Trusted Agent profile

Northfields Pitshanger reviews

★★★★★ Excellent

521 reviews across 2 platforms

1 Albert Terrace, Pitshanger W5 1RL

Northfields's Pitshanger office at 1 Albert Terrace is rated 4.8 out of 5 across 521 reviews on two platforms, including 519 Google reviews rated 4.8. The 2 Facebook count is for the whole business. It won Platinum in The Trusted Agent 2026 awards. Checked 9 October 2026.

Google logo

4.8 / 5

519

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Northfields. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Pitshanger office, from every platform, shown as written. First names only.

5/5

Google

We sold our Shared Ownership flat with Northfields (Ealing Broadway branch) and Leah was absolutely exceptional. She's a fantastic communicator, friendly yet professional and confidence inspiring. Every step of the way, we felt thoroughly supported and were kept on the same page with our buyer. Her advice was always helpful, whether it be on helping us understand the process, avoid delays, or simply reassuring us when we had misunderstood something. Our interactions with other staff at Northfields was also always pleasant and effective. I would recommend Northfields, and particularly Leah to anybody looking to sell their property - it is the only selling cost that we feel we have had fantastic value for money with. Likewise, if we were staying in the area to buy or rent, we would definitely have looked back towards them as we are sure they would be equally as brilliant on the other side of the transaction. Leah, you have been brilliant, thank you so much for all your hard work and support.

Tom · 30 July 2022

5/5

Google

We bought our house with Northfields and the agent was Leah Verasammy from the Ealing Broadway office. Leah was outstanding throughout and I would highly recommend her. She is very easy to get on with and really understands how to deal with people on both sides of the transaction. I found her to be very efficient and responsive and I had full confidence in her approach from start to finish. She made the buying process as enjoyable as it possibly could be. Leah was also very helpful with viewings and suggestions prior to finding our home. Thanks Leah.

LIAM · 30 July 2022

5/5

Google

I contacted the Ealing Branch of Northfields for some general advice about selling my property in London. I spoke with a gentleman named Alejandro and he was incredibly informative & helpful. Not only did he provide an insight into selling & marketing my property, he also recommended agents in my area that he trusts. I couldn’t recommend Alejandro enough!

Tomas · 30 July 2020

Agent replied

Thanks so much for your feedback, Thomas. Alejandro will be really delighted to know that you found his advice helpful. Thanks again.

5/5

Google

I am tenant and Szilvia was my agent, she's very friendly and gave me some helpful advices regarding the references and finding suitable property for me and my husband. You could say that once you're registered with them, she will keep suggesting sensible choices and will help you until you find "the one" for yourself. I appreciate her devotion& concentration for her customer.

Emi · 31 July 2018

Agent replied

Thank you Yujin, Szilvia was very happy to read about your positive experience with us.

5/5

Google

I am tenant and Szilvia was my agent, she's very friendly and gave me some helpful advices regarding the references and finding suitable property for me and my husband. You could say that once you're registered with them, she will keep suggesting sensible choices and will help you until you find "the one" for yourself. I appreciate her devotion& concentration for her customer.

Emi · 9 July 2018

Agent replied

Thank you Yujin, Szilvia was very happy to read about your positive experience with us.

5/5

Google

It was an amazing experience, Mr Rohan Berry was very friendly and showed me all the details of the property and actively participated in providing me helpful tips to secure my next big investment.

Vinu · 29 September 2023

Agent replied · 29 October 2023

Dear Vinu Polly Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Billy Wright from the Ealing team was the agent that helped us to find property to rent. He was very friendly, professional, fast-acting, understanding, and very helpful. Most importantly, he listens and attends to your needs/requirements accurately. If anyone would like to deal with agent with ease, Billy is the go-to person.PositiveResponsiveness, Professionalism

Ainul · 26 August 2021

Agent replied · 30 July 2023

Thanks for posting this Ainul. Billy was really pleased to have us read out this review from you in our weekly meeting. It made him blush! we hope that you are happy in your new home. Beth for Northfields

5/5

Google

Dear Rohan Berry, Thanks for understanding our preferences and providing us the personalised approach to match our lifestyle. You have great commitment towards the work and I would also like to add your market knowledge is exceptional and it much needed for first time buyers for seamless experience. Your genuine care and support has gone beyond our expectations. **Highly recommendable** Thank you!! Asha

Ashakiran · 25 September 2024

Agent replied · 25 October 2024

Dear Ashakiran A Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Samuel Collins has been instrumental in us buying our home in Ealing. His professional advice and calm manner throughout this process has been so reassuring and I can highly recommend him if you are contacting this estate agent. Thank you so much Sam.

Sinead · 2 December 2022

Agent replied · 30 July 2023

Hi Sinead, Thank you for your review, feedback is very important to us and glad you has a positive experience.

5/5

Google

Both Leah and Rohan have been extremely helpful in our property search, keenly aware of making sure what our needs are and tailoring their recommendations accordingly. Rohan was very professional while showing us different properties. We definitely look forward to working with them.

