Jones and Chapman Prenton reviews

★★★★★ 5/5

Google

I know estate agents have a bad reputation and can often fib for a sale but after living in my current home for nearly 7 months, that I bought through them, I can say that all the advice on the streets and areas was 100% spot on. My agent was Dan, being a single Mum, moving to a more deprived area from which I was used to after divorce, I was very concerned and anxious about it all. He was so kind and helpful and really did try his best for me and my kids. He made the whole experience so much easier on me. The area is not perfect but it’s not forever, and it was definitely the best that I could afford. Would highly recommend him.

Rachael · 26 August 2018

★★★★★ 1/5

Trustpilot

One star is too much for this agency

One star is too much for this agency. Constantly asking to view houses and get no reply or get told the property isn’t open for viewing yet but then it’s taken a day later. Very unfair towards clients. Rude on the phone with a can’t be bothered attitude. Home owners, please stop using this agency!

Samantha · 2 February 2025

★★★★★ 1/5

Trustpilot

Allerton Branch - Go elsewhere

I used the Allerton Branch to handle the sale of a property. From the offset, the service was poor. The ladies in the office were clueless, unhelpful and lacked professionalism. Their handling of the sale was by far the worst I have experienced as an experienced Landlord. Save your money - avoid at all costs.

Kerry · 25 January 2025

★★★★★ 5/5

Google

Bobby- jo & Dave we’re extremely helpful through out the process of finding our home . They were always easy to contact & where happy to answer what ever questions I needed to know . We’re now settled in our house & we absolutely love it ! Thank you to you to you both from the bottom of our hearts for your professionalism and being so friendly & helpful ! Definitely recommend Jones & Chapman 🏠

Chrystal · 26 August 2019

★★★★★ 1/5

Trustpilot

I would give 0 star if I could

I would give 0 star if I could. I put an offer to a house in Little Sutton which they said the offer was accepted. I informed my solicitor, they asked for my funds, etc. Today (after a week later) the guy named “William Allanson” form Jones & Chapman called us saying “Sorry but there is a higher offer for the house”. I am so outraged. I now understand that they continued showing the house and getting new offers. This is unethical and unprofessional. Such companies and people should not be in the sector. STAY AWAY and if possible DO NOT WORK WITH THEM especially the one located in Little Sutton/Ellesmere Port

Dilek · 27 September 2023

★★★★★ 1/5

Trustpilot

We asked JCH to come out and value our…

We asked JCH to come out and value our home. The manager asked,over the phone, how much did you pay for the house, how much have you spent, and then without seeing the property said “ so you would be happy making 50k” what an idiot. We had arranged for 3 valuations including JCH. JCH sent a valued who works in another area and didn’t have a clue about the area we live in, hadn’t prepared any comparisons or anything, and can you believe he valued the house the same as the manager who hadn’t seen the house. The other 2 agents were both fully prepared to value the house and valued it 40% more than JCH, explaining how they had arrived at the valuation based on other sold houses in the area. Don’t use this company to sell your house, totally unprofessional.

Mr · 20 September 2023

★★★★★ 1/5

Google

Honestly, absolutely awful. Tried to up rent payments by £110 with 2 weeks notice and refused to acknowledge that this is illegal until the whole building complained and they finally gave the legal 1 months notice. No one ever answers the phone and if they do they are very rude. Complained multiple times about the state of the apartment and was ignored every single time. Just absolutely awful and I can't express the relief I feel now that I am away from them. Trust the large amount of terrible reviews this branch has received.

Lindsay · 25 August 2023

★★★★★ 5/5

Google

Thanks to Amanda and the lettings team for finding me a tenant quickly and making the whole process stress free. Great service, would highly recommend!

S · 26 August 2018

★★★★★ 5/5

Trustpilot

Review form the landlord

Review form the landlord Very happy with the service, thank you so much Vicki and Abigail for all your help and answering my questions and finding a new tenant

Katsiaryna · 15 September 2023

★★★★★ 5/5

Google

Megan helped with our re-mortgage and was brilliant from start to finish! We experienced a few hiccups (as you do!) at the start of the process but Megan kept us calm and sorted every issue. Couldn't recommend her highly enough if you need some mortgage advice - she knows everything! Thanks Megan!!

Alexis · 25 August 2020

★★★★★ 1/5

Trustpilot

Left multiple messages on Rightmove…

Left multiple messages on Rightmove asking to be emailed about a property because I work nights and can't be called during the day. Haven't bothered to respond.

Duncan · 4 October 2025

★★★★★ 5/5

Trustpilot

Jones and Chapman. Excellent Value for Money Polite Service.

