Jones and Chapman Prenton reviews

★★★★★ 5/5

Google

I have no hesitation in giving Jones & Chapman a 5-star review and using their services. The professionalism is far superior to others in Wirral. Jones & Chapman are very professional, responds to emails promptly and were very helpful in recommending trustworthy trades people to help with the preparation of a house for letting. The turnaround time from contacting Jones & Chapman and getting a tenant in was super quick (a few weeks). Huge thanks to Vicki, Elkee and Kate.PositiveResponsiveness, Quality, Professionalism

Fred · 25 August 2021

★★★★★ 5/5

Google

Can not fault the service of Ed and team at Prenton Jones and Chapman. It has been a difficult year with covid trying to sell my home but we got there with the dedication and commitment of the team. Every enquiry and endless phone calls from myself- which they never got fed up of it was always dealt with a quick reassuring response! I was always informed of the next steps of my selling journey which definitely made things easier for me and now that I am in my new home I am still getting checked up on to make sure everything is ok! Thank you again to such a wonderful team who all went above and beyond and also a big thank you to Annette my mortgage advisor who made sure I got the best deals. ColettePositiveResponsiveness, Quality, Professionalism, Value

Colette · 25 August 2021

★★★★★ 5/5

Google

Worked with Nick though my housing buying process, he was extremely helpful throughout.

DS · 25 July 2024

★★★★★ 5/5

Google

As a first time buyer, I was a bit clueless as to what was going on through the whole buying process but Ed, Jake, Maria and Ruth were there to support at every turn and make everything run as smoothly as possible. The team here are outstanding and I highly recommend them!

Andy · 26 August 2019

★★★★★ 5/5

Google

Great service from Aiden 😁 …

Sam · 16 March 2026

★★★★★ 5/5

Google

Absolutely fantastic team at Jones & Chapman in Prenton 😀 First class service all round, the staff are super efficient, professional and friendly! My experience with this agent has been brilliant! With Vicki''s expertise and Ruby going the extra mile this has made all the difference and made a move so much less stressful. I would highly recommend Jones & Chapman to anyone considering a house purchase or rental. 5 star service from start to finish 🌟🌟🌟🌟 Thanks Ruby you are a little gem 😊

Trickles · 25 August 2020

★★★★★ 5/5

Google

Jones and Chapman Prenton were recommended by a co-worker and they did not disappoint! From start to finish they were professional, friendly, knowledgeable and proactive in finding our dream home. Thanks goes to our fair valuation and reassurance from Carly, warm and friendly service from Sue who found our perfect forever home and witnessed me crying when this happened, knowledgeable and professional financial advice from Rhys who got the best mortgage deal for us and last but not least Ruth who was relentless when we had a meltdown when trying to close both our sale and purchase at the same time and sorted everything out. We cannot recommend them enough. Paul & Nancy

Nancy · 25 August 2020

★★★★★ 1/5

Trustpilot

Terrible experience of dealing with Jones and Chapman, Heswall, their Area Manager and Head Office

Our experience of dealing with the Heswall branch of Jones and Chapman was disgraceful. Issues were as follows:- 2 occasions the house was left without the alarm being set by J & C following a viewing. We had previously instructed them to set the alarm every time and they had agreed to that. 1 occasion it was left unlocked by J & C and so totally unsecured without being locked or alarmed. This viewing had been carried out by the Manager himself. J & C took people into the property without notifying us prior to the visit.J & C notified us that an offer had been made on our property, that it was cash and there was no chain. After accepting the offer on this basis we found out the reality was that, it was a buyer with a mortgage and there was a chain! We instructed J & C not to put “Under Offer” on the board outside the house. They ignored this and put up an Under Offer sign. I rang the Manager at J & C to voice my complaint about the issues above, he said he would talk to the staff and get back to me. Despite numerous contacts to the offices I never heard from the Manager afterwards. I rang the head office, Connells Group, and spoke to a Compliance Controller in the Complaints Department. He then fruitlessly tried to contact the Manager of Heswall Branch. I was appalled that a Head Office complaints department could not get to speak to their own branch manager.The official complaint was then sent from the Head Office to the Area Manager in charge of the Heswall Branch.However the Area Manager also refused to respond to Head Office. Then Head Office wrote to us stating we had rejected the Area Managers response despite the fact that they had previously written to us to state that the Area Manager had refused to respond to the complaint. Head Office eventually submitted their final response to us, however even this was after the deadline we had been given for their response. We asked The Property Ombudsman to look at the case they stated:-I have supported the complaints that have been made and consider that the circumstances merit an award of compensation. My award will reflect the avoidable aggravation, distress and inconvenience caused to the Complainants. I accept there were shortcomings in the service provided by J&C.J&C have acknowledged that the information initially provided by the branch caused confusion. As such J&C have not fulfilled their obligations, under the TPO Code of Practice, in that they did not pass the correct information to the Seller regarding the Buyer’s financial status.In accordance with Paragraph 8h of the TPO Code of Practice, J&C were obliged to exercise reasonable diligence to ensure that, after any visit by them, the Property was left secure. I accept that J&C did not follow the Seller’s instruction regarding resetting the alarm.J&C have acknowledged that when the initial complaint was raised, calls were not returned despite requests from J&C’s Compliance Department for the branch to do so…….. J&C have further acknowledged that the Complainants did not receive a response to their initial complaint. The Complainants chased for a response and received a letter which stated that a further review would be conducted, however no previous review had been conducted. J&C have acknowledged that their Internal Complaints Procedure had been breached because an initial review had not been conducted. In accordance with Paragraph 14d of the TPO Code of Practice, J&C were obliged to acknowledge all written complaints within three working days and promptly undertake a proper investigation. A formal written outcome of the complaint had to be sent to the Complainants within fifteen working days of receipt of the original complaint. In accordance with Paragraph 14e..The Complainants did not receive a formal response to their initial complaint and as such were not informed of how they could escalate the matter. This significantly delayed the complaints process. All in all a terrible experience start to finish

