Trusted Agent profile · Portsmouth, Hampshire

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Mann Portsmouth reviews

4.4

★★★★★ Great

332 reviews across 1 platform

127 London Road, Portsmouth, Hampshire, PO2 9AA

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Mann's office in Portsmouth, Hampshire, at 127 London Road, is rated 4.4 out of 5 across 332 reviews on 1 platform, including 332 Google reviews rated 4.4.

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4.4 / 5

332

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.

5/5

Google

Joshua was Very helpful with the sale of my property thanks mann Portsmouth it sold on the first viewing for a great price

Paddy · 2 March 2023

Agent replied · 30 July 2023

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Put my house on the market on the Thursday and had an offer on the Saturday - amazing. Thanks Jamie and team at Mann Countrywide Portsmouth. Jayne Blake

Jayne · 30 July 2022

Agent replied · 30 July 2023

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Mann Portsmouth have been a great help to us during the process of buying our first house. A particular thanks to Shaun, Jamie, and Donna - absolute stars.

Alexander · 30 July 2022

Agent replied · 30 July 2023

Hi Alexander! Thanks so much for this great 5* review. All of the sales the team really appreciate your feedback and kind words. Here's to a great future in your new home! Graham - Customer Relations

5/5

Google

From start to finish, (we are almost there) Mann has been incredible. They have gone above and beyond to accommodate and guide us through the process. I have spoken to Alfie a number of times and each time i have been greeted with a happy, helpful and optimistic demeanour and he has done everything he could to resolve the query i had. Amazing customer service

Sam · 23 July 2023

Agent replied · 30 July 2023

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Friendly Staff, swift sale and understood our concerns. Was kept informed very well and at convenient times. Helped on advice with our new purchase. Thanks All.PositiveProfessionalism

Russell · 25 August 2022

Agent replied

Many thanks for your brilliant 5* review and kind words. Best wishes, Lucy, Customer Relations

1/5

Google

1. I have kids and in their rooms are mould growing. My kids are getting really sick from it. I tried everything to get rid of the mould but it always comes back. 2. Every time we report anything, we never get a response back. 3. No one listens to us. Please do not come here

Hiten · 25 January 2024

Agent replied · 25 March 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

1/5

Google

Shocking encounter with the representative agents on an enquiry to view a marketed property for sale. The rep advised that the Mann agency will not show existing home owners their marketed properties until the existing property is sold or on the market, conveniently offering to come and value the existing property and to discuss their services. I for certain would not want agents to be speaking to perspective buyer in such manner and would encourage anyone using the agency to market their property to mystery shop the agency to understand what genuine prospect buyer's will encounter on conversations with this agency.

Alex · 22 September 2021

Agent replied

Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

I've just had two void properties, both very quickly re-let (one with a gap of only one week) both with rent increases. Great work as usual from the very professional Lettings Team at Mann. Thanks Charlotte, Liberty and Alec.

Mark · 10 November 2019

Agent replied

Hi Mark Thank you very much for this 5* review and recommendation! I am delighted to hear that Charlotte provided such good service when getting your property on the market! Kind regards, Jake

5/5

Google

Mann and Co Portsmouth went above and beyond for myself and my partner. They have a great team there. They sold my house within 3 days over asking price as well. Highly recommended

Karly · 14 June 2021

Agent replied

Thank you for your excellent 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Jamie has been amazing. Really helpful and got me a quick sale at the price I wanted. Will be using him next time I move

Sam · 30 July 2022

Agent replied · 30 July 2023

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

It’s almost an Year. I vacated last year Dec 2019 from Lee-On-The-Solent, Me /my husband called/emailed every month Many times. didn’t get my deposit 900£ yet.initially they said landlord didn’t respond, we cleaned the whole property by spending more to made sure it’s suitable for let in.But still we didn’t get a response and money. Is anyone who’s responsible there to get back to us with our Deposit? I hope there is no point If you come up with reduction in deposit Because it’s almost an year now.NegativeResponsiveness, Professionalism

Shan · 20 June 2021

Agent replied · 19 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

Mann were very helpful and informative from the very beginning and happy to say were always at the end of the phone when we rang. They explained the moving process very well and advertised our property superbly. They managed to sell our home within a few days of going on the market (even through these difficult times with COVID etc...) They kept us calm at the worst of times during the process as we had a terrible experience with certain things along the way (Not Mann's fault I must add) So thanks to the Mann Team ......We are so happy to now start our new life in our new home.PositiveResponsiveness, Quality, Professionalism, Value

Cath · 20 June 2021

Agent replied · 19 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I recently have moved to Portsmouth for a new job. I had 2 weeks to sort my accommodation out. My agent Lee Rawson was very helpful in making my move swift. Paperwork and documentation were done promptly and he was always an email or a call away whenever I had any queries. Thank you Lee.

