Mann Portsmouth reviews

★★★★★ 5/5

Google

Hi, I am purchasing a flat from your client. Daren is a total professional and has been a pleasure to deal with. I have been exceptionally impressed with him and Mann and have no hesitation in recommending him to everyone.

G&E · 2 November 2022

★★★★★ 5/5

Google

Outstanding service from Tom, Jay and Lee - in less than a week they got my moved in after my offer was agreed! 1000% would recommend these guys to anyone! Over the moon

Har · 29 May 2024

★★★★★ 5/5

Google

Very friendly staff and very helpful until the end. I would recommend them to anyone as they got me through buying my first property with no trouble. (Within reason for buying a house of course!)

Legendary · 20 April 2024

★★★★★ 5/5

Google

From start to finish Shaun Joyce was really helpful throughout the process of me buying my new property. He kept me informed at each stage of the process and was always happy to help when we spoke. Thanks Shaun!

Bobbi · 2 November 2022

★★★★★ 5/5

Google

House Sale. Good professional service, from initial evaluation (which was compared against 3 other agents) through to acquisition of buyer and tracking sale progress. Unfortunately, our first buyer pulled out for reasons unknown, but Mann Estate agents took this in their stride & found an alternative buyer & restarted the process smoothly. We felt communication was good & we never felt left out of the loop. Many Thanks

Ian · 30 July 2020

★★★★★ 5/5

Google

I have dealt with a lot of estate agents up to now and I can say that Mann estate agents has been head and shoulders above the rest. As I was a buyer they kept me informed on a an almost weekly basis as well as liaising with my solicitor. The staff were very pleasant throughout and even the sold sign was taken away sharpish. All in all a pleasing experience.

Andrew · 5 June 2019

★★★★★ 5/5

Google

Absolutely nothing is too much trouble for them. Lee Rawson has been amazing, always immediately contactable and totally on the ball. So personable and attentive at all times. I could not have coped without his help. Very highly recommend.

Louly · 3 October 2022

★★★★★ 5/5

Google

I have dealt with a lot of estate agents up to now and I can say that Mann estate agents has been head and shoulders above the rest. As I was a buyer they kept me informed on a an almost weekly basis as well as liaising with my solicitor. The staff were very pleasant throughout and even the sold sign was taken away sharpish. All in all a pleasing experience.

Andrew · 10 December 2018

★★★★★ 4/5

Google

Mann&Co sold our house quickly and with no fuss. Joshua is a star. Very helpful and professional. He kept us updated on a regular basis. Went above and beyond at times. Thank you Joshua.

Frank · 2 March 2023

★★★★★ 5/5

Google

My husband and I have just bought our first home through Mann Portsmouth and the service throughout the whole process has been exemplary. In particular, Anita and Russell have guided us in making sure that the purchase went smoothly and they also sure we were informed of any changes throughout. Thank you so much!PositiveResponsiveness, Professionalism

Charlotte · 25 August 2022

★★★★★ 5/5

Google

We received best service from Mann Sales and Letting Agents Portsmouth. We brought our first home from them about five years ago and recently we sold our home and brought another home from them. Without question, I would use this Estate Agent in the future. I will say Best Sales and Letting Agents in Portsmouth.

Mohammed · 30 July 2022

★★★★★ 5/5

Google

Mann Portsmouth have been looking after my flat for 7 years. They keep in touch with me regularly, about the flat, it's condition, tenants etc. They were helpful and supportive when a tenant didn't pay and are now helping the tenant buy the flat. I've been really happy with their service and would recommend them.

Modern · 30 July 2022

★★★★★ 5/5

Google

Anita has been nothing but wonderful. A fab member of the team!

Shumena · 4 July 2021

★★★★★ 5/5

Google

Wow! I asked the guys to let my flat for me. They got me £65pcm more and had 9 offers within 5 hours of it going live. They helped me pick the best tenants and the drive was faultless from start to finish! Thankyou so much Jay, Alec and Liberty great team, great service highly recommend!!PositiveResponsiveness, Quality, Professionalism, Value

