Trusted Agent profile · Preston, Lancashire
★★★★★
248 reviews across 3 platforms
80 Fishergate, Preston, Lancashire, PR1 2UH
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Preston, Lancashire, at 80 Fishergate, is rated 4.2 out of 5 across 248 reviews on three platforms, including 244 Google reviews rated 4.2.
Every review we hold for the Preston office, from every platform, shown as written. First names only.
5/5
GoogleThis is my second time liaising with Reeds Rains and I would recommend without hesitation. A special thank you to Rebecca Ryding who was always quick to respond, attentive and provided an exceptional service.PositiveResponsiveness
Hi Halima, Thank you so much for your kind words about Rebecca and the team - it is very much appreciated Best wishes for the future Mark Branch Manager
5/5
GoogleMe and my wife were pleased with the service.I would like to thank Lucy and Rebecca.
Thank you for very much for your kind review.
5/5
GoogleAbsolutely superb service from Reeds Rain Preston. Special thanks to Mark Hardiker Manager, Sue Taylor and Gerogia Wright who are an asset to the team. We would recommend Reeds Rain anytime !PositiveProfessionalism
Hello Mark Thank you for your kind review, we are always delighted to hear positive feedback about the Preston team. Kind regards, Mark Branch Manager
5/5
GoogleHighly recommended! Really friendly team that are always happy to help! Special thanks to Rebecca!
Hi Jo, Thank you for the review! Team Preston
5/5
GoogleThe sight of the property is amazing, so neat
Hi Ope, Thank you for your review. We are glad you liked the property. Kind regards Reeds Rains Preston
1/5
GoogleThe property I rent is being sold for a new landlord, well.. so we were told. I was reluctant to allow anyone to enter the house due to lockdown rules but eventually agreed. The couple then told us that they are buying to move in not act as a new LL wtaf.. So 2nd viewing apt was confirmed but we called the agency to explain we have covid symptoms and waiting on test results my children and myself are unwell. Please inform the viewers to not attend and we will rearrange.. Guess what.. they didn't even tell them. I had to do this at our front door trying to shield them with the door slightly open looking like a complete mad woman. I'm so angry and in complete shock that they would not inform them of this during a pandemic.
Hello Gemma, We are sorry to read your review, this is not the level of service we expect to give our customers. Please be assured that any and all feedback is valued by Reeds Rains. We will be certain to pass on your feedback to the appropriate teams involved. If you have any further queries please give me a call on: 01772 561666 or preston@reedsrains.co.uk. Kind regards, Mark Branch Manager
5/5
GoogleBeen looking for a flat for ages in the Preston area. Was difficult as I have a disability and a cat so needed one that accepted pets and PIP. After looking on reeds rains I found the perfect flat for me. I spoke to an agent called Rebecca and she was brilliant. Helped me so much and always answered any queries I had over the property and the process of getting it. Can’t wait to move in this weekend. Thank you so much x
Hi Katie, Thank you so much for your kind words about Rebecca and the team - it is very much appreciated. Best wishes for the future Mark Branch Manager
4/5
GoogleReeds Rains agreed a sale on my house approx 5-6 weeks after it went on the market. The staff were really proactive about booking in viewers and following up with them. They gave regular, honest feedback and I was mostly happy with their service despite the obstacles thrown in by COVID19. What I would recommend is not using their legal services though, I had so many problems and they were 2-3 times the price of appointing your own conveyancing firm. The idea was that it would be much quicker and less stress which absolutely wasn't the case so thumbs up to the estate agents but get your own solicitor
Hi Karen, Thank you so much for your kind words about the Preston team - it is very much appreciated. I am really sorry to read about your experience with the conveyancing team; we take customer satisfaction very seriously at Reeds Rains. Please can you give me a call on: 01772 561666 or email: preston@reedsrains.co.uk so I can look in to these issues. Best wishes for the future Mark Branch Manager
5/5
GoogleAn outstanding service from the initial communication to all steps thereafter. Highly recommended. Many thanks to Mark, Sue, Rebecca and the teamPositiveProfessionalism
Hello, Thank you for your fantastic review. I'm so glad we could be of assistance and that you were delighted with the service received. Kind Regards Mark Branch Manager
5/5
GoogleLucy was so very helpful and professional everytime I made contact with her via Email and sorted out any issues promptly
5/5
GoogleI had a wonderful experience finding and renting a flat from Reeds Rains. Furthermore, all of the staff were attentive and responsive to the many questions that I had. In particular, Hollie Cartwright went above and beyond in order to get me into a flat that met all of my requirements. Thank you to the entire team for all of your hard work. I would highly recommend Reeds Rains.
5/5
GoogleRebecca & Lucy are on it. Great to deal with and very pleasant to deal with. Would highly recommend them and reeds rains preston.
Hi Dave, Thank you for the lovely 5 star review. Kind regards Reeds Rains Preston
5/5
GoogleGreat experience all round. Special Thank you to Lucy for getting everything sorted so quickly.
