Jones and Chapman Prenton reviews

★★★★★ 5/5

Google

Nick cabo - has been great and I would recommend to everyone , really helped me alot and nothing has been to much to ask from him. Has took his time explaining something so new to me and continues to support me. Very friendly but professional and makes you feel at ease throughout. Very good person to go to for mortgages.

Brittany · 1 October 2024

★★★★★ 5/5

Google

Great experience with jones and chapman couldn’t thank aiden enough for helping me with the property

Abby · 16 February 2026

★★★★★ 5/5

Google

good service, especially my mortgage broker Libby, aways answer my questions and try best of her effeteness. we had challenges with the lenders, but, at the end, it is all good. thanks.

Dan · 22 September 2025

★★★★★ 1/5

Google

There are so so many aspects to this review, I have had some bad landlords in the past but nothing as bad as this branch. I was in my property for 3 months before I had to move out because the council put a probation order in place due to it not being suitable for living. (Through hazards in the property) But I handed my keys back on the 19/06/23. (Rent wasn’t due till 23/06/23) Almost two weeks after I received an email to say I was in arrears. After chasing it up the branch hasn’t even done the paper work to state I have moved out! No documentation has been done at all. Now I have to wait even longer to receive my deposit back. When they are at fault! They are self centred and don’t respect the customers. Jones and chapman maybe okay as a whole but this branch, give it a wide birth and find one which has morals. There’s so much more to this story but that’s a brief insight

Cameron · 25 August 2023

★★★★★ 5/5

Google

me and my partner used nick their mortgage advisor to purchase our first house and we couldn’t fault him ,quick responses,happy to answer any questions or concerns we had would 100% recommend

Ella · 15 September 2025

★★★★★ 5/5

Google

We are currently using Jones & Chapman and are in the process of renting a property with them. The estate agent James has been so accommodating, nothing has been too much trouble for him. He's kept us informed and updated every step of the way and has made the whole process so much easier and enjoyable for us. Couldn't recommend him enough and would absolutely use them again if we ever need an estate agent.

Jennifer · 25 August 2022

★★★★★ 1/5

Trustpilot

Very unprofessional!

Got in touch with them to purchase a property, have just put an offer through, but the experience just up to this point has been extremely disappointing! Viewings were not organised very well, wasted over an hour waiting to view a property and it turns out they didn't know who ever was supposed to take us isn't. The person at the office didn't think this was disorganised and was very rude! Put an offer on a property that was confirmed it's no longer under auction, but it is! Not helpful or professional at all! Do not recommend!

Bella · 4 October 2021

★★★★★ 1/5

Trustpilot

I wish I could give less than one star

I wish I could give less than one star. Jones Chapman Allerton Road - what a mess. Consistently lieing to me, getting things wrong, overcharging me, telling lies to the tenant, not following through with what they have said. They say 'I will ensure this will be sent over now' then radio silence for 5 days. This has been much more hard work than managing the property myself. Avoid at all costs.

Abigail · 4 June 2025

★★★★★ 5/5

Google

My experience was great, Agent Aidan Sparke who attended to me was amazing, patient and professional.🙏 …

Odunayo · 16 January 2026

★★★★★ 5/5

Google

It was a pleasure dealing with the lettings team in the prenton branch. They were welcoming and very easy to communicate with after such a stressful. They were very thorough at the viewings and Katie made the process so much easier with the swiftness of her responses and ability to find me the perfect home. Highly recommend and will definitely use again!!!

