Jones and Chapman Prenton reviews

★★★★★ 1/5

Trustpilot

Unprofessional incompetent Agents

I tried contacting Jones & Chapman (Allerton Rd) on 28th and 29th March on a number of occasions only for the call to ring out to voicemail. After numerous attempts I finally got through to somebody on the 30th who advised that he was in the lettings department and couldn't assist but would pass my details on to the sales team to return my call. Having had no return call I called back on 1st April and spoke to a representative in the Sales department who was unable to answer any of my basic questions about the property. He advised that he was new and would obtain further information and return my call to advise further and also an appointment date to view the property. Having had no return call I called back again on 6th April and got through to the same person after several attempts. I was told the exact same information and it was apparent that no attempt had been made to contact the Vendor to arrange an appointment. He advised that he would now treat this as urgent and also escalate the viewing. Having still had no response I called back again on 11th April on 3 occasions reaching answer machine every time. I left an urgent message on their voicemail on the last occasion asking for the Manager to return my call. Needless to say 3 days later no response from anybody. I appreciate that I am not a Client and they have no obligation to me in terms of customer service but if this is how they are operating their business I would not instruct them to sell a property on my behalf. I am now contacting the Vendor direct.

Lee · 14 April 2022

★★★★★ 5/5

Google

The staff at Jones & Chapman were excellent end to end whilst going through the house buying process. We purchased our house in the summer and all the staff were helpful and friendly, everything was explained clearly to us so we understood the whole process. I highly recommend them if you are buying a house in the Wirral area

James · 26 August 2019

★★★★★ 1/5

Trustpilot

I’d give no stars if I could

I’d give no stars if I could. I’m a cash buyer and have left numerous voicemails ( no one ever answers) emails, emails through right move and in fact right move themselves emailed them with my details too when I told them I can’t get through. I messaged their face book page- still nothing ! This has gone on for over a month. I’d never try and sell through them. There’s a property I’ve been trying to view for over a month !!

Lou · 26 March 2022

★★★★★ 5/5

Google

Fabulous Service from Jones and chapman prenton .. sold my property within days of valuation without it going on market, they used their expertise to find right buyer. Staff more than happy to answer any queries I had and rang me regularly with updates also helped negotiations with solicitors Definitely recommend them to sell or buy through

Elaine · 26 August 2019

★★★★★ 1/5

Trustpilot

Disgusting and Dishonest service

Tried FOUR TIMES to meet with one of their mortgage advisors just so we could get a viewing and they flaked out EVERY TIME, what a complete waste of time not to mention money we spent on travelling to their office. Then they have the nerve to send us adverts for other properties that 'we may be interested in', making this whole experience reek of a bait and switch. If you, reading this right now are the said mortgage advisor or had any part to play in this then I hope you are ashamed of yourself for brazenly messing us around and the absolute least you could do is compensate us for the time and money wasted.

Don't · 30 October 2021

★★★★★ 5/5

Google

Both Bobbi and Olly were an incredible help throughout the entire process. Both were calm and really well informed and helped me through all the stresses of letting a property (by myself for a first time!). Couldn't recommend them enough

Joel · 26 August 2019

★★★★★ 1/5

Trustpilot

I'm trying to buy a property in Liverpool

I'm trying to buy a property in Liverpool. I had agreed to meet a mortgage advisor with J&C but, having had three similar quotes, decided one more wasn't necessary. I didn't hear from J&C again despite calling and emailing about properties. I finally got a response. This was after a week of a few attempts to make contact. I was told the property I wanted to view had been sold already to a priority buyer - meaning someone who had met with the J&C mortgage advisor. I explained that I didn't need a mortgage. It became clear the mortgage advisor is considered a necessity if wanting to purchase through J&C. I have never been sent a property by J&C and have not managed to arrange a viewing with them. It's clearly a waste of my time (as a first time buyer with a mortgage in principle in place) to use this estate agent. I just want to buy a property from an estate agent and I don't need a mortgage. TL;DR J&C isn't interested in you as a buyer unless you see their mortgage advisor

Rachel · 24 September 2021

★★★★★ 1/5

Trustpilot

Avoid

Avoid. I would never use them again. There must be a reason that only a few people using this estate agent. Sold our house 15k less than the asking price and they said to me we have sold our house at a 'good price'. I didn't get my money back for marketing package cost as promised. Very lay back estate agent, offer accepted and I didn't receive the letter confirmation until 2 weeks after. They didn't do the ID check of the buyer until days after. From my experience, I would not believe whatever they said.

Emily · 21 September 2021

★★★★★ 1/5

Google

A while ago now so I hope they've improved since then. I rented my enormous and beautiful Grade II listed flat out while I went travelling and they advertised it with only the following words: 1 bed flat, bathroom, kitchen, living room, small hall, no pets. And included a photo of the compost heap instead of the massive 200ft gardens. It remained empty for 4 months. Went to Clive Watkins they put a lovely brochure together and found a tenant within 24 hours.

Kirsten · 25 August 2021

★★★★★ 5/5

Google

I was looking for a house to rent and move into and was ideal for it be quick due to circumstances. Kate who managed the house I chose was friendly, professional, responsive and informative. She helped me through every bit of the process and made sure it was as smoothly as possible, and was always there to answer any queries I had. I was never left wondering what was happening and managed to move me into the property within a week which was incredible. I couldn't fault Kate at all she was excellent.PositiveResponsiveness, Professionalism

Leon · 25 August 2021

★★★★★ 1/5

Trustpilot

I received poor service from west kirby office

Rang and arranged for evaluation. To begin with a member of staff from west kirby office arrived late. Then rather than give me the evaluation said he would let me know. 24 hours later ive heard nothing. By the way we are selling 2 houses at same time . I rang again and was told they would get back to me , which they didnt. My experience has been no communication and poor service and due to this jc have lost sale of two houses

Frenchy · 30 March 2021

★★★★★ 5/5

Google

Lovely pub, friendly staff. There is a varied menu of good quality food. Highly recommend this venue and the smoked salmon pate.

