couldn't have asked for better.

Mr · 9 August 2024

★★★★★ 5/5

Google

After seeing a house we wished to buy we placed our house on the market with JNP, there was so much interest that it went to sealed bids and we had agreed a sale in 10 days.

John · 18 March 2023

★★★★★ 5/5

Google

Very professional, they work hard to find a deal that works for both the buyer and vendor, and follow through to get it done. Would happily work with them again.

Gregg · 18 March 2023

★★★★★ 5/5

Google

Excellent service throughout the process, particularly from Sue who worked so hard to save the day when the sales nearly fee apart at the end. Thanks to all

Carl · 18 March 2023

★★★★★ 5/5

Google

Sue at JNP has been brilliant from day one ,very professional & helpful , regular calls & emails,nothing too much trouble,I'd definitely recommend her & her team

Sarah · 18 March 2023

★★★★★ 5/5

Trustpilot

First rate service

Over a certainly difficult selling process Sue Harper and her associates at this office (and on a regular interacting basis with Nick and Matt) provided a very professional and also personable service. Strong recommendation from me on driving forward for their client to seecompletion.

Ian · 5 December 2023

★★★★★ 5/5

Google

Very professional team in the Princes Risborough office. Supportive, tenacious and very committed. Their experience of the local market shines through.

Colin · 18 March 2023

★★★★★ 5/5

Trustpilot

Best estate agent and property…

Best estate agent and property management company in the UK, I have never seen this kind of professional work and advice from JNP real estate in High Wycombe, saved my thousands of pounds, Excellent people and very knowledgeable staff, extremely pleased with them, I gave my all 82 properties to them for full management, 10/10*

Maya1787 · 18 July 2022

★★★★★ 5/5

Google

Professional, helpful and reliable. Would highly recommend JNP Letting Agents in Princes Risborough.

Aimee · 18 March 2023

★★★★★ 5/5

Google

They are the best. Sue really looks after her clients. Well done JNP.

Kiko · 18 March 2023

★★★★★ 5/5

Google

Excellent service received from Sue, even after we had a few false starts.

Mark · 18 March 2023

★★★★★ 5/5

Google

Brilliant service , very efficient, can’t praise highly enough.

PAMELA · 14 March 2023

★★★★★ 5/5

Google

Very friendly staff willing to go that extra mile

Leonard · 14 March 2023