Jones and Chapman reviews

★★★★★ 5/5

Google

Nick has been a vital part of our first house buying service and we could not thank him enough for the help and support he has provided throughout the whole process. Nick was super patient and explained the whole process perfectly. I would highly recommend his service. Whenever I spoke to the anyone at the branch they were always welcoming and ready to help so thank you to all of you.

Hannah · 17 August 2024

★★★★★ 5/5

Google

Abby from Jones and Chapman provided an exceptional service during her visit to value our house for rental purposes. Her professionalism and knowledge were evident from the start, as she took the time to thoroughly explain the process and answer all of our questions. Abby's insights were invaluable, and her friendly demeanor made the experience enjoyable. We highly recommend Abby and Jones and Chapman for anyone looking for a seamless and informative property valuation experience!

Catherine · 26 May 2024

★★★★★ 5/5

Google

We worked with Nicolas Cabo to arrange our mortgage and were very pleased with his support throughout the process. He was approachable, knowledgeable, and always acted with honesty and commitment, demonstrating great integrity. His guidance …

Aline · 16 October 2025

★★★★★ 5/5

Trustpilot

Firstly i want to begin with how…

Firstly i want to begin with how wonderful my experience with Jones and Chapman Allerton road was, from start to finish was excellent. The staff are fantastic, extremely helpful and always respond efficiently to my calls and emails. Massive thanks to Mike, Kai and Isabella all 3 of the staff members are a true credit to the team. Highly recommend this branch 100% five star service.

Miss · 30 October 2025

★★★★★ 1/5

Google

Shamble of a company AVOID do not rent a property off this company they are all for the money had so many problems and they will not fix anything. I have had no hot water for 2 years in the property and there response is to boil the kettle and run the shower to bath my 2 year old child. I have had mice for 2 years and they have ruined my sofas which were brand new when I moved in which I have never been reimbursed for I was told to put mouse traps out which is defeating the object they will not send pest control out. My box room window will not open, fence panels broken was told when I moved in they will be replaced still waiting 2 years later so my child can't even play in the back garden as it is now too dangerous. I have asked to be released from my tenancy and they threatened me to pay £690 to put THEIR property on Rightmove. Their is so much damp and mould in the property where I have been at the hospital with both my son and husband and they turned round and said just spray mould spray it's condensation the amount in the property is ridiculous it needs a damping course I have now got the council involved as the property is actually unlivable and the council have confirmed this to me. I have reported to the complaint team at Jones and Chapman and they don't even care. If anyone is to rent a property avoid and if a properly comes up on Halcyon Road Birkenhead avoid.

Keri · 27 January 2024

★★★★★ 5/5

Trustpilot

Shout out to Rebecca and Sue (prenton) x

Could not sing their praises enough! Big shout out to Rebecca and Sue from Jones & Chapman Prenton office who helped me with both the sale of my property and a purchase. They both jumped through hoops to get everything across the line and were always happy to help from beginning to end. They really helped during such a stressful! Thank you, thank you, thank you from Sara and Betty xx

Sara · 9 September 2025

★★★★★ 5/5

Google

Nick is very friendly and has been extremely thorough in taking me through my first house purchase, from the mortgage application to the building and other types of insurance. He's easily accessible to answer any queries. The team in the office are also lovely, welcoming, and down-to-earth. I'm glad to have my lifetime membership, with an office I feel I can drop in to at any point and speak to someone face-to-face.

Matty · 25 June 2024

★★★★★ 5/5

Google

Nick has been very helpful in getting us through the mortgage process, he is very knowledgeable and transparent. Explains every small details and always willing to hear and answer. He was always a call away. He always welcomed us in his office for discussions throughout the process. Looking forward to working with Nick again and would highly recommend him because if he is looking after your mortgage process you are in safe hands.

Praveen · 26 May 2024

★★★★★ 5/5

Google

I recently bought my first home, and I genuinely couldn’t have done it without the help of Nicolas Cabo . As a first-time buyer, I had a lot of questions and uncertainties, but he guided me through every step with patience, clarity, and professionalism. What stood out most was his responsiveness. He was regularly available even when I finished my work later in the evening He always took the time to explain things thoroughly, no jargon, no pressure, just clear advice that helped me make informed decisions. I felt like he really had my best interests at heart. Thank you Nic!

Jan · 18 May 2025

★★★★★ 5/5

Google

I had the pleasure of meeting Alison Saunders from the prenton branch and from the start I was made to feel welcomed and comfortable. Throughout our meeting Alison was very informative, professional and absolutely charming to chat with. I will most definitely be choosing jones and chapman to sell and purchase properties in the future. I hope this company recognise Alison as an asset . Thankyou Alison.