Sandra · 8 March 2020

★★★★★ 5/5

Google

Nick at Prenton was very helpful, explaining all the options and responding helpfully to messages when the situation changed. Excellent service.

Alan · 18 April 2025

★★★★★ 1/5

Google

There is a reason why these are the cheapest estate agents and it is because they offer the worst service. Staff are rude on the phone, if you actually get to speak to the person you are calling. They even put my property back on the market without my consent. I suppose you get what you pay for which was bad communication and poor service.

Kate · 23 October 2022

★★★★★ 5/5

Google

The staff at Jones and Chapman were very friendly and professional, especially Ed and Ruth who both made our experience less stressful. We also used the services of a Solicitor recommended by JC and I must say that Victoria at DC Law was very efficient and kept us up to date at each stage of the process.. Many thanks to Ed and his staff for all their help. If you are thinking of selling your property, We would certainly recommend Ed and his team at the Prenton Branch.

Tracy · 26 August 2019

★★★★★ 5/5

Google

So, I found a place close to my family that I never thought I’d be able to get, but it was absolutely ideal and an incredible house. But, when I arranged a viewing, I was greeted by the lovely Bobbi-Jo. There was a lot of back and forth after deciding to put an application forward for my property- but through no fault of Jones and Chapman or any of the staff. During this time, Bobbi-Jo was more supportive and caring than anything I could have asked for. She was always a phone call or email away, she was always willing and happy to help in any way she could, and without her, I truly do not think I would have got my now lovely family home. Bobbi-Jo was amazing and I am so grateful for all of her help. If there is anybody wondering who to go to for any future letting or sales, I would strongly advise Jones and Chapman for their proffessionalism and trustworthiness, but also their friendly and caring staff who do truly want nothing but the best and smoothest journey for you when finding your new home. Thank you to everyone here, but more so to Bobbi for all your time and effort.

Abbie · 26 August 2019

★★★★★ 5/5

Google

Absolutely outstanding! I shopped around, looking at a few of the online agents too, but nobody came close in terms of expertise, local knowledge, banks of potential buyers and help and support. If you're selling your property, use Jones & Chapman. Dan told me exactly when to list my house for optimum impact. He got the valuation spot on and I exceeded the asking price. From listing to completing took five weeks to the day - FIVE Weeks! That's how good the team is. Dan's an awesome lister. Carly and Ed are super-efficient and Ruth is incredible, always giving advice and guidance and ensuring the process maintains momentum. Great pricing structure. Great tie-in with conveyancers. The online agents might promise the world but Jones & Chapman truly deliver.

Richard · 26 August 2019

★★★★★ 5/5

Google

We sold our home through the prenton branch.they were brilliant from start to finish. Nothing was ever to much trouble for them and they were always happy to help with any queries that we had. We also used Rhys Davidson who is a mortgage advisor based at the prenton branch to buy our new home. Rhys is lovely guy who made something as stressful as buying a house a breeze. I can not recommend Rhys enough and I will be going back to see him when my mortgage is up for renewal he really is a top class fella.

Daniel · 26 August 2019

★★★★★ 5/5

Google

Great service from our mortgage advisor Nick, in contact every step of the way with all the answers and support we needed to advise us on the mortgage product best suited for us, all done in a very friendly and professional way with any colleagues in store helpful and available for queries and support also when required.

Ian · 26 May 2024

★★★★★ 5/5

Google

Nothing but positive experiences with Nick Cabo - he has been so friendly and helpful whilst he has been helping find me buy my first home and understand the process so easily. Extremely knowledgeable and thorough, absolutely great guy who has gone above and beyond to help me, always contactable and honest - couldn't recommend him enough!