Linda · 25 August 2022

★★★★★ 5/5

Google

From the first mortgage appointment to the day we got the keys, Jones & Chapman looked after us during our journey every step of the way. Any issues or questions we had were dealt with promptly and in a reassuring way. Buying a house is a huge deal and there are a lot of things we weren't sure of but Kieran and Ed were absolutely wonderful. I would recommend them to anyone. Thank you for everything.PositiveResponsiveness, Professionalism

Scott · 25 August 2021

★★★★★ 5/5

Google

It has been a pleasant experience with Nick. Thanks for your support and professionalism.

Ola · 26 May 2024

★★★★★ 1/5

Trustpilot

Absolutely horrible

Absolutely horrible! They show absolutely no care in the world for their tenants! They forget whay they speak to you, they ignore you, and they don't seem to want to respect their contracts. Just for reference, I reported some relatively easy to fix maintentance issues 2 months ago and they still haven't been solved. They are just the worst! Stay away from them if you value your sanity

Răzvan · 1 November 2022

★★★★★ 1/5

Google

My experience with this branch was terrible. Unprofessional staff. I drove for 80 min to view a property to find out no agent was there, called agency 16 times but no answer despite them confirming the viewing 2 days prior. Left 2 voice messages but no one even picked up the phone and call me to apologise atleast. If there was less than 1 star i would give it

Awab · 25 August 2022

★★★★★ 1/5

Trustpilot

Bebington branch.

Bebington branch. Went to view a property with Jones and Chapman at a prearranged time to have the door shut in my face as agent had other viewers. Attempts to escalate to senior managers met with resistance Poor communication and customer service Reluctant to return.

Alan · 22 May 2024

★★★★★ 5/5

Google

Ed and his team helped me through a very stressful emotional rollercoaster selling an inherited property. After 3 sales falling through I was literally ready to give up but Ed and his team remained positive and hopeful that we would find the right buyer and buyer number 4 was that buyer we had been waiting for! Thank you so much for all your patience and being there for all the meltdowns :) Wish we had a branch in North Liverpool xx

Charlotte · 25 August 2020

★★★★★ 5/5

Google

We have recently moved house for the first time and like most first time buyers we didnt know everything that needed doing, Kieran helped with absolutley everything the whole way through, he was professional, always had time to take your calls/emails and if not would always reply in a timely manor cannot recommend him enough for anyone moving house. He dealt with everything for us liasing with our solicitor and making sure everything went through as it should! He is a credit to the branch and we highly recommend people to go to him for advice and help! We will be back to him when we are looking to move again without doubt! Thanks again, Hannah & ChrisPositiveResponsiveness, Quality, Professionalism

Hannah · 25 August 2020

★★★★★ 1/5

Trustpilot

I am writing this review as a potential Frustrated Purchaser

I am writing this review as a potential purchaser of a house on their site, the house was setup on a “modern auction”, which is short for “estate agent gets a lot of money and everyone else involved either gets less or pays more”. However my feedback is not based on that it’s about the complete lack of transparency of the purchase process or aspect of it.. The property sale page mentions it being sold under “modern auction” and refers to T&C.. and that where it ends with a reference, I searched the site there is no mention of “modern auction” anywhere about from the page where it’s, not what this means including..When the sale isWhat the terms of the sale areLegal pack availability (if any)The cost of the process...Nothing zip zero.. lack of transparency... just a bit but here is the kicker we were told twice VERBALLY only. That the fee was £6k... ( this is on a house with a “guide price of 63k ) no details on whether this was including or excluding VAT. However since it not written down anywhere on the site It could be a arbitrary figure.The “modern auction” is a rip off at the best of times and is under investigation by trading standards, due to lack of transparency. However Jones and Chapman if you are reading this please not there is a huge difference between lack of transparency, and no transparency with no supporting information available on you primary sales portal.

Simon · 29 July 2020

★★★★★ 5/5

Google

I cannot thank the Prenton Branch enough, always polite and return calls, nothing was too much and without the help of Ed i wonder if i'd still be chasing solicitors. From start to the end of the process Ed went above and beyond, highly recommend the Jones & Chapman team.

Greg · 26 August 2019

★★★★★ 1/5

Trustpilot

Cowboys

Put house on the market and paid for the overpriced package.Signed contract , monies handed over then that was that. 3 viewings all carried out by me. I was promised an open house, booked a weekend away, never did i hear nor see sales man again once monies exchanged his words were " it's in our interest to find you somewhere to move to" , not even one contact , suggestion or follow up. Put in a complaint it was ignored. Took house off the market. Them some months later received a glossy brochure through the door with my house plastered all over the front as sold subject to terms. All my photos were on leaflet and these were distributed throughout the neighbourhood with no authorisation from me.They offered £50 , they breached their own contract.I didn't take the £50. I would not recommend them.

Amanda · 25 March 2020

★★★★★ 5/5

Google

Both Alexandra and Bobbi were fantastic helpers and advisers throughout the process of looking for and finally moving in my new flat! Competence, professionally, flexibility, kindness and sympathy! THANK YOU!

Gabriele · 23 October 2020

★★★★★ 5/5

Google

Both Alexandra and Bobbi were fantastic helpers and advisers throughout the process of looking for and finally moving in my new flat! Competence, professionally, flexibility, kindness and sympathy! THANK YOU!

Uwe · 25 August 2020