Trusted Agent profile · Powys
★★★★★
771 reviews across 3 platforms
16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, Powys, HR3 5DF
Chancellors's office in Powys, at 16a Castle Street, is rated 4.4 out of 5 across 771 reviews on three platforms, including 117 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
117
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
105
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Powys office, from every platform, shown as written. First names only.
5/5
FacebookThe team at chancellors were very on the ball, the manager nick was great on getting us over the line. I would recommend nick to all of my friends in his attention to detail and as a person who works great at getting the vendor and seller to agree quickly.
1/5
FacebookI rent a flat via Chancellors and I have not seen people more UNPROFESSIONAL in my whole life. They only care about taking your money at the beginning of the process and making up ridiculous excuses to keep the money of your deposit at the end. NEVER AGAIN!
5/5
FacebookConsistently excellent service and support from Keylen Wilson from South East Property Management. I have an apartment which is let and managed by Chancellors and I have been very impressed with Keylen. She ensures to consult with me whenever appropriate and has always resolved issues quickly and efficiently.
5/5
FacebookDuring a two-month searching for a right home for me and Jennie, Mr. Nathan Tan and colleagues in Chancellors have provided an excellent service and honest advices. Even though we changed our searching criteria after several viewings, they were very patient nice and consistent with their professional assistance.
5/5
FacebookGreat help and energy from Shannon Downey. Never having secured a flat without a viewing or pictures before so it shows its taken a lot of trust from her in doing so! Thorough work, always checking up on things, quick to respond and efficient in her ways!
1/5
FacebookJust avoid specially reading nracknel branch
Hi Aiman, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookWell that was stressful but finally today we exchange! If it wasn’t for Nicole Puckett it wouldn’t of happened today. She got onto the solicitors and sorted things that solicitors should of known and done. I would highly recommend her and team. Thanks again
5/5
FacebookPopped in as a friend was looking for a place we were introduced by a very polite lady called Sian Sagoo she was Very helpful and took time to listen to what my friend was looking for great service from this young lady well done
5/5
Facebook5* rating for Carl Jeffries who gave excellent advice helping source tenants for my property. His understanding of my brief and professional approach gave me reassurance at all stages. I would recommend any customer to discuss stratergies with Carl which helps when making informed decisions.
1/5
FacebookAvoid at any cost unprofessional
Hi AL Momani Ayman, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookKarl from Sunbury Chancellors was nothing but helpful in mine and my boyfriends search for our first property! All our questions were answered quickly and we felt that Karl put in a good amount of time and effort with the sale! Very proffesional. Thank you!
5/5
FacebookJosh OBrien from the Newbury office valued a portfolio that is family run. He had great knowledge of the market and will be going to him for when we market them. Wish him the best of luck in his new role as Manager to.
5/5
FacebookI needed so advice on selling my home. Spoke to a member of your team Oliver Marsden, he was excellent. Guided me in the right direction, excellent member of your team. Would definitely use Oliver again in the future. Keep you the good work.
5/5
FacebookFantastic and speedy service by Liz Way when my door lock broke, leaving myself and 2 small children locked out of the house last night! All resolved within an hour and a new locked fitted. Couldn't have asked for better service in the evening.
5/5
FacebookChancellors sold our house quickly and efficiently. The whole process was expertly and efficiently driven by Hayley Cockman. Hayley chased solicitors and all involved within the chain helping the process run as smoothly as possible. Thanks so much for all your help!!
5/5
FacebookI’ve always been lucky enough to have any queries answered quickly and efficiently, I have had to go through their accounts department on a few occasions and Lauren seems to go above and beyond to help me quickly and professionally!
5/5
FacebookMy partner and I visited your Henley branch recently and were really impressed! We had been looking online but had lots of questions as first time buyers. The man we spoke with, Jon, was very helpful and informative. Would definitely recommend!
5/5
FacebookI've recently started to view properties as a first time buyer and have been so impressed with the staff at Chancellors, Oliver Marsden had been nothing but helpful and knowledgable throughout the whole process with us and would highly recommend! �
5/5
FacebookI just bought house in Chalgrave And I would like to say big thank You for helping me out to Richard Sharman from Chancellors. Briliant customers service, i hope i will have chance to deal with You in the future.
5/5
FacebookGreat service from the Sunbury branch , Scott and Dan did a great job achieving well above the price I was expecting for my house, don't be fooled by cheaper online services you get what you pay for Adrian Cook
5/5
FacebookI used Chancellors letting agency for my current accommodation .I want to commend Lucy Reeves for the good service that She gave.She did a very good job for me . I feel she is a very good letting manager.
5/5
FacebookI Recently looked for rental properties in Newbury. I spoke with a chap called Declan Hartigan. I was hugely impressed with his professional and enthusiastic nature towards my search. Wouldn't hesitate for a second in recommending him. Thanks again
5/5
FacebookI've been in contact with Josh & Gareth at Chancellors on the telephone to discuss potential rental properties. Both have gone above and beyond with their customer service and have really done everything they can to help me.
5/5
FacebookI work for Niche. Louise and Richard are both very helpful when I go to collect keys or call about certain properties. Always calls me back straight away which makes booking photos with clients a lot easier.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Powys office has 771 reviews across three platforms: 117 on Google, 549 on Facebook (across the whole business), 105 on Trustpilot (across the whole business).
Chancellors Hay-on-Wye is rated 4.4 out of 5 across all 771 reviews, and 4.9 out of 5 on Google from 117 reviews.
Yes. In The Trusted Agent 2026 awards: Chancellors, Powys won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Reading won Trusted Agent.
Chancellors Hay-on-Wye, 16a Castle Street, Hay-On-Wye, Hereford, HR3 5DF, Powys, HR3 5DF.
