Trusted Agent profile

Northfields Pitshanger reviews

★★★★★ Excellent

521 reviews across 2 platforms

1 Albert Terrace, Pitshanger W5 1RL

Northfields's Pitshanger office at 1 Albert Terrace is rated 4.8 out of 5 across 521 reviews on two platforms, including 519 Google reviews rated 4.8. The 2 Facebook count is for the whole business. It won Platinum in The Trusted Agent 2026 awards. Checked 9 October 2026.

Google logo

4.8 / 5

519

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Northfields. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Pitshanger office, from every platform, shown as written. First names only.

5/5

Google

Nyle has been an absolute pleasure to work with. From the very beginning, he demonstrated professionalism, approachability, transparency, and a genuine commitment to supporting us. He never tried to oversell or give false hopes, but instead provided clear and realistic insights about the market. Beyond his role, Nyle was always willing to assist with additional documentation and offer advice that extended beyond the original scope.

Abdirahman · 13 March 2026

Agent replied · 13 April 2026

Dear Abdirahman Guure We greatly appreciate your 5-star review and the time you took to share your experience with Nyle. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Harry has been an absolute pleasure to work with. From the very beginning, he demonstrated professionalism, approachability, transparency, and a genuine commitment to supporting us. He never tried to oversell or give false hopes, but instead provided clear and realistic insights about the market. Beyond his role, Harry was always willing to assist with additional documentation and offer advice that extended beyond the original scope.

Peter · 13 December 2025

Agent replied · 13 April 2026

Dear Peter Janik We greatly appreciate your 5-star review and the time you took to share your experience with Harry. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Cannot thank Adam enough from the lettings team for helping my family find our home. Not only do we share the same name but the same drive to help others - coming from a sales background myself it’s easy to spot when someone is genuine or not and in a field like this, it couldn’t have been made to be a better experience !

Adam · 13 December 2025

Agent replied · 13 April 2026

Dear Adam Morris We greatly appreciate your 5-star review and the time you took to share your experience with Adam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Adam has been an outstanding state agent from start to finish. He communicated clearly, responded quickly to every question, and handled all matters with professionalism and genuine care. He went above and beyond to make the process easy and seamless. I’m truly grateful for his support and would highly recommend him to anyone looking for a reliable and trustworthy agent.

Ahmed · 13 December 2025

Agent replied · 13 April 2026

Dear Ahmed Mostafa We greatly appreciate your 5-star review and the time you took to share your experience with Adam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I cannot recommend Leah and her team highly enough - they worked tirelessly to advertise our property widely, show suitably qualified potential purchasers round and then to make the wheels of the sale turn smoothly! I was lucky that Rohan in the team took on our property as a particular project; he really went the extra mile to smooth out all the ups and downs and make the whole process work. As an older person I have had a lot of experience with property sales and estate agents, and in my opinion Leah and her team stand out for genuinely taking a personal interest in getting the best for their clients.

Barbara · 20 November 2024

Agent replied · 11 December 2024

Dear Barbara Doré Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We are so grateful to have had David Orpin as our agent throughout the process of buying our first flat. It wasn’t the smoothest journey, but David was incredibly supportive and proactive the entire time. He let us know what to expect and helped us manage both sides to keep things moving smoothly. His guidance made the whole experience much easier. Thank you, David, for your hard work, we’re so glad it was you who helped us with our first home!

Rachel · 21 October 2024

Agent replied · 10 November 2024

Dear Rachel Nie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

David & Loubna were so helpful in our very particular search and immediately understood what we were after and showed us all brilliant properties that ticked our boxes. After buying a new build property off plan they ensured that all our requests with the developer were handled and actioned and acted as a buffer between the two parties to ensure everything went smoothly. Would highly recommend GG and will definitely use again in the future if possible.

Raad · 19 October 2024

Agent replied · 10 November 2024

Dear Raad Abbas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

David Orpin was extremely accommodating and supportive throughout the entire process. He was always approachable, knowledgeable, and willing to help whenever needed. I would highly recommend his services.

Rafaela · 30 March 2026

Agent replied · 13 April 2026

Hi Rafaela, Thank you for your review. We’re delighted to hear that David was so accommodating, supportive, and knowledgeable throughout the process. At Gibbs Gillespie, Ealing Broadway Estate Agents, we always aim to provide professional, approachable service, so your recommendation means a great deal. Kind regards, Gibbs Gillespie, Ealing Broadway

5/5

Google

I had the pleasure of working with Maria from the real estate agency to find a rental home. Maria was incredibly professional, attentive, and dedicated throughout the entire process. She took the time to understand my needs and preferences, and she showed me several great options that matched what I was looking for. Her knowledge of the local market and her honest advice were invaluable. Thanks to Maria, I found the perfect home quickly and with minimal stress. I highly recommend her services to anyone in need of real estate assistance.