Lucy · 25 July 2024

★★★★★ 5/5

Google

Jones and Chapman (PRENTON) it has been a great experience buying our first home with them. Nick Cabo is very professional and approachable, and he's always advised us, understanding our …

Marina · 16 October 2025

★★★★★ 1/5

Google

Unfortunately the same thing has happened yet again with this branch. Book in for a viewing at the earliest possible time. Then get a phone call the day before the viewing to say someone has viewed and had an offer accepted. Spoke to the branch manager, John, who said they only have 1 viewing Clark, and they only work part-time. This means they can only do viewings on very few days. Awful customer service, and goes hand in hand with when I almost dealt with them for a mortgage Branch Manager was that arrogant that he couldn’t even stomach an apology

Carl · 25 August 2023

★★★★★ 5/5

Google

We had the pleasure of working with Nick at jones and chapman prenton recently. He was very reassuring and took time to ensure we understood everything and was available when we had any questions. Nick ensured we got the absolute best deal for us and we are massively satisfied with the service received and are very grateful for the ease of the process.

Abbi · 16 February 2026

★★★★★ 5/5

Google

We can't thank Nicolas Cabo enough for his incredible support in helping my wife and me secure our mortgage approval. From start to finish, he was professional, dedicated, and always willing to go the extra mile, even taking time outside of office hours to make sure everything moved forward smoothly. His guidance made the whole process much less stressful, and we truly appreciate his commitment and expertise.

Kuhashanth · 21 August 2025

★★★★★ 5/5

Google

Nic was amazing from start to finish of our buying process, it was very nerve wrecking for us 1st time buyers, but he put us at ease and gave us step by step instructions with alot of information we knew nothing about, got us the best deal, with the best people in his team, will be forever greatful... Thank you Nic Mr and Mrs Stansfield

Dawn · 24 July 2025

★★★★★ 5/5

Google

I would like to thank Nicolas Cabo for being very professional, friendly, supportive and informative. Nicolas helped us to go through the house purchase. Me and my husband are so thankful and happy because it is our first home, that means a lot to us. Would we recommend Nicolas? Definitely - Yes! Thanx, Nick, thanx a lot 🙏 😀 …

Laura · 26 May 2024

★★★★★ 4/5

Google

Dealt with Helen Bennett who currently deals with property maintenance for my rental property. Mixed experiences over the past years but have noticed a marked improvement of late. Helen was easy to contact and was really excellent to deal with. Quick to notify any issues and extremely helpful in sorting out so full marks

Kevin · 25 July 2024

★★★★★ 5/5

Google

Abi was really friendly, professional and knowledgeable during the market appraisal we arranged for our property. She provided great guidance and reassurance at what next steps we can take and the services they have to offer. Thank you for your time :)

Rose · 28 December 2024

★★★★★ 1/5

Trustpilot

Incompetent

It's a shame you have to give them a star at all. Very friendly at first took all our details and soon after that person left. None of pur details were passed over and after being with them for 3 months we practically had to start again. Ignored all our wants when sending over properties to view and just sent over any old property.

MP · 2 July 2026

★★★★★ 1/5

Trustpilot

PLEASE DON'T USE THEM. RUBBISH

PLEASE DON'T USE THEM, they are rubbish. This Allerton road office are about as a useful as a chocolate fire guard. They rarely answer their telephone and when you leave a message they never get back to you, the same with emails, they never even acknowledged my email when I cancelled my contract with them. Most of the viewers that I had told me they had terrible trouble trying to get through to them,some of them had to go down physically to the office. I had to take over the viewings of my late mother's house after the first three they did on my behalf because the alarm system went off. On the 3rd occasion the back door to the property was left open and the door to the garden was open.

Steve · 12 February 2026

★★★★★ 5/5

Google

Amazing staff. Aidan was very professional and friendly.,

Maryrose · 12 November 2025

★★★★★ 1/5

Trustpilot

Jones & Chapman

Jones & Chapman, Allerton Branch, were a total nightmare. Unprofessional, abrupt, pushy. Being an elderly couple, we felt totally bullied by them with their constant calls for us to push our conveyancer. The irony was that the seller was dealing with probate so our hands were tied.

Pauline · 11 September 2026

★★★★★ 5/5

Google

We recently completed a mortgage review with Nick Cabo, who initially assisted us with securing our mortgage. Once again, his expertise and dedication ensured that we received comprehensive information and were kept informed throughout the process. His service was exemplary, and I would confidently recommend him to others seeking assistance. Professional, courteous, and fully transparent, truly commendable.

Abigail · 2 October 2025

★★★★★ 5/5

Google

What a guy !!! Nick help us sort our remortgage out hassle a stress free, life insurance an home insurance in one hit !!! What bundle of knowledge this man has … couldn't recommend him enough …. Thanks Nick it’s been a pleasure 😎😎😎 …

Mattyjones24 · 26 May 2024