Trusted Agent profile · Pitshanger

Northfields Pitshanger reviews

★★★★★ Excellent

521 reviews across 2 platforms

1 Albert Terrace, Pitshanger, W5 1RL

Northfields's office in Pitshanger, at 1 Albert Terrace, is rated 4.8 out of 5 across 521 reviews on two platforms, including 519 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

519

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Northfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Pitshanger office, from every platform, shown as written. First names only.

5/5

Google

Amy Butler at Northfields estate agents was amazing with helping me and my sister find our perfect property! She was always available whenever I called, As me and my sister are originally from Italy we aren’t so familiar with how it all works and had afew bad encounters with other agents in the area so it was really refreshing to have Amy guide us through it all and explain in detail the information of renting, moving is a challenge and Amy made the whole process so much easier. I will be using Northfields in the future and would recommend them to anyone looking for a flat to rent in London.PositiveResponsiveness, Quality, Professionalism

Elena · 26 August 2021

5/5

Google

Recently had a phone conversation with Adam from the lettings department, he showed amazing customer service skills on the call and was very personable and helpful in assisting with queries.

Saud · 13 September 2025

Agent replied · 13 April 2026

Dear Saud We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

We are excited to be moving in our new rental soon and Indiana went above and beyond to help us with finding the right property. After we found the right property she assisted us in negotiating with the landlord, even helped us with a second viewing at that same property and was always professional and responsive, regardless of the query or the concern. Northfields, you have a gem in your midst and we could not be happier with the service provided. Thank you Indiana!

Andreea · 30 July 2021

5/5

Google

Rohan is a delight to work with. He is knowledgeable of the properties he is selling and his local area. He is personable and you can tell he genuinely enjoys his job. Would highly recommend working with him.

Chanel · 2 December 2022

Agent replied · 30 July 2023

Thank you again for taking the time to let us know how we did. We are very happy to have provided you with such a positive experience!

5/5

Google

Just want to say after a number of challenges with my sale of my property, Amir was outstanding of steering the sale in the right way. His professional approach, his excellent communication through the sale gave me the confidence that I had the right person. He is a credit to the Northfields team, he should be recognised for this. He did this all while his job role changed, he wanted to see this through. The letting team have got themselves outstanding, amazing person. Thank you Amir!PositiveResponsiveness, Quality, Professionalism

Terence · 20 June 2021

5/5

Google

Just wanted to say a big thank you to Northfields for helping us buy our very first home! Edyta was the first person we met at Northfields and showed us the property during our initial viewing. She was absolutely lovely, welcoming, enthusiastic and instantly made us feel comfortable and left us with a very positive impression of the company. She was extremely prompt when following up with us and helped us secure our offer. Our estate agent, Amir, has been absolutely outstanding from the very beginning. He personally saw the process through until the very end despite the fact that his job role had changed. He was extremely positive and professional and went out of his way to help both us and the seller of the property. Amir spent a huge amount of time and took a great deal of care trying to ensure the sale went smoothly, often working late and giving us much needed reassurance, expertise, support and laughs along the way. Our transaction was not as straightforward as we expected, and I can safely say we would not have been able to complete without him! Amir is an absolute asset to Northfields and I hope he is recognised for all his efforts. We will definitely be using Northfields again!PositiveResponsiveness, Quality, Professionalism, Value

Vishal · 20 June 2021

5/5

Google

We met Amir at Northfields as first time buyers, and although we might not have been through the buying process before, I can say without doubt that we have received the absolute best care, professionalism and attention to detail of any estate agent you will ever deal with. His genuine desire to go above and beyond to help both seller and buyer has been palpable throughout the process and dealing with him has been an absolute pleasure from start to finish. Our transaction has not been an easy one owing to some issues during conveyancing, but right from the start, both us and the seller have had Amir's support, guidance and expert knowledge to help things go as smoothly as possible. Without his tireless efforts, endless patience, late night phone calls to solicitors, pep talks, and all-round altruism, I am certain we would not have been able to complete in time. Amir is an absolute credit to Northfields and I can't recommend him or them enough - we wouldn't trust anyone else with our new property and will 1000% be using them again in the future!PositiveResponsiveness, Quality, Professionalism, Value

Matthew · 20 June 2021

5/5

Google

We are excited to be moving in our new rental soon and Indiana went above and beyond to help us with finding the right property. After we found the right property she assisted us in negotiating with the landlord, even helped us with a second viewing at that same property and was always professional and responsive, regardless of the query or the concern. Northfields, you have a gem in your midst and we could not be happier with the service provided. Thank you Indiana!PositiveResponsiveness, Quality, Professionalism

Andreea · 20 June 2021

5/5

Google

I've had a great experience with Northfields! We have been looking to rent a flat and Tom R has been helping us with our search. Tom has been professional, helpful and very responsive throughout the flat hunt, thank you very much for all that you've done Tom! I would definitely use Northfields again!

Anushka · 25 February 2020

Agent replied

Thanks very much for your review Anushka. Tom is always happy to help. Thank-you for your feedback.

5/5

Google

I had a fantastic experience with Northfields Estates. Tom has been of great help and support and we managed to get our house with all paperwork sorted in less than a week. Trully dealing with a professional team. I would definitely recommend Northfields to anyone looking for a place to rent in Ealing area.

Abderrazak · 24 September 2019

Agent replied

That's so great to hear. Thank-you. Tom was really pleased to sort out a speedy turnaround for you.