Bita · 26 July 2024

Agent replied · 25 August 2024

Dear Bita Nematollahi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

I have been using GG in Ealing for the rental of my property for some years now, and want on this occasion to thank Zoe Lynch for her recent assistance. Her telephone manner is very professional, she was charming, polite, thoughtful and …

Ann · 13 October 2025

Agent replied · 13 November 2025

Dear Ann Tully We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Nyle from Gibbs was fantastic, he was very professional and had a lot of knowledge and answered any queries I had. Will highly recommend.

Santhusan · 13 March 2026

Agent replied · 13 April 2026

Dear Santhusan Satkuruparan We greatly appreciate your 5-star review and the time you took to share your experience with Nyle. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

On the surface, selling my apartment in Ealing should have been simple and straightforward, but it was anything but! In all, it took 15 months to bring to a favourable conclusion, and might have fallen over at a few obstacles, but for the timely and professional intervention of Leah Verasammy, Gibbs Gillespie, Ealing Office. From the time I communicated to GG (who were acting as my letting agent) that I wished to sell up my property, Leah was by my side, laying out the likely progression, timely communication of emerging issues, and suggested solutions. One particularly critical intervention, very late in the process, probably made the difference between a successful outcome, or a reboot of the whole sale process. Very pleased with the relationship she built with me - I think she was as pleased with the completion of the sale as I was!! In addition, Gibbs Gillespie (previously Northfields) had been my letting agents since 2000, and my lettings were, for the most part, well managed - even through the complications caused by Covid! With the sale, my relationship with them was drawn to a close, with all the associated loose ends to be tied up. The engagement with Mariya Filipova in these final weeks was excellent, all outstanding issues sorted to my satisfaction - she really seemed to know how to work swift solutions within the company. Rating 10/10!!

Joe · 20 April 2024

Agent replied · 19 June 2024

Dear Joe Foley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We sold our property with GG, Leah was the agent to provide great service along this sales. Even though the whole process took more than 6 months. There were so many things happened through out the whole process. Thanks so much Leah for all the hard work. This sales journey always reminding me that we are team. 😉thanks again! I wish you all the best!

Ming · 27 November 2024

Agent replied · 11 December 2024

Dear Ming Li Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We approached 3 local agents to discuss their services when putting our flat on the market, and Gibbs Gillespie (then Northfields) stood out clearly as the agents we wanted to go with. I am so grateful for the support and expertise of Leah, Luke, Rohan and Claire. Leah worked tirelessly with every hurdle that we came across (of which there were many - as is the current market!), communicating clearly, always only a call away and a calm and reassuring voice of reason. A true problem solver, she puts into motion what is needed in a timely manner. She really went above and beyond for us. Similarly, Luke was effective, reliable and very professional. I recall several phone calls from him on a bank holiday weekend where he went the extra mile (as most wouldn't) and got us to where we needed to be. He guided us when to take our time and when to work quickly as needed. Selling a property can be really really stressful with a lot of uncertainty and you need to have a team you can trust - I feel very grateful to have have such a support. Thank you all so much - we made it!

Victoria · 30 June 2023

Agent replied · 30 July 2023

Dear Victoria Bannister Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Quick and smooth move in to my studio. Mariya was very helpful and always available for call or text message.

Monika · 13 December 2025

Agent replied · 13 April 2026

Dear Monika Kramarz We greatly appreciate your 5-star review and the time you took to share your experience with Mariya. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Thank you so much to Adam Cherfa from lettings, he went above and beyond to help me secure my property

Matty · 13 December 2025

Agent replied · 13 April 2026

Dear Matty We greatly appreciate your 5-star review and the time you took to share your experience with Adam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Great viewing today - Adam was very friendly, knowledgable and patient. Really appreciated the clear answers and honest guidance!

Zara · 13 December 2025

Agent replied · 13 April 2026

Dear Zara H We greatly appreciate your 5-star review and the time you took to share your experience with Adam. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Huge thanks to Mariya and her team for making my move so easy! Their support and guidance helped me find the perfect home, and I couldn’t be happier.

Gary · 13 September 2025

Agent replied · 13 April 2026

Dear Gary Thomas We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

We sold our property in Ealing with Gibbs Gillespie (formerly know as Northfields) and were extremely happy with the service we received. We mostly dealt with Luke who was very knowledgeable, punctual and always professional. From the first contact, everything ran smoothly. Luke even visited our property to gain more information before he showed viewers around. We also dealt with Leah, who with Luke, was involved in the final stages of the process and ensured both parties were always informed of any progress. This was the second time selling a property with Leah and we were very happy on both occasions with the level of service we received. We would also like to thank the rest of the team, including Rohan and Claire who were extremely helpful. We would definitely recommend selling/buying with Gibbs Gillespie!

