Trusted Agent profile · Portsmouth, Hampshire

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Mann Portsmouth reviews

4.4

★★★★★ Great

332 reviews across 1 platform

127 London Road, Portsmouth, Hampshire, PO2 9AA

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Mann's office in Portsmouth, Hampshire, at 127 London Road, is rated 4.4 out of 5 across 332 reviews on 1 platform, including 332 Google reviews rated 4.4.

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4.4 / 5

332

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.

5/5

Google

Sold my house on the first viewing. Great communication throughout, always happy to help with anything I needed. Always cheerful and friendly, highly recommend!

Joanne · 13 February 2026

1/5

Google

If you are a landlord I advice not to waist time with them! It’s being a nightmare for me! They make you feel like you have lost your property and they are the owner, there is no decision you can take without them to authorize otherwise they start ignore you, you don’t get response to emails and calls at all!! The only person I can rely on is Joshua, professional and always ready to talk. Very disappointed about Jay, the manager.

Manuela · 4 March 2024

5/5

Google

Very helpful, honest, a huge thanks to Anita very committed in getting the best out come and Jamie Ridge, organising things when he was at home in his own time.

Nathan · 14 September 2020

Agent replied

Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations

5/5

Google

Fantastic Estate Agent! Everyone was friendly, professional and knowledgable, giving us realistic advice about how to sell the property quickly, and with a minimum of fuss. They conducted all the viewings whilst we took mum out, and a buyer was found within a few weeks. As the sale progressed, they kept us informed regularly, which enabled me to ensure mum didn't get too stressed. Sale completed almost exactly 12 weeks from the offer-which, as they had advised the average sale now takes 12-16 weeks, we thought was spot on. Overall, I would definitely recommend Mann at North End in Portsmouth. Great Job!

Michelle · 12 November 2019

Agent replied

Thank you for the recommendation and amazing 5* review of your experience with our Mann team. Kind regards, Lucy

5/5

Google

Big thank you to the letting team, particularly Alec for the quality of service he has provided. As a landlord, I cannot commend him highly enough for his professionalism and commitment.

Dorothy · 25 March 2020

Agent replied

Wonderful to read such great comments about our local team. Thank you for your 5* review and I will make sure your words are passed on to the team. Best wishes, Scott (Customer Relations)

1/5

Google

Absolute cowboy estate agents, by far the worse estate agents in Portsmouth. Have been purchasing a property from these guys and throughout the process I received 1 call.... the process has now been dragging on for 12 months. They originally changed point of contact twice and when I left numerous voice mails and emails to chase, no one even had the courtesy to get back to me with an update. I would highly recommend to stay away from these guys, what an absolute joke!!

Anonymous · 8 November 2019

Agent replied

Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.

1/5

Google

An appalling service, deepening the stress levels of selling a property exponentially. From offers not being passed on but turned down ‘on our behalf’, to no communication for weeks at a time, to the manager telling us, “Of course we lie, but all estate agents lie.” The agents we were purchasing from were excellent communicators, contacted everyone in the chain regularly, and required no constant chasing. I would advise avoiding Mann in North End at all costs - and I don’t say that lightly. It took them several weeks just to spell names correctly on the memorandum of sale. If you can avoid, DO.

Verity · 29 October 2019

Agent replied

Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

After using a less than good estate agency it was suggested that I use Mann estate agency North End, Portsmouth and I wish I had gone to them first, Sean came round and advised me as to what he thought my house was worth and suggested that I had an open day for viewings, my house sold on the first day, at the asking price, I couldn't recommend this company high enough, great experience

Richard · 17 June 2021

Agent replied

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

Just completed the purchase of a property in Portsmouth. Mel from the North End branch has been an absolute star throughout. Knew exactly what I was looking for, always on hand for questions/advice and was pleasure to deal with throughout. Really made the process as smooth as possible. I cannot recommend her highly enough.

Ryan · 25 March 2025

5/5

Google

Purchasing a property through Mann and they have been really helpful & professional, especially Russell! Would definitely recommend.

Tony · 30 July 2022

Agent replied · 30 July 2023

Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations

5/5

Google

When speaking to Mann everyone has always been helpful and accommodating. Mellissa was very professional and friendly, and I came away feeling like I’d been greatly informed of all the information I needed before making any decisions. A great lettings company and would highly reccomend!