Meha · 2 December 2022

Agent replied · 30 July 2023

Dear Meha K Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Billy Wright from the Ealing team was the agent that helped us to find property to rent. He was very friendly, professional, fast-acting, understanding, and very helpful. Most importantly, he listens and attends to your needs/requirements accurately. If anyone would like to deal with agent with ease, Billy is the go-to person.

Ainul · 30 August 2021

Agent replied

Thanks for posting this Ainul. Billy was really pleased to have us read out this review from you in our weekly meeting. It made him blush! we hope that you are happy in your new home. Beth for Northfields

1/5

Google

Don’t really appreciate having to chase the estate agency and resending the same email three times and still not getting a response regarding a flat I had viewed. Seems like they already received an offer and instead couldn’t be bothered to let us know until we had to actually call them after 3 emails. Then to be told ‘the landlord is going to let us know in an hour’ and then we will call you. Better communication needed like simple things ‘offer form received thank you, we will let you know the decision’ would take seconds from the lettings team but clearly not bothered. In the midst of a rental crisis, when you can see a potential tenant is extremely excited, it’s a lovely idea to keep them updated in order for us to keep browsing rather than having false hope.

R · 29 September 2023

Agent replied · 29 October 2023

Dear R Alali, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

We were recommended Amir from Angelica Gordon who also advised us on the maintenance and works needed to bring the flat up to its best potential. We had viewings from the next morning and our emails and calls were responded to promptly, the service was professional.PositiveResponsiveness

Chiara · 20 June 2022

Agent replied · 19 June 2024

Thank you for your 5 star review Chiara. We're very happy to hear that you received good service. Beth for Northfields

5/5

Google

Inna was very helpful from the first day of enquiry of a property she was especially exceptional during a slight emergency on a weekend she kept me informed, and had the problem fixed that same evening. Thank you very much

Ana · 31 January 2023

Agent replied · 30 July 2023

Dear Ana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Victoria Chmura is really helpful and efficient. I'm really thankful for her help in finishing all the rental procedures quickly and smoothly. She is professional.

Yi · 24 February 2024

Agent replied · 25 March 2024

Dear Yi Liao Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Tarun Kalsi was so friendly showing me around possible rentals. Listened to my needs and made suggestions that were welcomed.

Tinaka · 20 May 2024

Agent replied · 19 June 2024

Dear Tinaka Niven, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Amazing service with GG partnered with Northfields. We got to know the team when they were Northfields and honestly talking with them became a highlight of our day. They worked so hard to get our sale over the line and Leah couldn't have been more dedicated. Would recommend to anyone and so grateful to Leah, Luke and Rohan to pushing to get us to the next chapter x

Cristina · 20 May 2024

Agent replied · 19 June 2024

Dear Cristina Duffy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Harry Rai from GG was amazing. He showed us our (hopefully soon) new flat. He went through every single detail and answered all our questions which as first time buyers we had a few. Also the team in the office was always attentive and friendly. I would highly recommend GG and thanks a lot again, Harry!

Ana · 27 November 2024

Agent replied · 11 December 2024

Dear Ana López Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Alice is very kind and lovely to show me around and give me professional advice. I am very grateful.

Kang · 10 August 2025

5/5

Google

Rohan Berry was very helpful and always responsive. And always keeping me up to date with my offer process.

CharbelT · 20 May 2024

Agent replied · 19 June 2024

Dear Charbelt Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We have been working with this branch for many years and have always worked very effectively and efficiently. Many thanks to Leah our point of contact who is always well organised and is very easy to work with.

Cedarcare · 31 January 2023

Agent replied · 30 July 2023

Good morning Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Victoria Chmura was very helpful with us and very efficient. She was really nice when we contacted as well with different queries. Thank you so much for the support.

Miguel · 8 October 2023

Agent replied · 29 October 2023

Dear Miguel Ralha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rohan was very kind, warm, and diligent in each of our interactions - a professional in whose hands one immediately found themselves at ease.

Jack · 25 January 2024

Agent replied · 25 March 2024

Dear Jack Glowacki Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rohan Berry was super helpful and kind, very communicative and overall a great person!

Patrycja · 26 July 2024

Agent replied · 25 August 2024

Dear Patrycja Lorenc Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Northfields Pitshanger

How many reviews does Northfields Pitshanger have?

Northfields's Pitshanger office has 521 reviews across two platforms: 519 on Google, 2 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Northfields Pitshanger's rating?

Northfields Pitshanger is rated 4.8 out of 5 across all 521 reviews, and 4.8 out of 5 on Google from 519 reviews, checked 9 October 2026.

Has Northfields won any awards?

Yes. In The Trusted Agent 2026 awards: Northfields, Pitshanger won Platinum.

Where is Northfields's Pitshanger office?

Northfields Pitshanger, 1 Albert Terrace, Pitshanger W5 1RL.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.