A.K · 1 May 2023

Agent replied · 30 July 2023

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I bought a property through the Ealing Broadway branch and Leah, Rohan and Luke were great throughout. I was overseas when I first saw the property for sale and Luke kindly took a video of the property for me. Once my offer was accepted Rohan was very accommodating with several visits I wanted to make, whilst Leah was a star in keeping the sales process moving. She kept lines of communication clear and frequent which really helped alleviate the stress of the purchase. Got there in the end! Great team, would definitely recommend.

Nicky · 1 April 2023

Agent replied · 30 July 2023

Dear Nicky Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I rarely write reviews unless it is for an outstanding service, and this is what I received from David Orpin. I have dealt with many property professionals over the last year, but I have never come across a high-level professional like David. The process of assisting us to find a property to buy has been much easier than I anticipated. David has provided us with all the information we need to help us make our decision. His guidance and property market knowledge made everything much easier. Instead of pushing for a sale, David was very transparent and honest. I highly recommend David and Northfields.

Luiggi · 31 January 2023

Agent replied · 30 July 2023

Dear Luiggi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We had many estate agents over to our property for valuations. As soon as we met Leah, we knew we would be in brilliant hands. Leah guided us through the sale of our property and the purchase of our next with incredible patience and commitment. She was always available to help us and nothing was too much trouble. Leah’s calm nature and supportive was appreciated close to the exchange date and we felt reassured that she was doing everything in her power to get our deal completed in advance of our impending baby due date! Rohan and Luke were also very helpful and did many of the viewings on our property. We particularly liked Rohan’s professional yet personal approach and he always seemed genuinely invested in our situation and out to get the best for us. Would 100% recommend Leah and the tram and would happily choose them again in the future.

Rich · 1 January 2023

Agent replied · 30 July 2023

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

I rented my flat through Northfields. The person that showed me the flat was kind and helpful. He mentioned that the few issues the flat had would be fixed by the time I moved in. The flat was not registered correctly with the Council and as a result my credit score went downhill. I couldn't put my address down in any websites for deliveries or sign ups as it wasn't available due to the above. Instead of the landlord/agent doing something about it I had to chase around the responsibles for about 2 months so the address would be valid after 3 months from when I moved in. Since there was no address, no broadband company would setup any kind of broadband and I had to use my mobile data. There was no infrastructure for TV or doorbell to the flat. They had some fake placeholders and they kept telling me they would install those for the whole duration of my tenancy. They never did. I couldn't access the electricity meters to my own flat due to the way they installed those and I wasn't allowed to move them inside the flat. They lied and they ignored emails throughout the tenancy. Finally when I left (break clause ftw) they ignored my emails and the TDS's emails, so I had to pay to validate forms to allow the TDS to forcefully return the deposit to me, after 3 months! Cherry on top, they emailed me a month after my deposit was returned saying my contract would now go on a month to month basis. I had left the premises 4 months ago. Very professional bunch of people. Try to avoid if you can!

Spyros · 2 December 2022

Agent replied · 30 July 2023

Dear Spyros Mintzas, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Thanks to Abraham Oommen, Sales Manager at Northfields Letting & Estate Agents, my wife and I were able to navigate the living Hell that it is to purchase a home (post- Covid.) Abraham made the journey easier; and he managed our expectations, and championed our case to ensure that everything was in order. Most impressively, he/Northfields were very communicative, and kept us in the loop every step of the way. I highly recommend his team if you are selling or buying your home.

Joe · 2 November 2022

Agent replied · 30 July 2023

Hi Joe, Thank you for your very kind review, we are always very pleased to hear from happy customers!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Northfields's Google reviewsLeave Northfields a review

Questions about Northfields Pitshanger

How many reviews does Northfields Pitshanger have?

Northfields's Pitshanger office has 521 reviews across two platforms: 519 on Google, 2 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Northfields Pitshanger's rating?

Northfields Pitshanger is rated 4.8 out of 5 across all 521 reviews, and 4.8 out of 5 on Google from 519 reviews, checked 9 October 2026.

Has Northfields won any awards?

Yes. In The Trusted Agent 2026 awards: Northfields, Pitshanger won Platinum.

Where is Northfields's Pitshanger office?

Northfields Pitshanger, 1 Albert Terrace, Pitshanger W5 1RL.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.