Lu · 31 January 2023

1/5

Google

scammers, lie, and then deny. When I moved, I asked if it would not be a problem, because one day after the day I always paid the rent, I was told it was not a problem. After a month, I moved away, dismiss the keys. Moving out I asked for a deposit and I was informed that I still lived there for a month. I received this information when I had been away for a long time and when they had their keys for a week. In this way, they dishonestly mislaid a rent or deposit. The question why they accepted the termination of the lease and the keys and there was no question in a month, no answer, just stopped answering my calls and e-mails. They stole money and that's all. If anyone with their services will be deceived, deceived in error, and somehow robbed from them money.

Wojciech · 10 December 2018

Agent replied

Hi Wojciech Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake

5/5

Google

They provided me good service for letting a property. Thankuuuuu . Special thanks to Katie and jay

Anu · 30 July 2022

Agent replied · 30 July 2023

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very satisfied with Mann Agency! Professional, excellent communication, and truly dedicated. Highly recommend!

Ana · 13 April 2026

1/5

Google

Worst estate agent in England. Moved into a new place that was provided by MAN. The place was trashed. Mould everywhere furniture all smashed. When calling them for help they said it wasn’t their problem. These guys are clearly in it for the commissions. No pride in their work. Happy to sell/rent out run down properties that are over priced.NegativeResponsiveness, Quality, Professionalism, Value

Marco · 20 June 2022

Agent replied · 19 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

Great service from Jamie and the team at Mann. Smooth quick sale. Would recommend!

Lisa · 30 July 2022

Agent replied · 30 July 2023

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

professional service, we found our dream home 😁😁😁😁😁😁⭐️⭐️⭐️⭐️⭐️ …

Aneta · 4 July 2025

Agent replied · 2 September 2025

Thank you so much for sharing your positive experience with us! We are thrilled to have helped you find your dream home and are honored to have earned your 5-star rating 😊🏡 #happyhomeowners #dreamsdocometrue Kind regards, Lucy Mawer, Customer Feedback and Support Team …

5/5

Google

Excellent service from all at Mann, Mel and Jamie in particular went above and beyond to find me my perfect home, keeping me informed and helping with the process as a first time buyer making it as stress free as possible

Caitlin · 11 March 2024

Agent replied · 25 March 2024

Thanks caitlin tyrrell for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent service, professional conduct, fast and effective sales team. Very satisfied with the service provided by Jamie and his team.PositiveProfessionalism

Nigel · 20 June 2021

Agent replied · 19 June 2024

Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Great help from a sales representative Mellissa from the Portsmouth branch, always answered my phone calls & emails with a polite & cheerful manner.

Gavin · 2 December 2024

Agent replied · 9 December 2024

Thank you for taking the time to leave us this amazing 5* review Gavin. Kind regards Lucy, Customer Relations.

5/5

Google

Amazing estate agents. We have been with them for nearly 3 years and have no faults. We are currently in the process of moving and they have really put us at ease. Nothing is too much to ask. Jay in particular has been a god send to us during this time.

Katie · 31 May 2023

Agent replied · 30 July 2023

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

Had a very positive experience with Mann Northend, they're incredibly hard working, friendly, approachable and good with strategy and communications. I would definitely seek Jamie, Mel, Daren & Katie for moving again in future.

Simon · 14 August 2025

1/5

Google

Had no hot water for over a week now. During the 13 months I've been living here the water has failed over and over. Sick of paying so much for a flat with a rubbish water heater. Nobody seems to want to get back to me to fix it this time round. I've also had workmen turn up unannounced to fix the water heater for downstairs (they need to access my flat to do so!!)

Dr · 31 July 2017

Agent replied

Dear Dr W, I am sorry to hear you have not received the service you were expecting. Please could you provide me with the property details and we can look at getting the issue resolved for you customercare@countrywide.co.uk. Thank You, Countrywide

5/5

Google

Hi, I am purchasing a flat from your client. Daren is a total professional and has been a pleasure to deal with. I have been exceptionally impressed with him and Mann and have no hesitation in recommending him to everyone.

G&E · 2 November 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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