1/5
FacebookHighly disappointed, been waiting for a call back for almost 6 days, called about 6 times, wasted my annual leave as I have been promised a viewing and no one bothered to call back to confirm booking.
Trusted Agent profile · Powys
Chancellors Hay-on-Wye reviews in Powys
★★★★★
771 reviews across 3 platforms
16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, Powys, HR3 5DF
Chancellors's office in Powys, at 16a Castle Street, is rated 4.4 out of 5 across 771 reviews on three platforms, including 117 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
117
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
105
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Powys office, from every platform, shown as written. First names only.
Facebook5/5
FacebookHad a great agent in with Oliver Marsden. Probably the most professional, helpful and polite estate agent I have ever dealt with. Hope to deal with him again should we decide to move in the future
5/5
FacebookHave been dealing with Chancellors since I moved into my property last October. I have found them and Shannon Harris in particular extremely helpful and quick to respond. Very happy with the service level provided. Thanks!
1/5
FacebookStop cold calling and emailing former property owners who stopped using you to manage their property years ago because of your shoddy service, saying you have someone urgently in need of a rental property.
1/5
FacebookSlow, dreadful communication, more talk than action, high fees and not the right level of experience. I won't sell a property through them again - there are several other companies who actually value your buisiness.
5/5
FacebookEmily Harris has provided us with a very professional and efficient service so far looking after our property and responded to any queries in quickest time possible. Very satisfied her as our Account Manager.
5/5
FacebookI used the carterton branch early on in the year to find property and found my search was made easier with the help from louise sinnott, would recommend using this company in the furture.
5/5
FacebookI have been looking for rental properties in the Newbury area, I was luckily enough to speak to Declan. He was very informative and a really nice guy. Thanks for all of your help.
5/5
FacebookOur property manager, Emma Aquino, has been very helpful in arranging works on our rental property. She has been quick to respond to any queries and her assistance has been much appreciated. Thanks
5/5
FacebookI would like to say what a fantastic service and help we had from Keylen Wilson. A special thank you for replaying and solving any problems so quick. Many Thanks for excellent work.
5/5
FacebookLouise Brown at the Chipping Norton branch has been efficient and very helpful. The whole process has been smooth and stress free and communication has been fab. We have found our perfect home.
5/5
FacebookI contacted Chancellors about property viewings and was attended to promptly and found it very easy to get across my requirements. I found the staff friendly and very professional throughout.
5/5
FacebookIsabella Jakovljevic. Always polite helpful. Follows up all queries. Prompt replies. Never much trouble to help. Always checks afterwards to make sure everything is ok. An asset to your company.
5/5
FacebookExcellent service from Isabelle Jakovljevic , thank you very much! I felt well informed at all times and confident that any issues would be resolved swiftly. As indeed they were.
5/5
FacebookEmilia Brugognone from the lettings department has recently been a great help in getting vital information to me needed for my tax return. Helpful, positive and extremely polite. Thankyou Emilia.
5/5
FacebookKatie Ralls handled a new tenancy agreement for me. She was very efficient, reliable and friendly, and we were able to complete the deal on a tight schedule. Congratulations!
1/5
FacebookReally useless trying to rent a place with chancellors. I'm sorry for the owners because we couldn't find a place to rent because of the bad professionals working there.
5/5
FacebookOur experience in dealing with both Jamie Hawkins and Simon Butt at Chancellors has always been that of total professionalism Their management of property is absolutely 5 star
5/5
FacebookGreat customer service all round! I spoke to a Mr. Wayne Ryan who was very polite and showed intention to help me through everything I needed to know.
5/5
FacebookThey help to buy our first home 4 years ago and it went so well and smoothly. Thank you. Looking forward to buying our next home �
5/5
FacebookAdam Lewis in the Wycombe branch has been very helpful and informative with my property enquiries. I would highly recommend going to Chancellors for anything property related!
5/5
FacebookI'm very impress with the service I've received and the prompt reply to my enquiries from Emma Keeley Marla. Thank you so much, you've been very efficient.
1/5
FacebookBeen trying to view a commercial property for 2 months now and chancellors dont seem at all proactive No calls retuned, no emails even read.
5/5
FacebookI am very pleased with the way my conveyancing, was carried out by virginia ayres, working extremely hard to bring my move to a rapid conclusion,
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chancellors Hay-on-Wye
How many reviews does Chancellors Hay-on-Wye have?
Chancellors's Powys office has 771 reviews across three platforms: 117 on Google, 549 on Facebook (across the whole business), 105 on Trustpilot (across the whole business).
What is Chancellors Hay-on-Wye's rating?
Chancellors Hay-on-Wye is rated 4.4 out of 5 across all 771 reviews, and 4.9 out of 5 on Google from 117 reviews.
Has Chancellors won any awards?
Yes. In The Trusted Agent 2026 awards: Chancellors, Powys won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Reading won Trusted Agent.
Where is Chancellors's Powys office?
Chancellors Hay-on-Wye, 16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, Powys, HR3 5DF.