Sapana · 3 October 2022

5/5

Google

Jamie and the team at Mann sold my house for me and done amazing job from start to finish! I can highly recommend them!!!

Lacie · 30 July 2022

Agent replied · 30 July 2023

Hi Lacie! Thank you for your fantastic 5* review for the branch. Jamie and the team really do appreciate you taking the time to leave us this feedback. Best wishes, Graham - Customer Relations

5/5

Google

The service I received from Darren was excellent. He was professional and very efficient, helping me fill out the forms and guiding me through the process. Nothing is too much for him and I’m ver happy with the service he provided for the quick sale of my house , thank you

Cath · 31 January 2023

5/5

Google

From viewing the property to collecting the keys - 10/10. Very helpful every step of the way. I have rented through various estate agents over ten years and this was definitely the easiest and fastest process ever. Thank you Beth!

Michaela · 10 December 2017

Agent replied

Thank you Michaela, kind regards, Mark

5/5

Google

I dealt with Charlotte reference a new tenancy. Efficient, got back to me when she said she would, kept me regularly informed and overall very impressed with the level of service and her work. Would recommend to others.

Dominic · 10 December 2018

Agent replied

Thank you Dominic for your 5* review! Best wishes, Scott.

5/5

Google

Mann and Shaun have been great they did everything for me, it was easy quick and I can’t recommend more Thanks Matt

Matt · 30 July 2022

Agent replied · 30 July 2023

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I was buying a property in Royal Tunbridge wells through Frances Burkinshaw but the house sale on my property in Portsmouth fell through. The team suggested I tried letting the proeprty out and doing a Let to Buy mortgage. I was doubtful but they sugguested their sister company Mann Countrywide to assit letting it out. I intrusted them and they had it let within a week! Real team effort, couldnt be happier!

Bob · 11 December 2012

5/5

Google

Great experience buying a house through Mann, very helpful staff-Ebony and Shaun were fab! Definitely would recommend to anyone looking to buy or sell 🤩 Hayley CPositiveResponsiveness, Professionalism

Sallys · 25 August 2021

Agent replied

Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Can't thank Katie and Jay at Mann enough. Extremely efficient, keeping us constantly updated, would definitely use again. Happy to recommend.

Gillian · 30 July 2022

Agent replied · 30 July 2023

Thank you for your wonderful recommendation and your 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I have recently sold my late fathers house by Jamie, I can not thank him enough, he was kind, respectful and so thoughtful, he went through everything I needed to sort from my solicitors and kept me up to date every step of the way, he managed to sell the house in a Matter of weeks, I can’t recommend him enough!

Mark · 1 May 2023

Agent replied · 30 July 2023

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

1/5

Google

DO NOT RENT THROUGH MANN - started Small issue - raised 6 voicemails over 3 weeks - no response! NOW it's urgent, to water through the ceiling, 5 more voicemails over 3 days, and calling Mann and the Emergency line, and NO RESPONSE! Manager Jay claims they rent, but don't deal with any house issues, and no interest in any help with chase to the maintenance team, in his words 'Doesn't see any point him trying, they will get back to the voicemail' How helpful, this is a 70 year old couple that can't use any washing facilities, but of course - Mann will be there for rent payment day! As a landlord myself - I'd want to be dealing with a house issue from a tenant, but nothing can be done if the agent isn't dealing with it! - I would not recommend any landlord to use this estate agent, the house be falling apart by the time they tell you!!NegativeResponsiveness, Quality, Value

Rach · 20 June 2020

Agent replied · 19 June 2024

Please contact us via review@countrywide.co.uk so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations

5/5

Google

We worked with Jay, who is so well informed, knowledgable and friendly. We were kept in the hoop and felt very well looked after. Highly recommend

Manon · 15 October 2021

Agent replied

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

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