5/5

Google

Looking to let in Thomas was a great agent who showed us some well suited properties, friendly, helpful and informative. In the end, we found somewhere with another agency but had such a decent experience with Northfields that I’d recommend them. Thanks for the help hunting.PositiveResponsiveness, Professionalism

Felix · 20 June 2021

Agent replied · 19 June 2024

Thank you Felix, We much appreciate your kind words about Thomas, sorry we didn't manage to find you a home, but wish you all the best. Jane for Northfields.

5/5

Google

A big thank you to Leah Verasammy and Rohan Berry for acting very professionally and always going an extra mile in order to help and provide an excellent service. True professionals. Would recommend them and use them again.PositiveResponsiveness, Professionalism, Value

Sanya · 20 June 2022

Agent replied · 19 June 2024

Thank you Sanya for leaving 5 stars and lovely words for Rohan and Leah. We really appreciate your recommendation. Beth for Northfields

5/5

Google

As soon as we arrived in London we turned to the Northfields agency in Ealing Broadway to find an apartment to rent... We were immediately surprised by the fact that our agent Lorenzo accompanied us in his car to view the different properties! Thank you Lorenza for your seriousness, availability and kindness.

Orinda · 30 October 2019

Agent replied

Hi Orinda, thank you so much for your review. It was a pleasure for Lorenzo to help you. We wish you a good stay in London. :-)

5/5

Google

Victoria was very helpful and we are grateful for her work in getting us speedily moved into our new home, against tight timelines

Ben · 1 December 2023

Agent replied · 31 December 2023

Dear Ben Ben Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We have been working with Northfields (who has since become Gibbes Gillespie) for roughly 4 months on a purchase of our first home. The entire process - from booking a viewing, attending the viewing, having follow up questions, attending a 2nd viewing (and a 3rd) and going through the conveyancing has been excellent. The team has been nothing but professional, cordial, and extremely helpful and Leah in particular was key in assuring that we complete on time (which we did). Rohan and Luke have also been great. I wholly recommend this agency for your sales and lettings!

Lucia · 1 April 2023

Agent replied · 30 July 2023

Dear Lucia Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rohan Berry was very knowledgeable and helpful with my search for comparable evidence.

Mark · 18 June 2024

Agent replied · 25 August 2024

Dear Mark Ronaldson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Northfields was very quick to respond to my Inquiries.David Orpin was very helpful on answering my questions on finding a new home. He gave me loads of information and had me referred to a mortgage advisor.

Nico · 2 November 2022

Agent replied · 30 July 2023

Hi Nico, Thank you for your kind review! Im glad we could help.

5/5

Google

Alejandro and the team at Northfields have been exceptional from start to finish. Really appreciate the hard work you have put in to help me secure the property I wanted. The process went smoothly and Alejandro was always on hand to give me an update or answer any questions I had.

Janis · 1 November 2019

Agent replied

Thank-you Janis. Alejandro is only too pleased to help and is very happy that you're happy. Thanks again.

5/5

Google

Just wanted to say a big thank you to Northfields for helping us buy our very first home! Edyta was the first person we met at Northfields and showed us the property during our initial viewing. She was absolutely lovely, welcoming, enthusiastic and instantly made us feel comfortable and left us with a very positive impression of the company. She was extremely prompt when following up with us and helped us secure our offer. Our estate agent, Amir, has been absolutely outstanding from the very beginning. He personally saw the process through until the very end despite the fact that his job role had changed. He was extremely positive and professional and went out of his way to help both us and the seller of the property. Amir spent a huge amount of time and took a great deal of care trying to ensure the sale went smoothly, often working late and giving us much needed reassurance, expertise, support and laughs along the way. Our transaction was not as straightforward as we expected, and I can safely say we would not have been able to complete without him! Amir is an absolute asset to Northfields and I hope he is recognised for all his efforts. We will definitely be using Northfields again!

Vishal · 21 October 2020

5/5

Google

Indiana Jhuti has been so helpful in helping my husband and I find our home. We are so grateful for her time and effort put into arranging viewings for us and answering all of our questions!

Megan · 3 September 2022

Agent replied · 30 July 2023

Dear Megan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have worked with Northfields in various capacities over the last few years and they have been excellent. Honest, well informed advise is difficult to come by in the property world but Northfields have always been consistent in this regard. I can highly recommend Alejandro in the Ealing Broadway office!

Fraser · 22 September 2019

Agent replied

Thanks very much for your review Fraser. We really appreciate your recommendation.

5/5

Google

Rohan Berry and Leah Verasammy have been absolutely wonderful and have assisted me with my queries professionally and timely. Thank you. …

Puja · 13 October 2025

Agent replied · 13 November 2025

Dear Puja Tiwari Customer care is important to us so we really appreciate you taking the time to … More

5/5

Google

Amy Butler is probably the best estate agent I’ve come across, she helped me move into my first flat and I had no idea what I was doing, she was so patient with me god love her and so so helpful, even after helping me move she still helped me out with things. Very professional woman who knows what she’s doing :) and I also love my new place so definitely happy with my service from Northfields estate agency.

Katie · 11 September 2020

5/5

Google

I would like to say how professional and accommodating the staff at Northfields Estate Agents were throughout the process of buying our property at Belgravia House, Dickens Yard. In particular, George, who accompanied us at the viewing and kept in touch with updates as and when necessary. He was very courteous and knowledgeable and looked after us very well. HIs manager, Alejandro was also welcoming and professional. 5 star treatment.....Delighted with the service given. Would use Northfields again.PositiveQuality, Professionalism

Kay · 26 August 2020

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Questions about Northfields Pitshanger

Has Northfields won any awards?

Yes. In The Trusted Agent 2026 awards: Northfields, Pitshanger won Platinum.

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