Jamie · 20 June 2021

★★★★★ 1/5

Google

From the initial phoning to enquire about the house up for sale to receiving the keys the customer service provided by MANN was quite frankly shocking! Upon viewing the property we were told we only have 10 minuets to view, we were rushed through the house by an agent who didn’t seem to know what he was talking about. Didn’t know much information about the house or current owners apart from there is two parking spaces out back and the price it is up for sale. Within this viewing there was multiple things wrong, firstly being told there was two spaces with the property later on we found there was only one but were too far through the purchase of the house if we were to pull out we would loose lots of money from searches and contractors etc.., additionally he was very vocal and harsh about the number of potential viewers looking at the property on that day and we cant spend long within the house and most of all he had a list of personal contact details and full names and phone numbers of all the people who were viewing the house on the table for myself to view which is a clear breach of data protection. I personally do not think 10 minuets for a viewing is long enough to look round a house and have time to take it in. The communication from the whole team at the start to the end was horrendous! Having to repeat yourself to multiple members of the team who clearly don’t communicate with each other, being told you will have a response by the end of the day and it being weeks before you hear anything. I have to say one member of staff alone was very attentive and kind when I managed to speak to her on the phone but no other ‘Sales Negotiator’/ member of the sales team are worth speaking to. Upon enquiring about the parking as directed to by my solicitor due to the discrepancies between the property information told upon viewing and the title documents, I got shouted at down the phone reducing me to tears. From this moment on my partner asked for all correspondence to go through him, obviously this simple request couldn’t be done as they continued to phone and email me. The Sales Negotiator backtracked throughout the whole process! He takes no responsibility for his lack of customer service and disgraceful professionalism. When phoning up to speak to him you would hear him say no I don’t want to speak to them and not get back to you. But when convenient to him, he would phone me consistently over and over again for an update when I was at work! When I felt I was getting no where I asked to be given the managers details or him be given mine, I unfortunately missed his call and then was not able to get back in contact with him and my complaint completely ignored. When picking the keys up, my partner who had never met any of the team within in the office didn’t even get asked of ID or his name. This shows they will willingly give the keys out to the property to anyone who knows the address. This is a major issue that needs addressing immediately! When picking the keys up the individual should have to show ID to prove they have just brought the property. I have heard bad things about the service from MANN but I couldn’t imagine it would have been this bad! The whole staff needs a re shuffle and to be taught how to deal with people, firstly as human beings but secondly from the perspective of the sellers bringing them in money. I would be more than happy for a member of staff within customer relations or the regional manager to get in contact with me to discuss this matter further, to identify the areas in which the staff need improvement. These estate agents should be experts in their field however this doesn’t show. Upon completion I was also phoned up and asked to leave a review by the ‘Sales Negotiator’ dealing with the house sale, however when I was very honest about the disgraceful experience he processed to ask that I left a good review as he was new to the role starting in the summer and this would be beneficial for him, he asked me to please only write the positives.

Crystal · 2 December 2022

★★★★★ 5/5

Google

Very pleased with the team at Mann and co. From the initial contact with Anita, through to the valuation with Jamie, we could not be happier. Very professional and easy to talk to. Our house has sold in just over a week and the whole team has done a great job. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Andy · 25 August 2021

★★★★★ 5/5

Google

Friendly staff, always helpful when calling and willing to accommodate requests for viewings etc!

Jade · 25 November 2024

★★★★★ 1/5

Google

We called to view a property, the property was gone and they didn’t let us know and started pushing other properties to us that we said we didn’t want. Disappointed and gutted!

Toyosi · 26 December 2023

★★★★★ 5/5

Google

I sold my house through them. They were amazing, always very helpful and very quick getting back to me whenever needed

Zanoon · 25 July 2024

★★★★★ 5/5

Google

Melissa and Michael very helpful and friendly in helping us with buying are first house together

Melanie · 12 October 2024

★★★★★ 1/5

Google

Cheaters! They did not extend the tenancy agreement saying the landlord doesnt want to rent it and made me vacate the property. And the next day, they put an ad on the website about the same property being available on a higher rent! They charge huge sum as Agents fee! They make false charges and don’t return the security deposit! Worst experience ever.

Amrit · 10 December 2018

★★★★★ 5/5

Google

Sold my house with Mann and couldn’t fault them at all! They achieved full asking price and provided a professional and friendly service throughout. Thank you Shaun and Jamie!

Alec · 2 November 2022

★★★★★ 5/5

Google

Sold my house with Mann and couldn’t fault them at all! They achieved full asking price and provided a professional and friendly service throughout. Thank you Shaun and Jamie!

Al · 31 October 2022

★★★★★ 5/5

Google

Daren has worked professionaly at all times, he has kept me updated, advised, and he was always prompt at replying to my emails and phone calls, even though he was handling multiple properties and clients. Daren always came across as a genuine man, and I knew he had my best interests at heart. I wouldn't hesitate to refer Daren to my friends and family, if they were selling / buying properties in the future.

Amanda · 31 January 2023