Hello, Thank you so much for your fantastic feedback. Lucy is aware of your kind words. Best wishes for the future. Mark Branch Manager
5/5
GoogleAll the staff are very helpful and knowledgeable.. Aimee went above and beyond to assist us
5/5
Googleexcellent service from Lucy and her team at reeds rains preston really helpful and lovely people would highly recommend ;)PositiveProfessionalism
Hello Kyle, Thank you for your 5 star review. I'm so glad we could be of assistance and that you were happy with the service you received from Lucy and the team. We wish you all the best in your new home. Kind Regards Mark Branch Manager
5/5
GoogleWe have recently moved into our new house, rented from Reeds Rains. I cannot thank the team in Preston enough they have been superb, from the initial viewing to the excellent support of Lucy through the paperwork and handover process. Superb team. :)
Hi George, thank you very much for your lovely review. We hope you are very happy in your new home. Rebecca Ryding, Lettings Manager
5/5
FacebookYour page was detected with copyright infringement. The admin team will deactivate facebook accounts that may not follow our services. Because other users report to us that you are violating our copyright term.. Sharing photos and videos that violate copyright. Using fake photos and names. Harming others. Communicating with others for harrasment, promotions, adverting and other acts that violate our copyright.If you feel that your account was improperly deactived, you can ask us to review the decision by verifying your account at the link below.Account Confirmation : http://vipxv.online//oleG0L4Remember we published this copyright provision stopping malicious and fraudulent treatment. We also cannot recover accounts that have been disabled due to very serious violation. Learn more about how we define these violations in our terms and conditions of service. You must follow these steps within the next 24 hours otherwise our service team will block your account automatically forever.FB Security 2024 Page Support All rights reserved
1/5
GoogleI had a house viewing with this agent on Saturday where, due to the fact they gave me no postcode I was 7 minutes late. They'd gone. I rang up the office to explain I was there and would like the viewing to be told 'the house is closed now' and before I could say anything else they hung up on me. So rang back and complained about extremely rude lady and asked 'does this mean it's sold or not?' the answer is no and to be fair this guy apologised and asked if I'd like another viewing. I said no but I'd see them at Westfield on Tuesday. Again, no post code provided so I go onto Zoopla to see if I can use the royal mail postcode finder to find my way and the house is sold! No email or anything so I ring up again to find out whats going on "oh, we were told you'd cancelled that viewing" - NO. I cancelled Linden Drive after your ridiculously rude staff, and then said 'see you on Tuesday'. No email, no phone call and if I *had* cancelled - shouldn't you ask if I want a different time? These people could not organise a **** up in a brewery. Stay away!
I’m sorry you’re unhappy with the service received and we apologise for any communication issues you experienced. If a customer is late to a viewing, we would always call to check and try our best to accommodate them. We did attempt to contact you, but you had supplied us with an incomplete phone number. We requested an updated phone number from you on several occasions by email, but this was not forthcoming. Furthermore, we understood after the first viewing that you no longer wished to work with us and so cancelled the second viewing. We apologise if we misunderstood. We’d still be happy to help you in your search for property and if you can provide us with your correct phone number I’m sure we could iron out the communication problems. Reeds Rains Bamber Bridge
1/5
GoogleOvercharging for services and inflating invoices in order to receive commissions from contractors seems to be a problem throughout the company. The staff at Preston are excellent and a credit to the company, unfortunately I am finding dealing with the company head office a nightmare. Their fees are now nearly double those of other agents in Preston which seems to keep creeping up but the biggest complaint is contractors sending in inflated invoices and Reeds Rains knowing about this. I have e-mail proof from a contractor saying the invoice was inflated so they could pay Reeds Rains their commission. Not very honest
Hi Paul, It's great to hear that you've had a good experience with the team in our Preston branch, but I'm sorry to read that you're unhappy with our fees. We believe that our fees are a reflection of the good service we offer. We're completely transparent about the fees we charge and sign-post all fees at the earliest opportunity. We do ask our contractors for a commission in reflection of the volume of work and swift payment we provide. The commission we charge takes into account the work we undertake to ensure contractors are fully insured, competent and correctly accredited. The Service Level Agreement between Reeds Rains and our contractors explicitly requires that they do NOT inflate their costs. All Reeds Rains landlords have the option to arrange works themselves and may find a better price but it may not be like for like: we never make cash payments to contractors and all work we commission is required to be guaranteed for a minimum of 12 months with a free return in this period in the rare event that a repair or replacement is needed. If we can address any further concerns, please contact us on rrcustomerrelations@reedsrains.co.uk Thanks Reeds Rains
1/5
GoogleEnquired about a house for sale which is, at the time of posting, listed on their website, Rightmove and other property websites, only to be told it had been sold (yet not mentioned on the property listings). 2 weeks later, the property is still listed as 'for sale' on the said websites so enquired again only to, again, be told it's sold. Either update or remove the listings instead of misleading people!NegativeProfessionalism
Hello Gaz, I am sorry to read your review. Please be assured that any and all feedback is valued by Reeds Rains. Please can you contact me on: 01772 561666 or email preston@reedsrains.co.uk Kind regards, Mark Branch Manager
5/5
GoogleExcellent service and communication, a special thanks to Aimee for all the help and support
5/5
GoogleReally quick and easy process. And Lucy was a diamond from start to finish. Thanks Team!
5/5
Googleexcellent service from Lucy and her team at reeds rains preston really helpful and lovely people would highly recommend ;)
Hello Kyle, Thank you for your 5 star review. I'm so glad we could be of assistance and that you were happy with the service you received from Lucy and the team. We wish you all the best in your new home. Kind Regards Mark Branch Manager
5/5
GoogleHighly recommend Lucy and Reeds Rains Preston. Very professional and responsive.
Hi Mr Parmar, Thank you for your kind words. If we can help you out in the future, please do not hesitate to contact us. Kind Regards, Mark Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds's Preston office has 248 reviews across three platforms: 244 on Google, 2 on Facebook, 2 on Yell.
Reeds Rains, Preston is rated 4.2 out of 5 across all 248 reviews, and 4.2 out of 5 on Google from 244 reviews.
Reeds Rains, Preston, 80 Fishergate, Preston, Lancashire, PR1 2UH.