I have used the services of Jones and Chapman Allerton, Liverpool for more than 10 years. They have helped me to buy, sell and remortgage my homes during that time. Excellent service. Always answered my queries promptly, in person, by phone or email. Carried out market research information to provide me with up-to-date, value for money information. Extremely knowledgeable and very polite.

Edward · 16 June 2024

★★★★★ 5/5

Google

Just completed on a purchase. Jones & Chapman (Prenton) were professional and polite throughout. There went over and above what I expected. I mainly dealt with Ed, he made sure if there was any problem it was ironed out immediately so everything went smoothly. They made buying this property a pleasure. Highly recommended

Milly · 26 August 2018

★★★★★ 5/5

Google

Nick's been great helping us with a re-mortgage. Thanks for keeping us up to date on offers and working hard to keep up a good level of communication!

Thomas · 26 May 2024

★★★★★ 5/5

Google

I received premium service, and Nicolas Cabo delivered an outstanding, helpful experience. I’m glad to recommend him to friends and family.

Joshua · 22 September 2024

★★★★★ 5/5

Trustpilot

Simon in Bebington branch

We were constantly in contact with Simon, who is now in the Greasby branch. Among all we have met in the sector, we felt that he genuinely wanted the best for both the buyer and the seller, rather than just completing a sale. It would be really great if we meet more of those who are as him in this sector.

Vihanga · 23 April 2024

★★★★★ 5/5

Google

The service provided by Jones and Chapman is the best. You feel confident dealing with serious and very kind people.

JOSE · 22 September 2024

★★★★★ 5/5

Google

Nick Cabo my mortgage advisor was fantastic, couldn't have asked for more help with everything from initial consultation to moving in. What a legend! Couldn't recommend more.

Ian · 6 August 2025

★★★★★ 1/5

Trustpilot

Avoid these timewasters!

Jones & Chapman arranged a viewing of a property I was interested in - and then they failed to turn up. No-one picked up the phone in the office, no apology, I had to call them to find out what had gone wrong. The appointment had not been entered into the diary apparently. They did send me some pics - but I was out of pocket in terms of fuel and Mersey Tunnel fees. When I requested they reimburse me for my expense due to their failure they failed to respond. Avoid them - unless you enjoy cowboy movies . . . New review

Andy · 1 September 2022

★★★★★ 1/5

Trustpilot

Avoid jones and chapman at all costs

Avoid jones and chapman at all costs. I was accepted to rent a property for me and my 2 children. Went through all security and financial checks and was accepted. Had 3 move in dates delayed at last minute because of safety checks failed on property, then waiting for paperwork. Each time I was assured It will definitely be this date and had to cancel van, people that were helping me move and taking time off work to move. On the final day that I was assured I would get my keys. Packed up my whole house. Waiting to sign contract. No contact with them. Phoned them and they said unfortunately the landlord has pulled out because they are not happy you need a guarantor. I had already been passed 2 weeks previously with a guarantor. Was basically homeless with my 2 young children. Jones and chapman apologised and said let me assure you we won't deal with these people again, which is no concelation. 2 days later the house is back up to let with Jones and chapman. Absolutely unscrupulous, disgraceful estate agents. Still haven't got my holding deposit back aswell

Leigh · 18 August 2022

★★★★★ 5/5

Google

Bobbi Jo and Matthew were incredibly professional and helpful when I was out looking for a flat! Bobbi helped me find a brilliant place, extremely impressed with their service so far and I’m pretty confident they’ll continue to be helpful once I’ve moved in! Thanks guys!!

Olivia · 26 August 2019

★★★★★ 1/5

Trustpilot

I can’t do offensive words but if I…

I can’t do offensive words but if I could I would. Jones & Chapman of Liscard, Wallasey, have put our experience of buying our first house a living nightmare. They are the biggest bunch of cowboys, feed you lies, use bullying tactics to take more of your money. The manager Helena has no interpersonal skills, is very demanding and ever so rude. If you are considering selling or buying your home please avoid! Save your money and go to Harper & Woods instead.

Jayne · 5 July 2022

★★★★★ 5/5

Google

Rhys Davidson was a top class mortgage advisor. No problem was to small, he was quick at replying and liaising with solicitors on my behalf. He was supportive and helped me in what was an extremely stressful time. Would definitely reccomend him. Thank you again.

Jenny · 26 August 2019

★★★★★ 1/5

Trustpilot

Not about consumer experience but more about interview process feedback. Terrible.

Shoddy company. Terrible interview process. If I had gotten an offer for face to face interview I would have turned it down.

Lauren · 4 August 2025