Trusted Agent profile
★★★★★
323 reviews across 2 platforms
349 Woodchurch Road, Prenton CH42 8PE
Jones and Chapman's Prenton office at 349 Woodchurch Road is rated 3.8 out of 5 across 323 reviews on two platforms, including 253 Google reviews rated 4.3. The 70 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Prenton office, from every platform, shown as written. First names only.
5/5
GoogleNick delivered outstanding service, extremely helpful and attentive, always there to answer my calls when I had questions or problems.Nick is very professional but also has that put you at ease touch and is very honest. Would highly recommend.
Thank you Craig for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotWould not recommend for conveyancing (Little Sutton branch)
Not happy at all with the service we got from J&C’s Little Sutton branch. They weren’t proactive or particularly helpful. It never felt like they were acting on our behalf. The only time they were enthusiastic was when they were pitching for the commission and agreeing their fee. Wish that we had used another agent.
5/5
GoogleI recently completed on a purchase of a property. The team at the Prenton branch were all lovely from start to finish. Kept me all up to date thought the whole process and were so accommodating. All so friendly and caring, made the whole …
Thank you for choosing us for your property purchase and for taking the time to leave this amazing review! We're thrilled to hear that our team at the Prenton branch provided such a positive and caring experience for you. We truly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe where looking at selling our house to an agency that guaranteed fast sale. When seeing the ridiculously low offer i contacted jones and Chapman .. That day a guy named Daniel Crawford came and had a chat about what to expect from him if he where to sell our house for us.. From the very start Daniel was professional and very aprocable. And we decided to market with jones an Chapman . With in 3 days we had vewings . And Feed back regarding the vewings. With in 2 weeks we had an offer and the sail of our house is going threw. . We where not expecting such a fast sale. And i can only realy give my experience of the main person i delt with . If you do sell your property with J&c an you get the same Daniel Crawford supporting you with the sail of your house im sure you will find him very knowable efficient and helpful . He replyed to us promptly and helped when any paperwork came our way. A nice guy. And a stress free experience . Diane farrell claughton
Hello Diane, Thank you so much for taking your time to send us such a lovely 5-star review! We are so happy that Daniel and the team could help sell your property in such a fast time and with an experience throughout that was helpful for you! If there is ever anything else you need from our team, please don't hesitate to get in touch with us and we will be more than happy to help you.
5/5
GoogleI recently visited Jones and Chapmans, Antony Flynn, for mortgage advice which eventually led to a swift and easy mortgage. Even though my circumstances where complicated to say the least, with self-employment and agency working history with adverse credit, Anthony re-assured me that he will do his best. I spoke to 5 different advisors altogether and 4 told me it was not possible due to my situation and I would have to pay extremely high rates. Antony went out of his way to research and find me the best deal and came through. I couldn't be more happy with the service he and Jones and Chapman provided and would highly recommend them. I will continue to use there services just for the effort put in. Thanks Antony, much appreciated. James Naughalty
Hello James, Thank you for leaving such a postive review about Antony and our team here at the Prenton branch. We are so happy that Antony could help find you a swift and easy mortgage and if there is any other services of ours you need in the future, just give us a call or pop into branch and we'll be more than happy to help!
1/5
TrustpilotCommunication was awful
Communication was awful. We put an offer in on a house and waited days to hear back. The whole time they did not mention another vendor offering. I had spoke to them in between to see what was taking so long to hear. Then said we’d been outbid. No mention of any other offers. Not really apologetic and couldn’t care less.
1/5
TrustpilotComplete scammers and theives
Well I would like to say I'm shocked to see such bad score but after the phone call Ov just had im not. Rented a property back in 2016 was in a round about way warmed the landlord was a difficult man but wanted our kids to go the local school and that's all that was available we stuck it out for 8 years. The house falling apart around us and the landlord fixing NOTHING. So we left once our kids education was complete in Jan 2024. Then began the second war. The war with J&C trying to get my nearly £1500 deposit back is impossible. Being told I had to contact TDS for them to say not J&C have it now they are saying unless I can get a letter from Lucifer to say we can have it they wont give us it as they never managed the property. Well the guy could be dead for all I know as I have no contact details for his as he changed them over the years and never gave them to me. So now I got to court just what I need right now
5/5
GoogleWe owe our house to Rhys. He got us the mortgage we needed for our dream house when no one else told us we could get one. He guided us every step of the way even when we were battling with Regenda and Solicitors to get anything done. He really couldn’t help us enough. If you need a mortgage I would recommend Rhys to everyone. The Man is a complete professional and I’ll be using him again when it comes to remortgaging in a couple of years time
Hello Matt, it is always the best thing to hear when our team could help someone find their dream house and we are so happy that you managed to achieve this and that Rhys could provide such an amazing service throughout!