Clive · 25 August 2023

★★★★★ 5/5

Google

I had a lovely chat with Rebecca Pardey. She quickly provided good explanation and sorted out couple of issues. She was really helpful and easy to speak with. Thank you for your help :) Edit: I now get help from Nicolas Cabo who is extremely helpful and involved with sorting out house mortgage for me. I would recommend him as well. Thanks

Jan · 25 July 2024

★★★★★ 5/5

Google

I used Kieran Woolley as my mortgage advisor, as he came very highly recommended. I could not be more pleased with the standard of service, Kieran was so friendly and kept me updated anytime anything happened. Very professional and personal service, I felt he understood exactly what I wanted and made me feel like a friend rather than a customer which made the whole process very relaxing and stress-free. I would hugely recommend Kieran to anyone! Top service!PositiveResponsiveness, Quality, Professionalism, Value

Gary · 25 August 2021

★★★★★ 5/5

Google

I have no hesitation in giving Jones & Chapman a 5-star review and using their services. The professionalism is far superior to others in Wirral. Jones & Chapman are very professional, responds to emails promptly and were very helpful in recommending trustworthy trades people to help with the preparation of a house for letting. The turnaround time from contacting Jones & Chapman and getting a tenant in was super quick (a few weeks). Huge thanks to Vicki, Elkee and Kate.PositiveResponsiveness, Quality, Professionalism

Fred · 25 August 2021

★★★★★ 5/5

Google

Can not fault the service of Ed and team at Prenton Jones and Chapman. It has been a difficult year with covid trying to sell my home but we got there with the dedication and commitment of the team. Every enquiry and endless phone calls from myself- which they never got fed up of it was always dealt with a quick reassuring response! I was always informed of the next steps of my selling journey which definitely made things easier for me and now that I am in my new home I am still getting checked up on to make sure everything is ok! Thank you again to such a wonderful team who all went above and beyond and also a big thank you to Annette my mortgage advisor who made sure I got the best deals. ColettePositiveResponsiveness, Quality, Professionalism, Value

Colette · 25 August 2021

★★★★★ 5/5

Google

Worked with Nick though my housing buying process, he was extremely helpful throughout.

DS · 25 July 2024

★★★★★ 1/5

Trustpilot

All bad reviews not surprised!

All bad reviews not surprised! I have had a frustrating experience with the lettings department in the Prenton branch due to poor communication and a lack of professionalism. Emails are frequently ignored or followed up, and important information is not forwarded as it should be. The team seems disorganized and unresponsive, failing to follow up on queries in a timely manner. The overall customer service has been lackluster, with little effort to keep tenants or landlords informed. A more proactive and efficient approach is desperately needed to improve the quality of service. Unfortunately, based on my experience I would not recommend dealing with this department. All rude staff aswel!

Daniel · 5 February 2025

★★★★★ 5/5

Google

As a first time buyer, I was a bit clueless as to what was going on through the whole buying process but Ed, Jake, Maria and Ruth were there to support at every turn and make everything run as smoothly as possible. The team here are outstanding and I highly recommend them!

Andy · 26 August 2019

★★★★★ 5/5

Google

Great service from Aiden 😁 …

Sam · 16 March 2026

★★★★★ 5/5

Google

Absolutely fantastic team at Jones & Chapman in Prenton 😀 First class service all round, the staff are super efficient, professional and friendly! My experience with this agent has been brilliant! With Vicki''s expertise and Ruby going the extra mile this has made all the difference and made a move so much less stressful. I would highly recommend Jones & Chapman to anyone considering a house purchase or rental. 5 star service from start to finish 🌟🌟🌟🌟 Thanks Ruby you are a little gem 😊

Trickles · 25 August 2020

★★★★★ 5/5

Google

Jones and Chapman Prenton were recommended by a co-worker and they did not disappoint! From start to finish they were professional, friendly, knowledgeable and proactive in finding our dream home. Thanks goes to our fair valuation and reassurance from Carly, warm and friendly service from Sue who found our perfect forever home and witnessed me crying when this happened, knowledgeable and professional financial advice from Rhys who got the best mortgage deal for us and last but not least Ruth who was relentless when we had a meltdown when trying to close both our sale and purchase at the same time and sorted everything out. We cannot recommend them enough. Paul & Nancy