Lewis · 26 May 2024

★★★★★ 1/5

Google

Appointment made aprox 5 days earlier to appraise property on day of appointment rang to confirm still ok and on the way then rang to say had made an error of some sort as to the confirmed appointment? Wanted to reschedule ! Was not at all impressed so told them to forget it ! would not deal with this company again totally un professional

Paul · 25 August 2022

★★★★★ 5/5

Google

Very pleased with Jones and Chapman in Prenton they were helpful and understanding as we have never sold a house before they kept us informed all the way through the process and even when the house went up for auction thank you all

Roy · 17 December 2024

★★★★★ 5/5

Google

Ellie-Louise was amazing! Friendly & Most importantly super quick. Had us moved in within the week! Thanks Ellie!

Philip · 12 April 2025

★★★★★ 1/5

Google

I have spent considerable time speaking with a different estate agent, explaining a complex situation to make sure they fully understand my requirements and provide the right solution for me. As soon as the property went on the market I received a call from Jones and Chapman enquiring how my viewings were going. It was a blatant attempt to try to rattle my confidence in my chosen agent, but I didn't mind the call, I appreciate it's just business. That was yesterday. Today I received another call from someone else at Jones and Chapman with a similar pitch, asking if I have any viewings today or tomorrow. Again trying to unsettle my confidence in an agent who have taken the time to understand my needs and requirements. 1 call is fine, but 2 in 2 days takes the piss. You'd get more respect from me if you put more effort into the top of your funnel to win your own business rather than trying to steal business from competitors before they've even had time to prove themselves. For this reason I will never give my business to you.

Matt · 26 August 2017

★★★★★ 5/5

Google

Definetely the best and most professional agency we came across. Bobby and Olly went above and beyond to sort a complication and brought the whole process of renting to a smooth and pleasing end. I wish them all success that they deserve and definetely would recommend Jones & Chapman as the agency of first choice if you are looking to be in good hands on your journey towards a new home. Highly appreciated. Thank you very much.

Sven · 26 August 2019

★★★★★ 1/5

Google

One star isn’t even deserved for the hell we have been through the past 8 months with the Prenton branch. We moved into our house October 2023 and there was a couple of small things which were fixed quite quickly. The first main issue has been Abigail, when we first moved in she gave us the wrong bank details to pay our rent to. She gave us a personal bank account for a woman named Joanna, when the rent is meant to be payed into a business account. She took barely any accountability for this and just brushed it off. After the company giving us 2 weeks to move out, She gave us 2 days notice that our house would be up for viewings whilst we were still living there and that if we couldn’t be present she would use the key they held to let herself in. We had to arrange for someone to be there as we couldn’t take time off and was far from comfortable with her being there alone. She said to the person who was supervising her doing viewings how much we’d been perfect tenants and always payed on time and kept the house very clean and tidy. We cleaned the house before moving and left it in a cleaner state than when we got it, payed our rent on time every month yet she sent a reference to our new landlord stating we are bad tenants who can’t pay our rent on time and missed payments, and also mentioned us hounding her for repairs. We discovered a leak in the bathroom from the negligence of the landlord it opened a can of worms. We discovered in January 2024 a small amount of mould coming from under the bath. After 2-3 months of asking we had a plumber come and asses the bathroom. Prior to him coming the landlord had stated he doesn’t give permission for him to remove the bath panel, which is where the mould was coming from, the plumber did anyway and discovered the bath hadn’t been fitted correctly and the tiles weren’t fitted correctly either and could fall down at any point taking the shower with it. The landlord demanded second and third quotes for the repairs and still by June had done 0 repairs. Bearing in mind I am severely asthmatic and had recently recovered from pneumonia and was also pregnant, he did not care. Jones and chapman had plenty of time to repair the property but left us with an unsafe bathroom. We asked to be released from the tenancy 4 months early due to the condition of the house. They agreed and said either move out within the next 2 weeks or you will have to stay until November which is when I am due. We moved out in July and the landlord and jones and chapman disappeared and stopped replying to our emails regarding our deposit and took nearly 2 months to send it back to us, after claiming damages were from us, that were actually there before we moved in. I have attached photos below of the state of the bathroom we were living in. We handed out keys back on a Friday in July and by the Monday someone had already picked the keys up and was moving in, despite the bathroom being unsafe to live with.

Froja · 22 September 2024

★★★★★ 1/5

Trustpilot

Shocking service from the Letting Team.

Tim · 11 September 2026

★★★★★ 5/5

Google

The Prenton Jones and Chapman Team have made selling our house extremely easy. They are a professional, efficient and friendly team. The communication has been swift and nothing has been too much trouble for them. We highly recommend them and we would use them again in the future.

Phillip · 25 July 2024