5/5
GoogleI want to say that my experience has been pleasant. It's been quite a journey for my first mortgage but my mortgage advisor Nick has been so helpful throughout the process and I can't thank him enough. 10/10 would recommend.
George-Jordan thank you for your kind words and you excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe chose Jones and Chapman after hearing two good reviews off our friends. Booking an appointment was really quick and easy. We were assigned Nick Cabo as our advisor and he was an absolute god send. Explained everything thoroughly and set us realistic time frames of when we could expect things to happen. As first time buyers we didn’t know where to start but nick talked us through everything and was always on hand via call or email if needed. We would have really struggled without him, we now have our offer and are progressing and know nick will be there for any queries or concerns we have to guide us the best he can. Thankyou so much Nick!
Thank you so much for your wonderful 5* review! We're thrilled to hear that Nick was able to guide you through the process so effectively. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleSo helpful only dealt with abi and Adrian but everyone in the shop was amazing so lovely and all so helpful thank you for the easy process x
"Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our team at our shop. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you to Claire Cabo for her excellent communication and fast responses. Really appreciate the guidance through the process of buying my first home.
Thank you for taking the time to share your experience and for your wonderful 5* review Charlotte! Kind regards, Lucy, Customer Relations.
5/5
GoogleCannot fault Nicholas Cabo's customer service and expertise. He worked weekends and kept us informed of fluctuating interest rates and gave us the information we needed to make an informed decision on our re-mortgage. Thanks Nick!
Thank you for sharing your positive experience with Nicholas Cabo! We are delighted to hear that he provided excellent customer service and expertise throughout your re-mortgage process. We appreciate your feedback and will be sure to pass on your kind words to Nick.
5/5
GoogleEllie on lettings was very helpful on viewings and was very polite and positive, Abi the manger was very good on helping me understand the forms to sign as I don’t quite understand them although I didn’t get the property this time would 100% recommend to use them next time
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHannah was extremely helpful when I was looking for a flat to rent in the area. She was very friendly and happy to assist me with all my queries about the properties.
Thank you for your lovely 5* review Dani. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to say what a pleasent young man Jake is. I was showing my builder around the property and Jake was so helpful and very professional. Thank you Jake. Debs
Thank you for leaving us your superb 5* review Deborah Buckley. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbigail Godfrey has been exceptional in helping me with my tenant. She is incredibly professional, reliable, and dedicated. Her service truly deserves more than five stars, and I highly recommend her to anyone in need of assistance. I’m extremely happy with her support.
1/5
TrustpilotVery poor service from Allerton branch…
Very poor service from Allerton branch in Liverpool. Hardly any viewings then some couldnt get into house despite having being told about Key safe. Found buyer myself. Rude about flat always wanted to reduce. When finally did the deal lied about including furniture on final offer. Very dissatisfied with service no information regarding what was happening -Jess and Andrea in office incompetent. On the market (know it was quite tough times) for 18 months
5/5
GoogleAnother purchase through Jones and Chapman in prenton made easy, especially the assistance from Mortgage advisor Nicolas Cabo. Fantastic communications every step of the way and very pleasant to deal with. Very knowledgeable and helpful branch overall!!!
Thank you for taking the time to leave this wonderful review! We're thrilled to hear that Nicolas provided you with fantastic communication and knowledgeable assistance. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI just want to say a massive thank you to Hannah! She was very helpful and answered all our questions, making the rental process as easy and straightforward as possible.
Thank you for your lovely 5* review Bianca. Best wishes, Lucy, Customer Relations.
5/5
GoogleNick has been great in handling our mortgage and has worked fairly quick to get everything pushed through. J&C have been good at accommodating to first time buyers like myself.
Sam Hughes thank you for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs a first-time buyer, I couldn’t have asked for a better mortgage broker than Nick. He was incredibly attentive, always available to answer any questions (especially out of hours), and made the whole process stress-free. Highly recommended, thank you for all your help!
Thank you so much for taking the time to leave such a positive review, we are thrilled to hear that Nick provided you with an exceptional experience as a first-time buyer. Our team strives to make the mortgage process stress-free and we are glad we could assist you. Thank you for choosing us, we truly appreciate your recommendation! Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently dealt with Nick at the Prenton office with a mortgage application. Very professional, very honest and helpful, and always looking for the best deal to benefit you and not just the company. Brilliant service :)
5/5
GoogleI recently remortgaged with Nick Cabo who was brilliant the whole process, getting me the best deal and was always contactable throughout. Highly recommend him and will 100% be returning in the future.
Thank you for your kind words! It's always our goal to provide the best service possible, and we're thrilled to hear that Nick exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jones and Chapman's Prenton office has 323 reviews across two platforms: 253 on Google, 70 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jones and Chapman is rated 3.8 out of 5 across all 323 reviews, and 4.3 out of 5 on Google from 253 reviews, checked 9 October 2026.
Jones and Chapman, 349 Woodchurch Road, Prenton CH42 8PE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.