Nancy · 25 August 2020

★★★★★ 1/5

Trustpilot

Terrible experience of dealing with Jones and Chapman, Heswall, their Area Manager and Head Office

Our experience of dealing with the Heswall branch of Jones and Chapman was disgraceful. Issues were as follows:- 2 occasions the house was left without the alarm being set by J & C following a viewing. We had previously instructed them to set the alarm every time and they had agreed to that. 1 occasion it was left unlocked by J & C and so totally unsecured without being locked or alarmed. This viewing had been carried out by the Manager himself. J & C took people into the property without notifying us prior to the visit.J & C notified us that an offer had been made on our property, that it was cash and there was no chain. After accepting the offer on this basis we found out the reality was that, it was a buyer with a mortgage and there was a chain! We instructed J & C not to put “Under Offer” on the board outside the house. They ignored this and put up an Under Offer sign. I rang the Manager at J & C to voice my complaint about the issues above, he said he would talk to the staff and get back to me. Despite numerous contacts to the offices I never heard from the Manager afterwards. I rang the head office, Connells Group, and spoke to a Compliance Controller in the Complaints Department. He then fruitlessly tried to contact the Manager of Heswall Branch. I was appalled that a Head Office complaints department could not get to speak to their own branch manager.The official complaint was then sent from the Head Office to the Area Manager in charge of the Heswall Branch.However the Area Manager also refused to respond to Head Office. Then Head Office wrote to us stating we had rejected the Area Managers response despite the fact that they had previously written to us to state that the Area Manager had refused to respond to the complaint. Head Office eventually submitted their final response to us, however even this was after the deadline we had been given for their response. We asked The Property Ombudsman to look at the case they stated:-I have supported the complaints that have been made and consider that the circumstances merit an award of compensation. My award will reflect the avoidable aggravation, distress and inconvenience caused to the Complainants. I accept there were shortcomings in the service provided by J&C.J&C have acknowledged that the information initially provided by the branch caused confusion. As such J&C have not fulfilled their obligations, under the TPO Code of Practice, in that they did not pass the correct information to the Seller regarding the Buyer’s financial status.In accordance with Paragraph 8h of the TPO Code of Practice, J&C were obliged to exercise reasonable diligence to ensure that, after any visit by them, the Property was left secure. I accept that J&C did not follow the Seller’s instruction regarding resetting the alarm.J&C have acknowledged that when the initial complaint was raised, calls were not returned despite requests from J&C’s Compliance Department for the branch to do so…….. J&C have further acknowledged that the Complainants did not receive a response to their initial complaint. The Complainants chased for a response and received a letter which stated that a further review would be conducted, however no previous review had been conducted. J&C have acknowledged that their Internal Complaints Procedure had been breached because an initial review had not been conducted. In accordance with Paragraph 14d of the TPO Code of Practice, J&C were obliged to acknowledge all written complaints within three working days and promptly undertake a proper investigation. A formal written outcome of the complaint had to be sent to the Complainants within fifteen working days of receipt of the original complaint. In accordance with Paragraph 14e..The Complainants did not receive a formal response to their initial complaint and as such were not informed of how they could escalate the matter. This significantly delayed the complaints process. All in all a terrible experience start to finish

Sandra · 8 March 2020

★★★★★ 5/5

Google

Nick at Prenton was very helpful, explaining all the options and responding helpfully to messages when the situation changed. Excellent service.

Alan · 18 April 2025

★★★★★ 1/5

Google

There is a reason why these are the cheapest estate agents and it is because they offer the worst service. Staff are rude on the phone, if you actually get to speak to the person you are calling. They even put my property back on the market without my consent. I suppose you get what you pay for which was bad communication and poor service.

Kate · 23 October 2022

★★★★★ 5/5

Google

Nick Cabo my mortgage advisor was fantastic, couldn't have asked for more help with everything from initial consultation to moving in. What a legend! Couldn't recommend more.

Ian · 6 August 2025