Trusted Agent profile · Prenton
★★★★★
323 reviews across 2 platforms
349 Woodchurch Road, Prenton, CH42 8PE
Jones and Chapman's office in Prenton, at 349 Woodchurch Road, is rated 3.8 out of 5 across 323 reviews on two platforms, including 253 Google reviews rated 4.3.
Every review we hold for the Prenton office, from every platform, shown as written. First names only.
5/5
GoogleThe team have been really helpful so far, answered all my questions and found us a tenant quickly. Look forward to working with them moving forward.
Hello Rebecca, We are really glad the team have been as helpful as possible to you and that a tenant for your property was found so quickly and thank you so much for taking your time to leave our team with a 5-star review.
5/5
GoogleMegan Davies our mortgage advisor at the Prenton branch was a true star with our mortgage application which made the whole process so much easier. Her help and knowledge was invaluable. Communication from her was clear and concise and Megan's friendly personality was a joy ***** 5 stars without a doubtPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGood response after contacting this Estate agent. Tom who came out was extremely knowledgeable and professional with a very friendly touch. So far all has gone really well, just waiting another day or so to get my property on the market.PositiveResponsiveness, Professionalism
5/5
TrustpilotMy grandparents always used Jones and…
My grandparents always used Jones and Champan when they moved house, so did my parents and so do I. We have always received good service and have never had any complaints. I would have no hesitation in recommending them.
5/5
GoogleWe used Kieran as our Mortgage advisor and he was fantastic. Shown us in great detail the mortgages on offer, he got our mortgage in principle extremely quickly allowing us to make an offer ASAP. He was very responsive throughout and would 100% recommend
4/5
GoogleReceived great customer service from Kate at the Prenton branch when renting a property. She was very friendly, pro-active and professional going out of her way to answer queries and provide advice. Would definitely recommend this branch to friends and family.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent, hassle free sale - used them for both the sale and purchase - couldn't recommend them enough!
Hello Linda, Thank you for providing a review for our Prenton branch, very pleased to hear you had a hassle free sale and thank you again for choosing to recommend us!
5/5
GoogleWe used Kieran as our Mortgage advisor and he was fantastic. Shown us in great detail the mortgages on offer, he got our mortgage in principle extremely quickly allowing us to make an offer ASAP. He was very responsive throughout and would 100% recommend
5/5
GoogleAmazing service from the team in Prenton. Friendly, efficient with integrity. Cannot fault them as the are taking the sting and pressure out of selling our home . Great service, would highly recommend.PositiveProfessionalism
5/5
GoogleIt's been an absolute pleasure working with Jones and Chapman in Wirral. They made the sale of our property run smoothly and efficiently. Highly professional service and very friendly manner. Would highly recommend.
5/5
GoogleGreat customer service, We bought from Sue and Ed. Always on hand to assist, well informed on the process, built up a great rapport with them and will be back. Will certainly be listing with them when the time comes
5/5
GoogleSold a property recently via Jones and Chapman Prenton. The service was absolutely fantastic. Would highly recommend.
Hi there, thank you so much for providing our Jones and Chapman Prenton team with a 5 star review. We are so glad you were pleased with the level of service provided by our team and would recommend us. If there is any other services you require from our team in the future our team would be more than happy to help!
1/5
TrustpilotReally bad experience I would not…
Really bad experience I would not recomend, they told us what we wanted to hear but when it come to services they delaid us for months and could not provide nothing of what they've promised, charged money first thing as well. WOULD NOT RECOMEND
5/5
Googlevery pleased with all the help the team have offered us, they have been brilliant!
Hello Cathy, thank you so much for leaving our Jones and Chapman Prenton team with a 5-star review, we always aim to provide a brilliant service so we are over the moon to hear you have been impressed!
4/5
GoogleStaff very helpfull and friendly. Extremely professional throughout the whole rental process. Would highly recommend.
Hello Phil, thank you for the great review about our Jones and Chapman Prenton team. We are very pleased that you would choose to recommend us and that we could provide a helpful and friendly experience throughout your rental process.
4/5
GoogleEd was great throughout my sale which had a lot of complications due to covid 19. Ed is a credit to the prenton branch and always rings back and keeps in regular contact which is really important during the stressful time of moving home.
1/5
GoogleUnprofessional staff I paid holding deposit then they cancelled the apartment and don't paid my money back. I need my money
5/5
GoogleExcellent service from start to finish. I Received regular updates on sales progression etc, many thanks.
Hello, thank you for providing our Jones and Chapman Prenton team with a 5-star review. We are so happy that you received a first class service from our team and if there is ever anything else you require from the branch, just get in touch!
2/5
GoogleA little underhand. They are friendly but they are stuck to adhering to the company standards, which is a very impersonal national chain. Tried to charge me for tenancy fees even after the law changed. No contact and they don't reply to emails.
5/5
TrustpilotFantastic Service from James at Greasby
James Evans in the Greasby office dealt with our mortgage application and I can highly recommend him as the whole application was dealt with the utmost professionalism and courtesty.
5/5
GoogleAbove and beyond. Really supportive as im a 1st time buyer. Thank you.
Hello Leah, thank you so much for providing our team with a 5-star review, we are so happy that you found the service to be above and beyond and if there is ever anything else you need, please don't hesitate to get in touch with us!
5/5
Googlevery proactive and kept us up to date throughout. very helpful.
Hello Chris, thank you for taking your time out to provide our Jones and Chapman Prenton team with a 5 star review. We are over the moon that you found us to be helpful and proactive and if there are any services of ours you require in the future, we will be more than happy to help!
4/5
GoogleEd and the team in prenton were fantastic ,friendly approachable and constant contact with my wife Janice throughout the process of selling our property , Thank you for first class service. Highly recommended with buying and selling .PositiveQuality, Professionalism, Value
5/5
GoogleI rent my property through Jones and Chapman they were great help finding me my tenant and the ladies in the office are always going an extra mile.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jones and Chapman's Prenton office has 323 reviews across two platforms: 253 on Google, 70 on Trustpilot (across the whole business).
Jones and Chapman Prenton is rated 3.8 out of 5 across all 323 reviews, and 4.3 out of 5 on Google from 253 reviews.
Jones and Chapman Prenton, 349 Woodchurch Road, Prenton, CH42 8PE.
